Total 3,778 production executive job vacancies in Customer Service category in Singapore

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Responsibiities :-

Service Availability & Improvement

• Contribute ideas toward preventive measures so as to address current gaps and potential point of failure;
• Prepare trending of past incidents so as to facilitate analysis and to propose and initiate areas of service improvements;
• Prepare & follow up on (1) Service availability & performance (2) Service Levels between IT and Business.

Recovery Management

• Co-ordinate and manage recovery execution & communication.

Ensure resolution of IT related problems

• Review and monitor IT Intra Group Outsourced service standards;
• Monitor recovery actions;
• Liaising with users, IT reps and Maybank Shared Services to identify and resolve problems.

Requirements

• A good degree at at least 3 years' experience in a banking, audit, operational risk management, incident/problem management or IT related scope;
• Good knowledge of systems processes will be preferred;
• Possess good knowledge system functionality and technology risk;
• Proactive in nature and able to formulate strategy and execute action items based on analysis;
• Strong presentation and analytical skills is required;
• Good interpersonal and communication skills;
• Good organizational skills;
• Self motivating individual, good team player;
• Innovative and service oriented.

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for a Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Rental & Sales/ Construction Equipment
• Position Title: Customer Success Executive
• Working Location: Paya Lebar
• Working Hours: 5.5 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alternate Sat (8 am-5 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer inquiries via phone, email, walk-in, and live chat with professionalism and empathy.
• Provide accurate details about our products, services, and rental terms.
• Quickly resolve customer issues to ensure satisfaction and loyalty.
• Efficiently handle equipment rental bookings, changes, and cancellations.
• Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where appropriate.
• Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
• Stay updated on promotions, deals, and new products/services to inform customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Work with logistics and maintenance teams to ensure equipment availability and readiness.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to improve business operations.

APPLY NOW!!!

• Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
• Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Ability to work in a fast-paced environment.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67376 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

You will provide administrative support for Intensive the Care Unit (ICU) Council as well as secretariat and logistical support to assigned workgroups/committees under Group Medical’s purview. Your work will include organising and scheduling meetings with ICU Council members of SingHealth Institutions, preparing presentation slides and meeting minutes, and compiling data for reporting.

You will also provide support in the development and implementation of cluster-wide initiatives/projects by the Council. You will serve as project facilitator to engage all stakeholders and manage projects and resources to achieve desired project outcomes. You will perform ad hoc duties as assigned.

Requirements

• Bachelor’s Degree in any discipline preferably healthcare related Prior work experience in hospital setting would be advantageous
• Proficient with Microsoft Office applications
• Data management skills would be helpful
• Highly independent yet effective in a team setting
• Strong interpersonal, communication and writing skills

Our esteemed client, an established MNC, is searching for a Customer Support Executive:

Job Descriptions:

• Support service parts inventory management.
• Maintain a balanced inventory aligned with service requirements and targets.
• Assist with inventory forecasting and ordering.
• Ensure timely stock-up of parts for new models based on recommendations from the technical team.
• Update and maintain spare parts pricing.
• Process orders from parts distributors.
• Provide support to the technical team and service partners on spare parts-related matters, including processing spare parts warranty claims and providing weekly ETA updates on spare parts shortages.
• Handle the processing of returned defective parts and main units.
• Oversee Demo unit movement operations, ensuring quarterly write-off and disposal exercises are completed, and conduct stock checks for demo units.

Job Requirements:

• Diploma or degree in supply chain management, logistics, business administration, or a related field.
• Min 1-2 years of relevant working experiences.
• Preferably experienced in parts management and forecasting, particularly with small item SKUs.
• Organized and detail-oriented when managing large datasets.

Additional Information:

• Salary: Up to SGD 4,200 + AWS +VB (2-3 Months)
• Working Location: Labrador Park

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Summary

The individual must possess a passion to champion service excellence. He/ she is supporting the hotel’s learning and development function and will be committed to cultivating a strong service culture with the hotel division.

