Total 4 regional recruitment lead job vacancies in Customer Service category in D11 Novena, Thomson, Watten Estate

Seeking Singaporean to join as IT Service Admin for 1 year project

Work location : City Hall

Mon to Fri 8.30am to 6pm

If you possess work experience in raising requests and tracking assets in government work environment, you are the one we seeking for.

Primary Purpose:
Support Service Request and Asset Management for Client

Responsibilities:

• SR/Asset Admin
• Overall ownership of asset management and asset lifecycle management
• Managed physical asset and ensure accuracy of master asset database
• Manage issue of assets e.g. ipad, vpn tokens, secure thumbdrive to users
• Manage asset shipment to and from overseas users
• Manage asset in storeroom and perform weekly stock-take of assets in storeroom
• Liaise with relevant parties for disposal of asset
• Raise incidents, service request and change request for related IT service and Mobile devices, and its reporting
• Undertake change coordinator role to route Incidents/SR/CR to relevant parties
• Follow-up of incidents/SR/CR raised till closure
• Renew and update maintenance and service contracts info
• Identify and apply measures to ensure appropriate actions are taken during onboarding and offboarding process of users
• Perform review of user accounts reports and submission
• Consolidate data for security report submission
• Provide ad-hoc report when required
• Manage VoIP admin matters like assigning extension numbers
• Respond promptly to requests raised by requestors
• Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors

Requirements:

- Must have good Excel and also IT skills.

- Candidates with min 1-2 years experience in raising requests and tracking assets is at advantage. Experience in government environment would be good

- Proficient in communication skills as you need to communicate daily with users via Email & face to face.

- Willing to serve 2 months notice if join to work in this project.

Job Description:

• Attend to call centre hotline enquiries

• Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions

• Understand caller’s concerns and provide resolutions

• Generate daily call monitoring reports

• Deploy relevant personnel to site to look into the complaint, situation or incident as lodged through the call centre hotline

• Any other duties assigned.

Requirements:

• Able to work weekends and public holidays

• Good communication and interpersonal skills

• Able to work well in a team

Other info:

· Carpark operation and management services company

· Salary $1800

Allowances: attendance $250, meal $50, transport $60

· 12:30pm – 10:30pm (2 days off with every 4 days work)

· Hougang/Bartley MRT

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

Job Description:

• Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
• Ensuring that all phones are answered.
• Taking messages for clients as they required.
• Ensuring all relevant forms and records are updated when necessary.
• Aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
• Arranging couriers, transport, restaurant reservation, hotel accommodation when necessary
• Ensuring all clients receive an exceptional standard of service at all times.
• Helping out in any other area of the business centre and covering on all other receptions as and when required.
• Upselling of services / Sales Activities
• Assist with monthly bill closing

Candidates with customer service in Serviced office/hospitality sector preferred.

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay
• Performance bonus
• Retention bonus

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Singapore 039190 (Required)

Work Location: In person - Centennial Tower (Central)

Seeking for Service Desk/Account Admin Executive (Novena)

1 year contract under agency payroll

Location: 55 Newton Rd, Revenue House (Novena)

Salary (inclusive of all allowance): $2300 - $2700

Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal at the end of 1 year contract

Work Schedule: Mon - Fri Staggered Hours + Saturday (once a month)

Monday - Friday (shift to rotate weekly-based)

• 7am - 4.30pm
• 8am - 5:30pm
• 9am - 6:30pm
• 10am - 7:30pm

Saturday (shift to rotate person-based, take turn): 7am - 1:30pm

Jobscope:

• As Service Desk Executive, confident with answering phone calls and able to provide first-level support to end users.
• Familiar with the use of incident management tool, SMoD.
• Perform unlock AD user accounts, service accounts, check on password expiry and check on account status.
• Able to understand user's issues and logged as incident accordingly based on severity.
• Escalate and then follow-up incidents with support teams within SLA timeframe.
• As a Data Centre Operator, able to verify visitor's identity and check on the purpose of visit.
• Health check within data centre: ensure CRAC units are up, alert when high temperature.
• Health check on servers in data centre and notify System Administrator if there is abnormality.
• Able to manage retired/spoilt hard disk for disposal and process accordingly.
• As Account Admin Executive, create and delete AD user's accounts, service accounts.
• Reset password of above-mentioned accounts.
• Assign and unassign of RSA tokens to users.
• Create and delete AD groups, add and remove AD users from/to groups.
• Prepare and print out password letters for new onboarding users.
• Knowledgeable in Microsoft Outlook. Able to have quick observation in checking emails as email contents can be critical and may contain alerts.

Requirement:

• Singaporean (required g50 clearance)
• Able to work Staggered hours on Mon - Fri and once a month on Saturday as per duty roster
• Higher Nitec or Diploma in IT
• At least 1 year experience in IT
• Knowledgeable in Microsoft Outlook
• Keen in the jobscope listed above
• Able to commit for the full 1 year contract
• Punctuality in attendance