Total 4,038 qa engineer job vacancies in Customer Service category in Singapore

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

Job Title: Service Engineer (ID4542)
Location: Bukit Batok
Working Hours: Mon to Fri 9.00am-6.00pm
Salary: $2500-$3000




Service Engineer

Job Description:
• Perform evaluation, testing, calibration, troubleshooting and repair of equipment according to guidelines and approved methods
• Provide installation, commissioning and after sales maintenance service to customers for general scientific laboratory equipment
• Ensure accuracy, reliability and confidentiality of test results
• Co-ordinate closely with sales team to provide technical support & after sales service to customers
• Conduct risks assessments to comply with safety work procedures

Requirements:
• ITE/Diploma in Electrical/ Mechanical/ Mechatronics Engineering
• Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
• Relevant working experience in similar field would be an advantage
• Sound ability to troubleshoot, test and conduct hands-on repairs
• Good knowledge and understanding in Circuit Schematic Drawing
• Possess Class 3 Driving License (but not essential)
• Experience in or knowledge of ISO documentation (specifically ISO/IEC 17025) will be an added advantage

Job Description

• Industry/ Organization Type: IT Solution Provider
• Position Title: IT Desktop Support Engineer
• Working Location: Ubi
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $4,000 + VB
• Duration: Permanent

Key Responsibilities

• Management of asset services, including hardware and desk-side support services.
• Coordination and management of 3rd party vendor support services.
• Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
• Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
• Receipt and support of goods from third-party hardware suppliers.
• Performance of regular checks on assets and reporting on data quality.
• Management of PC disposal with third parties to minimize financial risks.
• Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
• Maintenance of an end-user support knowledgebase.
• Provision of on-site support to maintain a close relationship with end-users.
• Management of various IT devices used in the client environment.
• Coordination with 3rd party suppliers, including escorting them during services.
• Reporting any service non-compliance and issues to client IT.
• Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
• Datacenter support including maintaining rack layout and cabling information, physical devices hardware inventory list, and providing escort services when other suppliers require access to client racks.
• Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

APPLY NOW!!!

• Minimum NITEC in Information Technology/Computer Science with at least 1 year of experience in a relevant field
• Proficient in Microsoft software applications
• Strong understanding of user desktop administration

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65860 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing/ Laser Marking
• Position Title: Field Service Engineer
• Working Location: Kallang
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $4,000 + Bonus + Insurance coverage
• Duration: Permanent

Key Responsibilities

• Perform regular maintenance, repair, and servicing of various laser equipment and machines
• Execute onsite support and equipment/machine installation with accuracy and efficiency
• Manage an array of work orders with a focus on timely follow-up and resolution
• Provide independent service with minimal supervision, highlighting self-discipline and initiative
• Utilize knowledge of electrical systems and mechatronics in the installation, troubleshooting, repair, and service of laser machines

APPLY NOW!!!

• At least a Diploma in Electrical/ Electronic or its equivalent.
• Minimum 1 year of working experience in Laser Application Equipment and Semiconductor Industrial, with knowledge of electrical & mechatronics.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66111 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Coordinates with M&E subcontractors, project team architectural/ structural/ process/ mechanical/ ICA for design features to resolve all drawings, site/ technical issues, interface issues.
• Liaise and coordinate closely with clients, consultant representative (RE/RTO), and subcontractors on design, technical, site, and interface issues.
• Review BIM model, CSD/RCP drawing and chair M&E coordination meeting.
• Review shop drawings, detail drawings, and authorities’ submission drawings.
• Review technical data sheet/ catalogue, and material sample submissions.
• Produce, monitor and track a complete Engineering Log for M&E systems submissions including commissioning and closeout of the build.
• Prepare overall M&E micro program, and ensure M&E program in line with the project master schedule.
• Monitor the subcontractor progress against the project schedule.
• Work closely with RE/ RTO for installation and testing inspection and schedule.
• Plan, direct and coordinate onsite M&E activities to comply with specifications, requirements and codes.
• Lead and coordinate the activities of the project to ensure project progress on schedule.
• Prepare weekly and monthly progress reports with site photo.
• Attend all site meetings, technical meeting, and progress meeting with proper documentation arrangement (Weekly / Bi-Weekly/ Monthly).
• Work with SHE department to ensure that site activities comply with safety regulations.
• Involve in installation inspection, as well as testing and commissioning.
• Follow QAQC processes to ensure M&E systems installation and T&C meet project specification, standard, code of practice, and authorities’ requirement. Collaborate with QAQC department for effective installation and testing, as well as documentation.
• Prioritize safety by incorporating Design for Safety (DfS) in M&E system installation, considering risk assessments and hazard mitigation.
• Review As-Built Drawing/Model.
• Review and arrange off-site training / onsite training, and as well as O&M manual submission.

