Total 9 quality assurance executive job vacancies in Customer Service category in d25 kranji woodgrove woodlands

Responsibilities

• Provide sales and customer service support
• Sales Order Processing: Quotation/ Sales Order/ Purchase Order/ Delivery Order/ Packing List/ Invoicing
• Liaise with internal teams such as Sales, Operations and Finance department
• Assist in preparation and submission of relevant reports and documents
• Organize delivery services, export shipment, collection of customers' orders and ensure timely delivery
• Handle customers' inquiries
• Provide a high level of customer service to ensure customer satisfaction

Requirements

• GCE ‘O’ Level or Diploma in any discipline
• Computer literate (MS Office)
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Bilingual in English and Mandarin to be able to communicate with Mandarin speaking clients and associates

Other Information:

• 5 days’ work week
• 8.30am – 5.30pm
• We are located in Sungei Kadut and provide transport to and fro Yew Tee MRT

Only shortlisted candidates will be notified:

Interested applicants are invited to apply online with a comprehensive resume, stating current and expected salary via the button of Apply Now

JOB SUMMARY

The incumbent will provide active ageing activities, befriending services for vulnerable seniors who require additional social support; and referrals for care services when required. He or she works closely with the Centre Supervisor to promote healthy living and keep seniors engaged within the community which includes regular monitoring of seniors' health condition.

KEY DUTIES AND RESPONSIBILITIES

1. Assist Centre Supervisor to conduct active ageing activities and organize special events (i.e. National Day, Christmas, Chinese New Year) for the seniors and their caregivers.
2. Conduct community outreach and needs assessments to seniors at a designated service boundary.
3. Provide befriending services to vulnerable seniors including connecting them to care services when necessary.
4. Collaborate with Healthier SG ambassadors and the local community nodes to implement social and lifestyle interventions to help seniors age in place.
5. Recruit and train volunteers to assist with the active ageing activities and outreach services.
6. Perform administrative and reporting duties such as daily programme attendance, health screening recording, client register, and other data and statistics rquired by the authorities.
7. Assist in monitoring Alert Alarm System wherever available.
8. Perform other duties as assigned by the reporting officer.

JOB REQUIREMENTS

• GCE 'O' Level / Diploma
• 1-2 years of relevant experience in elderly befriending service
• Have interest and passion to work with seniors and their caregivers
• Good organisational skills, team-oriented with excellent interpersonal and communication skills
• Knowledge in eldercare is an advantage.

WORK LOCATION

Block 572A, Woodlands Avenue 1

This role will support Manager, Centre-Based Care, to ensure smooth and effective execution of new care pilots, services and programmes aimed at enhancing client care quality and community care integration.

Working Location: Woodlands Care Home

Job Description:

• Provide administrative support to the Operations Team
• Handle customer’s inquiry (phone calls/emails) and delivery schedules.
• Provide quotation to the customers and resolve any potential issues with the orders
• Assist with route planning and deploy job orders to drivers via in-house system meticulously
• Ensure all job orders are completed satisfactorily and timely
• Follow up and update system on vehicles LM/LG cert expiry date, annual LTA inspection date
• Arrange equipment, loading/unloading schedules and requirements
• Any other Ad-hoc duties assigned.

Job Requirements

• Possess at least a GCE ‘O’-level certification
• Excellent customer service, communication and interpersonal skills
• Able to communicate comfortably via telephone, WhatsApp and email with customers
• Proficient in MS Office and excellent administrative and organizational skills
• Highly motivated, self-driven and able to handle work pressure
• Proactive, positive working attitude, strong problem-solving skills, meticulous, willing to take up challenges.
• Able to multi-task, embrace change and innovate in a fast-paced environment
• Fluency in English and Mandarin (to liaise with mandarin speaking clients)
• Good and dynamic team player
• Available to start work immediately or on short notice preferred

Location: Woodlands

Work Week: 5.5 Days (Mon-Fri 8.30am – 5.30pm, Sat 8.30am – 12.30pm)

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

Summary

The Customer Service Executive is responsible for maintaining customer satisfaction through assisting customers and providing support to the Company’s Sales.

Primary Responsibilities

• Maintain and develop good relationship with existing and new customers.
• Assist customers by contributing information and recommendations relevant to the customer and providing follow through support.
• Cold call to existing and potential customers to support sales growth.
• Attend to all new enquiries received.
• Assist sales and marketing with product promotion and marketing events.
• Prepare quotations and follow up on it.
• Responsible to update on product availability.
• Responsible for the preparations of sales documents.
• Update customers on delivery status and outstanding orders.
• Collaborate and liaise closely with internal departments for sales and other functions.
• Manage customer relations through the use of specialized CRM system.
• Perform additional duties and responsibilities assigned by management.

