Total 2,211 public relations manager job vacancies in Customer Service category in Singapore

Business Functions

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.​

Responsibilities

• Manage customer escalated issues and complaints related to corporate banking products/services/processes, including Fraud/Scam escalations
• Conduct investigations and provide timely updates and end-to-end resolution to customers
• Collaborate with internal stakeholders to analyse customer issues and provide solutions
• Maintain detailed record of actions taken and updates to customers
• Review interactions with customers and share areas of improvement with service staff to address any gaps in service delivery
• Assist with adhoc tasks/support as required

Requirements

• Minimum 2 years of customer service experience with strong knowledge of corporate banking products
• Team player with ability to multi-task and work independently
• Excellent written and verbal communication skills to communicate clearly with both external customers and internal stakeholders including senior management
• Be customer-obsessed to provide innovative solutions and accurate information with empathy
• Innovative and creative in problem solving and strong analytical skills
• Ability to take ownership of tasks and adapt to evolving changes

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Job Details:

• 5 working days
• 3 shift patterns (dependent on locations):
  A shift: 7.30am to 5pm
  B shift: 1 to 10.30pm
  C shift: 10pm to 7.30am
• Location: Central Region/ Sentosa

Key Responsibilities:

• Supervise all Front Office sections and other hotel operational departments.
• Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
• Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
• Optimize room usage to increase revenue by closely monitoring room inventory.
• Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
• Maintain an appropriate cash float and authorize rate changes, paid-outs, cash advances, and check acceptance following established procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Improve customer service experience, create engaged customers and facilitate organic growth.

· Take ownership of customers issues and follow problems through to resolution.

· Set a clear mission and deploy strategies focused towards that mission.

· Develop service procedures, policies and standards.

· Keep accurate records and document customer service actions and discussions.

· Analyze statistics and compile accurate reports.

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

· Keep ahead of industry’s developments and apply best practices to areas of improvement.

· Control resources and utilize assets to achieve qualitative and quantitative targets.

· Adhere to and manage the approved budget.

· Maintain an orderly workflow according to priorities.

Minimum Qualifications

· Proven working experience as a customer service manager, retail manager or assistant manager.

· Experience in providing customer service support.

· Excellent knowledge of management methods and techniques.

· Working knowledge of customer service software, databases and tools.

· Awareness of industry’s latest technology trends and applications.

· Ability to think strategically and to lead.

· Strong client-facing and communication skills.

· Advanced troubleshooting and multi-tasking skills.

· Customer service orientation

Role/ Department

The CSDM is responsible for overall service for key franchise client(s) working closely with operational teams and senior management cross jurisdictional. The successful candidate should utilize their knowledge of services to provide clients with information and suggestions to add value to the relationship and work with the Relationship Manager(s) to identify opportunities to cross-sell products generating additional revenue.

The key responsibilities of the role include:

• Responsible for service within Northern Trust and ensures connectivity across operational teams within Client, Trustee and NT
• Monitors and measures client and product performance, including but not limited to SLA's, issue logs, internal and external client service reviews.
• Plans and facilitates client meetings/calls including scheduling client and trustee service review meetings/calls and visits; preparation for and follow up of client / trustee meetings/Due Diligence Visits; oversight of all fee billing to ensure it is issued in a timely manner
• In conjunction with the Relationship managers, engages with the Client’s & Trustee’s Senior Management on difficult / complex issues, including error resolution and management. Also ensure escalation in a timely manner both internally and directly with the clients / Trustee
• Delivers client service resolutions by engaging and working with other functional areas and internal stakeholders both locally and globally, ensuring timely and efficient level of service excellence.
• Ensures follow up to day-to-day client queries and issue resolution in conjunction with Fund Accounting / Transfer Agency etc., to ensure SLA and KPIs targets are met.
• Responsible for overall project planning for the clients including new funds, mergers, liquidations etc. in conjunction with New Business Teams and Operations
• Ensures timely completion and publication of monthly reporting including calculating Key Performance Indicator levels and review of monthly reporting packs to client / trustee
• In partnership with the Relationship Managers, prepares for and attend Board Meetings and is responsible for reviewing board packs and following up action items raised during the meetings.