Requirements

• Bachelor's Degree in Mechanical Engineering/ Electrical Engineering/ Building Service.
• Min 5 years' experience.
• Prefer the experiences with PUB and NEA projects or equivalent.
• Familiar with Microsoft Office, Microsoft Project and P6.
• Familiar with AutoCAD, Navisworks, and other relevant software.
• Good coordination and communication skills in English, both verbal and written.
• Ability to work with a diverse team.
• Ability to multi-task and be flexible/ adapt to rapidly changing project requirements/timelines.
• Ability to uphold the use of standards and escalate issues in a timely fashion.
• Ability to work independently with minimal oversight.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

ALATAS is an international crane & deck machinery repair specialist and offers crane and deck machinery related repair services and parts supply to the Merchant Marine- and Offshore industry.

Alatas Crane Services operates out of 14 offices worldwide. We offer field service repairs, inspections, overload load testing, dry-dock repair supervision, component repairs, spare parts supply, technical support as well as supply of new cranes and upgrades to existing ones.

Our multi-disciplined Service Engineers are professionals in their field and are available attend to and solve crane and deck machinery problems of any kind.

To support our Marine Deck Machinery Service operations in Singapore, we are employing experienced Senior Service Engineers - Ship Cranes as follows:

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Min 5 years' experience in inspection, troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems.
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Sailing experience as Electrical Officer (E/O) on bulker vessels equipped with deck cranes will be an added advantage
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage
• Ship Electricians are welcome to apply.

JOB DESCRIPTION

A consultancy company is currently looking for an IT Support Engineer to join their team to provide desktop support and troubleshooting.

Reporting to the senior manager, the IT Support Engineer will be responsible for network infrastructure support, provide assistance with desktop issues, maintaining critical system facilities, and ensuring network domain integrity.

Additionally, the incumbent will also be responsible for monitoring firewall, PC virus fixing and end-user training.

Successful candidates can expect to work in an energetic work environment for the established organization.

REQUIREMENTS:

• Minimum a diploma in Information Technology or equivalent
• At least 6 years of working experience in relevant field
• CCNA/MCSE/VCP is good to have
• Strong knowledge in network, servers, firewall and IT security
• Experience working in a system service provider is good to have

Interested applicants kindly use the apply button or send in your application in MS word format to [email protected] (EA: 18C9213 | R23112611)

*We regret that due to potential volume of responses, not all candidates will be contacted.

Service and Project Engineer

• Working Days: Monday - Friday
• Working Hours: 8.45am to 6.15pm
• Working Location: Island wide (Client Site)
• Office Location: Boon Lay Way
• Salary: $2500 - $3500 + Transport Allowance

Responsibilities

• Planning and scheduling of Project activities
• Service, trouble shoot, installation, commissioning and maintain our range of equipment on sites.
• Provide continuous after sales support such as helping customers identify problems with installed equipment (if any), recommending improved material, machinery or parts for replacement and maintenance.
• Coordination with Customers (mainly PUB/ NEA), Suppliers and Contractors and maintain high standards of professional and personal conduct when interacting with customers
• Continuously improve on own’s knowledge on supplier’s products with the aim to introduce technology that add value to the customers.
• Product training to customers and business partners.
• Maintaining and updating a data base on equipment and spare parts catalogs, protocol manuals, data books, salvaging tools and materials where possible.

