Total 2,228 restaurant manager job vacancies in Customer Service category in Singapore

[What you will be working on]

Lead in developing initiatives, platforms and supporting structures for encouraging  user empowerment, innovation and collective impact

• Translate the underlying principles related to empowerment, driving innovation and collective impact into initiatives suitable and value-adding to the social service sector
• Shape and employ levers (e.g. funding) towards culture change
• Consider how enablers (e.g. digitalisation, technology, use of space) can be tapped on and designed to enhance client outcomes and impact
• Design and pilot initiatives to mobilise the People-Public-Private sector towards innovation, empowerment and collective impact
• Work with external partners (e.g. MOHT, NVPC) to bridge domains areas (e.g. health, community) for service delivery and solutioning in a holistic and integrated way
• Mobilise resources as necessary to build capacity and capability in the sector for sustained change and positive impact
• Work with partners to evaluate the effectiveness of the initiatives

Cultivate a data culture to promote evidence-informed solutions and strong governance 

• Developing/enhancing platforms (e.g. Programme Evaluation System, Grant Portal) to allow NCSS’ efficient collection of and SSAs’ access to data and info (for programme management and fund application purposes)
• Practising good data collection and management (i.e. timeliness, cleanliness, security, relevance) through systems (e.g. donor management system, grants portal) for accurate analyses and upholding of grant governance
• Syncing with other systems to minimise duplication and ensure holistic representation
• Building capability in data management, analysis and application internally and externally

Build sector capability regarding empowerment, innovation and collective impact

• Partner with internal and external stakeholders for strategic reviews, shaping of solutions and the pilot-implementation of it
• Collate, translate and curate good practices towards models of care
• Develop capability building materials (e.g. guides, toolkits, playbooks, case studies) and create learning platforms to propagate the materials
• Facilitate the development of communities of practice so that new ways of working and skill-sets can be propagated, retained, deepened and enhanced

Others

• Research, conceptualise, experiment and iterate on other possible new ways of working that would enhance client outcomes, promote more effective service delivery and contribute towards positive societal impact
• Manage all communications and publicity of the implemented initiatives and solutions
• Report budget, KPIs and progress of projects
• Other duties as assigned

[What we are looking for]

Personal Competencies:

• Adaptable; able to handle ambiguity
• Capacity to think strategically and innovatively
• Both independent and a team player
• Self-motivated and action-oriented
• Able to interpret, analyse and present data
• Good communicator
• Attention to detail

Skills & Knowledge:

• Project Management
• Partner Engagement
• Critical thinking and Analytical
• Data management & analysis
• Human-centred design
• Systems-thinking
• Communications & Marketing
• Good interpersonal skills
• Good facilitation skills
• Change management

Experience:

At least 3 years of experience in social service sector (Manager)

At least 5 years of experience in the social service sector (Senior Manager)

Brief description of the Restaurant

Gustavo Burrata Joy is a casual and hearty Italian restaurant nestled in the vibrant Katong area of Singapore. Since our establishment in 2021, we have been dedicated to serving authentic Italian cuisine in a warm and welcoming atmosphere. With a seating capacity of 36, we take pride in providing excellent customer service to both regular patrons and newcomers alike.

Job Descriptions

• Welcome and assist guests with a friendly demeanor
• Take and process customer orders accurately
• Manage reservations and ensure smooth seating arrangements
• Provide excellent customer service and address inquiries or concerns
• Work collaboratively with the team to create a positive dining environment
• Maintain cleanliness and organization in the dining area
• Handle cash transactions and process payments accurately
• Adhere to restaurant policies and procedures

Job Requirements

• Good verbal communication skills
• Ability to work effectively in a team
• Reliability and maturity in approaching work tasks
• Prior experience in an Italian restaurant is a plus

Benefit

• Competitive salary
• Staff meals provided
• Opportunities for growth and advancement
• Positive and inclusive work environment

Working hours

• 5.5 days per week
• 44 hours per week
• Split shifts
• Sundays to Thursdays, with the last order taken at 9 pm, facilitating an early end to work

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Decision maker during critical issues, impacting Business (example- restart server/instance, rollback of change, etc).
• Clear and Concise communication skills on operational issues, activities, and enhancements to keep Business well informed. This prevents heavy incidents flow, user complaints and dissatisfaction from customers.
• Works closely with APAC Change manager and Release manager as Gatekeepers for operational planned/emergency activities to have a control on impact to Business. Leads major critical issues resolution covering APAC business hours.
• Ensuring all new apps / services go through release management and escalation process (Move to cloud and move to run from Service Management perspective)
• Follow through of long running issues in the form of taskforce - for issues not necessarily causing huge business impact ( requiring a crisis call) but pain areas causing inconvenience to users
• IT and End User Communications - Updates IT stakeholders (executive summary) for all mission critical issues ensuring communications are standardize and details are accurate

