Job Summary:

We are seeking a dedicated and customer-focused Customer Service Executive to join our team. This role involves providing exceptional support to Singaporean parents and students participating in our competitions. The ideal candidate will be a proactive problem-solver with excellent communication skills, committed to ensuring a positive experience for all stakeholders.

Key Responsibilities:

• Customer Support: Provide timely and effective support to parents and students regarding competition inquiries, registration issues, and general information. Address and resolve concerns and complaints with professionalism and empathy.
• Communication: Serve as the primary point of contact for all customer service-related interactions. Communicate clearly and effectively via email, phone, and other channels to provide accurate information and assistance.
• Registration Assistance: Assist with the registration process for competitions, including guiding parents and students through registration procedures and troubleshooting any issues that arise.
• Information Management: Maintain and update customer records and information accurately. Ensure that all relevant details are recorded and handled confidentially.
• Event Support: Coordinate and support various competition-related events and activities. Provide on-site assistance during events as needed, including handling queries and providing information to attendees.
• Feedback Collection: Gather and analyze feedback from parents and students to identify areas for improvement in our services and processes. Report findings and suggest enhancements to management.
• Problem Resolution: Handle complex or escalated issues with a proactive approach, working to resolve problems efficiently and effectively while maintaining a positive customer experience.
• Team Collaboration: Work closely with other team members to ensure a cohesive approach to customer service. Share insights and collaborate on improving overall customer service strategies.

Qualifications:

• Experience: Previous experience in a customer service role is highly desirable, preferably in an educational or competitive environment.
• Skills:Excellent verbal and written communication skills.
  Strong problem-solving abilities and attention to detail.
  Ability to work independently and as part of a team.
  Proficient in Microsoft Office Suite and customer service software.
  Multilingual abilities are a plus.
• Attributes:Professional and courteous demeanor.
  Empathetic and patient approach to customer interactions.
  Strong organizational skills and ability to manage multiple tasks effectively.
  

Working Conditions:

• Standard office hours (9am to 630pm), with occasional evenings or weekends as required for events.

ROLES AND RESPONSIBILITIES:

• Build relationships with our clients. Support client enquiries by giving information in a friendly and efficient way. Taking responsibility in finding solutions for our clients, whilst keeping up to date with our services and policies.
• Generate new sales through cross/up selling & referrals
• Responsible for all administration and coordination of activities within departments as well as to ensure the smooth procedure required in the front-line operations in our service.
• Plan social media marketing timelines and write digital marketing material
• Utilize photography, videography, and video and photo editing tools to create marketing material for various social media and website
• Overseeing the design and graphics of marketing materials
• Support marketing executives in organizing various projects
• Conduct regular social media competitor analysis and identify opportunities and areas for improvement

QUALIFICATION AND CRITERIA:

• Min GCE ‘A’ Level with 1 to 2 years of customer service experience, preferably in B2B service.
• A strong desire to learn and grow.
• Excellent communication and interpersonal skills.
• Self-motivation and a positive attitude.
• Willingness to embrace challenges and think creatively.
• Passionate about delivering first-class service with the spirit of excellence.
• Have a Growth Mindset; We are growing fast. The team and processes will evolve over the next few months. The goal is to continuously learn and improve from our work and each other.

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Jakarta Dubai and Philippines.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.

Job descriptions:

Customer Care Team - Welcome and On-board New Members

- Welcome new members, provide support in starting their wellness journey
- Engage and build rapport with members to gather early feedback

- Follow through the new member onboarding process and completeness of membership profile

Customer Care Team - Engage Existing Members
- Personalised Check-in message at 1/3/6 months
- Review members attendance & frequency
- Check in with members who stop coming regularly
- Track and prepare Birthday Cards

You will also be tasked with overseeing the operational control of your branch, collaborating closely with the Head of Operations on a daily basis to enhance efficiency and effectiveness.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or a related field is preferred
• Able to handle cleaning duties such as mats sanitising, studio upkeep, toilet hygiene and wrapping up the studio by end shift
• Admin background is a must

Available working hours:

• Full time from Mon - Fri 7am to 3pm
• Able to commit weekends/PH 8.30am - 5.30pm
• Part time from 4-10pm on weekdays, weekends/PH 8.30am - 5.30pm
• Locations available Kovan, Katong, Bukit Timah and Thomson

Training will be provided.

