Total 3,761 production executive job vacancies in Customer Service category in Singapore

• MNC
• Up to S$3,200
• Minimum 2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 2 years of related experience in Customer Service, preferably with food & beverage exposure
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours + Rotating Saturday (half day)
• Salary: Up to S$3,200 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Provide insurance broking advice and placement for clients
• Liaise with clients to understand insurance needs and advise them accordingly
• Obtain relevant underwriting information from client for submission to underwriters
• Review rates, terms and conditions of quoted insurances and advise clients accordingly
• Monitor client accounts and ensure outstanding payments are collected
• Renew clients' expiring policies when applicable
• Undertake relevant training and examinations as necessary to carry out job duties

Requirements:

• Minimum Diploma and possess PGI, BCP, ComGI certificates and/or other related insurance ceritficates
• Team Player
• Motivated and good in communication
• Ability to meet deadlines

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R1872398

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Roles & Responsibilities

• Programme Planning and Implementation for seniors
• Ensure that the programmes and activities meet the performance indicators and operating guidelines
• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary
• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and co-ordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets
• Lead, motivate and train junior personnel.
• Administrative Duties
• Provide secretariat support to the Division of Senior Services.
• Undertake any other duties as required.

Requirement

• Min. Diploma in related industry such as healthcare, social or community services sectors would be good
• Min. 1-3 years of related working experience in healthcare, social or community services sectors handling outreach or volunteer management scope
• Keen to work in the community setting.
• Able to work independently as well as embrace teamwork.

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Summary:

- Salary: Basic $2,601 - $3,300

- Standby allowance: $80

- Eligible for June bonus (2 months) + December bonus (1 month)

- Flexi dollars: $700 / year

- Annual leave: 14 days

- Mon to Fri: 8.30am - 5.30pm, alternate Sat: 8.30am - 12.30pm

- Working location: Senoko Rd, Singapore 758123

- (Company bus at 8am from Admiralty MRT - the bus stop opposite Exit C
or public bus 981 from bus stop opposite Sembawang station B58219)

Job Responsibilities:

- Overall in charge of the CSO and CSA team (frontline team).

- Champion the front line image of the Company to customers.

- Ensure accountability and integrity operational readiness of frontline team.

- Promote and enhance frontline team’s image and capability.

- Develop the team to achieve excellent service level, productivity and efficiency.

- Ensure compliance to company policies, financial, process and industrial standards.

- Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.

- Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.

- Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.

- Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.

- Provide the point of escalation for team for any operational issues.

- Prepare reports & present recommendations to external stakeholders and management.

Requirements:

- Min Diploma level.

- Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.

- Computer savvy (MS Office, CRM system).

- Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).

- Possess strong leadership skills.

- MS Office Skills.

- Familiar with CRM system advantageous.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Description:

• Responding to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
• Assisting customers with placing orders, providing product recommendations, and guiding them through the purchasing process.
• Assisting with sales administration tasks such as preparing quotations, processing orders, and coordinating deliveries.
• Addressing customer complaints, concerns, or issues promptly and professionally, striving to achieve satisfactory resolutions.
• Following up on sales leads generated through various channels to nurture relationships and convert leads into sales opportunities.
• Providing feedback to the sales team regarding customer interactions and opportunities for improvement.
• Generating reports and analyses from customer data to identify trends, opportunities,
• Collecting customer feedback and insights to inform marketing strategies and improve customer engagement.
• Following up with customers to ensure their satisfaction with products or services and address any post-purchase issues.