Skills/ Qualifications

The successful candidate will benefit from having:

• A strong track record with multiple years’ experience in financial servicing, preferably in asset servicing.
• Overall Knowledge of fund administration required to manage client relationships
• Knowledge of fund structure, general finance and portfolio management concepts to consult on client needs
• Skills in negotiation, delegating and leadership are necessary to service the client relationship
• Previous experience in a similar role
• Is innovative, analytical and solution driven.
• Excellent oral and written communication skills are required
• Client skill and service excellence

Responsibilities

• Manage documentation of new incorporations and new fund establishments; support ongoing company and fund maintenance; review subscription and redemption agreements and maintain books & records for companies & funds; manage fund subscription and redemption; manage Board and Investment Committee meetings, minutes, and resolutions; annual corporate secretarial updates.
• Maintain accounts with banks and brokerages, including opening accounts, responding to bank queries, and preparing regular reviews.
• Oversee IT providers to implement security features and back-ups, and maintain websites.
• Manage purchase and sale of real assets, maintain inventory lists, and manage valuations.
• Manage new client onboarding and existing client reviews of KYC/AML/CFT/SOW/SOF; review transactional flows based on risk level and assessment.
• Prepare and submit regular reports to regulators (e.g. MAS, CIMA, BVIFSC) and authorities (e.g. CRS, FACTA, ES).
• Develop, maintain, update, and ensure adherence to a comprehensive risk management framework that integrates regulatory requirements, internal policies, and industry best practices.
• Continuously monitor and analyze regulatory updates, assess potential risks, and implement proactive strategies to ensure operational resilience and excellence.

Requirements

• Experience in the operational administration of companies
• 5 years of working experience in Administration and Operations.
• Prior experience in Compliance and Internal Audit is a huge plus.
• Proactively anticipate, troubleshoot, overcome, and/or escalate client and product needs/issues
• High sense of urgency and good time management to prioritize tasks

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Manage enquiries and feedback related to the project
• Report directly to Project Manager
• Work closely with the relevant parties such as residents, consultants, authorities, etc.
• Implement proactive steps to address complaints arising from construction activities
• Maintain a documented record of requests and complaints received from residents and/or public
• Issue and distribute advance notifications to the public regarding upcoming work.

Requirements:

• Only for Singaporeans/PR
• Experience in customer service for BTO projects
• GCE O/A Level with relevant certificates

Suitable candidates are encouraged to apply to this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

*GOV* Service Delivery Manager |Network

Working arrangement: Hybrid working arrangements

Working location: Central

Salary Package: Up to $8,500 + AWS

Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation? As a key member of our team, you'll be at the forefront of delivering essential enterprise-level network services. Your role involves executing initiatives that leverage cutting-edge network technologies to meet the evolving needs of forward-thinking organizations. Collaborate with team leaders and outsourced service providers to plan and deliver projects, enhancing service satisfaction and delivery.

Job Responsibilities

• Provide essential enterprise level network services
• Execute new initiatives and enhancements that result in innovative use of network technologies to meet the needs of forward-looking organisations
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or create new network services to enhance service satisfaction and delivery.
• Work with our Central ICT Infra capability centres to design and best fit Network solutions to existing and future infrastructure needs.
• Execute projects to deliver network services that achieve standardisation of network services across organisation to reduce operations overheads and greater satisfaction of network services.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 3 years of relevant working experience in designing, deploying and managing enterprise level ICT infrastructure for network services
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good communication skills, both oral and written, with the ability to present ideas and influence stakeholders

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Our client is actively searching for an Assistant Manager/ Manager, Centre for Health Activation to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The Manager is responsible for supporting the Director in driving, leading and supporting the three key thrusts of the Centre for Health Activation and fulfilling the departmental goals.

He/she must be able to lead and build synergy as one Centre for Health Activation team member – be a positive, proactive and responsible team player and collaborate closely with teams within NHG, CHI and CHA.

