Total 222 procurement administrator job vacancies in Customer Service category in Singapore

Responsibilities:

• Responsible for individual KPIs
• Stationed at the reception, attending to clients with appointments and filtering of leads
• Screen leads from various platforms and filter out to the right department
• Prepare daily reports to superiors
• General admin duties supporting other departments
• Assist to make appointments, reschedule and to follow up with existing clients promptly
• Liaise closely with internal and external stakeholders
• Maintain a high standard of professionalism and service during all points of contact with internal and external stakeholders
• Any other ad-hoc duties assigned by supervisor or the management.

Requirements:

• Minimum of 1 to 2 years of experience in admin/front desk/sales admin/call admin or similar role
• Fresh graduates from Hospitality or similar industries are welcome to apply
• Proven track record of meeting or exceeding KPIs
• Good working etiquette and organisational skills
• Strong attention to details
• Excellent communication and interpersonal skills
• Self-motivated and a team player with a passion for delivering excellent customer service
• Ability to work in a fast-paced and competitive environment
• Proficiency in using Microsoft Office & Google Tools etc.
• Chinese language fluency required in order to attend to Chinese clients
• Availability to start immediately is preferred

Work Schedule:

• Monday - Friday
• Office hours

Student Care/Tuition Centre in JURONG Looking For FULL TIME
**CENTRE ADMINISTRATOR/ RECEPTIONIST/ ADMIN ASSISTANT***

Job Scope:
- Process payments in a quick and efficient manner
- Answering phone calls
- Communicate with parents and students
- Liaising with parents on centre matters, classes etc

- Arrangment of centre classes etc
- Other duties related to centre as assigned

Requirements:
1) Able to work Weekends (6 days week)
2) Weekdays 1pm-8pm, Weekends 9am-6pm
3) Comfortable with customer service
4) Proficient in Microsoft excel, Microsoft word, Web WhatsApp
5) Friendly and pleasant disposition to handle parents and enquiries

Please send in your resume to apply.

Only shortlisted candidates would be notified.

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Office Admin / Admin Executive (Part Time)

• Saturday 9.00 a.m. to 5.00 p.m.
• Sunday 8.30 a.m. to 3.30 p.m.
• Salary ：$9/hr Weekday, $12/hr weekend
• Address: Bukit Timah Plaza
• No experience required.
• Microsoft office skills needed.

Office Admin / Admin Executive (Full Time)

• Saturday 9.00 a.m. to 5.00 p.m.
• Sunday 8.30 a.m. to 3.30 p.m.
• Weekday 1pm to 8.30pm ( 3 days)
• Salary ：$2000
• Address: Bukit Timah Plaza
• No experience required.
• Microsoft office skills needed.

Job scope

• General adminstrative duties and support
• Attend to whatsapp, walk-in enquiries
• Other Ad-hoc duties as assigned by management

Contact me @ whatsapp: 97596611 if you are keen.

Oversee the daily operations of the Centre

Liaising with tutors, parents and students

Provide quality customer service through understanding of customers’ queries and needs

Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe

Ensure that student resources, stationery and merchandise are well stocked in the Centre

Monitor and escalate any urgent/complex issues to management

Counter sales of tuition packages

Coordinating marketing and sales activities at branchCommunicating with parents on the new tuition schedules for every start of the semesters or academic year

Administer daily and monthly reports

Periodic preparation for new academic year as well as semesters

Must be energetic and have a business mindset

Able to work both weekends.

• Oversee the daily operations of the Centre
• Liaising with tutors, parents and students
• Provide quality customer service through understanding of customers’ queries and needs
• Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
• Ensure that student resources, stationery and merchandise are well stocked in the Centre
• Monitor and escalate any urgent/complex issues to management
• Counter sales of tuition packages
• Coordinating marketing and sales activities at branchCommunicating with parents on the new tuition schedules for every start of the semesters or academic year
• Administer daily and monthly reports
• Periodic preparation for new academic year as well as semesters
• Must be energetic and have a business mindset
• Able to work both weekends.

