Total 3 product management job vacancies in Customer Service category in D12 Balestier, Serangoon, Toa Payoh

Responsibilities:

• Greet and serve customers with a friendly and positive attitude
• Take customer orders and ensure accuracy
• Maintain cleanliness and hygiene standards
• Work collaboratively with team members to ensure efficiency

Information:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment

• Monday to Friday, Office hours
• No experience welcome to apply!
• Commission for upselling (Ad-hoc)

Responsibility

• Handle enquiries via emails, inbound and outbound calls
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to upsell additional services and or Cartrack's software applications to clients.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Minimum 3 years of customer service experiences.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Join Our Vibrant Team: Centre Management Executive at Computhink Kids SG

About Us: Computhink Kids SG is not just a coding school; it's a vibrant hub where creativity meets technology. We are dedicated to inspiring the next generation of tech geniuses and we're looking for someone equally passionate to join our dynamic team. If you're all about making a difference in a fast-paced, innovative environment, read on!

Job Overview: As our Centre Management Executive, you'll be the heartbeat of our bustling coding school. You'll have the opportunity to interact with an energetic crowd of students aged 7 to 16, and play a key role in creating an engaging and organized environment for learning and growth. Career progression to Centre Manager.

What We’re Looking For:

• A Poly Diploma or Higher Nitec (or equivalent) in Business Administration, Customer Experience Management, Marketing, Business Information Systems, or Human Resource Management. Fresh graduates are welcome! Only Singaporeans and PRs
• Excellent command of English with superb communication and interpersonal skills.
• A friendly, positive attitude with a detail-oriented and multitasking ability.
• Tech-savvy with a good grasp of Office and Productivity tools.
• A natural at interacting with children and their parents.

Key Responsibilities:

• Be the first point of contact at our front counter, handling customer service queries via Whatsapp, WebChat, Telegram, FB Chat, Emails, Phone, and Walk-ins with charm and efficiency.
• Coordinate student enrollments and class administration, including schedule management, fee calculations, and seamless communication with customers, parents, and our teaching team.
• Ensure our centre is a welcoming, clean, and organized space that both students and teachers love.
• Dive into marketing activities, helping to identify new opportunities and manage our digital presence on platforms like Google, Facebook, and Instagram.
• Proactively contribute to enhancing our operational efficiency and overall success.

Why You'll Love Working With Us:

• Job Type: Full-time, Permanent, Fresh Graduate.
• Work Hours: Semi-flexible 5 weekdays, Mon-Fri (10 am – 7 pm).
• Festival Holiday Leave and End-Of-Year Leave to celebrate those special moments.
• Employee discounts for classes – learn coding with us!
• Gym Reimbursement and Workout Wednesdays to keep you fit and healthy.
• Committed to your Professional Development & Training.

Ready to Make a Difference? Join us in shaping the future of technology education. If you're excited about creating an impact in a nurturing and innovative environment, we'd love to hear from you!