Total 1,108 quality assurance specialist job vacancies in Customer Service category in Singapore

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

Requirements

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

For interested applicant, please submit your application via this link: https://jobs.porsche.com/index.php?ac=jobad&id=11158

Thank you.

Customer Care Specialist (West/1 Year Contract/Up to $3500)

Role summary:

We are looking for a Customer Care Specialist to process customer orders, provide and process information in response to inquiries, concerns and requests about orders and products. To be successful in this role, you should be an excellent communicator, proficient in order entry software and knowledge of order entry processes. Relevant industry background is preferred.

Primary Responsibilities:

• Order processing, including customer check, PO check, order entry & book in SAP, customer/item maintenance in system, RMA handling, etc.
• Coordinate with plant planners and logistic team to know the order status and have the customer well-informed.
• Follow up customer inquiries includes but not limited to lead time, price, order status, delivery tracking etc. Respond & resolve customer issues timely.
• Deal with customer complain, routing the issues to proper support individuals or teams.
• Be responsible for filing of all documents related to order processing, including PO, contract and any other supporting documents.
• Assist finance with collections/invoicing issues.
• Prepare reports required by management team and review backlog with customers.
• Other tasks assigned by the team leader.

Qualifications Required:

• Bachelor’s Degree with minimum 2 years Customer Service/Supply Chain/Trading experiences
• Excellent communication and interpersonal skills
• Positive thinker, fast learner, accurate, conscientious, energetic, continuous improver
• Proactive and clear thinker, open minded, excellent time-management with the ability to prioritize and multi-task.
• Ability to work effectively both independently and as part of a dynamic team.
• Familiar with ERP system such as SAP or Oracle is an asset.
• Fluent in English and Mandarin in both written and spoken.
• Strong PC skills, proficient in MS-Office, especially in Excel.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao

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This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

You will be tasked with:

Quality

• To ensures that the QMS processes are established, implemented, and maintained.
• To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
• Report to “top management” on the QMS performance and where improvements are needed.
• Conduct safety, quality and environmental system compliance audits
• To ensures that the QMS processes are established, implemented, and maintained.
• Review and verify inspection records, identifying and documenting any quality non-conformances, including root cause analysis, corrective actions and preventive measures.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform products and in-process acceptance activities based on approved specification and documentation as defined in respective process SOP.
• To review maintain and update company’s ISO documentation, and ensure compliance with the requirement of ISO Standard.
• To plan and perform a yearly internal and external audit.

Customer Service Support

• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively.
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
• Establish, track and monitor customer satisfaction standards and other performance metrics.
• Manage coverage of telephone, email and remote-diagnostic service support to customers to provide technical support in a timely and effective manner for all our products.
• Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform any other duties as assigned and required.

We regret to inform only shortlisted candidates will be notified.

Salary will commensurate with education and experience.

Duration: 1 year convertible
Salary: $2k
Monday to Friday Office Hours
Location: Buona Vista

Job Description:

Competently support various regulatory and registration work required for AFCC.
• Process, post and retrieve required data to and from the database system.
• Perform cross-training to other Specialists when required.
• Gain direction from Team Leader/Supervisor on work assignments.
• Conduct all assigned work to meet the compliance with organization’s safety and
quality requirements.
• Communicate operation issues to Team Leader.

Requirements:

- Min Dip in Engineering/Science related courses

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is leading player in automotive servicing industry. Due to business needs, they are now recruiting a Customer Care Specialist to be part of their Service Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Care Specialist:

• Facilitate the transition of showroom visitors into workshop sales.
• Oversee the intake process and daily sales of vehicle service products.
• Promptly manage customer vehicle intake for repairs and servicing.
• Maintain comprehensive documentation on service costs and vehicle history.
• Create job orders based on customer requirements.
• Address customer concerns and complaints promptly and efficiently.
• Deliver personalized and attentive service to all customers.
• Track job progress, suggest additional repairs or services, ensure vehicle readiness for pick-up, and conduct follow-ups with customers after service completion.

Requirements:

• At least 2 years of relevant experience in Automotive Industry
• Possess valid Class 3 Driving License

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Government sector
• Provide personalised service to manage members' enquiries on funds/schemes and services over at the counter.
• Any adhoc duties assigned by supervisor

PS: Full-day standing is required.