Primary Responsibilities

• Involve in learning design, conduct research and generate insights for the development of learning materials for learning programs (e.g. case studies, guests’ feedback)
• Conduct stand-up training and webinars (e.g. New employee orientation, Product knowledge training)
• Conduct and facilitate learning tours
• Manage day-to-day Learning & Development administration and operations
• Support the end-to-end coordination of Learning & Development programs, including general training execution (from pre-training, during training and post training)
• Co-owns/develop customized learning roadmaps and content with Corporate L&D team
• Assist to prepare learning materials such as presentations and guidelines
• Staying updated on the latest product knowledge in Resort World Sentosa and Sentosa Island to create relevant quizzes for team members.
• Create, maintain, and monitor the progress of learning and coaching plans
• Other ad-hoc duties as assigned

Requirements

• Effective communication and interpersonal skills
• Fast learner with strong time management skills to meet deadlines
• Detail-oriented and well-organized in a dynamic work environment
• Possess a can-do attitude
• Comfortable working independently and in a team
• Comfortable in public speaking
• Proficient in Google and Microsoft Office products such as Excel and PowerPoint

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

- 1-year contract (Convertible)

- Up $3300 + AWS + PB

- Boon Lay Way

- Mon to Fri, 9am to 6pm

Job Responsibilities

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Period:

• 1-year contract (Convertible to perm)

Location:

• Boon Lay Way

Working Hours:

• Mon to Fri, 9am – 6pm

Salary:

• Up $3300 + AWS + PB

Requirements:

• Willingness to learn and display humble attitude towards colleagues and superior
• Able to read and understand schematic and block diagrams (Training will be provided for non-experience)
• Min. Diploma (Maritime studies & Electrical and Electronic preferred)
• PC literate
• Able to work independently and also a team player

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1879978)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House,

#19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Description

• Handle customer enquiries and request
• Handle any operations issue regarding customer's order, PO invoice, Letter of Credit
• Assist in preparation of quotation, service agreement and other documents needed for the service provision, based on the templates.
• Support monthly reporting
• Handle sales incoming calls/enquiries and convey messages to relevant sales
• Other Ad hoc duties as assigned

Requirements

• Min NITEC / Diploma / Degree in any related course of studies
• Experience in order processing
• Able to handle customer service and multi tasking
• Good at communication or coordination

All qualified applicants, please send in your resume to: [email protected]

Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

- 2 years contract (renewable based on performance and headcount needs)

- Mon to Fri, 8am-5.30pm

- Up to $3000 + PB

- AMK

Job Summary
To verify and process financial claims in accordance with stipulated policies and guidelines such that claimants are compensated fairly, consistently and according to established service standards.

Key Accountabilities / Responsibilities:
1) Verify financial claims and where necessary determine the documents that will be required for the assessment of the claims.
2) Exercise prudence in the processing and approving of claims.
3) Discuss and escalate complex cases for review and decision.
4) Handle customer requests within established service standards to deliver a positive customer experience.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Working Hours:

• Monday to Friday: 8:00am to 5.30pm

Salary:

• Up to $3000 + PB

Location:

• AMK

Job Requirement:

• Minimum GCE ‘A’ Level / Diploma Holders
• At least 1 year of working experience.
• Relevant experience in claims processing and/or customer service is an advantage.
• Meticulous
• Good interpersonal and communication skills.
• Result oriented

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

 Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

 Schedule service appointments and manage the service workflow.

 Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Proficient in English and Chinese, with the ability to communicate effectively with stakeholders, clients, or partners across different geographical locations.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

Job Description & Requirements

New Warehouse

Beside Gul Circle MRT

5 days work week

Office Environment

AWS

Dental & Medical

Job brief

We are looking for a Order Fulfilment Officer to process and coordinate the daily requirements in a warehousing environment.

Responsibilities:

· Liaise with customer on order processing

· Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery

· Attend to customer request and ensure customer satisfaction

· Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department

· Assist to produce regular warehouse reports for management as and when required

· Manages customers complains and claims

· Ensure proper filing and documents archiving for audit purpose

· Any others adhoc tasks as and when assigned by Operations Manager

Requirements and skills

· Preferably knowledge in Excel (Vlookup, pivot etc)

· Excellent attention to detail

· Strong communication skills

· Ability to manage workloads effectively and meet deadlines

· Preferably with 1 year of experience in 3PL warehouse operations - familiar with import and export processes

· Knowledge in Form D and COO handling will be an advantage

· Knowledge of shipping terms and documents will be an advantage

· Able to multitask include handling of different systems not limited to WMS and Oracle

· Team player with ability to collaborate well with others

· Training provided

We are looking for a motivated and dedicated person. We also welcome homemakers/housewives and people with an entrepreneurial spirit to apply. We offer flexible working hours as well as working from home.

Job responsibilities include:

• Communicate with customers via phone, email, or in-person to address inquiries and provide support.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Following up with current clients to ensure their satisfaction with our services
• Maintain accurate customer records in the database.

You will need to work independently, so self-discipline and independence are essential.

You are able to work from home on some days of the week.

