Total 3,387 pr officer job vacancies in Customer Service category in Singapore

We are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service.

Job Responsibilities:

• To attend to customers’ phone enquiries and calls deployment.
• To provide service reservations.
• To coordinate breakdown site services for customers.
• To answer live chat queries.
• To make outbound calls to remind customers for car servicing and surveys pertaining to after sales services.
• To update customers’ particulars in the system.
• To process online payment.
• To perform other ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE ’O’ level or equivalent.
• Service-oriented mindset.
• Team player with good discipline and positive attitude.
• Equipped with administrative experience will be an added advantage.

Working hours:-

• Mondays to Fridays: 0800hrs to 1700hrs/ 0830hrs to 1730hrs/ 0900hrs to 1800hrs
• Alternate Saturdays: 0800hrs to 1700hrs

Join Our Team and Enjoy These Amazing Benefits!

• AWS
• Yearly performance bonus
• Dental coverage
• Comprehensive medical insurance
• Annual Health Screening
• Birthday Leave

Location: 370 Ubi Road 3 Singapore 408651.

By submitting your resume/application, it is deemed that you have acknowledged and given consent to the collection, use, and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation, and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidates will be notified.

• Provide efficient and effective sales administration and coordination to ensure the highest level of customer satisfaction.
• Support Account Managers in preparing sales quotations in response to customer inquiries with attention to detail and thorough follow-up.
• Respond to customer requests for quotations and product information for new purchases or renewals of licenses/maintenance.
• Verify prices before submitting to the Purchaser to process Purchase Orders.
• Process Sales Orders for confirmed sales.
• Respond to customer requests regarding delivery and coordinate with the Operations team.
• Escalate maintenance or support issues reported by customers to the Operations team.
• Work closely with Account Managers to achieve sales performance goals.
• Gather information and support Account Managers in tender requirements, liaising with Suppliers and the Technical Solution Team.
• Follow up on tender progress and updates.
• Establish good relationships with customers to identify additional opportunities beyond the requested products, expanding business opportunities to increase sales revenue.
• Perform other administrative duties as assigned or as required by the company.

Requirements:

• With Diploma or Higher in related field.
• At least 2+ years of experience in related working experience.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Join our team as a Part-Time Customer Service Representative! We need someone friendly and detail-oriented to assist customers with inquiries. If you enjoy helping people and thrive in a dynamic gym & studio environment, we'd love to hear from you!

• Answer customer inquiries via phone, whatapps, email, or in-person.
• Resolve issues and ensure customer satisfaction.
• Stay informed about our class schedule and provide recommendations.
• Good communication and problem-solving skills.
• Basic computer skills.
• Flexible part-time hours, including evenings and weekends if needed.
• Preferably have knowledge of mindbody

Job Description

• Industry/ Organization Type: Rental & Sales/ Construction Equipment
• Position Title: Customer Service Officer
• Working Location: Paya Lebar
• Working Hours: 5.25 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alt Sat (8 am-12 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer inquiries via phone, email, walk-in, and live chat with professionalism and empathy.
• Provide accurate details about our products, services, and rental terms.
• Quickly resolve customer issues to ensure satisfaction and loyalty.
• Efficiently handle equipment rental bookings, changes, and cancellations.
• Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where appropriate.
• Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
• Stay updated on promotions, deals, and new products/services to inform customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Work with logistics and maintenance teams to ensure equipment availability and readiness.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to improve business operations.

APPLY NOW!!!

• Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
• Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Ability to work in a fast-paced environment.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67376 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Benefits:

• Up till $3000 basic + Variable Bonus + monthly incentives (Bring company phone back home for standby. Amount to be discussed during interview)

• Working location: Geylang

• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis

• Working timing: 8am to 5pm

• Work in Public Holiday, Office in lieu will be given

• Work OT will be given time off

Job Description:

This is a full-time position as a Customer Service Representative for the employer. The role involves handling phone inquiries, performing data entries, and maintaining accurate records. The representative will provide the best solutions or alternatives to address complaints and work closely with the operations department. Additional ad-hoc duties may be assigned as needed.

Responsibilities:

Diploma holder with a minimum of 2 years of customer service experience.

Proficient in both English and Chinese (to communicate with Chinese-speaking clients).

Possesses IT knowledge.

Strong listening skills.

Able to work effectively in a fast-paced environment.

Good team player with excellent interpersonal communication and presentation skills.

Self-motivated, meticulous, and independent.

Willing to do shift work, and work on public holidays and overtime.

Job Description:

• Taking accurate and correct orders from the customers
• Provide customer service at an exemplary level upholding the professional image of the company
• Stay engaged with customers to ensure a positive customer experience
• Provide product advisory, answer to customers enquiries, and explaining orders over the phone
• Maintain and update customers’ records on timely basis
• Update clients with any changes of delivery schedules and providing alternatives

Requirements:

• IT savvy
• Prior experience in Customer Service is preferred
• Comfortable working in a shophouse environment
• GCE 'N/O/A level' or Diploma from any field

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd

E.A License: 99C4599

Location: Yio Chua Kang (Free pickup service from Yio Chu Kang MRT (to/fro)

Duration: 12 Months Contract

Working hours: 9am to 5.30pm (Mon to Fri); 8.30am to 1pm (Every Sat)

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary
• Other ad hoc duties assigned

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Salary: Up to $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Customer Relations Officer - Call Centre External (contract renewable) X12

• Working Locations: Tanjong Pagar
• Working Hours: Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
• Salary Range: up to $2700 + 120 Transport Allowance +150 CRM Allowance+ AWS +VB

