Total 1,961 quality manager job vacancies in Customer Service category in Singapore

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Location: Outram Park

Duration: 3 months (extendable)

Salary: $18.50 Per Hour

Working Hours: Monday - Thursday: 8:30am - 6:00pm, Friday: 8:30am – 5:30pm

Key Responsibilities:

• Support the team in adhering to project timelines, including promptly addressing stakeholder inquiries.
• Organize meetings as needed, including sending invitations, preparing agendas, and compiling necessary materials.
• Help the team stay on track with project deadlines for reviewing frameworks, ensuring timely and successful completion.

Requirements:

• Singaporeans only.
• Minimum degree holder in any discipline.
• Prior working experience in healthcare/education will be advantageous.
• Proficient in MS Office applications.
• Detail-oriented and able to multi-task various projects.

Interested candidates may apply via email to [email protected] (indicating Job ID J47349 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Law XinXuan Stesha - Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781

Context of the role:

Reporting to the Support Director, the Support Manager is responsible for executing day-to-day onboarding and

support of clients.

Key Responsibilities:

Define Company Procedures

- Own the support and incident management procedures in line with industry standards (ITIL etc)

Onboard Customers

- Complete the onboarding journey including, education, training, technical set-up, invoicing setup, etc

- Provide white glove support during key phases after Go Live to ensure a high customer experience.

- Working with the sales team, continually adapt and improve the onboarding process to maximise

customer satisfaction.

Operate the Support Desk

- Implement and oversee a 24*7 global support desk and team to resolve client issues.

- Support application troubleshooting and liaise with 3rd party solution development and hosting

providers to resolve issues.

- Collect client input on access and usage of platform features and issues to pre-empt issues and steer

development team.

- Work with your team to allocate shifts to meet SLAs

- Work with product teams to review upcoming changes and assess customer impact.

Own SLAs Customer Satisfaction

- Measure and track support SLAs and customer satisfaction

- Be empowered to drive change throughout the organisation to achieve defined goals.

Job requirements

- Minimum of 3 years in technology/software service management managing a team

- Strong technical skills (Java, Sprint, React, Azure, SQL Server)

- Individual with strong problem-solving skills and excellent customer service

- Proven ownership of processes and team management to meet SLAs

- Hands-on experience in technical support and incident management with any certifications a plus (eg

ITIL)

- An individual that has strong written and verbal communications

- A strong work ethic and ability to navigate and thrive in fast-changing environment.

- Preferably knowledge of healthcare operations

- Preferably someone that has 2 years of experience within a start-up environment.

- Preferably an individual that has some programming experience

Customer Service Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

Description

We operate a group of Japanese restaurants and looking for Full-Time Service Managers to be on board.

Job Scope

-Manage restaurant operation

-Guide junior staff during the operation

-Provide exellect service to customers

-Communicate with kitchen team and the management team to provide maximum output

-Manage sales and figures.

Working Hours: 5.5 days/week

Requirements

-Need to have relevent knowledge of Japanese cuisine

-Min 2 years experience at relevant Japanese restaurants

-Must be able to communicate in casual Japanese language in order to communicate with our suppliers in Japan.

An extension of Fun Learners' School - Fun Learners’ School is an education institution that redefines education. It trains learners with focus on learning skills and brings fun to learning. Such an organisation requires staff of a different mindset. Whether it is in teaching, curriculum, facilitating, operations or marketing, there is a common purpose binding these departments together. That is to be the best in whatever we do. This is so as to underpin the success of the organisation with achievements of every staff and learner.

From Humble Beginnings: The Fun Learners' School Story

Responsibilities:

• Answer parents' enquiries
• Market and promote courses
• Assist teachers
• Receive payments & fees
• Admin duties
• Counter duties
• Can read and write English & Chinese to process learning materials
• Must be able to take initiative & work independently
• Must be willing to work in a fast-paced environment

Work Days & Hours:

• For Full-time ONLY
• 5-day week: Wed to Sun / 6-day week: Tues to Sun
• Weekdays: 12pm - 9pm
• Weekend: 8.30am - 7pm (Sat & Sun)

Compensation & Benefits:

• $2500- $3000 basic + CPF depending on experience.
• $2500 – 5 Day week; $3000 – 6 Day week
• Enrolment commission
• Annual increment & Bonus depending on performance
• 7-day Annual Leave
• 14 -day Festive Leave (Chinese New Year & Christmas)