Official Working hours
Mon – Fri: 8:30am to 5:30pm

Monthly renewable contract

Multiple locations available

Requirement:

• Singaporean
• Diploma holder in any field

*Dress code: Office Attire (No T-shirt, jeans, sneakers, etc)

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Enrichment Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Discuss during interview.
Salary: $3500 - $5000

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

Send me your resume

Research Interviewer

Timing/Shifts: Mon - Fri (Part-time: 12.30pm to 4.30pm) or (Part-time: 5.30pm to 9.30pm) Able to choose 1 time slot and will be fixed permanently

Location: City Hall

Salary: $1,100 (Afternoon Shift) / $1,600 (Evening Shift) - Fixed Salary for different shifts

RESPONSIBILITIES

The Research Interviewer is responsible for collecting data by conducting structured surveys over the telephone and entering the responses into computer systems. No marketing or selling is involved. The part-time research interviewers will be required to work on a four-hours shift Between 12.30pm to 4.30pm or 5.30pm to 9.30pm Monday to Friday.

REQUIREMENTS

• Minimum GCE ‘O’ levels
• Prior call center or telephone interviewing experience preferred
• Proficiency with computers and software
• Comfortable in managing repetitive task

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

About the team you are joining

You will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will work in a fast-paced environment alongside driven, upbeat, and dynamic colleagues. This dedicated and customer-centric team works to bring service to another level!

What your day would be like

You will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC). More descriptions of your responsibilities are as follows:

• Assists customers across multiple channels;
• Attracts potential customers by answering product & service questions; suggests information about products & services;
• Follows up on pending /overdue payments;
• Handles inquiries and provides timely responses;
• Handles requests and activates subscriptions;
• Handles communication distribution requirements;
• Maintains customer records by updating CRM;
• Supports Business Continuity Plan requirements;
• Updates job knowledge by attending a training & educational opportunities;
• Accomplishes customer service and organization mission by completing related results as needed;
• Identifies and escalates improvement opportunities;
• Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
• Champion for process/projects support;
• Supports customer recoveries by explaining procedures; forwards required solutions/adjustments;
• Supports any other tasks as required by the Manager, Customer Service.

We would love to hear from you if

• You have a university degree in business administration or a related field;
• 1-3 years of relevant experience in front office departments;
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of
• Customer Service ethics according to IATA's corporate philosophy;
• Strong CRM knowledge and proficiency with MS Office and other IT-related matters;
• Be result driven and demonstrate personal integrity;
• Proactive approach to problem-solving;
• Ability to set priorities and work with speed with a strong customer focus and a high level of drive and energy;
• Strong ability to take the initiative;
• Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
• Ability to demonstrate leadership skills and support management and the team with a proactive approach;
• Fluency in English and Urdu language are mandatory; knowledge of other languages will be an asset;
• Embrace IATA’s corporate values.

Junior Scientific Support Specialist / Admin (GPS, Regulatory admin) – 1 year contract

Office hours, 5 days

Working location: Buona Vista

Job Descriptions

• Competently support various regulatory and registration work required for AFCC.
• Process, post and retrieve required data to and from the database system.
• Perform cross-training to other Specialists when required.
• Gain direction from Team Leader/Supervisor on work assignments.
• Conduct all assigned work to meet the compliance with organization’s safety and quality requirements.
• Communicate operation issues to Team Leader.

Job Requirements

• Possess a Diploma in Science or Engineering
• Able to work independently, multitask and perform in a dynamic environment and meeting specific tight deadline.
• Detail oriented, meticulous and systematic
• Strong interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally

Interested candidates please forward your resume to [email protected]

Recruit Express Pte Ltd (99C4599)

EA Personnel Name: Fong Hsin Ting Jessica (Jacqueline)

EA Personnel No: R21103226

Recruiter Ref code: #HFT

About the Company:

Our client are a leading financial institution dedicated to being partners for every life and protectors for every future. We foster a culture of diversity, inclusion, and support, empowering people to excel and make a meaningful impact. The commitment is to create an environment where individuals can Connect, Grow, and Succeed.

About the Team:

Join the dynamic team of professionals dedicated to delivering exceptional customer service experiences. The team value collaboration, innovation, and a proactive approach to problem-solving. As a member of the team, you'll have the opportunity to engage with diverse stakeholders and contribute to our ongoing success.

About the Job:

As a Customer Service Specialist, you will play a pivotal role in ensuring a seamless customer experience through email communication and online chat platforms. Your responsibilities will include promptly addressing customer inquiries and feedback with care and efficiency. You'll collaborate closely with internal teams to provide comprehensive solutions and uphold service level agreements (SLAs).