Responsibilities:

• Oversee, revise and plan the maintenance schedule
• Inspect and oversee all maintenance visits are completed before end of contracts.
• Monitor all follow-up jobs and KIV to ensure engineers accomplish it and inform the finance team.
• Facilitate communication between the sales and operations teams.
• Support Service Operations Engineers in achieving their service sales goals.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Perform ad hoc duties.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Capable of using Microsoft Office programs
• Communication, verbal and written skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Office management, administrative and facilities support to the department
• Secretarial and administrative assistance to the department
• Coordinate/plan schedule of appointment, department presentations, training and related activities
• Coordinate travel arrangement, air ticket, accommodations, transportation and travel visa application
• Process travel expenses/claims
• Calendar management
• IT support (asset / role request, etc)
• Event management (Team building / conferences/ training / department lunches)

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Description:

- Reply emails, phone calls, and walk-ins enquiries

- Schedule and prepare class attendance for commencement

- Maintain student records

- Organise logistics matters

- Plan events for students or team members

- Train new team members

- Maintain Bunka’s social media pages

- Other administrative matters or duties to ensure that the school operates smoothly.

Job Requirements:

- Is fun and energetic

- Interested in Japanese culture

- Has experience in Customer Service

- Possess a strong command of English (written and spoken)

- Possess good administrative skills

- Has knowledge in MS Office, Google Drive, One Drive

- Takes initiative and pride in your work

- Able to answer phone, email or walk-in enquiries appropriately

- Able to adapt to changes

- Looks forward to sharing and gain knowledge, and contribute ideas to the company

- Is tech-savvy

- Able to speak basic Japanese (optional)

- Able to do graphic design/ animated videos (optional)

Working hours:

- Mon - Fri 10am to 7pm

- Some Saturdays or Sundays 10am to 5:30pm

***To start work from March 2024 onwards***

Bonus:

Employees can take Japanese classes for FREE after probation period.

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

Service Reliability Senior Administrator - Riot Operations Center

The Riot Operations Center (ROC) manages the 24x7 monitoring and response components of Riot's player-facing services. We are the first line of defense when things go wrong with any of our live services. We leverage technical familiarity with best-practice processes to rapidly remediate incidents. The team helps to create and mentor other Riot teams on best practice in alerting, monitoring, and operational processes.

As a Service Reliability Senior Administrator, you will work closely with the Live Operations team and Riot globally to establish and maintain a high-performing and highly available game service for players. You will monitor and support all aspects of LIVE production environments, development environments, and general system needs. Your technical skills and grasp of system integration will help you diagnose and communicate potential issues to Rioters and the community, improving the quality of the player experience. You will be a craft expert in operational and triaging skills. You can also be involved in projects which help contribute to improving overall service quality in the incident management and observability problem spaces.

Responsibilities:

• Triage and investigation of live incidents
• Execute technical return to service actions in a fast-paced, distributed systems environment specifically microservices to quickly restore service and protect player experience
• Monitor the health of Riot’s distributed services using observability tools, identify gaps with alerting, runbook steps, processes or tools
• Runbook execution and maintenance to keep documentation up to date
• Onboarding new team members
• Provide support, coordination during major launches, events and release deployments
• Contribute to project work with some guidance to develop automation scripts, utilities and new processes to continuously improve the incident management process
• Document details of incident response as needed to identify problems and improve overall incident management/response
• Participate in post-incident RCA meetings as required

Required Qualifications:

• Computer Science/IT Systems/Information Technology diploma or equivalent
• 2+ years of Service Reliability Administration or equivalent role (System Analyst, System Administrator/Engineer, Live Operations, Network Administrator, NOC Engineer etc)
• Experience with incident management and have good understanding of ITIL processes
• Familiarity with the core concepts of operating systems, networking, SDLC and Agile methodologies
• Good troubleshooting skills with triaging incidents in a high-capacity, high-availability and highly distributed environment
• Experience with the following tools/platforms:
  • Monitoring solutions eg: Datadog, NewRelic, Nagios, Elastic Search, Grafana
  • Event management tools eg: BigPanda, Moogsoft
  • ITIL-based Ticketing systems eg: ServiceNow, JIRA

Desired Qualifications:

• Computer Science/IT Systems/Information Technology degree or equivalent
• Understand relational databases like MySQL, CI/CD pipelines, especially Jenkins
• Experience working on deployments in a live environment is a plus
• Experience working in container-based ecosystems like docker and with a container scheduler like Kubernetes, Amazon EKS/ECS or GKE
• AWS Cloud Services experience/certification/training or equivalent, Linux+ and Network+, or equivalents
• Experience building automation scripts/utilities/jobs using either Python, Powershell, JavaScript or Bash
• Familiarity with Site Reliability Engineering (SRE) principles and best practices

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

Service Support Administrator

Your Responsibilities

Overview

The incoming Service Support Specialist is responsible to drive the SEA service administration and backend operation forward through DBS approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a robust service support standard work, collaborate with sales operation to drive growth, effective management of dealers‘ service teams, as well as radically increase in customer satisfaction.