Requirement:

• Proven experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment
• Self-motivation, flexibility, initiative, autonomy, and integrity are required.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
• Experience working in a team-oriented, collaborative environment over long periods of time.
• Superior written and oral communication skills evidenced by the ability to communicate across all levels of an organization.
• Experience of chairing or facilitating meetings with stakeholders, such as supplier or stakeholder review meetings
• Experience of communicating complex technical issues and sensitive information to business users, senior stakeholders, partners, and the wider user community
• Experience of working in a multi-partners and multi-cultural environment would be advantageous.
• The candidate must have experience of different Cloud support model
• Preferably, knowing AWS cloud
• ServiceNow
• Dynatrace monitoring and PagerDuty knowledge is a plus
• Degree in IT Background
• ITIL Essential Foundation V4 or equivalent experience

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities

• Manage the delivery of IT services according to agreed SLAs, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to develop, implement, and maintain IT service delivery processes and procedures.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Act as the primary point of contact for clients/stakeholders regarding IT service delivery issues, escalations, and requests.
• Lead incident management efforts, coordinating with support teams to ensure timely resolution and communication with stakeholders.
• Develop and maintain strong relationships with clients/stakeholders, understanding their business needs and aligning IT services accordingly.
• Drive service improvement initiatives, proactively identifying opportunities to enhance service quality, efficiency, and effectiveness.
• Ensure compliance with regulatory requirements, industry standards, and best practices related to IT service delivery.
• Provide leadership and guidance to the IT service delivery team, fostering a culture of collaboration, accountability, and continuous improvement.
• Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery, incorporating relevant advancements into organizational strategies and processes.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
• Strong understanding of ITIL framework and related best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
• Experience managing vendor relationships and third-party service providers.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Descriptions

• Attend to customer needs & requests in a pleasant manner
• Serving, taking orders & clearing tables
• Provide good customer service
• Promote menu items
• Ad-hoc duties as assigned

Job Requirements

• No requirement

Benefits

• Full Attendance Incentives
• Staff Meals provided
• Medical
• Annual leave
• Uniform provided
• After midnight transportation provided

Working hours

• 5.5 days 44 hrs per week

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

Main Responsibilities:

• Oversee Test Operations
• Focus on production efficiency, quality control, and resource optimization.
• Drive adoption of world-class manufacturing practices.
• Implement strategies for operational and performance excellence.
• Continuously upgrade human resources, processes, and technology for the ATS team.
• Ensure high employee engagement through motivation, coaching, and training.
• Lead projects and teams to achieve company goals.
• Collaborate on improvement roadmaps with other departments.
• Manage costs for productivity enhancement and process improvement.
• Develop and enforce SOPs, conduct regular audits, and monitor KPIs.
• Collaborate directly with customers for operational enhancements.
• Ensure safety and security protocol compliance.
• Chair the Safety Committee to uphold safety standards.

Requirements:

• Diploma/Bachelor's or Master's degree in relevant field.
• Substantial experience in service-level testing in Semicon industry and leadership roles.
• Expertise in testing methodologies and tools.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• Proven leadership and management capabilities.
• Relevant certifications such as ISTQB or PMP is a plus
• Familiarity with the industry/domain and commitment to continuous learning.
• Enforce company rules and regulations with strict implementations of discipline policies.
• Approve of innovative changes from ATS Shift and Floor Supervisors and ATS Planning.
• Approve Work Instructions, Forms and Educational Posters.

Job Descriptions

• Receive and process guest orders, delivering food and beverages following standard operating procedures (SOPs).
• Maintain a high level of cleanliness and hygiene in the work area, adhering to established standards.
• Uphold personal grooming and hygiene standards consistently.
• Support supervisors in managing stocks and inventory, fulfilling allocated responsibilities.
• Ensure overall restaurant upkeep and promptly report any issues to superiors.
• Execute opening and closing tasks as assigned, preparing for service and completing necessary closing duties.
• Ensure proper table setup and service.
• Complete all tasks with timeliness and punctuality.
• Promptly fulfil food and beverage orders and other guest requests in line with operating standards.
• Establish strong rapport with guests and recognize and cater to the needs and preferences of regular patrons.

Job Requirements

• Possess 3 years of experience in a similar role in a Japanese restaurant.
• Exhibit excellent customer service skills and a friendly demeanor.
• Maintain a positive attitude and demonstrate outstanding communication skills.
• Show organizational proficiency and cleanliness.

