Service Coordinator / Sales Support

Working Day: Monday - Friday 8.30 am to 5.30 pm
Working Location: Near Pioneer MRT
Salary: $2600 – 3300

Job Duties:

• Attending to incoming calls.
• Planning and scheduling of outdoor service jobs for service technicians all over Singapore.
• Attending to customers on service jobs and complaints.
• Scheduling of daily delivery of goods to customers.
• Preparing sales/service quotations.
• Monitoring of customers' outstanding orders.
• Data entry for service job done.
• Filing, posting of invoices to customers.
• Others as and when assigned.

Job Requirement:

• With relevant working experience.
• With electrical/electronics background.
• Training Provided

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Sales Executive

Working location: Hillview
Working days: 5.5 days
Working hours: Mon – Thur(08:30 to 18:00), Fri(08:30 to 17:30), Alternate Sat(08:30 to 12:00)
Salary: $2,800 - $4200 + Commission

This role is required to work with the Repair and Maintenance division of the company. The successful candidate will work directly under the Manager of the division and assist in generating profitable new business for the company, assist with proposals and tenders for incoming enquiries as well as aid the Manager in the day to day running of the operation.

Responsibilities:

• Assist in preparing proposals and quotations for incoming enquiries
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaign
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent client at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• With 5 years relevant sales experience
• Class 3A/2B License

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company’s Profile
Julian Grey's client specialises in offering digital transformation solutions, assisting their clients to break through into the digital space with cutting-edge technology in Cloud, DevOps, Cyber Security & Analytics.

Responsibilities

• Analyse and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Work with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to comply with industry standards and regulations.
• Advise on security architecture and design to ensure robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Create and deliver security training programs for employees and stakeholders.
• Stay updated on emerging security threats and technologies, recommending improvements.
• Assist in developing and implementing incident response plans and participate in investigation.

Requirements

• Expertise in information security, including risk assessment, system security acceptance testing, security-by-design principles, professional certifications (CISSP, CISM), and deep knowledge of security frameworks like ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies (SIEM, IDS/IPS, firewalls, endpoint protection, Wazuh), technological architectures (on-premises data centers and cloud), and capable of explaining complex security concepts to non-technical stakeholders.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey's client specialises in offering digital transformation solutions, assisting their clients to break through into the digital space with cutting-edge technology in Cloud, DevOps, Cyber Security & Analytics.

Responsibilities

• Analyse and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Work with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to comply with industry standards and regulations.
• Advise on security architecture and design to ensure robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Create and deliver security training programs for employees and stakeholders.
• Stay updated on emerging security threats and technologies, recommending improvements.
• Assist in developing and implementing incident response plans and participate in investigation.

Requirements

• Expertise in information security, including risk assessment, system security acceptance testing, security-by-design principles, professional certifications (CISSP, CISM), and deep knowledge of security frameworks like ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies (SIEM, IDS/IPS, firewalls, endpoint protection, Wazuh), technological architectures (on-premises data centers and cloud), and capable of explaining complex security concepts to non-technical stakeholders.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Location: Commonwealth
• Working Days: 5 days
• Working hours : 9am-6pm
• Salary : $5k - $7.5k

Roles & Responsibilities

• Train and deploy Microsoft Dynamics 365 Business Central, On-Prem or On-Cloud for customers.
• Conduct business requirements study with customer’s project team.
• Collaborate with in-house technical consultants to design add-on solutions to fulfil customers business and operation requirements.
• Conduct customer training to enable users’ skill in navigating and using the systems effectively.

Company provides internal training:

• Company will provide training whenever new features and technology are available for Dynamics 365 Business Central.
• Team sharing of industrial practices of a specific industry; based on consultants’ completed deployment projects.
• In so, equipping you with skill in executing the projects and your job satisfaction.