Requirements:

• Candidate must possess at least a O'level cert or Diploma
• Required skill(s): Microsoft Office
• Preferred skill(s): Communication Skills
• Applicants should be Singaporean citizens or PR only
• 1 Full-time position available

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our Client is a TV, Firming Service MNC. Due to their current expansion plan, they are looking for an Logistics Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibility

• Manage all activities and communications related to project shipments, ensuring accuracy and timely documentation.
• Follow standard procedures and complete necessary legal and administrative formalities for third-party hires.
• Inform internal teams of shipment timelines for effective planning and deadline adherence.
• Assist the Sales Team with freight estimates for quotations.
• Analyze and determine logistics budgets to meet project needs.
• Work with the Finance Department to secure budget approvals and complete documentation.
• Ensure high accuracy in logistics documentation.
• Optimize service quality and pricing for logistics activities.
• Ensure timely equipment receipt by coordinating with freight forwarders and addressing any issues.
• Build strong relationships with other departments.
• Assist with sourcing, negotiation, cost management, quality, and delivery terms. Manage procurement and rental of external resources.
• Maintain positive relationships with suppliers for optimal pricing and support.
• Develop and enhance SOPs for logistics and procurement.
• Support the implementation of goals and policies to enhance operations.

Requirement

• Min Diploma in Logistics or Supply Chain
• Min 5 years of working experience in managing logistics operations.
• Experience in Purchasing / Inventory/ Material/Logistic and Warehouse Management or equivalent.
• Supervisory experience will be added advantage
• Manage strategic plannings on movement of goods and equipment
• Knowledge in Permit declaration and custom clearance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Application Infrastructure Specialist

• Location: Central
• Working Hours: Office hours (Hybrid)
• Remuneration Package: Up to $8,500 + AWS

We are seeking an Application Infrastructure Specialist with a knack for analyzing complex ICT challenges and proposing effective solutions, coupled with strong communication skills to seamlessly coordinate across teams. This role requires adept problem-solving abilities, adaptability to evolving technologies, and a meticulous attention to detail in managing project milestones and ensuring high-quality standards.

Responsibilities:

• Technical Project Oversight: Responsible for overseeing all technical aspects of ICT infrastructure projects from initiation through to implementation. Study business and application requirements, review existing organizational ICT infrastructure, and design and implement ICT architecture to meet current and future needs.
• Vendor and Contract Coordination: Manage designated vendors and ICT contracts to ensure contractual obligations are met, supporting successful project delivery. This includes overseeing vendor performance, adherence to timelines, budgets, and quality standards.
• Infrastructure Evaluation and Enhancement: Evaluate the effectiveness of current ICT infrastructure plans, programs, and initiatives. Identify areas for improvement and propose enhancements to meet evolving infrastructure requirements and technological advancements.
• Coordination and Reporting: Accountable for coordinating technical activities, providing status reports, and ensuring infrastructure and resources are delivered on time, within budget, and according to high-quality standards. Adjust project plans and resources as necessary to meet project team expectations.
• Milestone Tracking and Adjustment: Track key project milestones and proactively adjust technical plans and resources to ensure alignment with project goals and timelines. Maintain communication with stakeholders across the enterprise to manage scope, risks, and resources effectively.

Requirements:

• Degree or diploma in Computer Science or equivalent with a minimum of 5 years of relevant experience in ICT infrastructure operations.
• Proficient in Microsoft Windows and SQL Server clustering technologies. Experience with VMware virtualization suite, including vSAN, and capability to install, design, and support VMware infrastructure. Hands-on experience with enterprise backup solutions, responsible for strategy, performance tuning, and ensuring system RPO and RTO are met.
• Good to have proficiency in AWS and Azure cloud services, including IaaS, SaaS, and PaaS. Experience in deploying, managing, and optimizing cloud environments.
• Knowledge of system vulnerability management and CIS (Center for Internet Security) compliance standards. Ensure infrastructure meets security requirements and proactively manage vulnerabilities.
• Strong technical project oversight skills with experience managing ICT projects from initiation to completion. Ability to coordinate technical aspects effectively, ensuring alignment with project goals and technical requirements.

If you are excited about this opportunity and enjoy making things happen, apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J47310" in your email subject for faster processing.