• Manage daily email communication with customers and distributions
• Provide timely and high-quality responses to customer inquiries
• Meet SLA targets for email resolution within specified timelines
• Collaborate with various business units to deliver comprehensive solutions
• Address and resolve customer feedback or issues promptly
• Analyze email data to identify opportunities for process enhancement
• Support team lead in initiatives to optimize SLAs and reduce email volume

Skills and Experiences Required:

• Strong analytical skills and self-motivation
• Resourcefulness and resilience in problem-solving
• Minimum of 1-2 years of experience in customer service within a Financial Institution
• Familiarity with Life Asia, CRM systems, communication tools, and financial products is advantageous

If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we invite you to join the team. Take the next step in your career and apply now to become a valued member of the organization.

Please note: This is a 1-year contract position.

(EA: 94C3609/ R23114633)

Job Description

• Industry/ Organization Type: Education
• Position Title: Individual Support Specialist
• Working Location: Raffles Place (Walking distance from MRT)
• Working Hours: 5 days, Mon – Fri (8 am – 5 pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Report to and undergo regular supervision with HOD, Vice Principal and/or Principal as required.
• Accompany individual student during school day.
• Integrate individual student in daily interactions with peers, teachers, and other school community members.
• Keep parent(s) updated regarding individual's progress and/or areas of need.
• Assist individual student with assignments.
• Ensure that individual student keeps up with lesson.
• Collaborate with lead teacher of individual student to ensure progressive learning.
• Assist lead teacher(s) with classroom management, day to day operations in running the classroom and administrative tasks when required.
• Assist lead teacher(s) in implementing quality lesson plans and individual education plans regarding the individual student.
• Assist lead teacher(s) in enforcing rules of behaviour management in the classroom.
• Prepare all lesson materials as assigned by lead teacher(s).
• Develop and facilitate extra-curricular activities and 2 holiday camps per calendar year.
• Be responsible for special duty assignments as required by management (e.g. morning duty, library monitor, bus monitor, document vetting, end of year performance coordinator, etc.).
• Maintain accurate and complete student records as requited by laws, district policies and administrative regulations.
• Observe and evaluate individual student's performance, behaviour, social development and physical health.
• Enforce all administration policies and rules governing student(s).
• Adhere to and implement the school's processes and systems.
• Attend parent-teacher meetings as and when required by lead teacher(s).
• Collaborate with parents/ guardians, other teachers, counsellors, therapists and administrators in order to resolve students’ behavioural and academic problems.
• Attend professional meetings, serve on school committees, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

APPLY NOW!!!

• Must have at least a professional Diploma in Education/ Special Education/ Counselling/ Psychology or related fields.
• Understanding special education is highly desirable.
• Candidates without experience are welcome to apply; training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66036 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Title: Customer Engagement Specialist

Company: Capital C Corporation

Location: Singapore

About Us:

Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Position Overview:

We're seeking a proactive and results-driven Customer Engagement Specialist to join our team. In this role, you'll be instrumental in providing exceptional customer service, guiding customers through document submissions, and scheduling appointments to ensure a seamless experience.

Key Responsibilities:

• Act as the primary point of contact for document collection, guiding customers through the submission process or scheduling visits to our outlet.
• Respond promptly and effectively to customers' inquiries via calls, email, and chat, resolving doubts and queries about our products and services.
• No cold calling required; all outbound calls are directed to existing customers or prospects who have expressed interest in our services.
• Identify opportunities for upselling or cross-selling as needed.
• Maintain meticulous documentation of all customer interactions to ensure accurate record-keeping and seamless service delivery.
• Adapt to a dynamic, customer-centric role to deliver exceptional service.
• Employ effective sales tactics to achieve departmental goals and targets.
• 
  

Requirements:

• Good command of spoken English required; proficiency in Mandarin, Malay, or Tamil is a plus.
• No prior experience necessary; comprehensive training provided.
• Previous experience in telemarketing, call center, or related fields is advantageous.
• Exceptional communication skills with a confident and persuasive phone manner.
• Outstanding interpersonal skills, capable of quickly building rapport with diverse individuals.
• Proven track record of exceeding goals in a fast-paced environment.
• Strong team player with the ability to work independently when needed.
• Proficiency in basic Google Sheets and Excel preferred.
• Working Days: 5 days a week, from Mon - Sat (Rotating Shift - 1 off day in between)
• Working Hours: 10am - 7.30pm

Benefits:

• Competitive salary and incentive structure.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment.

