Total 1,909 research associate job vacancies in Customer Service category in Singapore

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

a) 8.30am to 6.00pm (Monday to Friday) and

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Working location: Near to Buangkok mrt
Working hours: 5 days - Shift Work
Salary: $2600 - $2900

Youth Work Associate will be working with the youths staying in an institutional facility, which focus on community rehabilitation.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions.
• Ensure safety and security of premises, include perform body & property check, carry out security patrols, dormitory checks, and conduct urine test (when necessary)
• Manage and provide care for the daily living needs of the residents in the Hostel.
• Plan and conduct engagement activities in educational and recreational programmes for the residents
• Able to develop positive relationship with the residents.
• Facilitate proactive and restorative circles (attain competence)
• Involve in admission process.
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• Diploma with 2 years working experiences.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• To provide close supervision and ensure residents’ well-being are taken care of by being available and accountable for their whereabouts.
• To arrange with social worker on new admission, and to brief residents of the rules and regulations in the home.
• To develop positive rapport with the children and youths and be role model for the residents.
• To lead and conduct regular programmes and activities for the residents.
• To provide inputs during the development and review of care plans for residents under your care.
• To engage and encourage residents to participate in relevant programmes according to their individualised care plan.
• To manage and monitor (including of timely documentation) residents’ medical/behavioural conditions in a timely and professional manner.
• Ensure the living environment of the children and youths is clean and safe.
• To liaise with relevant stakeholders on residents’ educational matters.
• To lead and conduct team discussions and planning.
• To ensure proper documentation and handover of information for the smooth running of the Home.
• To utilise Home Management System for muster accountability and updating of movement.
• To support the implementation of the model of care in accordance with the needs and profile of the residents.
• Any other duties assigned.

Requirements

• Diploma in any discipline
• 2-3 years’ experience in social service setting
• Able to plan and coordinate daily routine, bonding and life skills programmes.
• Able to interact positively with children and youths.
• Able to enforce discipline standards in a fair and respectful manner.
• Good team player with a high level of initiative and independence.
• Good interpersonal communication skills.
• Able to do rotating shifts, would require to work night shifts

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Job Description:

• Assist in scheduling of future appointments
• Maintain patient medical information with precision, ensuring streamlined operations for our medical professionals.
• Assist doctors seamlessly with room procedures and other medical tasks, contributing to a harmonious healthcare team.
• Address clinic complaints with care and escalate when necessary, showcasing your commitment to patient satisfaction.

Requirements

• Min GCE ‘N,O,A’ Levels or Diploma
• Keen interest in the healthcare/ medical industry
• Basic knowledge of Microsoft Office

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description:

• Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards.
• Understand the requirements of the caller and provide accurate information about FPH and going the extra mile in assisting all enquires.
• Re-direct or transfer calls to the appropriate departments.
• Respond to caller’s needs and deal with difficult situation in a professional and service-oriented manner.
• Assist with the requests or resolve problems for FPH customers.
• To manage RSVPs and the enquires for FPH Public Forum/Talks from different channels (calls/e-mails).
• Support Code Blue Activation during medical emergencies.

Job Requirements:

• Able to perform overnight shifts (3 shifts).
• GCE ‘O’ Level and above.
• 1 to 2 years of call centre experience, preferably in a healthcare setting environment.
• Excellent command of English and a second language.
• Excellent communication and customer service skills, with good telephone etiquettes.
• Meticulous with attention to details.
• Mature, analytical and able to work under pressure.
• Familiar with basic medical terminology.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working location: Near to Buangkok mrt
Working hours: 5 days(including one weekend), Shift work(2 shifts, 8 hours/shift); 8:30am – 4:30pm // 2:30pm – 10:30pm
Salary: $2600 - $2900

Youth Work Associate will be working with the youths staying in an institutional facility, which focus on community rehabilitation.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions.
• Ensure safety and security of premises, include perform body & property check, carry out security patrols, dormitory checks, and conduct urine test (when necessary)
• Manage and provide care for the daily living needs of the residents in the Hostel.
• Plan and conduct engagement activities in educational and recreational programmes for the residents
• Able to develop positive relationship with the residents.
• Facilitate proactive and restorative circles (attain competence)
• Involve in admission process.
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• Diploma with 2 years working experiences.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description:

• Attend to patient enquiries over the counter to provide information
• Update patient registration information and process medical records in accordance with standard operating procedures and guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min GCE N/O level and above
• No experience required as on-the-job training is provided

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289
Recruit Express Pte Ltd
E.A License: 99C4599

Job Description:

• Registering patients
• Assist in scheduling/ rescheduling of appointments
• Attending to walk-in patients
• Handle payment collections

Requirements:

• Min GCE 'O' Level & above
• Customer service oriented and strong communication skills
• Vacancies available for office hours & shift duties (extra allowances provided for shift duties).

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: HUIL) for a confidential discussion.

Job Code: HUEY

EA Reg No: R24122358 (YEO HUEY CHEEN)

EA License: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first level of supports from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow Standard operating procedures closely.
• Work as a team and ensure that the contact centre service level is met

Requirements:

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

Working Hours:

a) 9.00am to 6.00pm (Monday to Friday) and

b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).

How To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Join the dynamic Client Service Specialist team at J.P Morgan’s APAC Private Banking business with a focus on Taiwan and Hong Kong markets and deliver exceptional experiences to our clients, Bankers and Investors.

Job Summary:

As a Client Service Specialist for J.P Morgan’s APAC Private Banking business, you will be the primary contact for all service related needs of a Private Bank Client. Client Service Specialist is responsible to provide support to Bankers and Investors by working with various product partners and operations to deliver a seamless and integrated experience to clients across all Private Bank products.

Job Responsibilities:

1. Act as primary contact with external clients and Integrated team for day to day account administration and servicing

2. Provide proactive personalized service on transaction processing such as deposits, loans, asset transfers, execution of cash products, cash flow management, corporate action, servicing inquiries and investigation handling etc.

3. Assist Clients in all account maintenance related requests such as change of address, updated KYC changes and ensures all necessary documentation is processed in accordance with Bank’s standards.

4. Assist Bankers in execution of credit facility, facilitates ad-hoc client requests, trouble shooting and help drives any remediation or campaign that is required from Bank.

Required qualifications, capabilities and skills:

1. Bachelor’s degree in any discipline.

2. Minimum 5 years of Client Service and/or Relationship Manager support experience from Private Banks.

3. Strong knowledge of the Private Bank business, well-versed across all asset classes and investment products, and relevant operational processes on cash/securities settlement, corporate action and banking products.

4. Fluent written and spoken Business Mandarin and/or Cantonese is essential to support Chinese speaking clients from Taiwan and Hong Kong.

5. Absolute discretion when dealing with confidential matters and Private Control standards, in particular to money transfers, securities transfers, credit and other transactional services.

6. Dynamic and independent team player who possesses strong interpersonal and communication skills in delivering exceptional client services, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to meet strict timelines and operate with strong sense of ownership and urgency in a demanding and unpredictable environment.

7. Detail-oriented and highly organized with strong proficiency in digital tools such as Excel, Word & PowerPoint and Adobe Acrobat.

8. Ability to think strategically, problem solve offer creative solutions and operate autonomously in a fast-paced environment.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=b6e069a262d267617bbd48b5732f97a5

Location: One-north

Working Hours:

Mon-Thurs: 8am-5.30pm, Fri: 8am-5pm

Salary: $10-12/hr

Job Description:

• Deliver excellent customer service to callers by understanding caller's needs

• Provide timely, accurate and appropriate information and assistance to address caller's enquiries

• Book or reschedule appointments based on caller's and online/email request

• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

• Complete daily pending appointment enquiries and follow up outstanding request where applicable

• Prepare and send appointment invite letter and appointment reminders

• Perform any other duties as assigned by the Reporting Officer

Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Location :

Diagnostic Imaging - Thomson Hospital

Job Duration :

- 3 months

- Extendable job duration subject to department needs

Working Hours :

- 42 hours per week

- Mon to Fri, 830am to 5pm (lunch 1h)

- Saturday half-day, 830am - 1230 pm (no lunch break)

Salary :

$12/h

Job Description :

- Mainly porter duty, porter patient within the hospital to various department (required to push wheelchair/bed)

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Role: Patient Service Associate

Location: Novena

Contract Period: Oct 2024 to End Feb 2025

Work Schedule: Mon to Sun, including Public Holidays ; 11am to 8pm

Salary: $12/hr

Job Description:

- Assist with registration of inpatient visitors via kiosk, counters etc.
- Assist with scan-in/out duties at the gantries.
- Assist with retrieval of RTLS tags from exit gantries, replenishment of tags to counters, kiosks, charging room, office etc.
- Assist with way-finding duties, taking in general queries/feedback and ensure needful information is escalated according to department’s reporting structure.
- Ensure adequate communication is performed within the team to ensure all ground duties are completed promptly.
- Any other duties/events/activities assigned by Duty Manager.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Location: Islandwide

Timing: Office Hours, 5.5/5.25 workweek, shift duties (depending on vacancy)

Annual Package: AWS, Performance Bonus, and Variable Bonus

Job Description:

• Provide great customer service and perform registration
• In charge of booking appointments, and answering of inquiries/calls.
• Perform general administrative duties
• Carry out cashiering tasks
• Prepare consultation documents and provide chaperone assistance.
• Other ad hoc duties as assigned.

Job Requirement:

• Min. GCE N/O level / Nitec / Diploma / any equivalent.
• Passion for customer service.
• Able to work in a fast pace environment.

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

*We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating JobStudio and our employees. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Avena Esther

EA Personnel Reg No: R24120999

Job Description:

• Attend to patient enquiries over the counter to provide information
• Update patient registration information and process medical records in accordance with standard operating procedures and guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min GCE N/O level and above
• No experience required as on-the-job training is provided

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289
Recruit Express Pte Ltd
E.A License: 99C4599

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Responsibilities:

• Provide timely, accurate and appropriate information and assistance to address caller's enquiries.
• Book or reschedule appointments based on caller's request.
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation.
• Coordinate and liaise with other departments to ensure requests are followed up and resolved.

Job Requirements:

• Minimum Diploma in any discipline.
• Minimum 1 to 2 years’ of experience in healthcare industry, contact centre environment and/or service related industry.
• Able to adapt to fast pace working environment.
• Able to multi-task and work under a stressful environment.
• Willing to work on rotating shifts, including PHs and weekend.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities:

Provide Client Training and Support

• Provide personal care assistance to clients in enhancing their daily and community living skills.
• Support Allied Health Professionals (AHP) in providing assistance to clients in managing their rehabilitative needs.
• Perform activities according to care/training plans.
• Provide inputs for development and review of care plans
• Maintain up-to-date documentation of clients' conditions and progress

Maintain order, safety and cleanliness of the care environment

• Respond to unusual or challenging behaviours of clients
• Recommend measures to mitigate risk to clients with support of (AHP)
• Follow advisories with regards to basic health, hygiene, and safety to provide a safe and healthy physical environment.
• Ensure Training Materials is maintained in a clean and working condition.
• Adopt proper documentation of incident reports
• Apply technology effectively for work and teaching

Conduct programmes and communicate effectively with caregivers

• Conduct social, recreational and educational activities to promote independence, health, wellness, and quality of life
• Communicate with caregivers and work collaboratively on training plans
• Identify areas of improvements in programmes, activities and trainings

Period:

• 3 to 6 months contract

Location:

• Able to travel around Singapore

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• up to $2500

Job Requirements:

• Minimum N Levels/ITE
• Added advantage for those with experience in education/training of persons with intellectual disability / or multi-disciplinary team environment.
• Self-motivated and fully able to participate in on-site and off-site activities
• Basic First Aid

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

( A ) JOB SUMMARY

The Customer Services Associate is responsible to present a welcoming experience to patients and customers In the lobby and at the entrances into Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal external customers at all times, including duties assigned by Senior Guest Services Officers, Guest Service Officers, Assistant Manager and Senior Manager, Guest Services.

( B ) PRIMARY DUTIES & RESPONSIBILITIES

• Greeting and Assistance: Welcome patients, visitors, and doctors at various entrances and counters. Enquire about their purpose of visit and offer directions or assistance.
• Crowd Control and Directional Assistance: Provide crowd control during discharge times and directional assistance to patients and visitors.
• Luggage Assistance: Help patients with their luggage and belongings during admission and discharge.
• Queue Management: Assist with obtaining queue numbers and advising on necessary documents for admission.
• Patient Transfer: Transfer patients within the hospital, including from admission to ward, operating theatre, and during discharge.
• Hospital Items Management: Receive hospital items like gift packs, perform stock-take, deliver items to patients, and keep records of hospital inventory.
• Wheelchair Availability: Ensure wheelchairs are available for emergency use and operate wheelchair lifts when required.
• Patient Triage: Triage patients seeking admission at the Patient Service Centre and fast-track admission if necessary.
• Support and Coverage: Provide support and cross-coverage for colleagues from Concierge and Bellhop during their breaks or absences.
• Administrative Assistance: Assist PSC staff with preparing blank case-notes, photocopying package details for financial counseling, and clearing reception areas of deliveries.
• Location Assistance: Help patients locate tenant clinics, including those in Novena and other peripheral clinics.
• Temperature Screening: Perform temperature screening duties on weekends, public holidays, or as assigned.
• Other Duties: Cover duties of other team members during their absence and perform any other assigned tasks.

(C) REQUIREMENTS

• GCE “N” Level or GCE "O" Level
• At least 1 years’ experience in healthcare or hospitality industries
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Good Team Player
• Able to work on weekend and public holidays

Responsibilities:

• To assist Clinic Manager in her responsibility towards the over-all performance of the clinic with support from the Operation Department.
• Perform front desks duties - attending to patients' registration, crowd control, answering of phone-calls for appointments, questions and answer and assist doctor's needs.
• Dispensary
• Treatment - rendering assistance during nebulizer use, perform First-aid and triage patients.
• Provide excellent customer service.
• Oversee and establishes inventory standards for medications, supplies and equipment. Stock taking and ordering of stocks.
• Helps to plan and monitor overall running of the clinic when needed.
• Maintenance of clinic's cleanliness and appearance.

Requirements:

• Should have a minimum GCE N, O levels or ITE certificate
• Relevant experience in Healthcare/Medical Industry will be an advantage
• PC / computer literacy and ability to work in a fast-paced environment
• Good interpersonal skills
• Service oriented and a good team player
• Hardworking and willing to learn

Job Scope

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: Junior - $2,500, Senior - $3,000
• Yearly performance bonus

Working hours (Shift and rostered)

• Night Shift: 8.30PM to 8.00AM.
• Shift shall be rostered. - With 1 hour of mealtime
• 4-day work week, may include weekends

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.