All job applications will be processed with strict confidence, and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

The Job:

• Actively implement, drive, promote, monitor and manage safety in compliance with Company's guidelines
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction

The Requirements:

• Minimum Degree Holder with min 5 years’ experience in the Service industry, preferably of industrial/engineering goods
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Company Registration No. 199601303W

EA Licence No. 99C4599

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Key Responsibilities:

1. Manage Daily Operations: Oversee the Service Department’s daily operations to ensure high-quality, profitable, and efficient completion of work within budget constraints.
2. Monitor Costs: Track and control departmental running costs, implementing financial plans and budgets as part of ongoing management.
3. Oversee Regional Teams: Supervise service teams across Singapore, Malaysia, and Indonesia, ensuring their service work progresses smoothly and effectively.
4. Evaluate Practices: Assess current practices across the region, identify areas for improvement, and implement plans to enhance service quality, efficiency, and effectiveness.
5. Standardize Procedures: Develop, implement, and review standard operating procedures to standardize practices with suppliers and agents, and define technical staff duties.
6. Ensure Compliance: Implement and maintain health and safety standards to ensure regional compliance with laws and regulations.
7. Customer Service Index: Establish and maintain a system to record and address client-reported faults efficiently and effectively.
8. Warranty and Fault Management: Collaborate with shipyards to handle warranty claims, assess reported faults or defects, and administer warranties for clients.
9. Additional Tasks: Undertake other related tasks and activities as reasonably requested or directed.

Job Requirements:

• Certification in one of the following disciplines: Diesel Mechanics, Electrics (AC & DC), Refrigeration/Air Conditioning, or Shipyard Engineering.
• Experience with Sanlorenzo, Bluegame, Swan, Fairline, or Axopar is advantageous.
• Broad understanding of modern pleasure vessel systems, including mechanical, electrical, water systems, air conditioning, refrigeration, and hydraulics.
• Proficiency in English, including the ability to read service manuals and wiring diagrams, and to work with technical documentation and emailed instructions from various parties.
• Skilled in MS Office applications with strong computer and internet proficiency.
• Minimum of five years in customer service, preferably in the marine industry.
• At least three years in a managerial role with exceptional organizational and supervisory skills.
• Proven leadership skills to guide team members on technical issues and deliver accurate testing/analytical data and technical assessments.
• Culturally sensitive, maintaining good relationships with clients, staff, and contractors while respecting local customs and standards.
• Strong interpersonal and communication skills, with a passion for customer-focused service and a drive for excellence.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Administration of the Community Service Graduation Requirement
  • Manage the Community Service common mailbox, ensuring prompt responses to emails.
  • Attend to student queries (via emails and walk-ins) regarding the Community Service graduation requirement.
  • Assist students in finding suitable Community Service opportunities.
  • Follow-up with students and external partners for updates on Community Service hours and performance appraisals.
  • Update and maintain student records in a timely manner.
  • Monitor and follow-up with final-year students who have pending Community Service requirements, ensuring records are processed in time for graduation.
  • Liaise with local and overseas Non-Profits/Community Organisations, Social Service Agencies or Social Enterprises to source for suitable volunteering opportunities for the students.
  • Maintain and regularly update a database of all available volunteering opportunities.
• Project Management and Reporting Support
  • Provide administrative support for project management of local and overseas projects, including safety assessments, risk management and financial procedures.
  • Coordinate the disbursement and tracking of donor funds, ensuring compliance with funding guidelines and preparing funding reports.
  • Ensure the timely submissions of pre-departure documents for overseas projects.
• Outreach and Marketing
  • Assist in designing, crafting and dissemination of volunteer recruitment EDMs to students.
  • Set-up a story bank containing quotes, reflections, stories and information on past and present Community Service Projects.
  • Enhance the visibility and publicity of community service initiatives by collaborating with internal and external stakeholders to showcase the achievements and projects of students.
  • Assist in designing and producing marketing collaterals.
  • Provide support in planning and executing events such as symposiums, award ceremonies and community service fairs.
• Other Administrative Duties
  • Conduct surveys to identify students' interests and passions in specific social causes.
  • Coordinate platforms or avenues for students to pitch their ideas for Community Service Projects.
  • Any other roles and responsibilities as assigned by the Reporting Officer.