Requirements:

• Minimum Diploma
• Minimum 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts

1. Order to CashCommunicate regularly with customer to handle their PO and confirmation
   Coordinate with warehouse for stock availability
   Arrange delivery to meet customer expected date and invoice on time, coordination with warehouse
   
2. Replenishment stockRegularly communicate with sales for market development
   Calculate stock requirements based on demand planning and historical data
   Create PO to respecting supplier (affiliate or non-affiliate)
   Monitor and ensure all PO's in line with requirement and communicated
   
3. Import ActivitiesMonitor shipping schedule, receive notification of arrival of import materials, closely coordination with GBS
   Maintain and retain completeness import documents, close coordinate with GBS
   
4. TAS order and toll manufacturingRegularly communicate with tolling regarding our orders, material, and schedule production
   Monitor tolling performance
   

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Summary:

- Basic up to $2250

- Transport Allowance $600 if have own car (if using GBL van then $200)

- Support Allowance for 6 months $700 (to allow new hire to transition into the role)

- Commission of existing staff between 1k-4k

- Gross of existing staff about 5k-8k

- Eligible for December bonus (1 month)

- Flexi dollars: $800/ year

- Annual leave : 14 days

- Mon to Fri: 8.30am - 5.30pm

- Benoi Rd, Singapore 629887 (company bus at 8am from Joo Koon MRT (beside NTUC Hub)
or public bus 257 from Joo Koon Interchange B24009

Job Responsibilities:

- Coordinate with customers to prepare and offer service contracts.

- Prepare repair quotations for customer confirmation.

- Create work order and MR for controller to arrange jobs.

- Consolidate work order for closing once repair job is completed.

- Ensure customers pay on time.

Requirements:

- Possess Class 3 Driving License.

- NITEC in Electrical & Electronic Engineering / Mechanical Engineering.

- MS Word/Excel proficiency.

- Good interpersonal skills.

- Willing to travel often to customers' site for contract and repair confirmation.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Summary:

Salary package: Basic $2,600 - $3,500 + Performance Bonus
Working hours: Mon - Fri: 9AM - 6PM
Working location : Tai Seng

Job Responsibilities:

Import Shipments

· Coordinate with brand principals/suppliers, service providers to manage shipping arrangements (import)

· To check the best quotation before to decide the shipping mode for all import shipments

· To remind merchandisers if the freight cost is exceeded from landed cost calculation before arrange the shipment.

· Follow up with brand principal on invoice & packing list

· Prepare payment if TT before shipment (ensure to deduct all Credit Notes if it is any)

· Issue SS upon confirmation of the shipment ETD with brand principal

· Liaise with freight forwarder review and negotiate freight rates & sailing schedule(ocean, air & courier)

· Compute landed cost for each shipment

· Monitor shipment once freight forwarder confirm the schedule

· Update the delivery schedule to Bus

· input shipment data into EPB

· Upon arrival of goods, monitor IQC status and inform Merchandiser to post the IQC. So that goods will be distributed to BUs. (assist merchandiser to monitor the IQC status)

· Inform merchandiser the shortage, damaged goods, discrepancies in quantities when do SS report for each job (Shipping Assistant job scope)

· Compile, review and confirm accuracy of payments and billings of external service then prepare payment for service providers

· Compile and submit monthly GST Giro payments to the Finance Department

· Analysis of monthly freight activities

· Generate monthly insurance reports and manage insurance claims

· Manage registrations of new service providers

· Renew/update license

· Monitor stock levels at external warehouses and update warehouse in charge/BUs (assist warehouse)

Export shipments

· Coordinate with Salesmen, Warehouse for the packing detail

· Record customer payment details to update account dept

· Coordinate with customer and forwarder regards to shipping arrangement

· Arrange shipment by courier/customer appointed forwarder

· Prepare export shipping documents

· Monitor warranty request and ensure replacements are sent out (NEW)

· Malaysia shipment to our own shop (usually take 2-3 hours to complete)

· Provide contracts-related advice to traders

· Review, draft and negotiate commercial contracts and relevant documents (including trading, hedging and shipping contracts)

· Ensure the organisation’s contract documents are accurate and well maintained in a systematic database

· Monitor, manage and provide summary reports on the status and performance of commercial contracts

· Liaise with internal and external parties to keep track of and manage contracts-related disputes and disagreements

· Assist in ad hoc projects as assigned

Requirements:

· Bachelor degree or equivalent (Business Administration, Maritime Studies or legal-related majors are preferred)