Working hours

• 5.5 days Work Week
• Split Shift (10am – 3pm, 5.30pm – 10pm)

PropUp is the largest real estate media vendor in Singapore that provides content creation and social media management for hundreds of realtors and commercial clients.

PRIMARY REQUIREMENTS:

Can thrive in a fast-paced multi-campaign environment servicing multiple clients

Good presentation, client consultation skills

Meticulous, inquisitive, take pride and ownership of work

RESPONSIBILITIES:

Client consultancy (email, WA, phone, video conferencing, and face-to-face)

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

Has at least 3 years of experience within a Michelin star environment.

Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.

Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.

Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

• Manage the day-to-day operations of the Day Care Centre include enquiries, feedback and incidents.
• Formulate and review the Standard Operation Procedure (SOP) regularly.
• Ensure there is compliance of the SOP/work processes and proper documentation required by the relevant authorities.
• Coordinate & collaborate with different services within the organisation to ensure smooth transition of patient care.
• Oversee clients' Individual Care Plan.
• Manage, develop, supervise a team of healthcare staff.

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years in history. We support clients from coproate and government sectors for their Tech Hiring requirements.

Currently we are assisting one of clients to lookout for Contact Center Manager, 1 year contract (renwable).

Job Description:

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process
• Location : Suntec
• Working Hours : 5.5 days, 44 hours per week)

Candidate shall possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Principal Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children
• Perform other related duties as assigned by director

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Client is a Taiwanese Bank, looking for Assistant RM candidates experienced in financial spreading and credit analysis.

Job Description:

• Prepare documentation for credit application and monitoring bilateral borrowing, loan syndication, and handling on credit application, credit review, internal risk rating, and any ad-hoc tasks assigned.
• Perform financial analysis, spread sheets for the application of credit facility
• Evaluate and understand financial risk associated with borrower and produce quality credit review periodically
• Perform know-your-customer onboarding in compliance with the MAS regulation for all customers
• Handle customers’ inquiries, liaise and develop relationship and business with Head Office, overseas branches and inter-departments as well as corporate customers
• Ensure compliance with Bank’s policy and in line with MAS regulations required for all the transactions
• Visit clients when required in order to achieve a clear understanding of borrow profile and identify market risk associated

Job Requirement:

• Minimum a bachelor’s degree in Business or any related discipline
• Minimum 1-4 years’ relevant experience within the Banking industry, Corporate Banking space
• Sound credit and accounting knowledge, financial analysis, and in depth understanding of KYC and AML
• Possess comprehensive knowledge on various banking products

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23115759 (CHUA YOU YI, OLIVIA)

RESPONSIBILITIES

• Responsible for the effective and efficient management of Pearl Liaison Centre’s call centre and customer service areas
• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
• Monitor complaints/feedback and guides the team in resolutions
• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
• Build a strong and competent team that can deliver high service standards
• Promote a working environment that supports work satisfaction
• Develop and groom staff

JOB REQUIREMENTS

• A Bachelor’s degree in any discipline
• At least 5 years working experience in a supervisory/leadership role in the healthcare industry or any service-related industries with frontline/customer-fronting roles managing teams

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

About our client

Our client is a well-established and reputable leader in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Assistant Service Manager / Service Manager

Overview:

• 5.5-days work week (alternate Saturday);
• Workplace at Redhill / Leng Kee

Job Responsibilities:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure the business objectives. KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly;
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses;
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards;
• Maintain workshop efficiency, productivity and utilization usage for workshop staff through close monitoring via daily time analysis report;
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally;
• Maintain and ensure that the service centre meet the governmental regulations such as Workplace health and safety of client’s workshop and frontline employees;
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipment are maintained and meet Principal’s retail standard requirements;
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and others;
• Assess the need to purchase and authorise the ordering of workshop consumable items, tools and equipment;
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives;
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel;
• Maintain and strengthen customer service processes to improve customer satisfaction at all times;
• Develop staff through training, coaching, mentoring to enhance their performance and build their competencies;
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement;
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets;
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends;
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction;
• Setting up and control of proper warranty structures and procedures according to Principal’s regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job Requirements:

• Degree in Engineering preferably in Mechanical Engineering or Business / Financial Studies;
• Broad understanding of all aspects of the automotive industry;
• Minimum 5 years of experience in premium brand automotive business;
• Minimum 5 years of management experience;
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service;
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications);
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole;
• Result-driven individual with strong business acumen;
• Aggressive and forward thinking;
• Ability to analyse and use Financial Reports;
• Excellent communication skills, including presentation effectiveness;
• Well rounder conceptualization skills, creative, ideas generator;
• Well rounder personal effectiveness with good negotiation and influencing skills;
• Emphasis on performance, goal and team orientated.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

#NEW# IT Service Lead / Manager / Delivery lead

Network Project/ Automation - 12 months

Are you a seasoned IT service Delivery Lead/ manager with a passion for driving successful Network related Automation Projects? Join our team and play a crucial role in delivering defined project objectives for one of the famous medium financial firms. As Singapore serves as a key APAC business hub for our client, they are rapidly but conservatively growing and expanding their business in the APAC region.