Requirements:

• Good knowledge of Financial Accounting, Inventory Costing and Pricing, MS Excel, Outlook, PowerPoint, Words, Teams
• Familiar with accounting systems preferably Dynamics Business Central or NAV Possess minimum a Diploma / Degree in Finance/Accounting/IT
• Minimum 3-5 years of working experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Business Development Executive (F&B Industry)

• Working days: 5.5 days work week
• Working hours: 8.30am - 5.30pm
• Salary: $3000 to $4000 + Car Allowance $1200
  Location: Senoko

Key Responsibilities

• Responsible for developing new prospects and maintaining existing accounts in the Food Service/ HORECA channels.
• Identify leads and develop strong business relationship with customers
• Maintaining of good rapport with existing customers
• Responsible for driving growth and achievement of monthly sales target
• Managing customer’s account receivables to ensure timely and prompt payment
• Monitor current trends in the industry with competitors and market activities

Requirements

• Min. Diploma in Business Administration or equivalent
• Min. 1-3 years of relevant Business Development / Sales experience in F&B industry (Preferred in Food Service Channels)
• Driving license with own Transport is a must to perform customer visits

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

• Working hours: Mon – Fri, time based on roster; Alt Sat, 8.30am to 12.30pm
• Salary package: Basic + AWS + Incentive

Responsibilities

• Assist customer to file accident report & advise on appropriate claim option available eg: TP or OD.
• Provide clear estimation for insurance claims.
• Follow up on claim authorisation standard.
• Liaise with insurance company for motor claims.
• Monitor job progress and update customers on repair status.
• Follow up with part executive on parts availability.
• Close and invoice job once repair is done.

Requirements

• Minimum NTC2 in MVM/Automotive Technology
• Good knowledge of car components, estimation system, Autoline.
• Knowledge in Motor Claim Framework.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Daniel Lim

Registration Number: R24124455

AlwaysHired Pte Ltd

EA Licence No: 24C2293

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference

Job Requirements:

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• Minimum 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Willing to work on 24/7 rotational shift schedule
• Mandarin speaking is an advantage - as you will be dealing with Chinese callers.

[Job ID: 674299]

Responsibilities:

• Greet and engage walk in customers and make them feel welcome.
• Drive business growth and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping the brand achieve its goals.
• Understand, identify customer's timeline to purchase, thus creating a robust Customer Profile.
• Educate and excite customers by answering their questions and providing a tailored experience based upon their interests and agenda.
• Demonstrate expert knowledge of all the brand products and services, as well as local incentives for EV owners.
• Help the brand maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management.

Requirements:

• Experienced in customer service.
• Must have and maintain a valid driver’s license and a safe driving record.
• Available to work evenings and weekends.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

As a Customer Success Consultant, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know JobTech's software incredibly well and help your customers fully adopt the platform.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Job Description

• Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
• Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
• Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
• Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
• Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
• Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
• Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
• Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
• Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

Requirements

• Customer Success Expertise: 2-5 years of experience in a customer success, account management, or client-facing role, with a track record of driving customer satisfaction and retention.
• Relationship Management: Proven ability to build and maintain strong, long-lasting customer relationships, acting as a trusted advisor.
• Retention & Growth Strategies: Demonstrated experience in developing and executing strategies that improve customer retention and promote upsell/cross-sell opportunities.
• Account Management: Proficiency in managing multiple accounts, ensuring customer needs are met and expectations are exceeded.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer challenges proactively.
• Communication: Excellent verbal and written communication skills, capable of conveying complex concepts clearly and persuasively.
• Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive value.

Compliance with our strict information security policies is mandatory:

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive information.
• Incident Response: Participate in the detection, analysis, and response to security incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and
• contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• Assist manager with activities and programs
• Provide pre and post sales support related to product, promotions ad services
• Resolve customer's complain through service recovery
• Instill customer loyalty and retention through follow up calls
• Other ad-hoc duties assigned by the manager

Requirements

• Candidate must possess at least a Diploma in any field.
• At least 1 year(s) of working experience in the related field is required for this position.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume.

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Customer Service Executive

Location: Changi

Working days: 5 days
Weekday: 8am - 5.45pm
Salary: $2,300 - $ 2,800

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.

2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.

3. Provide customer service to walk-in clients, and handle cashiering duties.

4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.

5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.

6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.

7. Perform any other duties as assigned.

Requirements:

1. 1-2 years of experience in parts management within the music instrument industry.

