This role will support Manager, Centre-Based Care, to ensure smooth and effective execution of new care pilots, services and programmes aimed at enhan..
This role will support Manager, Centre-Based Care, to ensure smooth and effective execution of new care pilots, services and programmes aimed at enhancing client care quality and community care integration.
Working Location: Woodlands Care Home
Provide administrative and operational support for new care pilots, services, and programmes for Centre-Based Care.Publicity & EngagementSupport publicity and engagement efforts, including engagement with both internal and external stakeholders, as required, to drive the take-up rate for the new care pilots, services and programmes Project Management & AdministrationSupport the planning and execution of new care pilots, services and programme
Provide administrative support for the projects including referral management, data entry, and upkeeping of administrative documentation including project database
Collect feedback for evaluation of service and care model Day-to-Day OperationsReferral management including the support of pre-admission intake such as basic financial counselling, and follow-up with service admission and discharge
Oversee day-to-day operations of the pilot by planning and coordinating the scheduling of services, including the coordination / communication with NOK
Work with SCC team to coordinate the deployment of care staff to ensure smooth and optimal delivery of services as required
Work with AAC team to recruit micro-jobbers, and coordinate the activation of micro-jobbers as required
Work with Finance to ensure accurate billing for the pilots
Escalate cases requiring financial assistance to Medical Social Woker as necessary Other Tasks and ResponsibilitiesAny other tasks and responsibilities as assigned by Manager/Supervisor Requirement
Degree in relevant field with at least 1 to 3 years of relevant healthcare industry experience
Proficient in Microsoft Office
Good communications and people engagement skills with ability to communicate with clients in their local dialect languages
Good organisation skill, with ability to multi-task and eye for details
Takes initiative to identify, plan, and implement ways to optimise work processes.
Fresh graduates are welcomed to apply.
Assistant Executive, Anglican Senior Centre (Woodlands)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
4 days ago
JOB SUMMARY
The incumbent will provide active ageing activities, befriending services for vulnerable seniors who require additional social support; a..
JOB SUMMARY
The incumbent will provide active ageing activities, befriending services for vulnerable seniors who require additional social support; and referrals for care services when required. He or she works closely with the Centre Supervisor to promote healthy living and keep seniors engaged within the community which includes regular monitoring of seniors' health condition.
KEY DUTIES AND RESPONSIBILITIES
Assist Centre Supervisor to conduct active ageing activities and organize special events (i.e. National Day, Christmas, Chinese New Year) for the seniors and their caregivers.
Conduct community outreach and needs assessments to seniors at a designated service boundary.
Provide befriending services to vulnerable seniors including connecting them to care services when necessary.
Collaborate with Healthier SG ambassadors and the local community nodes to implement social and lifestyle interventions to help seniors age in place.
Recruit and train volunteers to assist with the active ageing activities and outreach services.
Perform administrative and reporting duties such as daily programme attendance, health screening recording, client register, and other data and statistics rquired by the authorities.
Assist in monitoring Alert Alarm System wherever available.
Perform other duties as assigned by the reporting officer.
JOB REQUIREMENTS
GCE 'O' Level / Diploma
1-2 years of relevant experience in elderly befriending service
Have interest and passion to work with seniors and their caregivers
Good organisational skills, team-oriented with excellent interpersonal and communication skills
This role will support Manager, Centre-Based Care, to ensure smooth and effective execution of new care pilots, services and programmes aimed at enhan..
This role will support Manager, Centre-Based Care, to ensure smooth and effective execution of new care pilots, services and programmes aimed at enhancing client care quality and community care integration.
Working Location: Woodlands Care Home
Provide administrative and operational support for new care pilots, services, and programmes for Centre-Based Care.Publicity & EngagementSupport publicity and engagement efforts, including engagement with both internal and external stakeholders, as required, to drive the take-up rate for the new care pilots, services and programmes Project Management & AdministrationSupport the planning and execution of new care pilots, services and programme
Provide administrative support for the projects including referral management, data entry, and upkeeping of administrative documentation including project database
Collect feedback for evaluation of service and care model Day-to-Day OperationsReferral management including the support of pre-admission intake such as basic financial counselling, and follow-up with service admission and discharge
Oversee day-to-day operations of the pilot by planning and coordinating the scheduling of services, including the coordination / communication with NOK
Work with SCC team to coordinate the deployment of care staff to ensure smooth and optimal delivery of services as required
Work with AAC team to recruit micro-jobbers, and coordinate the activation of micro-jobbers as required
Work with Finance to ensure accurate billing for the pilots
Escalate cases requiring financial assistance to Medical Social Woker as necessary Other Tasks and ResponsibilitiesAny other tasks and responsibilities as assigned by Manager/Supervisor
Degree in relevant field with at least 1 to 3 years of relevant healthcare industry experience
Proficient in Microsoft Office
Good communications and people engagement skills with ability to communicate with clients in their local dialect languages
Good organisation skill, with ability to multi-task and eye for details
Takes initiative to identify, plan, and implement ways to optimise work processes.
