Total 2 regional recruitment lead job vacancies in Customer Service category in d03 queenstown tiong bahru

Job Description:

• Respond and generate quotation in response to existing customers
• Response to inquiries and provide solutions to customer needs
• Recommend customers for upgrades and maintenance contracts
• Attend surveys to determine more complex needs
• Design and proposal of basic to mid-level complexity solutions.
• Prepare necessary checks on stock availability and lead time of items before generating quotation
• Process signed quotations or purchase orders received from customers
• Work with procurement team on alternatives for required stock item that are not available

Job Requirements:

• Candidate must possess at least ITE, diploma or equivalent qualification
• 3 years of experience in security system would be an advantage. No prior sales experience is required if he/she has security technology knowledge
• Mature and meticulous individual with attention to details and a logical mindset
• Familiar with ERP / CRM system (i.e. Salesforce, NetSuite) and MS Office Applications (i.e. Excel, Word, PowerPoint)
• On the job training will be provided
• Good interpersonal and communication skills, high adaptability and positive attitude are expected
• Typically 80% indoor, 20% outdoor

We are a dynamic group of companies headquartered in Singapore with diversified business activities spanning across the Asia Pacific region. Our businesses are grouped into 3 business divisions and we have gained a reputation in the industries of polyurethane metering machines & equipment, industrial automation products and solutions, safety footwear and chemical transfer pumps.

Rim Polymers Industries Pte Ltd has more than 30 years’ experience in the polyurethane Industry is renowned for supplying high quality smart Industry 4.0 able PU machines, plants and reliable services. Our network in the Asia-Pacific region has positioned Rim Polymers as one of the leading manufacturers of Polyurethane machines and plants for automotive, refrigerator & freezer, solar water heaters, wind energy, marine flotation, insulation for LNG tank, panel, pipe insulation and other applications. We are rapidly transforming our machines to be Industrial 4.0 enabled for greater operational efficiency.

Key Responsibilities:

• Installation, commissioning, servicing and troubleshooting of PU foam dispensing machines including mould carrier, panel press and other conveyor system.
• Liaise and work closely with customers and suppliers to ensure best solutions are identified and problems are solved with minimum supervision.
• Liaise with head office for information and status of the ongoing projects.
• Sourcing for new suppliers/ contractors required for ongoing projects.
• Coordinate and ensure smooth start up, work closely with the customer and to get acceptance signature.
• Provide feedback to engineering and service dept to reduce parts replacement, shorten the installation time and meeting customer satisfaction.
• Conduct user training for end-customers.

Requirements:

• Diploma in Electrical or Mechatronic Engineering.
• Able to read and understand electrical / hydraulic / pneumatics schematics drawings.
• Knowledge and experience in PLC programming an added advantage.
• Good time management and communication skills.
• Customer relationship management skills.
• Strong analytical and troubleshooting skills.
• Frequent overseas travel is required.
• Able to communicate in Mandarin to support customers in China and to work with associates based in China.