2. Proficient computing skills and familiarity with relevant software and systems.

3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

1. Being a good Front for Muse Arts (as you will be the first person customers approach before experiencing Muse Arts program)
2. Able to clinch sales through sincere communication with parents about Muse Arts program and how it will benefit their children
3. Meticulous in arranging schedule and replacement lessons for Instructor
4. Ensuring tip top cleaniness standard of the studio
5. Able to communicate ongoing promotions to customers clearly
6. Preparing of Worksheets, Certificates, Evaluations and other materials for Instructors' distribution.
7. Good balance of sales and customer oriented
8. Doing daily closing on POS system

Established in 2012, Muse Arts is a Performing Arts enrichment company that specialized in providing the preschoolers the chance to be exposed to professional performing arts education. The main objective is to expose them to the different genre of Arts form and provide their parents an opportunity to see what their child is interested in!

Job Requirements:

• MUST be comfortable around preschoolers
• Enjoy conversing with Parents in a professional manner
• Able to work on both weekends

Working hours

4 work days per week

Thursday to Sunday

9.45am to 9pm. (1 hour break for lunch and 1 hour break for dinner)

Job Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Job Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Responsibilities

• Assist manager with activities and programs
• Provide pre and post sales support related to product, promotions ad services
• Resolve customer's complain through service recovery
• Instill customer loyalty and retention through follow up calls
• Other ad-hoc duties assigned by the manager

Requirements

• Candidate must possess at least a Diploma in any field.
• At least 1 year(s) of working experience in the related field is required for this position.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume.

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Responsibilities:

• Provide friendly, personalized assistance to customers in-store, by phone, or through email, ensuring a positive shopping experience.
• Manage point-of-sale transactions, including POS, NETS, and credit card processing.
• Assist with sales and operational tasks to maintain smooth daily store functions.
• Keep shelves stocked and organized, and contribute to store housekeeping to maintain a welcoming environment.
• Support the Store In-Charge with any additional tasks as required.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level qualification.
• Previous retail experience, especially in the healthcare sector, is beneficial.
• Willingness to work retail hours, including weekends and public holidays.
• Conversational ability in both English and Mandarin is a plus.
• Strong customer service focus, a friendly attitude, and reliability.
• Familiarity with Microsoft Office applications is advantageous.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Working location: Dhoby Ghaut

Working hours: 10.30am to 9.30pm (Retail hours)

Jobscope:

- Manage operational tasks and coordinate with the sales team to ensure sales fulfillment.

- Generate Sales Orders

- Provide exceptional customer service to maintain high satisfaction levels and professionally address complaints.

- Schedule and update appointments for commercial customers, working closely with the Commercial team.

- Collaborate with other departments, such as Finance, to support operations.

- Maintain accurate administrative records, including online store documentation and updates.

Requriements:

- Min. secondary education

- Good communication skills, good personality and customer service skills, highly motivated

- 1-2 years customer service experience

Ong Zi Qi (R2412333I)

EA License no.: 05C345I

Handling queries and complaints via phone and walk ins

Greeting all visitors

Performing ad-hoc administration duties

Receiving and dispatching deliveries

Taking and ensuring messages are passed to the appropriate staff member on a timely basis

And other ad-hoc duties as assigned

As a Salesforce SupportConsultant in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Salesforce (CRM), in full development of the growth of connected digital business.

Role Description

• Participate in Salesforce projects, roll-outs including localizations and support.
• Participate in functional and technical support by qualifying tickets and issues from the customers or L2 support team by following existing procedure, process and SOP documents.
• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client
• Level 2 expertise: analyze and document the anomalies, qualify and diagnose the problem. Support to deep dive/test on Level 3 (software editor) related issues with Level 2.0 experts.
• Communicate with customer, L2 support team on solutioning of tickets.

Profile

• Minimum Diploma or Bachelors in Information Technology , Business and Engineering
• Minimum 1-3 years of experience, in customer and Technical Support
• Minimum 1-2 years of experience in Salesforce Administration and Salesforce Support
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Experienced in Retail Industry, CRM and Software Implementations is a plus.
• Good command over English.
• Mandarin is a good additional value.
• Certification : System Administratorand Service Cloud