• Responsible for service contract management in new contract creation, contract renewal and contract termination.
• Responsible for timely service billing.
• Responsible for service warranty and service repair in processing of service order, coordination of shipment and arrangement of loaner if necessary.
• Responsible for service call management and PM scheduling.
• Document backend service processes.
• Service support on service enquires, service quotation, service inventory management and invoices preparation.
• Drive annual review of service pricing
• Perform customer and service data analysis
• Champion for SAP and SFDC

Key Deliverables

• To process all warranty claims and perform service billing timely
• To handle customer request and quote service quotation timely
• To prepare and submit monthly service performance and growth report
• To work with team, peers, stakeholders to drive customer satisfaction and operational targets
• Deployment of standard work (SW) and daily management (DM)
• To meet all service metrics:Revenue and orders
  Utilization and productivity
  Total Time to Repair (TTR) and First Time Fix rate (FTF)
  Inventory ITO and management of warranty cost impact
  Customer Satisfaction (NES/NPS)
  

Your Profile

• 2 years of service management experience in aftersales service delivery function, preferably in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP and SFDC is a plus
• Possess business management, marketing, technical degree or equivalent

What We Offer

• Equal pay is a given for us.
• Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
• We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
• We offer a balance between support and autonomy to achieve your own goals in an international environment.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

Administrator

• Assist in the general administrative functions of the company. Assess the company’s needs for records, information, communication, and other common services and ensure that the organization’s administrative needs are met efficiently, reliably, and economically.
• Oversee housekeeping and maintenance of office facilities, including reception area, conference / meeting rooms and pantries. Ensure environment, health, and safety standards are met, and comply with government regulations.
• Input data into accounting system, prepare instructions and maintain records of approval transactions.
• Procure and keep track of office supplies.
• Maintain and update group mailing list and other general administration databases.
• Organize and maintain filing system of documents.
• Assist with documentation and other administrative activities.
• Make hotel, transportation, golf and restaurant reservations.
• Support visa applications for business trips.
• Manage the company’s service agreements.
• Support organizing company events and meetings.
• Support expats with apartments.
• Liaise with IT team for IT support.
• Send and receive business correspondence.
• Manage and maintain the company’s insurances including claims and renewals.
• Coordinate preparation and distribution of seasonal greeting cards of the company.
• Keep the office environment comfortable and serve drinks for guests.
• Manage drivers and related support (such as scheduling and conflict management).
• Maintain and update internal telephone directories.
• Support reception duty.
• Posting and mail retrieval.
• Assist in arranging medical check‐up appointments.
• Support HR team (such as preparation for new joiners)

Requirements:

• 3 years of relevant working experience
• Excellent interpersonal and communication skill
• Able to work well under pressure

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

1. Manage day to day activities in Coding Centre

2. Handle all Admin related documentations

3. Assist Centre Manager in sales and marketing efforts

4. Work with parents and kids on schedule and attendance

5. Work with trainers on schedule and class management

6. Filing monthly revenue transactions and classifications

Position: BPO Support Administrator

We are seeking a highly organized and efficient BPO Support Administrator to assist our Business Process Outsourcing Specialist in daily operational tasks and client-related activities. The ideal candidate will have excellent administrative skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1. Administrative Support:

• Provide comprehensive administrative assistance to the BPO Specialist.
• Manage schedules and appointments as needed.
• Prepare and organize documents, reports, and presentations.

2. Client Communication Assistance:

• Assist in handling client communications, including emails and occasional phone calls.
• Coordinate with clients for scheduling meetings and follow-ups.
• Maintain client contact lists and databases.

3. Data Management and Processing:

• Assist in data entry and processing tasks.
• Ensure accuracy and confidentiality of data handled.
• Support in compiling data for reports and analysis.

4. Document and Contract Management:

• Assist in managing and filing contracts and important documents.
• Help ensure all documents are up to date and readily accessible.

5. Meeting Coordination and Support:

• Arrange and prepare for meetings, including setting up virtual meeting platforms.
• Take meeting minutes and distribute them as required.

6. General Office Duties:

• Perform other related administrative duties as assigned.

Requirements:

· Diploma or degree in Business Administration, Office Management, or related field.

· Proven experience in an administrative role, preferably in a BPO or similar setting.

· Excellent organizational and time-management skills.

· Strong proficiency in Microsoft Office Suite and other office management tools.

· Experience of Freshdesk a plus.

· Fluent in English, both written and verbal communication.

· High attention to detail and accuracy.

