Total 1 quality control manager job vacancies in Customer Service category in d25 kranji woodgrove woodlands

Oversee the planning, development, administration, implementation, monitoring and evaluation of counselling and psychological services and standards at Melrose Care (“Centre”), Children’s Aid Society (“CAS”). This includes reviewing the Centre’s SOPs pertaining to the delivery of services and recommending revisions to ensure compliance to the latest regulations and administrative procedures.

1. Responsibilities as Centre Manager, Melrose Care

• Oversee the identification, planning, development, administration, implementation, monitoring and evaluation of existing and new programmes and activities that meet the needs of the community.
• Network and liaise with relevant organizations, including schools, family service centres grassroots organisations and other agencies in promoting the Centre’s services and monitor service delivery.
• Work with the Executive Director to plan and prepare the annual financial budget for the Centre and track budget utilization.
• Prepare reports and write minutes for CAS Melrose Care Sub-Committee and when required, for CAS Executive Committee as well as for essential meetings with MSF, NCSS and related parties.
• Provide direction, supervision and guidance to the multidisciplinary clinical team and ensure compliance to regulations and administrative procedures. This includes holding internal team supervision and multidisciplinary team consultation (with appointed external experts) regularly as well as ensuring that KPIs are met.

Job Functions as Member of CAS Management Team

• Undertake the responsibility ensuring that operations of Melrose Care is in-line with the direction of the organisation.
• Build, maintain and enhance CAS culture among the team members in the Centre through the implementation of CAS’s HR, Finance and other policies.
• Work collaboratively with other heads of CAS services and departments to advance the vision of the charity.
• Lead or participate in organisation-wide project or programme as assigned by the Executive Director.
• Work collaboratively with the sub-committee in matters pertaining to financial prudence and overall governance of the service in fulfilling its mandate as a community service and as funded service by Community Chest.