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

- To repair & service Company make equipment’s and machines in the region.
- To implement and execute Shut down maintenance at factories or Chemical plants where supplied our equipment’s.
- CNC machine Installation and Job trails in the region.
- Documentation (Service report, Machine registration, filing and record).
- Sales support for company machineries.
- Offer technical support and advise to customers on operating and maintain the machines.
- Built and maintain relationship with existing clients, distributors and dealers.
- Work closely with the sales team to achieve sales targets.

Requirements

-Minimum ITE/Diploma in Electrical/Mechanical/Mechatronics Engineering
- Minimum 2 years experience
- Process valid Class 3 driving license will be a plus
- Experience in servicing machineries filed

Interested applicants please send your resume to [email protected] with email subject header "Job Application for [Service Engineer cum Sales (North)-CK) - CK (19226)]".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Our client is an established company specialising in Biomedical and Manufacturing. They are expanding and growing at a fast pace and now looking to hire a Customer Service and Logistics Executive to support the growth. They are located in the West – easily accessible.

Duties of Customer Service and Logistics Executive:

• Track and report daily order flows for Channel Partners, Inter-companies, and end users.
• Consolidate and create outbound deliveries and transportation units in SAP (ECC and EWM).
• Handle order entries, batch allocations, and generate export documentation.
• Coordinate and schedule customer shipments, including special deliveries.
• Ensure timely follow-up on PODs and initiate action for missing documents.
• Report on KPIs related to shipments and address problem orders with CS.
• Manage purchase requisitions, monthly accruals, and supply chain exceptions.
• Analyze end-to-end performance and support reverse logistics for RMAs.
• Serve as a contact point for order status inquiries.
• Ensure accurate export/import documentation and track goods shipments.

Requirements

• Min Degree in relevant studies with 2 - 3 years experience in similar industry
• Proficient in SAP system and Microsoft Excel
• Basic knowledge in Temp logger process

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

• Monitor maritime trade trends and market developments.
• Analyze data to identify new business opportunities and potential risks.
• Negotiate contracts and agreements with shipping lines, port operators, and other trade partners.

Requirements:

• Diploma in Maritime or equivalent
• At least 2 years of experience in Maritime Trade (Liner Shipping).
• Proficient in Microsoft Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Preparation for ship position updates.
• Manage the day-to-day operational activities and liaise with vendors to ensure efficient commercial operations.
• Update clients on ship activities, personnel, and fleet changes.

Requirements:

• Diploma and above
• At least 2 years of working experience in Ship Operations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

 Achieving quality service & maintaining good customer relations

 Attend to all complaint/feedback related to customer issue.

Parts Consultant / Parts Advisor / Service Coordinator

· To raise parts ordering request forms for customers’ cars as requested by service

advisors/technicians via the Power Apps.

 Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.

 Identifying and ensuring correct parts are issued out to our technicians for repairing at our

workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.

 Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be

issued out to the requestor.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manage the end-to-end administration, planning and implementation of events (i.e. talks, lectures, seminars, etc.) in accordance with the objectives and requirements of the College.
• Coordinate between cross-functional teams to ensure the seamless execution of events.
• Support Team Leads with organising the event, including:-
  • Working closely with the Team Leads to understand requirements of each event.
  • Ensure planning adheres to budgetary limits and time constraints.
  • Manage all logistic requirements, including booking of venue(s), registration, liaise and coordinate with vendors and personnel (e.g. student assistants), and other necessities.
  • Oversee all event operations and logistics (i.e. registrations, marketing materials, venue preparation, F&B, etc.) as part of event preparation and on event day.
  • Conduct post-event analysis to determine success and areas for improvement.
• Perform any other administrative and operational tasks as assigned by the College of Integrative Studies.