· Ability to multitask and prioritize in a dynamic environment.

· Strong interpersonal skills and the ability to work well with others.

· Proactive, self-motivated, and able to work independently.

Application Process:

Interested candidates should submit a resume and cover letter outlining their experience and suitability for the role.

Kindly submit your resume directly to [email protected].

Foong Siew Hoon (CEI Registration No: R1108953)

Giant Recruitment Pte Ltd (EA License 22C0921)

• Welcome guests warmly, ensuring a positive experience.
• Efficiently manage phone calls and inquiries professionally.
• Organize and maintain front desk operations seamlessly.
• Solve customer issues with empathy and promptness.
• Foster a friendly atmosphere for optimal guest satisfaction.

Requirements:

• Minimum 2 years of customer service experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Summary:

The Customer Program Administrator is responsible for supporting the Customer Program Manager on the day to day activities which includes the execution of one or more simultaneous products or programs under development and through volume production, and supports day to day customer order fulfilment activities.

Duties and Responsibilities:

General

• Paperwork: pre-acceptance check list, NOC, Documents downloading etc.;
• Set up document filing system and file the sales orders, commercial documents and other paperwork copies;

Order Management

• Maintain sales orders: create, change or cancel sales orders in ERP system and notify the related personnel in a timely manner;
• Shipment coordination: Print Sales Orders, shipment alert to customers, etc.
• Receive and perform necessary analysis against the customer MRP forecast
• Notify the related personnel of the customer forecast demand information in a timely manner.
• Generate various reports (Inventory, consignment reports etc.)

Commercial

• Assist Account Receivable to collect outstanding payment from customers.
• Support and assist with Quotes/costing generation and related requirements
• Work with Cost Accountant to validate costed BOM
• Obtains missing quote information (drawings, specs., other) from Customer’s portal

Knowledge, Skills and Abilities:

• Ability to understand, track, drill-down, and analysis based upon sales data churn out.
• Attention to detail with exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong computer skills (MS Office suite, particularly Excel) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Associates Degree/Diploma or equivalent in technical, business, or financial discipline or equivalent experience

Experience Requirement:

• 1-3 years’ experience in a semiconductor or similar industry
• Good team player and able to perform in fast paced environment
• Ability to work under pressure

1 year renewal contract

located in MacPherson

Great exposure

About the company

Our client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.

This customer service admin position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of full spectrum of Administration and office management duties.

About the role

• Interacting with customers, providing information in answer to inquiries about:

Services and completion, assistance for service and tools rentals/calibration.

• Taking service inquiry calls from customers or clients and dispatching the suitable customer service engineer/associate to address the site services.
• Receiving and processing orders, providing information concerning changes, pricing

in service, preparing the pre-invoices upon completions of services based on the

quotations and actual time sheets, preparing the shipping documents required for

the dispatch of materials to the customer.

• Follow-up complaints concerning services or billing rendered.
• Coordinating customers’ service requirements with other appropriate departments,

sub-contractors for the resource management as necessary to ensure effective

customer service.

• Follow-up of the invoice’s status with commercial group and with customers.
• Follow-up of the payments schedules to the subcontractors pertaining to the site

services and clearing the payment in time.

• Update the HSSE and OSHA’S requirements and check the risk analysis (RA) records are completed before the start of the site commissioning.
• Record the monthly man hours/OT hours & claims.

Skills and experience

• Calmness under pressure and maintain records in timely and accurate mode.
• Good decision-making, communication, and computer skills.
• Ability to encourage and motivate people with responsible attitude.
• Interest in helping and working with customers.
• Should have sound practical judgment of priorities.
• Familiar with Microsoft office is a must.
• A level or Diploma education from an accredited institution.
• 2-5 years’ experience in customer service activities or in planning and scheduling of

projects.

To apply online, please click on the appropriate link.

EA: 94C3609 / R1110392

US MNC - Office location Woodlands. Company Bus at few locations

Mon to Fri office hours.

6 months contract, Completion Bonus 0.5 mths upon completion. Extension/Conversion potential.

Job Summary:

The Customer Program Administrator is responsible for supporting the Customer Program Manager on the day to day activities which includes the execution of one or more simultaneous products or programs under development or NPI transition through volume production, and supports day to day customer order fulfilment activities.