Fresh graduates are welcomed to apply.
Summary
The Customer Service Executive is responsible for maintaining customer satisfaction through assisting customers and providing support to the C..
Summary
The Customer Service Executive is responsible for maintaining customer satisfaction through assisting customers and providing support to the Company’s Sales.
Primary Responsibilities
Maintain and develop good relationship with existing and new customers.
Assist customers by contributing information and recommendations relevant to the customer and providing follow through support.
Cold call to existing and potential customers to support sales growth.
Attend to all new enquiries received.
Assist sales and marketing with product promotion and marketing events.
Prepare quotations and follow up on it.
Responsible to update on product availability.
Responsible for the preparations of sales documents.
Update customers on delivery status and outstanding orders.
Collaborate and liaise closely with internal departments for sales and other functions.
Manage customer relations through the use of specialized CRM system.
Perform additional duties and responsibilities assigned by management.
Knowledge and Skill Requirements
At least 2 years of customer service experience diploma or degree in any field.
Good interpersonal and communications skills.
Service oriented
Excellent writing skills and telephone etiquette.
Able to communicate in 3rd language is added advantage.
Proficient in MS Office, and experienced in NAV systems is an added advantage.
Responsibilities:
To ensure timely service and customer’s satisfaction are met eg follow up on customers' enquires and quotations, processing ord..
Responsibilities:
To ensure timely service and customer’s satisfaction are met eg follow up on customers' enquires and quotations, processing orders, invoicing, prepare sales reports, liaise with customers and internal departments to ensure orders and delivery schedules are on time.
Client Portfolio Management
Lead and manage a portfolio of clients, providing end to end support offering a seamless and comprehensive suite of ser..
Client Portfolio Management
Lead and manage a portfolio of clients, providing end to end support offering a seamless and comprehensive suite of services encompassing Corporate Secretarial, Accounting, Financial reporting, Payroll, Courses and Tax Compliance.
Serve as the primary point of contact for clients, understanding their specific needs and delivering tailored solutions.
Build and develop the rapport with new and existing clients to keep them satisfied with our services in order to get the most possible renewals.
Content Development & Portfolio Acquisition
Develop and implement comprehensive social media content that aligns with overall marketing objectives and business goals. Create and manage a content calendar (daily posts) on individual Tiktok/Instagram/Youtube
Track, analyze, and report on performance metrics using social media analytics and native insights. Use data to inform and optimize future strategies.
Stay current with trends, platform updates, and best practices. Identify new opportunities and propose innovative ideas to keep the brand relevant and ahead of the competition.
Attending face to face client meeting to understand business needs and consultatively pitch our solutions.
Build and enhance relationship with clients to grow portfolio.
Report on sales activity on a weekly basis.
Other general admin duties as assigned.
Requirements
A strong work ethic, positive attitude and genuine desire to learn.
Candidates with no experience are welcome to apply as training will be provided.
Candidates with prior experience in related fields can be considered for senior position.
Do you thrive in a collaborative environment where your unique perspective is valued?
We are a well-established company in the distribution of Semicon..
Do you thrive in a collaborative environment where your unique perspective is valued?
We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!
In this role, you'll play a key part in supporting our sales team by:
Backend Support: Providing exceptional backend support
Customer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communications
Order Processing: Processing customer orders efficiently
Order Notification: Expediting orders and keeping customers updated on shipments
Order Management: Managing open orders and ensuring they meet customer requirements
Customer Assistance: Advising customers on upcoming schedules, shipments, and discrepancies
Follow-up: Following up on critical orders to guarantee on-time delivery
Samples: Handling sample requests
Logistics: coordinating with customer and logistic department for shipping
Administration: Maintaining general filing systems
Feedback: Contributing to scorecard management (as required)
We're looking for someone who:
Experience: Has 1-4 years of experience in customer service
(Entry-Level candidates are welcome!)
Industry Experience: Ideally has experience in the electronics industry. Others industry with positive attitude are welcome.
Skills: Possesses excellent communication and interpersonal skills
Able to communicate effectively in English & Mandarin to liaise with Chinese suppliers
Proficiencies: Is proficient in using PCs and Microsoft Office applications
Growth Mindset: Is eager to learn and grow with the support of a team and dedicated supervisor
Ambition: Is passionate about career advancement
We offer:
Training: Substantial training and guidance to help you succeed
Supportive Work Environment: A collaborative work environment that celebrates your unique perspective
Networking: The opportunity to build strong connections with a diverse customer base
Bonuses: A bonus structure based on individual, team, and company performance
Competitive Salary: A competitive salary commensurate with experience and qualifications