• Minimum Diploma with 3 years of relevant work experience in the social service/non-profit sector.
• Good understanding of the social service landscape/non-profit sector and having prior experience in stakeholder management.
• Excellent written and verbal communication skills.
• Meticulous with strong organisational, analytical, problem-solving and time management skills.
• A keen sense of ownership and accountability and acts with a sense of urgency to meet tight deadlines.
• Adaptable, detail-oriented, resourceful, able to work independently and cross-functionally within the organisation.
• Good team player and able to interact effectively with internal and external stakeholders.
• Familiarity with basic design software e.g. Canva/ Adobe Photoshop would be an added advantage.
• Proficient in MS Office applications.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please apply/email your updated CV to [email protected] or WA 91792208 for more information.

We regret to inform that only shortlisted applications will be contacted.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

The Job:

• Actively implement, drive, promote, monitor and manage safety in compliance with Company's guidelines
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction

The Requirements:

• Minimum Degree Holder with min 5 years’ experience in the Service industry, preferably of industrial/engineering goods
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Company Registration No. 199601303W

EA Licence No. 99C4599

• Ensure the Customer Service & Planning team is equipped with correct knowledge, tooling and staff strength to manage accounts
• Support in case of planning conflicts or service disruptions; provide clarity on logistics processes and guidelines
• Lead relevant daily team meetings
• Maintain relevant performance indicators, relentlessly pushing for process improvement and cost savings for customers
• Liaise with Terminal Manager and Commercial Manager to resolve logistics issues
• Ensure highest standards in Service Recovery focusing on preventing recurrence of service incidents
• Lead quality operational review/preview meetings, leading to thorough understanding of customers business needs and improvement areas
• Empower account managers to build powerful personal partnerships with customers and third parties
• Actively track improvement actions and effectiveness of preventive measures
• Liaise with Terminal Manager and Commercial Manager to ensure timely incident investigation and follow-up
• Lead NPS surveys, complaints and compliments from customers and third parties
• Ensure effective delivery of service to all levels of internal and external customers
• Review and support account managers with handling customer complaints and escalations
• Maintain and develop a positive, productive service environment which drives a customer-focused culture
• Develop and implement relationship management plans to identify and build relationships with customer stakeholders, to enable effective 2-way flow of information and resolution of issues
• Provide and communicate vision, strategy, clear goals and action plans, in line with prevailing VTS statement of purpose
• Motivate teams to commit to the strategy, vision and mission
• Proactively handle employee relations concerns in the CS department
• Ensure appropriate daily team staffing and back-up system
• Manages, motivates and develops staff in the Customer Service teams

Requirements:

• At least 5 years industry B2B leadership experience preferably in Oil & Gas | Petrochemical | Tank Storage related industry
• Experience in relevant industrial customer service, commercial or terminal operations is a bonus
• Experience in leadership positions is a strong bonus
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description & Requirements

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Location: Singapore (Hybrid)

As a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!

Recorded Future’s Intelligence Services mission is to partner with our clients to deliver successful security outcomes and business value from our solutions and services. Your days will be spent working closely with our clients to ensure that they are effectively using our intelligence cloud and services to positively impact a range of security functions including security operations, incident response, threat research, vulnerability management, risk, and geopolitical / physical threat teams.

What You’ll Do:

● Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more

● Drive product adoption across a diverse portfolio of the company’s clients across APJ

● Execute our client engagement strategy by delivering comprehensive Success Plans

● Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services

● Identify, assess, and escalate account risk factors and orchestrate remediation efforts

● Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses

● Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value

● Regularly capture and internally share your customers’ experience with Recorded Future

● Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

What You’ll Bring to the Team:

Knowledge:

● Demonstrated experience in Customer Success and enablement principles

● Strong understanding of Cyber/Information Security fundamentals

● Familiarity with Project Management processes, strategies, and methods

Competencies:

● Passion and drive for making customers happy and successful

● Positive, collaborative, and energetic attitude with a strong desire to make an impact

● Polished and professional approach for delivering customer engagements

● Proven history of successfully managing multiple, often competing priorities simultaneously

● Experience designing and executing communications and/or customer success programs

● Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO

● Demonstrated passion for cyber security and intelligence

Requirements:

● Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience

● A native Korean speaker and fluent in English is essential as this role requires interactions with Korean clients