• Minimum Diploma.
• At least 2 years of work experience, preferably in event coordination, planning, and execution.
• Good interpersonal and communication skills with the ability to interact effectively with faculty, staff, and students.
• Excellent organisational skills, with a meticulous nature and keen attention to detail.
• Effective written and verbal communication skills.
• Demonstrates strong organisation and time management skills with the ability to multi-task and work independently.
• Proficient in MS Office applications (Word and PowerPoint).
• Strong work ethic.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Broad Function

• Plan, execute and support the functions of the Clinical Services Office; Work closely with the Chairman, Medical Board, Deputy Director, Clinical Services, Clinical Heads, other staff members of Clinical Services, internal and external stakeholders.
• Have the opportunity to participate in other roles within the Clinical Services office for growth and development

Key Roles & Responsibilities

• Drive professional matters for Medical staff including managing Visiting Consultant appointments, and Service and Quality Component processes, in close collaboration with Human Resources.
• Manage the credentialing & privileging (C&P) application and recredentialing process within the Hospital, including maintaining the privileging databases and provide secretariat support to the C&P committee.
• Manage the clinical governance processes and providing guidance on setup and reporting by Clinical Board subcommittees.
• Manage intranet and Internet and their scope which are under Clinical Services’s purview
• Manage doctors related matters, including secretariat support to the Junior Doctors’ Committee, management of call rooms and doctors’ events
• Work with internal stakeholders to coordinate/work on the development or update of Clinical Services’ policies and work instructions.

General

• Perform any other duties as assigned by the Chairman, Medical Board and/or Deputy Director, Clinical Services.
• Participate in meetings or events run by Clinical Services, including secretariat duties where required

JOB REQUIREMENTS

• Minimum Bachelor’s Degree
• At least 1-3 years of related experience
• Experience in related areas (e.g. healthcare, clinical operations/services, medical affairs, audit) would be advantageous
• Able to multi-task and with good project management skills
• Able to communicate effectively at all levels with good interpersonal skills
• Possess a good command of written and spoken language
• Meticulous, positive attitude and willing to learn

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Clinical Service Executive

Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599

Customer Engagement Executive | Thomson Plaza | Up to $3.6k | 5 Days | Upper Thomson

Location: Thomson Plaza or Oasis Terraces (Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Parkway Centre)

Working days: 4 weekdays and 1 weekend (44 hours per week)
Working time: Mon - Fri (shifts between 10AM-10PM) ; Sat & Sun (8AM-6PM)

Salary: $2800 - $3600

Job Responsibility:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes.
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote and upsell programmes to both prospective and existing customers.
• Attend to customers' needs and enquiries in a prompt and service-oriented manner.
• Build rapport and maintain a positive relationship with all stakeholders.
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner.
• Meticulous and detail oriented to ensure administrative duties like registration and enrolment data are accurately captured.
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints.
• Provide support and assistance to teachers and students whenever required.
• Uphold a strong communication platform between teachers and parents.
• Assist in other adhoc duties as assigned.

Requirements:

• Minimum Diploma holder.
• Proficient with Google Docs, Google Sheets and Microsoft Office.
• Prior experience in education industry would be advantageous.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Scope

• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle walk-ins and telephone enquiries
• Provide course consultation to prospective customers
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Process and administer new student’s enrolment

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Post Graduate Diploma / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on Sunday, Tuesday & Friday that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol

We regret that only shortlisted applicants will be notified.

1. Review referrals for befriending and buddying services and conduct home visits for clients referred for the service.

2. Update IRMS on status of referral and ensure that there is proper handover of clients who reject or does not meet criteria of the service.

3. Deliver high level of customer service and maintain frequent engagement with seniors and community partners.

4. Support targeted outreach and provide quality befriending or buddying services to socially isolated seniors as guided by the service requirements.

5. Provide information and referral services to seniors or the community in need at the Active Ageing Centre.

6. Support in Active Ageing activities and outings organised for the seniors.

7. Maintain proper records, documentation on the check calls, and information and referral of the engaged seniors.

8. Support and assist the Center Supervisor in compiling data to meet reporting requirements.

9. Work closely with volunteers for befriending and buddying. Ensure that volunteers meet service requirements and there are no service lapses.

10. Any other responsibilities and duties the Center Supervisor/Senior Management assign.

Job Requirements and Qualifications:

· Bachelor’s degree or diploma from an accredited University or Polytechnic.