Day to day Responsiblites

• Organize and facilitate key routines such as kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Plan and coordinate delivery, ensuring effective collaboration and dependencies across various teams.
• Facilitate dependency management, risk management, and impediment removal for the defined deliverables.
• Promote and facilitate communication and collaboration across organizations to support deliverable completion and adherence to timelines.
• Gather and facilitate status updates for stakeholders and leadership, focusing on delivery progress, risks/issues, and schedule.
• Ensure execution aligns with deliverable requirements by working closely with sponsors and stakeholders.
• Ensure deliverables comply with Enterprise Change Management standards.
• Support resource planning for delivery and execution.
• Demonstrate excellent communication skills, both written and verbal, interacting effectively at all levels.
• Ability to interact with business leaders, external vendors, and internal technology groups.
• Utilize Microsoft Office suite and demonstrate solid experience in process release management.
• Can work unsupervised, being a self-starter with strong organizational skills.
• Capable of prioritizing tasks effectively.
• Proven experience in a similar role, showcasing successful project delivery.
• Strong organizational and prioritization skills.
• Ability to work autonomously and as part of a collaborative team.
• Strong stakeholder management & communicaiton skills at all levels

If you are passionate about project delivery, thrive in a collaborative environment, and are ready to make an impact, apply now! Join us in shaping the future of automation projects for our client.

For more information, please contact [email protected]

about the company

Our client is a globally trusted partner providing reliable Data Centres across the world. Currently they are looking for a Senior/Project Manager to support the delivery of small to large scale data centre projects.

This role needs to work with other departments such as Design and Procurement Department to manage the project delivery. You are expected to manage your team to deliver the projects from the beginning to the end. And then handover the projects to the Operations Teams and end users/tenants.

about the job

• Overall in charge of the construction of projects and make sure projects completed within quality, safety, costs and time.
• Lead or assist in providing technical support and planning during pre-construction stage. Lead Deputy Project Managers and Engineers to come out of the costs and planning structure for prospective deal engagements.
• Lead (or assist) in the execution of approved projects’ quotation and/or tendering process.
• Work with asset owners, clients, consultancies, contractors, vendors to make sure project delivery.
• Site project management and track project schedule based on the approved schedule.
• Cost reports including forecasted cash flow of project expenditures, monitoring spending of cost against approved budget, forecast project expenditures, etc.
• Tracking and evaluation of Contractor Claims, Variations, Delay, EoT and Delay Damages
• Work closely with Safety Managers to ensure construction safety compliance.

skills & experience required

• Degree in Project Management, Mechanical, Electrical, Civil Engineering or equivalent
• Minimum 5 years of relevant experience in the Project Management of mission critical facilities
• Experience in managing Data Centre Greenfield Construction is ideal but experience in the construction of pharma/ microelectronics projects also highly desirable
• Clear understanding of commercial & financial processes (Invoicing, approvals etc).
• Highly proficient in Microsoft Office (Word, Excel, Power Point).
• Willingness to travel for business trips.

If you are interested in the position, kindly send your CVs to wenyu.jiang (@) randstad.com.sg.

Please include your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

(EA: 94C3609 / Reg: R1332558)

Provide administrative support to music professionals relating to Teachers' Management. Reports to Music Director

DIVISION / DEPARTMENT : MUSIC SCHOOL (MS) / SCHOOL EDUCATION (EDO)

Purpose:

Key Responsibilities: -

1. Planning of teachers recruitment, orientation, deployment, and training.

2. Act as facilitator / communicator between teachers and schools &/or HQ on all teachers matters

& protocols.

3. Monitor and manage teaching hours, work schedules and teachers feedback on admin / related

office matters.

4. Liaison between YMS & PEI/MOE on registration of courses, teachers, and schools (where

applicable).

5. Perform any ad hoc duties or projects as assigned.

Requirements: -

1. Diploma and above, preferably related in Business Administration, Marketing, or a related field

(or equivalent experience).

2. Minimum 3-4 years of relevant working experience in administration roles, preferably in therelevant industry.

3. Excellent communication and interpersonal skills.

4. Ability to multitask, prioritize, and meet deadlines.

5. Knowledge in Microsoft Windows.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Registration No: R1221775

EA License No: 20C0426 (Elitez & Associates Pte Ltd)

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.