How to Apply:

If you're a motivated individual with a passion for sales and want to make an impact in the fintech industry, we want to hear from you! Please submit your resume to [email protected].

Join us at Capital C and be part of a team shaping the future of finance!

Salary: up to $3500

Working Days & Hours: Mon-Fri Office Hours

Location: West (islandwide pickup)

Job Description:

Inventory Management

• Coordinate closely with logistics (DC) for incoming shipment tracking.

• Ensure inventory levels is within the contractual inventory holding target.

• Prompt review & action on the obsolesces to minimize the non-working inventory.

• Work closely with DC to monitor the excess storage charges and informed the affected Clients.

• Provide timely and proper instruction to Material Management team for inventory transfer, write off, block action.

Client Management

• Base on business contract, identify key service areas and KPIs. Translate into monthly KPI report for Operation Meetings.

• Align the KPI definition and targets with cross-functional team, namely CCC, DC, SCM, and Finance.

• Responsible to consolidate and understand the KPI matrix, and reason for failure to meet the KPI, if any.

• Conduct monthly operations review, or quarterly business review with key clients (including Operation stats, open issues, progress, etc.).

• Liaises with Clients on their requirements & assist to resolve daily problems encountered.

• Maintain high frequency of engagement with Clients to build effective and strong working relationships.

• Work with other cross-functional departments like DC, CCC and finance to ensure clients’ operational requirements are met.

Job Requirements: Min Diploma/Degree in Supply Chain or similar w min 2 yrs of relevant experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Our client is leading player in automotive servicing industry. Due to business needs, they are now recruiting a Customer Care Specialist to be part of their Service Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Care Specialist:

• Facilitate the transition of showroom visitors into workshop sales.
• Oversee the intake process and daily sales of vehicle service products.
• Promptly manage customer vehicle intake for repairs and servicing.
• Maintain comprehensive documentation on service costs and vehicle history.
• Create job orders based on customer requirements.
• Address customer concerns and complaints promptly and efficiently.
• Deliver personalized and attentive service to all customers.
• Track job progress, suggest additional repairs or services, ensure vehicle readiness for pick-up, and conduct follow-ups with customers after service completion.

Requirements:

• At least 2 years of relevant experience in Automotive Industry
• Possess valid Class 3 Driving License

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

English Language Specialist - Enrichment Centre / Training Provided [3770]

Salary: SGD 3,500 - SGD 4,200

Working Day: 5-day work week including 1 weekend
Working Hour:

• Weekdays: 10.30am to 7.30pm //12.30pm to 9.30pm
• Weekends: 8.45am - 6.30pm

Location: Clementi, Bukit Batok, King's Arcade, Ang Mo Kio, Hougang, Marine Parade, Tampines

Job Responsibilities:

• Plan and deliver English language composition writing and English language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Mark students' scripts in accordance with the Company's guidelines and rubrics
• Ensure marked scripts are returned in a timely manner.
• Maintain accurate records of students' progress and cater to students' educational needs in a timely manner.
• Be actively involved in the planning and preparation of curriculum and innovation of teaching methodology.
• To provide timely feedback to parents and address their concerns appropriately.
• To be tasked with 12 classes of various levels (Primary 1 - Secondary 4)

Qualifications:

• Prefer candidates with a degree qualified in a related field (English Language, Linguistics, Arts and Social Sciences, Mass Communications, Humanities, and Law)
• Achieved academic excellence in English Language, English Literature and General Paper (GP).
• With at least 1 year of relevant teaching experience in established enrichment centers is preferably.
• Familiar with the latest MOE syllabus and examination requirements.
• Prior experience in teaching English language creative writing is an advantage

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

About Us

Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space.

Job Summary

As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients.

Responsibilities:

• Proactively reach out to existing clients via phone, email, WhatsApp and in-person meetings to discuss website maintenance renewals.
• Understand clients’ current website maintenance needs and provide personalized recommendations for renewal packages based on their requirements.
• Prepare and present renewal proposals and contracts to clients, negotiating terms and pricing as needed to secure renewals.
• Coordinate with internal teams such as sales, support, and finance to ensure smooth renewal processes and address any client concerns or questions.
• Act as a primary point of contact for clients regarding maintenance-related inquiries, updates, and issue resolution.
• Provide timely and effective technical support to website users via email, chat, or phone, addressing inquiries, troubleshooting issues, and resolving problems.
• Maintain detailed records of renewals, support interactions and follow-up activities.