The responsibilities of this role are:

• Lead the development and implementation of a sustainable patient education and research roadmap, community engagement framework and toolkit that would help enhance and elevate the branding and reputation of the Centre for Health Activation. This includes preparation and presentation of proposals for the approval of Senior Management and other relevant meeting platforms and ensure timely completion of all projects and reporting of outcomes.
• Drive strategic projects and initiatives pertaining to taking on a leadership role in building and sustaining new and existing community partnerships to drive activation efforts within NHG, CHI and CHA. Develop and implement a conducive framework and environment for individuals to take charge of their own health and to care for the health of others in the community through a well-developed patient education framework.
• Build and sustain community partnerships in the areas of training volunteers and co-creating a community of practice in driving health literacy efforts. Create the means, framework, platforms and environment for NHG residents to take charge of their own health and to go beyond self-care to serving the community.
• Create and build a vibrant marketplace by bringing together volunteers and partners from different organisations to network, share experiences and best practices and exchange ideas and bond with one another. This diversity allows NHG to have fresh perspectives for better decision making, risk management and a more robust corporate governance.
• Build communities of activated and health literate volunteers with shared interests. Ideas garnered from learning platforms could go towards research or to improve the framework in developing and sustaining a community of Patient Education Ambassadors.
• Identify and leverage potential funding programmes and partners as seed funding for implementation of pilot health literacy programmes under the auspice of CHI and CHA.
• Identify appropriate research tools, partners and methodologies such as the adoption of validated tools and digital platforms, which enables the patients to assess their personal activation levels and equip them with the resources, knowledge and support to increase activation levels through experiential learning.
• Lead large scale community events and festivals within set budgets, standard operating protocols, funding mechanisms and pre-defined timelines.

The ideal candidate will need to have the following qualities and experience:

• Degree in business, communications, social sciences, behavioral science, psychology, social anthropology or a related field will be an advantage
• At least five or more years of community engagement and/or research, preferably in the healthcare and/or social service sector.
• Must have prior experience in leading teams.
• Strategic thinker with the ability to lead and influence behaviours to get work done
• Ability to work effectively in a fast-paced environment, under tight deadlines and manage projects independently with minimal supervision
• Strong organisational and project management skills, with a keen eye for details
• Excellent written and verbal communication skills
• Team player with excellent people skills with a positive, upbeat and enthusiastic attitude
• Highly resourceful in problem solving and resilient in overcoming challenges independently
• Experience in large-scale event management
• Strong work ethics
• Superior professionalism, leadership skills and makes sound judgment

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Working Location: Central, Singapore
Working Hours: Normal office hours (Mon-Fri)
Positions Available: Sales & Account Management

About the Role:

We are seeking motivated individuals for the position of Customer Relations Executive, with opportunities in Sales OR Account Management. You will be instrumental in driving customer acquisition, retention, and delivering exceptional customer service.

Key Responsibilities:

1. Sales Role:

• Drive business growth by acquiring new customers and retaining existing ones in the Residential and Small Commercial segments.
• Promote and sell solutions through various channels, including hotline, online platforms, and in-person meetings.
• Support account servicing during busy periods.
• Assist with the development of new digital initiatives as the company evolves.

2. Account Management Role:

• Deliver high-quality customer service through hotline, email, and online platforms, handling customer inquiries efficiently.
• Manage day-to-day client relationships within the Residential, Small Commercial, and Tenants segments.
• Assist with digital initiatives to enhance customer experience and service efficiency.

Requirements:

• Strong interpersonal skills to build relationships with both internal and external stakeholders.
• Excellent communication skills in writing, presenting, and engaging with customers and other key parties.
• Prior experience or knowledge in relevant industries is an advantage.
• Proficiency in MS Office is essential.
• Experience with CRM, ERP, or other enterprise software solutions is a plus.
• Diploma/Degree in a related field is an advantage.
• Fresh graduates are welcome to apply.

Interested candidates: Please send your updated resume in MS Word format to [email protected].