Responsibilities：

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting toConcession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  Point to point enquiries from customer
  SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
  Perform out bound calls to customers who leave callback
  
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Salary: Up to $2,800 (Officer) / $3,200 (Executive)
Location: Genting Road - Geylang
Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job description:

• Responsible for customers' enquiries, quotations, orders and requests.
• Communicate to customers through various channels
• Perform administrative work for order fulfilment and deliveries
• Follow up with customers on inquiry
• Handle purchases to provide a full order fulfilment service for customers
• Work with accounts team on customers’ payments
• Work with logistics team to ensure deliveries are on time
• Provide good customer service through product knowledge, and handling enquiries
• Attend to walk-in customers
• Other ad hoc duties as assigned

Requirements:

• Work in a fast paced environment
• Able to multi-task
• Has good communication skills
• Has good learning attitude
• Works well in team and with other departments
• Positive with passion for customer service, self-driven
• Comfortable to reach out to potential customers over the phone
• Proficient in computer

Responsibilities

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customers waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Requirements

• Minimum O Levels
• Able to work under pressure and fast-pace environment
• Minimum 2 years in Customer Service industry / Call Centre support
• Good Customer Service skill and Communication skill
• Monday - Friday: 8:00am - 5:30pm (Arrive by 7:45am, with 15 mins OT claimable. Mandatory OT till 6:30pm); Alternate Saturdays: 8:00am - 12:00pm
• 1 year contract, convertible to perm role, Alexandra
• Job Reference: L859X46V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Working Hours: Mon-Fri 8am-5pm or 8:30am-6pm; Alternate Saturdays 8:30am-12:30pm

Location: Sembawang

Job Responsibilities:

- Schedule appointments with customers.

- Address phone and email inquiries regarding appointments and installation matters.

- Send appointment reminders via SMS and email.

- Promote and respond to sales inquiries for the company's services.

- Coordinate with contractors on customer service issues.

- Provide customer assistance at the counter.

Requirements:

- Strong communication skills.

- Excellent interpersonal skills and customer focus.

- Highly motivated and a team player.

- Proficient in computer usage.

Ong Zi Qi (R2412333I)

EA License: 05C3451

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Responsibilities

• Assist in check-in for travelling passengers
• Provide customer service in premier lounges at Changi Airport
• Receptionist duties

Requirements:

• Minimum NITEC in service management or relevant
• Applicants without NITEC but with relevant working expereince are welcome to apply
• Good communication skill
• Excellent customer service skill
• Willingness to go extra mile

Other information:

• Entitled to shift allowance
• Working location: Changi Airport
• Working hours: 6 days work week, rotating shift (including overnight shift), 44 hours per week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Role: Customer Service Officer - Call Center

Duration: 12 months contract, renewable based on project / performance

Location: Pasir Panjang, Singapore

JD

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management.

Requirements

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

Scope

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

Scope

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Customer Service Officer - Frontline | Contract Renewable | Up to $2k | Islandwide

• Working Locations: Islandwide MRT station
• Working Hours: Shift Works , Required to work on weekends
• Salary Range: up to $2000 + $120 Transport Allowance + Incentive Allowance + AWS + VB

Responsibilities:

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
• Assisting in top up, card refunds or card claims.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Must be comfortable with handling large amount of cash
• Willing to work rotating shifts, weekends and Public Holidays

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Printing and Publishing
• Position Title: Customer Service Officer
• Working Location: Queensway
• Working Hours: 6 days (9:30 am – 6:30 pm)
• Salary Package: Basic salary + Incentives
• Duration: Permanent Role

Key Responsibilities

• Manage and process customer orders and printing requests efficiently.
• Provide high-quality customer service, addressing client inquiries and resolving issues promptly.
• Operate printing equipment as needed, ensuring all products meet quality standards.
• Assist customers in designing and customizing their printing projects using Adobe Photoshop and Illustrator.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with the sales and design teams to ensure seamless service delivery.
• Educate customers about our products and services, including new offerings and enhancements.
• Handle cash and payment transactions accurately and responsibly.

APPLY NOW!!!

• Minimum 1 year of relevant working experience.
• Good communication & interpersonal skills.
• Proficiency in Adobe Photoshop and Illustrator is advantageous.
• Flexibility to work in shifts.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67411 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Position Summary:

Responsibilities include ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards.

Responsibilities:

• Maximise room sales and revenue for the hotel.
• Ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls.
• Ensure a high level of customer service is consistently maintained.
• Ensure all customer communications are transferred to the central distribution point for action.
• Ensure and maintain the security of information relating to guest, customers and associates in the hotel.
• Ensure all guest requests are action speedily and in accordance with hotel procedures.
• Assisting with answering all reservation calls.
• Be familiar with all hotel emergency, fire and security procedures and execute in the required event.
• Anticipate and appreciate the needs of guests to better cater to their needs.
• Communicate any special requests by guests to the appropriate department, or otherwise seek the assistance and guidance from the Duty Manager.

Talent Profile:

• Minimum 1-2 years experience in telephone operator / a call centre environment.
• Previous experience in an international 5-star hotel call centre would be preferred.
• Minimum secondary education.
• Proficient in Opera and of the mechanics of MS Office.
• Good motivational and developmental skills.
• Excellent English communication skills with written and oral skills.
• Creative and proactive on customer service.
• Able to work on rotating shifts, and on weekends and public holidays.
• Demonstrated commitment to teamwork.
• Exposure to multi-cultural environment.
• A pleasant and friendly personality.