Knowledge and Skill Requirements

• At least 2 years of customer service experience diploma or degree in any field.
• Good interpersonal and communications skills.
• Service oriented
• Excellent writing skills and telephone etiquette.
• Able to communicate in 3rd language is added advantage.
• Proficient in MS Office, and experienced in NAV systems is an added advantage.

Responsibilities:

• To ensure timely service and customer’s satisfaction are met eg follow up on customers' enquires and quotations, processing orders, invoicing, prepare sales reports, liaise with customers and internal departments to ensure orders and delivery schedules are on time.

Requirements:

• Fresh degree holders are welcome to apply.
• Training will be provided.
• Proactive, independent, team player.
• Able to cope with fast pace environment.

Client Portfolio Management

• Lead and manage a portfolio of clients, providing end to end support offering a seamless and comprehensive suite of services encompassing Corporate Secretarial, Accounting, Financial reporting, Payroll, Courses and Tax Compliance.
• Serve as the primary point of contact for clients, understanding their specific needs and delivering tailored solutions.
• Build and develop the rapport with new and existing clients to keep them satisfied with our services in order to get the most possible renewals.

Content Development & Portfolio Acquisition

• Develop and implement comprehensive social media content that aligns with overall marketing objectives and business goals. Create and manage a content calendar (daily posts) on individual Tiktok/Instagram/Youtube
• Track, analyze, and report on performance metrics using social media analytics and native insights. Use data to inform and optimize future strategies.
• Stay current with trends, platform updates, and best practices. Identify new opportunities and propose innovative ideas to keep the brand relevant and ahead of the competition.
• Attending face to face client meeting to understand business needs and consultatively pitch our solutions.
• Build and enhance relationship with clients to grow portfolio.
• Report on sales activity on a weekly basis.
• Other general admin duties as assigned.

Requirements

• A strong work ethic, positive attitude and genuine desire to learn.
• Candidates with no experience are welcome to apply as training will be provided.
• Candidates with prior experience in related fields can be considered for senior position.

Do you thrive in a collaborative environment where your unique perspective is valued?

We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!

In this role, you'll play a key part in supporting our sales team by:

• Backend Support: Providing exceptional backend support
• Customer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communications
• Order Processing: Processing customer orders efficiently
• Order Notification: Expediting orders and keeping customers updated on shipments
• Order Management: Managing open orders and ensuring they meet customer requirements
• Customer Assistance: Advising customers on upcoming schedules, shipments, and discrepancies
• Follow-up: Following up on critical orders to guarantee on-time delivery
• Samples: Handling sample requests
• Logistics: coordinating with customer and logistic department for shipping
• Administration: Maintaining general filing systems
• Feedback: Contributing to scorecard management (as required)

We're looking for someone who:

• Experience: Has 1-4 years of experience in customer service
• (Entry-Level candidates are welcome!)
• Industry Experience: Ideally has experience in the electronics industry. Others industry with positive attitude are welcome.
• Skills: Possesses excellent communication and interpersonal skills
• Able to communicate effectively in English & Mandarin to liaise with Chinese suppliers
• Proficiencies: Is proficient in using PCs and Microsoft Office applications
• Growth Mindset: Is eager to learn and grow with the support of a team and dedicated supervisor
• Ambition: Is passionate about career advancement

We offer:

• Training: Substantial training and guidance to help you succeed
• Supportive Work Environment: A collaborative work environment that celebrates your unique perspective
• Networking: The opportunity to build strong connections with a diverse customer base
• Bonuses: A bonus structure based on individual, team, and company performance
• Competitive Salary: A competitive salary commensurate with experience and qualifications

Job Description:

We are looking for a dynamic and motivated Car Sales Executive to join our growing team at TOS Auto. The ideal candidate will have a passion for cars and a knack for customer service. Responsibilities include assisting customers in selecting the right vehicle, negotiating deals, handling paperwork, and ensuring customer satisfaction. You will also be expected to keep up-to-date with market trends, maintain relationships with existing clients, and manage leads through effective follow-ups.

Key Responsibilities:

• Guide customers through the vehicle purchasing process.

• Provide expert product knowledge on all vehicles available for sale.

• Conduct test drives and demonstrate the features of the vehicles.

• Negotiate and close deals effectively.

• Process all required sales paperwork.

• Follow up with prospective buyers and maintain relationships with past customers.

• Meet and exceed sales targets.

Qualifications:

• Excellent communication and negotiation skills.

• Ability to work independently and within a team.

• Strong customer service orientation.

• Valid driver’s license.