Sales and Customer Engagement:

• Engage with clients to understand their needs, provide product recommendations, and assist with the purchase process.
• Utilize upselling and cross-selling techniques to maximize revenue and increase average order value.
• Proactively reach out to existing and potential customers to promote special offers, discounts, and new maintenance plans.
• Leverage customer feedback to identify areas for improvement and enhance the overall renewal experience.

Reporting and Analysis:

• Track and analyse customer interactions, sales metrics, and support ticket data to identify trends, patterns, and opportunities for improvement.
• Generate regular reports on website maintenance, renewal rates, and sales effectiveness.
• Collaborate with cross-functional teams to implement strategies to optimize renewal sales and enhance customer satisfaction.

Qualifications:

• Diploma / ITE in Business or a related field.
• Excellent negotiation and persuasion skills to successfully close renewal deals and upsell additional services.
• Strong communication skills, both written and verbal.
• Experience working in Sales will be an advantage.
• Motivated, result-oriented, and good time management
• Good team player and able to work independently.
• Proven experience in website maintenance is a plus, preferably in a web design or digital agency.

Why Join Us:

• Opportunity to work in a dynamic and creative environment.
• Competitive salary and performance-based incentives.
• Career growth and development opportunities.
• Collaborative team culture.
• Contribute to the success of a leading web design agency in Singapore.

To apply, please send your resume outlining your relevant experience and why you are the ideal candidate for this role to [email protected]

The Group IT Service Delivery team strives to deliver a high-quality service and experience to the end-users in the organisation and constantly challenges the status quo to improve our capbility.

Our vision is to establish a modernized service delivery ecosystem through digitization, data analytics and intelligent process automation. You will be working with a team of energetic and passionate people who wants to bring new digital experience and productivity in the work culture.

The Service Delivery Specialist is responsible in facilitating the change of our work infrastructure for the future by enabling and empowering our staff members for the digital age. The candidate will work closely with various IT teams to understand the use of the various technology in the organisation, apply their creativity and create educational content that enhance the learning experience of the employees.

• Co-lead the change of our work infrastructure for the future by enabling and empowering our staff members for the digital age
• Colloborate with business stakeholder to curate programs to promote digital literacy within the organisation.
• Work with IT team to understand business requirements, provide mapping to ServiceNow workflow processes and automate processes to drive efficiency and productivity
• Improve colleague experience using IT services and building out solutions as appropriate
• Keep up with industry trends, and work with software developers on initiatives such as new robotic/workflow automation tools and mobile apps
• Provide insights, advice and hands-on technical expertise to staff members in need.
• Identify areas for improvement and develop solutions to improve engagement with users as well as business partners.
• Assist the Service Delivery leads to drive adoption of new standards and operation processes.

Requirements:

• Diploma or Degree in Computing, Information Technology or equivalent.
• Minimum 2-3 years of software development experience using Java. Javascript, Powershell, HTML, REST API, or JSON
• Team player with a strong passion in IT service delivery and improving end-user experience.
• Fast learner with strong adaptability to new innovative ideas and technologies
• Good technical knowledge in device-related technology, e.g., Windows, iOS and Android.
• Good communication, writing and presentation skills.
• ITIL Foundation certification is preferred.
• Experiences in IT Service Management platforms and systems such as ServiceNow, Intune or Workspace ONE will be an added advantage.

We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals. You should provide friendly, efficient service at all times.

To be successful as a service engineer, you should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills.

Service Engineer Responsibilities:

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Monitoring inventory and reordering materials when needed.
• Conducting research and attending workshops to remain abreast of industry developments.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Service Engineer Requirements:

• An associate's degree in engineering or similar.
• A bachelor's degree in engineering is preferred.
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.

Job Description

e2i’s Career Centre is one of the key national nodes where jobseekers seek new opportunities and work towards being employed and employable. We are currently building our career and jobs centre operation team. Specific to the role, as a Specialist, you will be an integral part of the Career Centre operations, which runs the day-to-day activities and events of the career centre.