Job Title: Service Delivery Manager

Experience:

• Minimum 5 years of working experience
• 3-5 years of experience managing IT Operations
• Familiar with general IT Infrastructure management
• Familiar with IT Service Management processes

Qualifications:

• Minimum Diploma in an IT-related field
• ITIL Foundation certification is required
• Additional technical certifications are advantageous

Responsibilities:

• Chair meetings with customers and contractors; prepare and distribute meeting minutes
• Plan, monitor, and control operational activities
• Follow up on open tickets with product principals

Remarks: We welcome candidates in the age range of 28 to 38 years.

The Opportunity

• Adecco is partnering our client, one of the biggest Tech MNCs
• We are looking for a Digital Customer Experience Manager
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• 3+ years of relevant Community and digital content experience.
• Proficient in Microsoft Office and Excel.
• Highly experienced with analytics tools (Adobe Analytics, Google Analytics) and content publishing platforms preferred (Adobe Experience Manager).
• Experienced in Photoshop and/or other relevant image editing software. Experienced in Graphics/Video editing is an added advantage.
• Experienced in website optimization (SEO, UI/UX).
• Basic understanding of HTML, CSS and content management systems.
• Previous experience in content creation in the area of customer experience is a plus.
• Excellent communication skills, both written and oral.
• Attention to detail and a commitment to quality.

Job Description

• Responsible for conceptualizing, communicating, and executing a regional digital experience strategy from a CS perspective which will require close collaboration with other BUs
• Propose and lead initiatives to enhance customer digital self-help experience
• Oversight of Community Moderation for the region, engaging with the community moderators of each Subsidiary to ensure a healthy Community ecosystem, meeting key engagement metrics.
• Support web & mobile app FAQ contents management, including analysis and proposals to improve web support experience.
• Create and edit customer service-related content, including FAQs, help articles, support guides, and newsletters.
• Lead and collaborate with other departments such as Contact Centre, Service Operations, Marketing and Product teams in digital transformation initiatives to improve digital customer experience and support strategic commercial objectives
• Oversight of Business Profile, Community Moderation, and Members program
• Lead and implement Service Marketing strategies, including hands on approach to digital content creation (digital banners, videos, images), assets amplification, and digital content library maintenance
• Monitor and analyze content performance to identify areas for improvement, and stay up-to-date with industry trends and best practices in content creation and SEO.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Responsibilities:

• Depending on the scope of supply, participate in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures.
• Participate and contribute to review various complex commissioning deliverables, analyze the documents and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team.
• Review commissioning schedule & optimize the duration.
• Optimize FSR requirement & engagement on site during commissioning.
• Participate FAT and attend SAT depending on project requirements.
• Ensure adherence to QHSE policies.
• Participates in meetings with the project team to review progress and addresses interface/implementation/execution issues where necessary.
• Perform pre-commissioning and commissioning activities.
• Work with Project Team to verify and close out of all safety critical elements associated with the package.
• Ensure all regulatory and statutory testing and requirements are performed and records are maintained.
• Perform risk assessment for the commissioning scope, attend toolbox meetings.
• Work with Project Team for day-to-day planning of work during commissioning testing phase, manage schedule & targets of the commissioning as required.
• Coordinate with Project Team to identify and manage resource requirement to meet commissioning schedule and targets.
• Work with Project Team and 3rd Party supplier to carry out functional testing of commissioned systems and engaging the operations team when and where needed.
• Lead and execute pre-commissioning and commissioning together with operations team as per procedure and sign-off respective documents with client representative for system closure.
• Prepare timely and accurate pre-commissioning & commissioning test report for records and submissions to project team.
• Performs testing and commissioning activities together with operations team and forward documentations to project team for approval and signature.
• Analyze, ascertain, and perform differentiation that the defects are warrantable or chargeable. To work with internal Project team and Customer Support Team to handle on defects claims.

Requirements:

• Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines
• Min. 5-10 years of related work experience on Power Generators or Original Equipment Manufacturer Generator sets. Data center facility knowledge a plus.
• Possess working experience related to testing of LV/ MV Switchboards, power generators. Preferrable possess a LEW license Grade 7/8/9.
• Capable of testing and calibration of Generator Control Panel and assist 3rdparty supplier on Electrical switchboard and its components, troubleshooting and clear understanding of system specification.
• Familiar with the Generator sets project testing procedures and applicable rules and regulations of regulatory bodies. E.g., SS, ISO 3046, 8528 and etc..