Job Description Summary

Customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Service Availability Manager is required to oversee the IT operations and Delivery

Job Description

A Service Availability Manager is customer-centric role, accountable for delivering service to the customer, within contractual framework. Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions. Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment. Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical Skills:

• 3-5 years of relevant experience
• Service and Project Management
• Proven experience in a customer-facing role with a strong commitment to delivering high-quality service within a contractual framework.
• Deep understanding of IT infrastructure, including equipment, systems, software products, and networked devices.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Key Objectives:

1. Oversee development of Residential Care Team to implement residential care services effectively for children and youth to thrive in a safe and nurturing residential care environment.
2. Supervise and support residential care team to nurture and promote all aspects of child well-being, including their development of life skills and positive values i.e. Circle Time, Home In Home bonding.
3. Lead assigned staff in developing and delivering trauma informed care in day-to-day operations, using TI-PBIS strategies and tools

Residential Care Operations

• Supervise assigned residential care staff in providing trauma informed care for children and youth aged 2 to 18 who have been abused and/or severely neglected.
• Lead in the review, planning and implementation of daily programmes and activities to nurture the physical, emotional, cognitive, social and moral growth of our residents.
• Coach residential care staff in developing and implementing/following through on individualised care plans to achieve well-being targets of residents.

Resident Management

• Ensure close communication among stakeholders including residents, families, schools, volunteers and other professionals to promote the safety and well-being of residents.
• Provide training and guide residential care staff team in providing specialised care for residents who may have special needs, self-harming behaviours, suicide ideation, inappropriate sexualised behaviours and/or any other challenging behaviours.

Programme Development

• Lead planning, coordination and reviewing of structured programmes for life skills learning
• Guide Anchors and assigned staff in planning and execution of meaningful activities for skills and values learning on a regular basis.

Staff Development

• Review staff orientation, onboarding and training support for new joiners in residential care team
• Oversee the residential care team in areas of staff well-being, job performance and professional development growth.
• Review and implement a structured competency framework to monitor and evaluate individual competencies of residential care staff and to guide resource management for staff’s professional developmental planning in line with organizational needs
• Review and implement a tiered training roadmap for residential care staff team to support their job roles/ functions
• Conduct regular training/discussions to facilitate learning and development via group platforms such as group supervision, home-in-home/level staff meetings.

Administrative Duties

• SOPs: Oversee implementation, review and improvements of resident management related SOPs according to prevailing Standards of Care, as specified by HOH
• Staff Claims: Check and approve leave applications and expense claims in a timely manner.
• Emergency Preparedness: Oversee the training and support residential care staff for emergency and crises response, as well as incident management.
• Home Management System: Oversee the overall utilisation of the system to support the operational needs of the Home.

Any additional responsibilities as assigned by the Deputy/Head of Home.

Requirements:

• Degree in relevant field from a recognised institution
• Minimum 5 years of relevant experience, including supervisory and staff development roles
• Able to work flexible hours
• Knowledge and experience in working with children and young persons with trauma history and /or offending behaviour preferred.
• Proficient in English and a second language.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manage the end-to-end administration, planning and implementation of events (i.e. talks, lectures, seminars, etc.) in accordance with the objectives and requirements of the College.
• Coordinate between cross-functional teams to ensure the seamless execution of events.
• Support Team Leads with organising the event, including:-
  • Working closely with the Team Leads to understand requirements of each event.
  • Ensure planning adheres to budgetary limits and time constraints.
  • Manage all logistic requirements, including booking of venue(s), registration, liaise and coordinate with vendors and personnel (e.g. student assistants), and other necessities.
  • Oversee all event operations and logistics (i.e. registrations, marketing materials, venue preparation, F&B, etc.) as part of event preparation and on event day.
  • Conduct post-event analysis to determine success and areas for improvement.
• Perform any other administrative and operational tasks as assigned by the College of Integrative Studies.

• Minimum Diploma.
• At least 2 years of work experience, preferably in event coordination, planning, and execution.
• Good interpersonal and communication skills with the ability to interact effectively with faculty, staff, and students.
• Excellent organisational skills, with a meticulous nature and keen attention to detail.
• Effective written and verbal communication skills.
• Demonstrates strong organisation and time management skills with the ability to multi-task and work independently.
• Proficient in MS Office applications (Word and PowerPoint).
• Strong work ethic.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.