· At least 2 years’ work experience in oil trading industry and in similar role

· ⁠Meticulous, diligent and professional

· ⁠Good drafting and verbal communication skills

· ⁠Proficient in Microsoft office applications, including Words and Excel

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lau Jie Xi

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Description:

• You will provide accurate and timely processing of bills and charges, deposit, as well as financial counseling
  Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Summary:

• Basic Salary: $2,800 to $4,000 (depending on relevant exp)

• Annual Wage Supplement & Performance Bonus

• Working Days: Monday to Friday

• Working Hours: 8.45am to 6.15pm

• Working Location: Tuas View Lane (company transport at Jurong East / Boon Lay / CCK / Tampines)

• Well-known MNC firm with great career progression

Responsibilities:

• Supervise and coach the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.

• Supervise and ensure that order processing of customer’s receipt and issue orders are promptly and accurately performed by the staff.

• Ensure that all relevant transactional records for customer’s orders and warehouse receipts and issues are filed accordingly.

• Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.

• Escalate critical issues to the Asst. Manager, quality and staff discipline.

• Ensure that the customer products shelf-life and stop-ship dates are managed and updated accurately and timely from time to time.

• Backup Asst. Manager on Monitoring the AED compliance on permit declaration during his/her absence.

• Prepare customers’ KPI reports

• Back up AM to maintain store inventories & stocks replenishment of packaging material (e-Procurement) or local transportation billing reports etc.

• Back up AM to respond to Customer Feedback Request (CFR) for root cause analyse and to implement the corrective or preventive actions (CAR)

• Review of LC performance: Reduce the LC discrepancy and improve LC lead-time improvement (SLA 2 calendar day)

• Prepare Dangerous Goods Declaration / IMDG

• Booking processing (based on SLA), COO application, LC submission within the SLA

Requirements:

• Candidates must have knowledge of Dangerous Goods (DG)

• Knowledge of pivot table and VLOOKUP

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Sooi Jia Hui Agnes

Reg No: R23113053

MCI Career Services Pte Ltd

EA Licence:06C2859

Pharma Logistics company - Institutional Service Admin

Duration: 6 months contract

Salary: $2800 fixed

Company shuttle bus pick up at Hougang and Ang Mo Kio

• To provide excellent customer services
• Handle and manage customers' enquiries
• Answer and manage phone calls, booking appointment
• Booking appointment, follow up, and reminder call for customers
• Key in data into the system
• Maintain the clealiness and tidiness of the spa
• Promote current promotion, spa package and products to customers
• Schedule the appointment for therapist
• Other ad-hoc duties assigned by Management

Our client is highly reputed in insurance domain

Responsibilities

· You will be part of a team of Customer Service Executives in delivering product updates and information to our valued customers via making outbound calls. You will be responsible for meeting performance targets set by the Team Leader, whom you will be reporting to.

· Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ

· Achieve individual and team performance KPIs and goals

· Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers

· Gather customer feedback and sentiments and escalate to the Team Leader for further actions

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

Highlight any potential concerns/ risks and proactively share best risk management practices

Skills/Requirement

· Minimum 1 year of experience in outbound call centres

· Insurance background will be preferred

· Minimum GCE ‘O’ Level / Diploma

· Excellent interpersonal and persuasive skills

· A good team player with ability to multitask and meets stringent service standards

· Well organized and systematic in work

· Keen to learn and positive work attitude

· Proficient in Microsoft Office

· Meticulous in documentation and fulfillment work

· High level of integrity, take accountability of work and good attitude over teamwork

Take initiative to improve current state of things and adaptable to embrace new changes

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Your Role

We are looking for a Customer Service Executive to facilitate and manage daily freight forwarding activities.

What Will You Do

• Responsible for facilitating and managing activities involving sea export, sea import, warehouse and truck.
• To monitor pre-alert documents from Origin offices or sales support (sea import only).
• To coordinate and execute the cross-trade business of other countries related to Singapore business.
• To support the network or agent business in response to shipment arrangement and information as and when required.
• To track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors.
• To handle all customers' enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale or customer's enquiry.
• Coordination of shipment operation (airfreight / sea freight / cross-border trucking) with overseas offices and local subcontractors in accordance with customer requirements.
• To provide comprehensive service to all aspects of customer's requirement or problem solutions to handle their shipments.
• To prepare invoices for customers, check subcontractor’s invoices and prepare reports for internal and external customer.
• Ensure compliance with customer's Standard Operating Procedures (SOP).
• To prepare SOP for our internal use.