Job Descriptions:

• Introduce services and recommend suitable packages to walk-in customers
• Identify and execute strategies to increase customer expenditure and achieve sales target
• Develop and maintain relationships with regular customers
• Front desk duties including attending to guests/customers and cashiering
• Attend to customers calls and emails on enquiries/feedbacks/appointments
• Assist to handle and resolve customer complaints
• Provide administrative and clerical support from time to time

Job Requirements:

• Experience in similar role preferred (Receptionist/ Retail Sales/ Spa Consultants/ etc)
• Positive attitude and possess excellent interpersonal skills with sound judgement ability to handle different situations
• Sales driven, confident, self-motivated, service oriented, initiative, leadership skills an added advantage
• Able to work retail hours, weekends, and public holidays
• Able to converse fluently in English and Mandarin

We are seeking a highly motivated individual to join our team as a Customer Success Manager (Trade Finance). As a Customer Success Manager, you will engage the various financial, commodity and supply chain stakeholders to drive the digitalization in trade and contribute to overall efficiency of Singapore’s supply chain landscape.

Key Responsibilities

Ensure success for customers across their whole lifecycle

• As advocate for the Customer, define key business requirements, understand and anticipate Customer’s needs
• Lead commercial discussions with Customer to drive revenue for the company
• Plan and execute product and systems implementations (e.g. UAT, SIT, live production) to ensure smooth deployment
• Work alongside the wider team to implement solutions, ensuring that the product development, deployment, and Customer onboarding are delivered on time
• Support business outcomes for Customer helping them realize value from the product through continuous improvement in product design, delivery practices and customer satisfaction by understanding business needs
• Manage use case pipeline, account manage and act as point of contact for Customer’s feedback and issues
• Provide product knowledge to Customers and drive resolution in a timely and proactive manner
• Track and ensure realization of financial and non-financial targets and other strategic KPIs
• Drive and support expansion plan for existing use cases and drive user adoption
• Form strong relationships with customers, keeping them fully engaged and supported, liaising with both technical and business focused audience

Expand Customer base and Use Case adoption

• Work with existing Customers and stakeholders to drive Customer reference and prospects
• Deliver proactive customer contact strategy to engage, recruit and drive account growth
• Identify at-risk customer and execute remediation plan
• Overall responsible for the management of a portfolio of Customers to foster long-term business relationships

Be a key member of the team

• Have a Customer-first mindset and experience in delivering business outcomes
• Be highly collaborative and work across teams and stakeholders to deliver right outcome for customer
• Act as a role model for the team by always demonstrating the highest standards in business conduct; transparency, predictability, integrity and compliance
• Act as a company ambassador for internal and external events

Qualifications / Skills and Competencies

The ideal candidate would have

• ~ 5-10 years of relevant and current experience in structured trade and commodity finance products
• Proven track record for driving digitalization and/or process optimization in trade finance with passion for Digital solutions to address customer business problems
• Experience in key supply chain industry business processes with established network in various industry especially in the commodities sector. Bearing know-how of the nuances/ways of work related to trade finance transactions, credit facilities structuring, risk monitoring, supply chain financing
• Experience handling a portfolio of commodity clients including oil/energy, metals and soft commodities
• Strong business, trade and technology industry knowledge paired with an ability to “see the big picture” to identify the dependencies, plus the upstream and downstream impact of process enhancement
• Strong written and verbal communication skills. Ability to present comfortably and compellingly to senior audiences and to deliver difficult messages objectively to both internal and external stakeholders
• Strong ability to engage Customer and stakeholders with proficiency in aligning cross-topic objectives in multi-organizational set up
• Customer focused with strong interpersonal, negotiation and influencing skills
• Experience working in a team-oriented, dynamic and fast-paced environment
• Confident, self-motivated team player who thrives in a fast-moving environment
• Good understanding of software development principles and practices, and prior experience working with technical teams is a plus
• Prior sales or relationship management experience in commodity trade finance is a plus
• Prior experience and exposure to API, data platforms implementation is a plus

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.