Requirement

• Diploma or Degree in any engineering fields
• Prior experience in a similar industry with similar experience with proven track record of success
• Engineering background to understand the drawings and any technical detail in supporting our clients on site
• Class 3 Driving License is a must, company vehicle provided

Penny Hu Yaping (R22111011)

Jobs Alley Pte Ltd (21C0599)

Job Description

• Industry/ Organization Type: Manufacturing/Construction Machinery
• Position Title: Service Engineer
• Working Location: Tuas (Transportation Provided)
• Working Hours: Monday – Friday, 8.15 pm – 5.15 pm
• Salary Package: Up to $4,000 + AWS + Meal Allowance + Mobile Allowance
• Duration: Permanent

Key Responsibilities

• Conduct product delivery training for distributors and customers.
• Provide diagnosis guidance and analysis of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at sites in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team in locating correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.

APPLY NOW!!!

• Minimum Diploma in Engineering with at least 2 years of relevant working experience in construction machinery industry.
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65794 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Diploma in Electronics, Electrical, Mechanical Engineering or equivalent
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Summary:

Salary package: Basic $3000 - $3500 + AWS + VB
Working hours: Mon to Fri 8.30am - 6.00pm
Working location : Macpherson

Job Responsibilities:

- Install, modify, service, and upgrade equipment in accordance with maintenance and service agreements and technical specifications.

- Perform regular maintenance, preventive and corrective maintenance on customer equipment to maintain equipment reliability.

- Maintain accurate service records, monitor the performance of equipment, and notify senior engineers of recurring problems.

- Understand and practise factory diagnosis and preventive maintenance activities. Understand solution items and make proposals to customers.

- Perform other related ad-hoc tasks as assigned by management from time to time.

Requirements:

- Diploma in electrical & electronics, mechanical or mechatronics engineering.

- Minimum 3 years’ experience in equipment service, repair & maintenance.

- Proficient in Microsoft Word, Excel & PowerPoint

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lau Jie Xi - DT13

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

• Monday - Saturday: 9am - 6pm
• Location: Marsiling
• Possession of own vehicle is a must

Our Client is dealing with Vacuum Solutions, Equipment & System.

Responsibilities:

• Take charge of overseeing the day-to-day operations of the company's projects.
• Develop and execute strategic plans while overseeing, supervising, and closely monitoring all project activities and deadlines.
• Lead and guide a team of workers, offering direction and support for on-site operations.
• Perform machine installations, conduct testing, and troubleshoot issues as they arise.
• Carry out preventive maintenance work, both at the company's facilities and at client sites.
• Exhibit strong problem-solving skills by effectively addressing situational challenges and resolving customer complaints through corrective actions.
• Actively participate in or lead daily safety meetings and toolbox sessions to ensure a secure working environment.
• Implement on-site maintenance services, encompassing both Preventive Maintenance (PM) and Corrective Maintenance (CM).
• Create comprehensive reports, documentation, and quotations for various site-related tasks.
• Independently handle troubleshooting assignments as they emerge.
• Enforce strict compliance with ISO Standards and processes, Workplace Health and Safety (WHS) regulations, industry Code of Practices, Quality Assurance/Quality Control (QA/QC) requirements, and Safe Management Measures.
• Prepare, submit, and manage project-related reports such as Risk Assessments (RA), Method of Statements (MOS), manpower appointments, Permit to Work documents, and more.
• Maintain accurate and up-to-date record documentation, ensuring proper organization and filing of records.
• Fulfill any additional duties assigned by management as required.

Requirements:

• Minimum Higher NITEC in Electrical or Mechanical Engineering, coupled with 1-2 years of relevant work experience.
• Comprehensive understanding of Electrical, Pneumatics, and Hydraulics systems.
• Proficiency in interpreting electrical single line diagrams.
• Possession of a Building Construction Safety Supervisor Certificate.
• Possession of a Work-At-Height Supervisor/Assessor certificate.
• Possession of a Confined Space Assessor certification.
• Possession of a Lifting Supervisor certification.
• Holding a valid Singapore Class 2/3 driving license and possess own vehicle is a must.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

• Develop, implement and improve product quality plan
• Provide quality engineering documentation
• Perform quality system audit
• Support Customer in problem diagnosis to assist in problem
• prevention, containment and resolution
• Lead/participate in QIP/EIT
• Supervise workgroup
• Develop and/or get effective CA plans for customer on problem
• prevention / resolution
• Communication of new system/improvement for team buyoff to
• implementation
• Meet department cost & quality objectives
• Direct interface with Customer and Suppliers on resolving product quality issues with 8D etc.
• Perform special projects