What Do You Want

• At least a Diploma or Degree in any field, preferably in Logistics and Supply Chain Management.
• At least 4 years of operation experience in 3rd Party Logistics and distribution, Freight forwarding or warehousing industries.
• Have good Knowledge of customs, Freight Forwarding (Import / Export / Cross-Trade / Ocean / Air / Trucking) and regulatory requirements.
• Previous US, Europe, China or Japan trade experience in freight forwarding will be added advantage.
• Familiar with INCOTERMS and proficient in handling international shipping documents.
• Have knowledge in permit declaration, chamber or notary public certificate of origin.
• Good interpersonal and communication skills.

Responsibilities

• Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
• Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
• Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
• To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
• Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with employees and work processes
• To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
• To engage in projects to open up new opportunities and revenue streams for Aftersales
• To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
• To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customers feedback is being attended to
• Management and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.
• Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
• Ensure that marketing collaterals and communications adhere to company standards, Brand Principal and government bodies guidelines and requirements
• To manage the relationship with Brand Principals (& CRM Department)
• To collaborate with the marketing department to build customer loyalty programs with Service Managers

Requirements:

• At least 3 years of working experience
• Excellent presentation skills
• High degree of interpersonal skills
• Ability to read and interpret raw data and summarize it into a concise report.
• Knowledge of the automotive market preferred.
• Monday to Thursday 8.30am to 6.00pm,Friday 8.30am to 5.30pm, Alexandra
• Job Reference: QX7WYYY3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Executive Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage the Managing Director’s calendar, meetings, scheduling appointments, and travel arrangements.
• Minutes taking and handling sensitive information in a confidential manner
• Monitor email and manage phone calls
• Manage various office communication use appropriate office communication tools.
• Assist in preparing presentations, reports, and correspondence for internal and external stakeholders.
  File management, expense reimbursements, and other administrative support.
• Communicate and liaise with internal and external stakeholders and providing information or redirecting as appropriate.
• Ensure and managed physical and electronic documents
• Any ad-hoc duty as assigned

Requirement

• Min Diploma in Business Admin
• Min 4 years of relevant experience
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

• 1 Year Contract - Renewable

• 5 days work – 9 am - 6 pm

• Industry: Security Surveillance

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Requirements:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

EA Licence No:18C9251

EA Reg ID: R1988835

• Prepares accurately and promptly all relevant custom permits, certifications etc. via various portals as required by Government Authorities and/or customers.
• Keeps abreast of company’s Trade Compliance Policy and attends Compliance Trainings as required.
• Reports any shipping documentation error to supervisor immediately.
• Creates SAP Order Acknowledgements and / or convert them to Sales Orders in an efficient manner.
• Understands, reviews, and negotiates Letters of Credit (L/C).
• Generates shipping documents as stipulated in the L/C and ensures timely submission to negotiation banks for L/C transacted sales order.
• Generates Delivery Order and perform pick & pack process where necessary.
• Provides delivery information or shipment advice, where necessary and as assigned
• Generate invoices to customers on goods delivered/issued.
• Creates other accounting documents such as credit / debit notes as required
• Responds promptly to customer inquiries in a courteous and professional manner
• Verifies transporters and warehouse bills, where applicable.
• To audit LC terms and conditions and prepare LC negotiation documents for payment collection.
• To coordinate with import agency to handle Customs clearance process.
• To liaise with transporter, warehousing staff and customers to ensure timely shipment/delivery of orders.
• To prepare periodical sales reports, check monthly billings of transporters/warehouse and make monthly stock reconsolidation.
• Performs any other related task as assigned by supervisor and/or manager.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

MAIN DUTIES AND RESPONSIBILITIES

Resource Management

• Work with Assistant Director to ensure efficient operations and excellent patient experience
• Utilize data to review and analyze resource utilization and operational bottlenecks, and drive plans to address gaps or improve effectiveness/productivity
• Assist HOD(s) to manage resources (room/manpower) allocated by actively engaging Clinic Manager (s), Department Clinician(s) and relevant stakeholders in improvement discussions.

