Total 3 sales advisor job vacancies in Customer Service category in Singapore, Singapore

• Secure recurring revenue streams through upselling reliability services contracts to existing and new customers across all end markets.
• Coordinate with end market sales teams and service teams to achieve country service sales targets.
• Update sales opportunity information accurately and regularly into Rotork sales management system (CE) ensuring accurate reporting and order input forecasting.
• Educate, coach and mentor others to effectively and confidently sell all Service products.
• Work in partnership with end markets sales team to target and access new markets and customers.
• Carry out sales activity with customers including site surveys, sales support, contract negotiation, product presentations and seminars.
• Provide insights into market trends, competition and customers’ needs.
• Be prepared to travel as needed (national and international) to achieve the sales targets and growth opportunities in the country

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Advisor
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.  

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Manager Pre-owned Car SAles
Porsche Singapore Pte. Ltd.

Porsche Singapore is seeking an experienced Manager for Pre-owned Car Sales to lead and oversee the pre-owned car business management and operations. The successful candidate will be responsible for driving the growth and profitability of our pre-owned car segment, achieving volume and profitability targets, and positioning Porsche Singapore as the preferred dealer for pre-owned Porsches in Singapore.

• Position Porsche Singapore as the authorised and preferred dealer for pre-owned Porsches in Singapore and promote the awareness and benefits of Porsche Approved Programme amongst consumers.
• Develop and implement business strategies, initiatives, and operational plans for the pre-owned car segment to drive growth and achieve volume and profitability targets.
• Develop pre-owned car pricing strategy including setting of residual value, trade-in and selling pricing for pre-owned Porsches.
• Oversee the management of pre-owned car inventory, including strategy development, sourcing, researching, evaluation, purchasing, and pricing vehicles to ensure an efficient pre-owned car stock turnover.
• Develop and execute comprehensive sales and marketing plans to maximise revenue and market share in collaboration with the Marketing team.
• Prepare and manage budgets, forecasts, and financial reports for the pre-owned car division as well as analyse financial performance and implement measures to optimise profitability.
• Coordinate and follow-up with internal and external stakeholders e.g. aftersales workshop on Porsche refurbishment process (i.e. 111 pt. check) to ensure all pre-owned Porsches meet the stringent requirements for Porsche Approved Warranty.
• Conduct regular performance reviews and provide constructive feedback and coaching as well as foster a positive and productive work environment that encourages teamwork, customer excitement and professional growth.
• Build and maintain strong relationships with customers to ensure high levels of customer satisfaction and encourage repeat business.
• Ensure adherence to all relevant laws, regulations, standards and company policies. Stay informed about industry trends, market developments, and competitor activities to refine sales strategies and tactics.

• Bachelor Degree in Business, Economics, Finance or related fields
• 5-8 years of working experience in the Automotive industry
• Experience in leading a pre-owned car operations team in the automotive industry, preferably with high-end brands.
• Proven track record of success in pre-owned car sales
• A team player with excellent leadership, communication and interpersonal skills, able to interact and communicate effectively with internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to analyse sales data and make informed decisions.
• In-depth knowledge of industry trends, market dynamics, and regulatory requirements.
• Required to perform shift work including weekday evenings, weekends and public holidays
• A valid class 3 driving license and clean driving record