· Preferably with at least one year of working experience in an eldercare setting or befriending and buddying services [or volunteering services].

· Good communication and interpersonal skills.

· Proficient in Microsoft (Word, Excel, and PowerPoint) and administrative skills.

· Adaptable, responsive to change, and resilient when encountering setbacks.

· Be able to work in the evening and on weekends when necessary/required.

We regret that only shortlisted candidates will be notified.

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Customer Service Representative to be part of their Customer Service team to support their business needs. They are located in the East - easily accessible.

Job Description of Customer Service Executive:

• Manage inbound calls and emails in a fast-paced environment.
• Process customer orders, handle inquiries, and provide updates on order status.
• Facilitate returns and ensure resolution.
• Collaborate with Account Executives to enhance customer satisfaction.
• Escalate concerns promptly and communicate effectively internally and externally.
• Proactively engage with stakeholders to address customer issues.

Requirements:

• Min Diploma in relevant field
• At least 5 years of order processing experience in manufacturing industry
• Comfortable with high volume and fast pace environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

• Monitor maritime trade trends and market developments.
• Analyze data to identify new business opportunities and potential risks.
• Negotiate contracts and agreements with shipping lines, port operators, and other trade partners.

Requirements:

• Diploma in Maritime or equivalent
• At least 2 years of experience in Maritime Trade (Liner Shipping).
• Proficient in Microsoft Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Preparation for ship position updates.
• Manage the day-to-day operational activities and liaise with vendors to ensure efficient commercial operations.
• Update clients on ship activities, personnel, and fleet changes.

Requirements:

• Diploma and above
• At least 2 years of working experience in Ship Operations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Take charge of drivers and cargo hand / delivery assistants
• To feedback on any safety violations or discipline by drivers to the Operations HOD
• Plan, schedule, organise and assign jobs daily
• Constant communications with drivers to ensure given jobs is completed
• Liaise and co-ordinate with Customer on any problem pertaining to the job
• To report any cargo damage and traffic accident to Operations HOD
• Assist the Operations HOD to investigate incidents/accidents promptly
• To effectively plan, use appropriate vehicle and equipment and check all company asset/equipment are in good hands
• Assist the Operations HOD to monitor servicing/inspection/maintenance schedule of the department's vehicles and arrange accordingly
• Escalate and report any delivery abnormality & cargo discrepancy to immediate superior
• Constant and close monitoring of all deliveries and collections
• Attend to customer's phone calls during/after office hours
• Assist the Operations HOD in replying to daily customer operational queries and requests
• To perform any other tasks assigned by Operations Supervisor/HOD

Requirements

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Logistics / Transportation / Operations or equivalent
• At least 1 year of experience in the deployment of drivers for trucking/loose cargo jobs
• Strong understanding of land transportation regulations, routes, and logistical considerations in Singapore
• Candidates with Class 3 Driving License will be advantageous
• Good communication and interpersonal skills, with the ability to interact effectively with all drivers and customers
• Analytical, with excellent problem-solving and organizational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications and Google Sheet

Customer Engagement Executive

• Location: Upper Thomson or Punggol
• (Willing to travel to other branches when required (Bukit Timah, Tampines, Katong)
• Working days: 4 weekdays and 1 weekend (44 hours per week)
• Working time: Mon - Fri (shifts between 10AM-10PM) ; Sat & Sun (8AM-6PM)
• Salary: S$2,800 - S$3,600

Job Responsibility:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes.
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote and upsell programmes to both prospective and existing customers.
• Attend to customers' needs and enquiries in a prompt and service-oriented manner.
• Build rapport and maintain a positive relationship with all stakeholders.
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner.
• Meticulous and detail oriented to ensure administrative duties like registration and enrolment data are accurately captured.
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints.
• Provide support and assistance to teachers and students whenever required.
• Uphold a strong communication platform between teachers and parents.
• Assist in other adhoc duties as assigned.

Requirements:

• Minimum Diploma holder.
• Proficient with Google Docs, Google Sheets and Microsoft Office.
• Prior experience in education industry would be advantageous.