Clinical & Service Quality

• Assist Assistant Director to track and monitor clinical and service quality indicators (including those mandated by MOH) and drive plans to improve/maintain the performance indicators
• Facilitate and drive process improvement projects, working closely with the Head of Department(s) and Clinic Manager(s) to ensure projects meet the objectives and outcomes
• Assist Department Clinicians in the development, implementation and review of patient care path / clinical protocols
• Ensure that the branding and service standards are upheld and participate in discussions/initiatives to shape and improve the experience
• Ensure that operation procedures and work instructions for the Department(s)/assigned clinics are up to date and regularly reviewed

Business Planning

• Review, develop and drive business plans for the assigned clinics/disciples, working closely with the Head of Department and Partnership Development department
• Develop deep understanding of the services of the assigned clinics/disciplines, the customer segments, demand trends and competitive landscape
• Review service offerings and pricing to ensure that it meets demand and business strategies/plans
• Develop and operationalize clinic workflow to facilitate the delivery of the business and needs of the various customer segments/referring channels
• Track and monitor the uptake of services and work closely with Partnership Development to drive review and refinement of business plans

Financial Management

• Review monthly P&L, identify key levels and implement initiatives and strategies to improve performance (revenue and expenses) by working closely with the Clinic Manager/Cost Centre Manager/Head of Department and Partnership Development team
• Assist the Clinic Managers/Assistant Director in reviewing capital expenditure/manpower resourcing and putting up justification for any spending request
• Perform forecasting of operating/capital budgets, if needed

Project Management and Administrative Functions

• Ensure the necessary department/clinic/division monthly reports (either requested by Head of Department/Assistant Director, Operations) are submitted on time for review and with complete accuracy
• Plan, coordinate and project-manage facilities/equipment upgrading projects and any hospital-level projects (e.g. IT infrastructure)
• Ensure equipment in the clinics are up to update and assist to manage the purchase/renewal of equipment, if needed
• Ensure all required licenses are up to date for the assigned disciplines/clinics
• Familiar with regulatory requirements for the assigned disciplines/services and work closely with the relevant stakeholders (Head of Department, Clinic Manager) to implement plans to comply with requirements
• Conduct periodic review of assigned clinics/disciplines compliance to regulatory requirements, directives and departmental/hospital standards/protocol for the assigned clinics/disciplines
• Manage service agreements for the assigned clinics/disciplines

General

• Lead change management initiatives and undertake any strategic projects assigned
• Participate in hospital-level projects and workgroups
• Provide Secretariat support for division/department meetings including writing meeting minutes and following up on meeting action points
• Participate in hospital’s emergency planning exercise and render support in hospital emergency or incidents, when required
• Assist to carry out any other duties as assigned by Reporting Officer

Requirements:

• Any general degree holder through a related field like healthcare management will be an advantage
• At least 5 years of relevant working, preferably in healthcare environment/operations with some team leading experience

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Contract Executive

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Call centre agent

• Handling inbound and outbound call
• Providing customer support
• Resolving inquiries or issues
• Other ad hoc duties as assigned

Front desk executive

• Greeting patients
• Scheduling appointments
• Managing patient registration
• Processing payments
• Handling inquiries.

Requirements

• Min. N/O Level
• Can start as soon as possible
• With relevant experience will be an advantage

Interested candidates please prepare an updated resume and WhatsApp me at https://wa.me6590548515 OR email at [email protected]

Recruit Express Pte Ltd (Healthcare & Lifescience)

EA Personnel Name: Cindy Wong Xin Yi
EA Personnel No: R2095121

Company EA license number: 99C4599

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous