Total 8 researcher job vacancies in Customer Service category in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including San Jose, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers. The main job directions include:

1. Explore large-scale&multi-modal LLMs and optimize systems to the level of other advanced models, e.g., Gemini;

2. multi-modal pretraining, instruction tuning, preference alignment, and model compression;

3. Implementation of relevant applications, including video understanding, reasoning and code generation, etc.;

4. In-depth research and collaboration with researchers from top-tier universities worldwide;

Qualifications

1. PHD or Master with top AI conference papers in ML/CV/NLP are required;

2. Excellent coding ability, data structures, and fundamental algorithm skills, proficient in C/C++ or Python, winners of competitions such as ACM/ICPC, NOI/IOI, Top Coder, Kaggle, etc. are preferred

3. In-depth research experience in Machine Learning, with a particular emphasis on Large Language Models (LLMs) and Generative AI

4. Excellent ability to analyze and solve problems, and be passionate about solving challenging problems

Preferred Qualifications

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including San Jose, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers. The main job directions include:

1. Explore large-scale&multi-modal LLMs and optimize systems to the level of other advanced models, e.g., Gemini;

2. multi-modal pretraining, instruction tuning, preference alignment, and model compression;

3. Implementation of relevant applications, including video understanding, reasoning and code generation, etc.;

4. In-depth research and collaboration with researchers from top-tier universities worldwide;

Qualifications

Minimum Qualification

1. PHD or Master with top AI conference papers in ML/CV/NLP are required;

2. Excellent coding ability, data structures, and fundamental algorithm skills, proficient in C/C++ or Python, winners of competitions such as ACM/ICPC, NOI/IOI, Top Coder, Kaggle, etc. are preferred

3. In-depth research experience in Machine Learning, with a particular emphasis on Large Language Models (LLMs) and Generative AI

4. Excellent ability to analyze and solve problems, and be passionate about solving challenging problems

Preferred Qualifications

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers.

The main job directions include:

- Drive core technology development for large language model code direction, continuously optimizing code comprehension, reasoning, and generation capabilities.

- Focus on improving code comprehension, reasoning, and generation capabilities in real-world production codebases, improving TikTok service code performance and privacy compliance.

- Explore Code Agent capabilities suitable for actual business production environments, and improve TikTok R&D efficiency.

Qualifications

Minimum Qualifications

1. PHD or Master with top AI conference papers in ML/CV/NLP are required;

2. Excellent coding ability, data structures, and fundamental algorithm skills, proficient in C/C++ or Python, winners of competitions such as ACM/ICPC, NOI/IOI, Top Coder, Kaggle, etc. are preferred

3. In-depth research experience in Machine Learning, with a particular emphasis on Large Language Models (LLMs) and Generative AI

4. Excellent ability to analyze and solve problems, and be passionate about solving challenging problems

Preferred Qualifications:

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including San Jose, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers. The main job directions include:

1. Explore large-scale&multi-modal LLMs and optimize systems to the level of other advanced models, e.g., Gemini;

2. multi-modal pretraining, instruction tuning, preference alignment, and model compression;

3. Implementation of relevant applications, including video understanding, reasoning and code generation, etc.;

4. In-depth research and collaboration with researchers from top-tier universities worldwide;

Qualifications

1. PHD or Master with top AI conference papers in ML/CV/NLP are required;

2. Excellent coding ability, data structures, and fundamental algorithm skills, proficient in C/C++ or Python, winners of competitions such as ACM/ICPC, NOI/IOI, Top Coder, Kaggle, etc. are preferred

3. In-depth research experience in Machine Learning, with a particular emphasis on Large Language Models (LLMs) and Generative AI

4. Excellent ability to analyze and solve problems, and be passionate about solving challenging problems

Preferred Qualifications

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers.

The main job directions include:

- Drive core technology development for large language model code direction, continuously optimizing code comprehension, reasoning, and generation capabilities.

- Focus on improving code comprehension, reasoning, and generation capabilities in real-world production codebases, improving TikTok service code performance and privacy compliance.

- Explore Code Agent capabilities suitable for actual business production environments, and improve TikTok R&D efficiency.

Qualifications

Minimum Qualifications

1. PHD or Master with top AI conference papers in ML/CV/NLP are required;

2. Excellent coding ability, data structures, and fundamental algorithm skills, proficient in C/C++ or Python, winners of competitions such as ACM/ICPC, NOI/IOI, Top Coder, Kaggle, etc. are preferred

3. In-depth research experience in Machine Learning, with a particular emphasis on Large Language Models (LLMs) and Generative AI

4. Excellent ability to analyze and solve problems, and be passionate about solving challenging problems

Preferred Qualifications:

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

What the role is

The research function advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Job Responsibilities

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens’ insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders, and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, such as:.Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
  Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.
  

Job Requirements

• We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community.
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23921

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

What the role is

The research function advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Job Responsibilities

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens’ insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders, and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, such as:.Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
  Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.
  

Job Requirements

• We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community.
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23921

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

What the role is

The research function advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Job Responsibilities

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens’ insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders, and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, such as:.Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
  Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.
  

Job Requirements

• We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community.
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23921

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766