We are seeking an experienced IT Manager (Operations) to lead our cloud infrastructure operations, ensuring the reliability, scalability, and security of our AWS-based environments.

In this role, you will manage day-to-day cloud operations, monitor system performance, and collaborate with cross-functional teams to optimize cloud resources. You will also drive continuous improvement initiatives and ensure the successful deployment and maintenance of cloud services.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $9,000 (basic) + AWS

The ideal candidate will have a deep understanding of AWS architecture, cloud operations best practices, and experience managing cloud environments for high-availability and mission-critical applications. Strong leadership and problem-solving skills are essential, as you will oversee a team and manage complex cloud infrastructure.

Responsibilities:

• Lead and manage the cloud operations team, ensuring 24/7 availability and optimal performance of AWS cloud environments.
• Oversee daily cloud operations, including monitoring, incident management, troubleshooting, and performance tuning.
• Implement and maintain best practices for AWS cloud architecture, security, scalability, and disaster recovery.
• Collaborate with development, DevOps, and security teams to ensure seamless integration and deployment of cloud services.
• Manage cost optimization strategies to ensure efficient use of AWS resources.
• Drive continuous improvement initiatives to enhance operational efficiency and reduce downtime.
• Ensure compliance with cloud security policies and manage the implementation of security controls.
• Serve as the escalation point for critical cloud infrastructure issues, leading incident response efforts and communication with stakeholders.
• Conduct capacity planning and ensure cloud infrastructure can scale to meet business demands.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in cloud operations, with a focus on AWS.
• In-depth knowledge of AWS services, including EC2, S3, RDS, Lambda, VPC, and CloudWatch.
• Experience with monitoring and automation tools (e.g., CloudFormation, Terraform, Ansible) to manage cloud environments.
• Strong understanding of cloud security, networking, and high-availability best practices.
• AWS certifications (AWS Certified Solutions Architect, AWS Certified DevOps Engineer, etc.) are preferred.

If you are passionate about cloud technologies and want to lead a high-performing cloud operations team in a fast-paced environment, we encourage you to apply!

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Key Responsibilities:

• Customer Support to clarify technical requirements for all MTU, OM/LPR & Detroit Engines and systems.
• Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
• Supervise installation and commissioning work for all MTU, OM/LPR & Detroit Industrial engines in the region
• Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
• Review relevant service information pertaining to all MTU, OM/LPR & Detroit Engines Industrial products.
• Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work
• Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
• Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
• Co-ordinate field work and service recovery with local service partners and Distributors.
• Provide on-site investigations/troubleshooting in the APAC region when required
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Provide leads and support to Sales Dept.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.
• Assist diagnosis of problems on other applications if required.

Qualifications and Skills:

• Minimum Diploma/ Degree in Engineering (Mechanical or Mechatronics)
• At least 5 to 10 years working experiences with engine background but open for consideration if the attributes fits, will consider for senior engineer/assistant manager level
• Good planning/coordinating skills and able to handle customers will be a BIG plus
• Good Presentation skills
• Must be able to travel as and when required
• Pro-active team player, able to take pressure to meet tight timeline, good follow-ups and hands-on type

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

The candidate is responsible for supporting projects from ideation through to completion. This role requires interaction with a range of internal and external stakeholders and supporting several moving projects/ initiatives simultaneously.

Duties and responsibilities include:

· Support preparation of business case and project scope for process improvement initiatives

· Map process flows, analysing and identifying process gaps

· Assist in providing recommendations for future state

· Assist in reviewing user stories/functional specifications to ensure requirements are complete and accurately captured.

· Identify business scenarios, review UAT test plans and test results

· Prepare all incoming and outgoing project documentation

· Identify and propose mitigation plan for project risks and issues

· Support post project review to identify lessons learnt and corrective actions

· Monitor and track action items to closure, to ensure project progresses to timeline

· Assist with change management plan (e.g. develop and implement communication plan, provide training on new processes and system enhancements, prepare project handover documentation).

· Analyze and solve problems without clear precedence

· Report project status and assist in ad-hoc reports as required

Job Requirements:

· Minimum 3 - 4 years of work experience in operations / customer servicing / process improvement projects, preferably in insurance or banking industry

· Degree in Business Administration/ Information System or equivalent

· Lean six sigma certifications is an advantage

Interested applicants please send your resume inMS Words and attention it to Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

• Develop channel partners’ aftermarket capability in a geographic area by resolving product, performance, and process issues.
• Resolve product process and technical issues and ensured dealers meet customer ownership experience, profitability, and growth expectations.
• Communicates with factories on appropriate issues and solutions
• Delivers product training, technical, and/or management training to channel partners, company employees or customers
• Facilitates channel partner employee development by counseling them on training plans and class enrollment.
• Administer product warranty, product support policies and/or processes and other reimbursement policies.
• Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and farm shows.

Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. The role of a service delivery manager is entirely customer-facing. Duties of a service delivery manager typically involve overseeing a range of functions to facilitate the delivery of superior services to the end-users.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews & follow ITSM
• Providing accurate and regular reports to the management on performance of the service delivery
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
• Building and managing a team of maintenance service engineers and technicians technical competency to match the expectation of the customers
• Planning and managing the maintenance service engineers and technicians that will attend to fault calls within the SLA and manage outsource preventive maintenance of our various sites
• Managing maintenance spares and lead time of spare parts are also critical to meet the service recovery time and cost
• Building good relationship with our customers are paramount importance and you need to be clear of our contractual obligations, contracts validity and contracts renewal with all of our customers
• Meeting and exceeding Financial KPI for the service team

Requirements

• Degree in Electrical/Electronics engineering or computer engineering
• At least 5 years working experience in Communication systems or Integrated security systems (eg: CCTV, ACS, PA, SCADA, PLC, Radio commn, "Communication systems")
• Have Strong Leadership qualities to lead the team
• Have good interpersonal skills to deal with customers
• Highly Self-motivated and responsible individuals
• Have good electronics/electrical/security system knowledge
• Have good vendor and supplier management

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

ID: 763640

Working hours: Mon-Fri 9am - 6pm

• Aligning IT strategies with overall business goals and analyze business requirements and technological trends to develop strategic IT plans that enhance efficiency, productivity, and competitiveness.
• Responsible for managing resources such as budget, personnel, and equipment efficiently. This involves allocating resources effectively to projects, ensuring that projects stay within budget, and optimizing resource utilization.
• Lead and supervise a team of IT professionals, including system administrators, developers, analysts, and support staff. Provide guidance, support, and mentorship to ensure that the team operates cohesively and efficiently.
• Oversee various IT projects, from conception to completion. This includes defining project scope, setting timelines, allocating resources, monitoring progress, and ensuring that projects are delivered on time and within budget.
• Work with external vendors and service providers to procure software, hardware, and services. Evaluate vendor proposals, negotiate contracts, and manage vendor relationships to ensure that the organization receives the best value for its investment.
• Responsible for ensuring the security of the organization's IT infrastructure and data. This involves implementing cybersecurity and security measures, such as firewalls and encryption, monitoring for security breaches, and ensuring compliance with relevant regulations and standards.
• Evaluate new technologies and assess their suitability for the organization. Oversee the implementation of new systems and technologies, ensuring a smooth transition and minimal disruption to business operations.
• Oversee the provision of technical support to end-users and ensure that their IT needs are met. Organize training programs to educate users about new technologies and best practices.
• Identify and mitigate risks related to IT systems and infrastructure. This includes developing disaster recovery and business continuity plans to ensure that critical systems can be restored in the event of a disruption.

Requirements

• Candidate MUST Possess at least a bachelor’s degree in Computer Science / Information Technology or equivalent.
• Candidate must have at least 10 years of relevant working experience is required.
• Candidate must have experience in IT project management
• Candidate must have experience in managing a team of IT professionals

To Apply, please kindly email your updated resume to cv_ray(a)goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ray Loh Run Ting

EA Personnel Reg. no.: R1550214

EA License no.: 07C5771

Assistant School Manager

Location: Clementi

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $4,000 - $5,000

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

1. Diploma graduate preferred
2. Experience in similar or service related industry preferred (enrichment centers)

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279