Monthly Salary range: $3000 - $6000

Established in January 2011, SINGAPORE FOZL GROUP PTE. LTD. is is a corporate advisory firm licensed by the Accounting and Corporate Regulatory Authority (ACRA).Located at the heart of Singapore's Central Business District in Raffles Place, FOZL assists local and overseas clients in registering companies in Singapore, and provides accounting, annual return filing, tax filing, trademark registration and human resource consulting services.

Job Description:

We are seeking for candidate to join our corporate services team. The candidate will be part of a team and responsible for new/existing client’s queries. The responsibilities shall include but not limited to the following:

Roles and Responsibilities:

• Provide administrative support.
• First point of contact and support to clients.
• Execute the company's operations plan.
• Prepare service related materials and documents.
• Follow up on customer service progress and payment collections.
• Issue Tax Invoice to clients.
• Resolve customer’s enquiries efficiently and escalate problems promptly.
• Any other tasks as assigned.

Job Requirements:

• Minimum Diploma/Degree in Business Management/Business Studies or any other equivalent.
• At least 2 years of working experience in similar role. Fresh graduates are welcome to apply.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal, communication skills and able to work independently.
• Strong self-learning ability and strong result driven person in order to meets company's objectives.
• Passion for customer service and a good team player.
• Training will be provided.

Other Information:

• This customer serevice position is not required to make any cold calls or source potential new clients, purely customer service support role.

We regret that only shortlisted candidates will be notified.

· Assist the Customer Service Manager to oversees the day-to-day operations of the warehouse, order tracking, operations and customer service.

· Coordinate warehouse operations (inbound processing, inventory, order fulfilment) and direct day to day activities of warehouse personnel.

· Keep the pulse of customer satisfaction

· Manage account/customer expectations

· Process customer orders and routings.

· Coordinate freight shipments and transport arrangement

· Import/export permit declarations and customs clearance

· Prepare billing.

· Perform other ad-hoc duties when assigned.

Job Qualification

· Possess at least Higher secondary/Pre-U/A level/College in Logistic/Transportation or equivalent.

· Preferred 2 Year(s) of working experience in the related field is required for this position.

· Required language(s): English, Mandarin

· Proficient in Microsoft Office applications (Outlook, Excel & Word)

· Custom Declarant -import and export permits an advantage

· Experience in managing sales, financial and corporate management.

Customer Experience Executive

Contract – 14 October to 25 November, possible extension
Remote, Part-Time | $2,000/month

About Us
MetaSport is a leading sports events management company based in Singapore. We pride ourselves on going above and beyond to deliver exceptional value to our clients and participants. Our mission is to positively impact lives through world-class events, driven by our core values of customer-centricity and outstanding experiences.

We are looking for a Customer Experience Executive to be the key point of contact for our corporate clients, ensuring smooth communication and delivering a seamless experience in the lead-up to our events.

Position Overview
Reporting to the Client Relations Manager, the Customer Experience Executive will provide exceptional service to our client and participants, providing prompt and attentive replies to questions and entry requests. You will provide event-related information and foster strong relationships with our client. You will play a crucial role in ensuring client satisfaction and maintaining the professional image of MetaSport.

• Respond promptly to customer enquiries via email
• Ensure that the first interaction that participants have with the event and MetaSport, and the image we project as a company is seamless
• Respond promptly to client requests for promo codes or customer follow-up
• Handle and resolve participant queries in a proactive manner, aiming for a win-win outcome for both parties
• Keep detailed records of enquiries, comments, complaints and details of actions taken
• Process event refunds and any race entry changes directly on the event registration system
• Prepare and distribute Customer Experience activity and feedback reports weekly
• Regularly review event website, FAQ’s and runner guide content based on participant’s feedback
• Any other ad hoc assignments as required from time to time by management
• Manage customer databases

Key Requirements and Competencies

• At least 2 years of customer service experience
• Outstanding verbal and written communication skills in English.
• Experience using the Microsoft Office suite
• Excellent interpersonal and communication skills, strong capacity to relate to others
• Caring and empathetic nature, a positive spirit, patience, and the ability to remain composed
• Meticulous with records, tracking, and detail-oriented processes.
• Strong sense of responsibility and ownership, and ability to work independently
• Ability to work from home (primarily)

Commitment

• Remote role: 4 hours per day (schedule to be discussed).
• Contract period: October 14th to November 25th.
• Salary: S$2,000 per month.

· Potential opportunity for a longer-term position based on performance.

Email your resume together with a short introduction email to [email protected]

Salary range offered: $3,000 to $3,300