Your responsibilities include:

• Harmonizing processes across all career and jobs centres
• Have good understanding of the current employment landscape and the openness to find out more about current employability trends
• Ensuring that our data from various data sources are managed well, the collection process is streamline and accurate
• Prepare information in a reporting format for sharing with management to make decisions which will impact the lives of jobseekers who use our services
• You would need some experience dealing with clients as you would also liaise with internal and external stakeholders on career centre related queries
• Willing to be deploy to do career centres check at different touchpoints
• Able to work across-teams to manage events/activities deployment and tracking of masterlist
• Assisting in the cleaning and keying of data, and tracking of clients’ cases into case management system
• Creating solutions for process improvement in the provision of career services

Job Requirements

• Driven, result oriented and able to work independently.
• High proficiency in using systems, Microsoft Office tools, such as PowerPoint & Excel to analyse & present data.
• Meticulous, innovative and able to adapt to change – in the workplace and employment landscape.
• Team player with strong interpersonal, writing and communication skills.
• Able to relate to all levels of jobseekers/working people and cultivate a strong relationship with partners and stakeholders on career services matters.
• Able to work in a fast-paced environment and deliver the work within tight deadlines.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

Contrary to common financial literacy knowledge that claims one must be rich to stop working for money, at Upnon Academy, we believe one can stop working for money young without becoming wealthy. Our mission is to empower everyday Singaporean with the necessary financial knowledge to achieve financial sufficiency early in life. We are a startup company comprised of financial educators in our late 20s to early 40s, passionate about reshaping financial education in Singapore.

We are currently seeking 1 Support Specialist (financial education) to join our team for our expanding projects. As a Support Specialist, you will have the opportunity to delve into meaningful work that contributes to our mission of empowering individuals to achieve financial sufficiency early by providing direct support to our team of financial educators.

Why Join Us:

During the interview process, you will discover:

• How we create possibilities through financial education.
• Our commitment to setting a long-sighted career path for stability rather than opting for short-sighted, fast benefits.
• Emphasis on quality over quantity in our work.
• The unique culture at Upnon Academy, guided by R.I.S.E principles.
• Our focus on addressing niche pain points in financial education.
• How our unique track record supports our mission.

Requirements:

• A polytechnic diploma or degree, regardless of the field of study.
• Singaporean citizen.
• A strong belief in our mission and values.
• Integrity-driven individuals who prioritize ethics over financial gain.
• Willingness to support the team in various capacities.
• A math enthusiast with the capability to present in our internal meeting.
• Driven with a personal story to do well in life.

Are You Integrity Driven?

If you are someone who prioritizes integrity over money, and are passionate about reshaping financial education in Singapore, we invite you to join us in our mission.

Application Process:

If you meet the requirements and share our vision, please submit your resume and a cover letter detailing your alignment with our mission and why you are the ideal candidate for this role. We look forward to hearing from you!

Upnon Academy is an equal opportunity employer and values diversity in the workplace. Our email address is [email protected].

The Customer Support Specialist is responsible to provide support to the Program Manager to drive existing sales growth and profitability through customer satisfaction and exceptional service delivery for the customer account.

Responsibility:

· Serves as the point of contact for the assigned customer management matters.

· Build and maintain strong and long-lasting relationship with customers.

• Provide monthly and quarterly forecast for the assigned accounts.
• Ensure timely Sales Order update and delivery commitment to customers.
• Ensure on time delivery vs shipment schedule.
• Work with internal stakeholder to insure customer satisfaction and account profitability through implementing continual process improvement, measurement/benchmarking, and automation across all lines of service delivery inclusive of order management, inventory management, customer payment dispute and engineering change.
• Proactively identify and escalate risks and issues to stakeholders; lead development and delivery of mitigation and contingency plans.
• Authorise to update customer shipment plan upon internal review acceptance.
• Authorise to update customer PO into Oracle Fusion with approved quotation and costing sheet.

EDUCATION, EXPERIENCE AND SKILLS & ABILITY

• >2 years’ experience in program and business management in manufacturing environment.
• Degree/Diploma in Business Management/ Manufacturing or Engineering with Business Knowledge.
• Strong analytical/problem solving skills, good communication skills (verbal and written), proven program management skills
• Requires extensive inter-personal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time

about the company

Our client, one of the largest life insurance companies globally.

about the job

In this role as a Customer Service Specialist, you will be required to communicate to clients and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time.

In order to be successful in this position, the ideal incumbent must be able to deliver a smooth customer service experience to all customers through email communication and online chat, you will be expected to manage all feedback received and handle them with urgency and care to provide an outcome that is both fair and satisfactory.