Duties and Responsibilities:

• GeneralPaperwork: pre-acceptance checklist, NOC, Documents downloading etc.;
  • Set up document filing system and file the sales orders, commercial documents and other paperwork copies;
• Order Management
  • Maintain sales orders: create, change or cancel sales orders in ERP system and notify the related personnel in a timely manner;
  • Notify Production Planning, Manufacturing, Purchasing of new orders or order changes; provide affirmatory delivery/ship dates to customers;
  • Shipment coordination: Print Sales Orders, shipment alert to customers, etc.
  • Handle sales order cancellation - accept or decline customer order cancellation request after materials and production status check;
  • Keep good and effective communication with Production Planner, Buyer, Manufacturing team to assure on time delivery to customers;
• Inventory Management
  • Work with Planner to validate ECO/ECR, cost/inventory incurred, and follow up with inventory Scrap/rework activities
  • Coordinate with QA to handle RMA (Return Materials Authorizations).
  • Support and participate in MRB meeting and follow up on disposition
  • Generate various reports (Inventory, consignment reports etc.)
  • Assist Customer Program Manager to track the excess/dead/slow materials inventory caused by customer ECO, order changes, order cancellations
• Commercial Assist Account Receivable to collect outstanding payment from customers.
  • Support and assist with Quotes/costing related requirements
  • Obtains missing quote information (drawings, specs., other) from Customer’s portal
• Work with Cost Accountant to validate costed BOM
• Receive and perform necessary analysis against the customer MRP forecast
• Notify the related personnel of the customer forecast demand information in a timely manner.
• Provide support to customers upon request or when needed;
• Mail the invoices to customers without delay;
• Collect and analyse the sales-related data;

Knowledge, Skills and Abilities:

• Ability to understand, track, drill-down, and analysis based upon sales data churn out.
• Attention to detail with exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong computer skills (MS Office suite, particularly Excel) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Associates Degree/Diploma or equivalent in technical, business, or financial discipline or equivalent experience

Experience Requirement:

Work Experience:

1-3 years’ experience in a semiconductor or similar industry

Good team player and able to perform in fast paced environment

Ability to work under pressure

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Description:

- Reply emails, phone calls, and walk-ins enquiries

- Schedule and prepare class attendance for commencement

- Maintain student records

- Organise logistics matters

- Plan events for students or team members

- Train new team members

- Maintain Bunka’s social media pages

- Other administrative matters or duties to ensure that the school operates smoothly.

Job Requirements:

- Is fun and energetic

- Interested in Japanese culture

- Has experience in Customer Service

- Possess a strong command of English (written and spoken)

- Possess good administrative skills

- Has knowledge in MS Office, Google Drive, One Drive

- Takes initiative and pride in your work

- Able to answer phone, email or walk-in enquiries appropriately

- Able to adapt to changes

- Looks forward to sharing and gain knowledge, and contribute ideas to the company

- Is tech-savvy

- Able to speak basic Japanese (optional)

- Able to do graphic design/ animated videos (optional)

Working hours:

- Mon - Fri 10am to 7pm

- Some Saturdays or Sundays 10am to 5:30pm

***To start work from March 2024 onwards***

Bonus:

Employees can take Japanese classes for FREE after probation period.

Job Descriptions:

• Greet and welcome clients
• Attending phone calls and replying email inquiry
• Scheduling appointments
• Registering client's data
• Filing
• Handling incoming mails / parcels
• Sending reminders with clinic management software
• Other ad-hoc duties

Job Requirements:

• Proficiency in Microsoft Office
• Professional attitude and appearance
• Good written and verbal communication skills
• Bilingual (preferably as some of our clients communicate in Mandarin)
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Good customer service attitude

Working Hour

Tue - 8:30am to 5:30pm

Wed - 8:30am to 5:30pm

Thu - 8:30am to 5:30pm

Fri - 8:30am to 5:30pm

Sat - 8:30am to 3pm

Monday off day.

Responsibilities:

• Respond promptly and professionally to all customer inquiries through various communication channels.
• Record and document caller information, including name, organization, contact details, and specific inquiries, ensuring accuracy for follow-up purposes.
• Prepare invoices and contribute to the generation of monthly reports for consolidated billing.
• Ensure accuracy and completeness in financial documentation related to customer transactions.
• Assist the Customer Service Manager in ensuring the smooth daily operations within the team.
• Collaborate with internal departments to address and fulfil customer requirements effectively.
• Update and manage the customer database with accurate and current information.
• Coordinate with various departments, including logistics and operations, to fulfil customer requirements effectively.

Requirement:

• Minimum Diploma in business administration or equivalent
• At least 1 year of relevant experience in customer service / sales administrator role
• Good communication and interpersonal skills
• Able to work well in a team

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.