Job Requirements:

• Degree in Engineering or Science
• Min 5 years of experience in Engineering preferred
• PC literacy
• Ability to facilitate most conflict situations and/or appropriately
• seek immediate supervisor’s assistance
• Functions independently with minimal supervision and some
• technical guidance
• Advanced SPC techniques
• Analytical problem-solving skills
• Capable of basic print reading and interpretation of specification
• skills
• Proficient oral and written communication skills
• Ability to effectively organize and plan
• Ability to facilitate conflict situations with peers independently
• Presentation skills

Job Description

• Industry/ Organization Type: Manufacturing (Marine)
• Position Title: Service Engineer (Electrical)
• Working Location: Jurong East
• Working Hours: 5 days (Mon – Fri, 8.30 AM – 5.30 PM)
• Salary Package: Basic salary up to $3,200 + Variable Bonus + OT
• Duration: Permanent Role

Key Responsibilities

• To provide timely and effective response and technical support to assigned projects
• To assist with onsite troubleshooting, maintenance & repair work, as well as installation and commissioning of machines and equipment
• Attend inspection works and make adequate explanation to customers for the technical issues
• To support the Supervisor and/or Project Leader in all aspects of the project
• To provide standby technical support for customer requirements

APPLY NOW!!!

• Diploma or Degree in Electrical Engineering or related field
• Preferred candidates with 2 years of relevant experience
• Effective communication and teamwork abilities
• Able to work on vessel
• Possess class 3 driving license is advantageous

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66098 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment, systems, and software
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned cases.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, networking/wireless networking.
• This job provides customer support. If employee is primarily responsible for supporting applications/systems engineering.
• Manage post implementation support issues (fault call tickets)
• Participate in regular operations review meetings, including operational issues, tickets review etc.
• Conduct internal training as part of knowledge sharing.
• Provide Level 1/2 operations support for Voice and network infrastructure.
• Perform changes to the network in-line with the organization’s Change Management processes.
• Ensure compliance to policies, processes, and standards, both internal and clients’ organization

Education & Certification

• Degree or Diploma in Computer Engineer, Computer Science, Information Technology, or related field
• Contact Center related certification

Requirement:

• Lead the Conversation with client, to understand the issue(s) face by the client and resolve the issue(s).
• Taking ownership and accountability of the issue list.
• Work / troubleshoot with vendors, principals, and colleagues on resolving the issue.
• Good troubleshooting and logical skill.
• Good documentation skills.
• Experience in raising and closure of ITSM.
• ITIL knowledge and experience is preferred.
• Understand Phones systems and Contact Center terminology is required.
• Team player, but also able to work independently when required.
• Interested to learn and pickup new skills.
• In-depth knowledge of Cisco Voice and Cisco Telepresence technologies and H323, SIP, MGCP, Q931 signalling protocols.
• Strong Knowledge of voice recording (NICE/ Verint), Contact Center, network routing &switching technologies, and protocols.
• Willing to work in extended hours and on duty.
• Analytical and possess good troubleshooting skills.
• Willing to work hard and eager to learn about new technologies.
• Polite and able to communicate well to the clients, client oriented.
• Hands on experience in the following products will be highly advantageous:

1. Cisco routing/switching products (mandatory)
2. Cisco CUCM, CUC, CUCS, UCCX (mandatory)
3. Cisco Contact Center Enterprise
4. Genesys Contact Center
5. Cisco Remote Expert
6. Cisco gateway and gatekeeper
7. Cisco Unified Border Element
8. Cisco Telepresence
9. Cisco UCS
10. Cisco PCCE

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

To assist the Sales Department to generate quotation

Perform Sales admin Duties

Handle any sales enquires

Any other task required by the company

Job Requirements :

Diploma in Electrical / Intelligent Building / Mechatronic

Fresh Graduate may also apply.

Basic Computer Knowledge

Training will be provided

Applicant with experience in construction industry - Fire protection will be an advantage