The ideal incumbent will be expected to manage the day to day email communication with customers and distributions and provide quality customer service through reviewing, assessing and providing the response in a timely manner and meet SLA of 90% email resolution within 5 working days. You will be required to work with different business units to provide a one stop solution to the customers and resolve feedback or issues raised by customers or sales representatives.

** Office is centrally located at CBD
** 1 year contract with 1 month completion bonus
** Opportunity to convert to perm or extension (depends on performance)
** Offers hybrid work arrangement and hot desk
** Contract staff will enjoy good medical benefits and annual leave

skills and experience required

• Passionate about serving customers and provide outstanding customer service quality
• 2+ years of experience in customer service industry - ideally in Financial services sector
• Candidates with prior experience as financial consultant/advisors are welcome to apply
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage
• Highly analytical and self-motivated
• Fast learner, effective in problem solving

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

#NEW# AV IT Support Specialist- 12 month Contract - Long Term

Our client, a dynamic and innovative medium-sized financial services firm, is currently seeking a skilled Network IT AV Support Engineer to join their team. This role involves providing comprehensive support for all company business events as part of the AV end-user support team. Reporting directly to the Director of Corporate IT Technology in Asia Pacific, the position falls within the Corporate IT End User Technology – Productivity and Enterprise Communication team. Based in Singapore, the candidate will play a crucial role in supporting customer experience solutions utilizing the latest technologies, including Digital Signage, Meeting Room Solutions, Video Conferencing, Streaming, and Live Event Support. Collaboration with Facilities teams to ensure seamless support is also a key responsibility. Moreover, the candidate must be available to provide support to the regional leadership team during important conferences, ensuring smooth operations and exceptional user experiences.

Responsibilities:

• Provide second-level support for Meeting Room solutions, Microsoft Teams, ZOOM, WEbex , Digital Signage, Cisco VCS Systems, and other related technologies.
• Offer technical consultancy to end users to ensure prompt problem resolution.
• Communicate effectively with departments and promptly notify relevant parties of any issues affecting operations, such as outages or service disruptions.
• Demonstrate creativity and innovative problem-solving skills.
• Possess knowledge of network topologies, protocols, cabling, and troubleshooting techniques.
• Proficient in Teams and Unified Communications.
• Communicate effectively with internal and external customers.
• Ability to multitask, work with minimal supervision, and self-motivated.
• Maintain a positive attitude and collaborate effectively in a team environment.
• Gather appropriate details from customers during interactions.
• Provide professional and service-driven assistance to internal customers.
• Collaborate with team members to achieve collective goals and objectives.
• Perform additional duties as required.

Skills needed :

• Minimum 3 years of experience in Voice and Video and AV technologies,
• Strong understanding of live virtual event workflows.
• Demonstrated proficiency in planning, organization, and problem-solving, with a strong process orientation.
• Excellent analytical, interpersonal, facilitation, and leadership skills, coupled with effective oral and written communication abilities.
• Competence in Microsoft Teams & Event hosting, Cisco video endpoints, and preferred experience with AV technologies and web streaming solutions such as Vbrick.
• Familiarity with MS Teams configurations. ZOOM, Webex is big bonus
• Understanding of AV equipment, signal flows, architecture, and live system setups for broadcasts.
• Knowledge of streaming media workflows, CDN connectivity, and media distribution for both live and on-demand content within enterprise networks and externally.
• Proven ability to systematically troubleshoot problems in complex voice and video environments.

If you have any questions, please feel free to contact [email protected] for more information.

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

• In charge of some major account, advise customer of their hardware requirement (e.g: upgrade of Ram, etc)
• Handle customer compliments/complaints, problem-solving, post-mortem, document learnings, crisis prevention, etc.
• Manage projects from end to end, including administering cost budgets.
• Lead by example in all aspects for ground staff to look up to.
• To analyze existing processes and suggest/recommend improvement plans to increase productivity/efficiency/cost-effectiveness.

Job requirement:

• Diploma / Degree
• Min 2 years’ working experience in IT / Tech Industry
• Familiar with Microsoft products, operating Windows
• Familiar with basic networking fundamentals
• Good communication and customer service skills
• Team Player, positive attitude, and keen interest in customer service.
• 5 days work (8.30am to 6pm) at Depot Close
• Salary $2700 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.