Take your next career step at Solar Turbines with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

Solar Turbines is currently looking for a Regional Service Manager in our Singapore office.

Job Purpose

• Provides strategic leadership and direction for larger, complex, international Customer Service regions and facilities.
• Anticipates new and changing demands for all aftermarket products.
• The incumbent manages key customer relationships and executes a high degree of internal co-ordination across functions, and departments, such as New Equipment Sales, Engineering, and Production, to ensure customer expectations are met.
• This is done by developing new products and services while managing all functions executing current projects and programs.
• To support the customer’s needs and ensure reliable, safe, and economic equipment start up and operation, the Regional Service Manager develops, motivates, and manages a team of District Managers, Sales Managers and Account Managers, Regional Technical Manager, Field Service Representatives and administrative staff.
• The RSM leads, coaches and directs these personnel and their teams to implement and manage the processes and procedures to resolve the customer’s technical, commercial and support issues.
• The position also manages all aspects of Solar’s aftermarket business at the regional level, including Service Parts, Overhaul, Refurbishment, Expanded Services and Controls Retrofits, Field Service, Extended Service Agreements, and Contract Maintenance Programs, and is responsible for the development, implementation and management of the Field Service Safety Program.

DIMENSIONS:

• Operating Budget: $20m
• Personnel Supervised: 10 Managerial
• 10 Salaried Exempt
• 1 Salaried Non-Exempt
• Total Employees 230
• Annual Revenues $400m
• Contract Services $56m
• Annual Policy Expense $818k
• Annual Warranty Expense <$2.0 million
• Environment: Extensive travel required.
• Process Driven: to achieve gains in efficiencies and effectiveness.
• Fast-changing, dynamic, somewhat ambiguous work conditions
• Multi-cultural, multi-market , increased management of agent relations
• Each region has a unique mix of responsibilities for revenue, volume, agents, and types of facilities, including overhaul sites.

NATURE AND SCOPE:

The incumbent sets direction and develops policies and procedures for subordinate staff.

He or she manages personnel and customer strategic agreements to meet customer requirements for equipment support from commissioning throughout the life of the installation as well as the supply optimization of the value chain offered to the end user.

Achievement of the requires broad understanding of cultural as well as customer financial, technical, and commercial expectations.

He or she leads the development of new products and service offerings to enhance position on the supply value chain.

Often leads multi-disciplines and other departments and joint ventures to ensure overall customer satisfaction and repeat business for new equipment sales.

Incumbent directs all aspects of the aftermarket business at the regional level, specifically as follows:

Business Responsibilities – Plan and direct the customer interface of all aftermarket programs and products within the region. Develop incremental business opportunities and manage current supply systems, including parts sales, overhaul & repair, training, field service, maintenance contracts, asset management services, and technical support.

1) Leadership Responsibilities – Select, train, coach and motivate, through effective and timely performance review and sound management practices, a professional and effective management, sales, technical, and administrative workforce in order to achieve maximum efficiency of resources and highest level of safety, customer satisfaction and profitability.

2) External Relations – Manage the interface with senior customer operations, financial, maintenance, management personnel and executives during the formation, negotiation, and execution of strategic agreements and alliances. Develop and execute solution-based strategies to meet customer needs. Direct the appropriate resources to coordinate with outside contractors and vendors on technical and commercial matters.

3) Business Plans – Prepare and manage business plans, forecasts, and S&OP for international regions and/or regions of unusual size or complexity to accomplish company financial and product support goals in line with Technical Service Center/Customer Services strategies. Provide input to long-range geo-economic and industry trend forecasts and devise regional strategies considering such analysis.

4) Technical Management Responsibilities – Ensure all product issues are well defined and reported to the appropriate Company functions and that proper issue resolution is achieved.

5) Strategies and Programs – Develop long-term strategic agreements and strategies to support the sale of Customer Services programs and products within assigned region. Collaborate with and support agent activities. Provide support for new equipment sales activities through customer presentations and the formulation of custom support plans and agreements. Assume role of Alliance Manager for key accounts.

6) Internal Relations – Provide feedback on market conditions and customer programs to Customer Service management and other San Diego based functions. Ensure that customer and product issues are well defined and proper issue resolution is achieved. Influence/impact San Diego organizations to develop new service products and business strategies and systems.

7) Freedom to Act- Represent the company in negotiations with customers, agents, and distributors regarding policy, warranty, agreements, conflicts, etc. Respond to a wide range of commercial and technical challenges and manage risks decisively yet completes due diligence and considers the impact on other departments.

8) Environmental/Health/Safety Responsibilities- Ensure that all phases of operations are aware of and act in accordance with Company policies, guidelines, safety procedures/practices and ethics issues.

PRINCIPAL ACCOUNTABILITIES:

· Plan and direct the sale, marketing, business management and customer interface for all customer services products in assigned region to meet or exceed plan revenues and margins.

· Identify, hire, train, motivate, and develop high quality candidates for the CSSR and DSM positions. Oversee the management of staffing levels to ensure adequate support for all anticipated customer requirements and staff development.

· Assure the highest level of customer satisfaction and repeat business by negotiating and supervising the settlement of product and quality disputes within authority delegation guidelines.

· Oversee and supervise the preparation and management of accurate forecasts of revenues and departmental budgets, S&OP volumes, manpower and training requirements, capital equipment, field service utilization, ESA’s, Warranty and Policy.

· Develop programs and strategies to manage agent relationships, increase product sales, and introduce new CS products and programs, and product services. Plan and attend trade shows and seminars, represent Solar at public functions.

· Systematically track, analyze, and communicate competitive and customer market data to support global marketing efforts. Motivate staff to participate in market information gathering.

· Provide leadership and proactively manage the field interface necessary to support the technical serves center and the effective resolution of product related issues.

QUALIFICATIONS:

• Requires a minimum of a B.S. in Engineering or Business and a background in service, management and experience in knowledge of Solar products, markets, and policies is necessary. New Equipment sales experience is a plus.
• Prior experience managing Third Party Intermediaries such as Representatives and Distributors.
• Previous successful experience leading employees through challenging commercial or technical activities is required.
• Must demonstrate cultural savvy, tenacity, initiative, influence, communication, organizational, and planning skills.
• The ability to prioritize, delegate effectively and motivate/manage technical talent is essential.
• Sales experience and exposure to commercial/contract negotiations is a major benefit.

Responsibilities:

• Depending on the scope of supply, participate in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures.
• Participate and contribute to review various complex commissioning deliverables, analyze the documents and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team.
• Review commissioning schedule & optimize the duration.
• Optimize FSR requirement & engagement on site during commissioning.
• Participate FAT and attend SAT depending on project requirements.
• Ensure adherence to QHSE policies.
• Participates in meetings with the project team to review progress and addresses interface/implementation/execution issues where necessary.
• Perform pre-commissioning and commissioning activities.
• Work with Project Team to verify and close out of all safety critical elements associated with the package.
• Ensure all regulatory and statutory testing and requirements are performed and records are maintained.
• Perform risk assessment for the commissioning scope, attend toolbox meetings.
• Work with Project Team for day-to-day planning of work during commissioning testing phase, manage schedule & targets of the commissioning as required.
• Coordinate with Project Team to identify and manage resource requirement to meet commissioning schedule and targets.
• Work with Project Team and 3rd Party supplier to carry out functional testing of commissioned systems and engaging the operations team when and where needed.
• Lead and execute pre-commissioning and commissioning together with operations team as per procedure and sign-off respective documents with client representative for system closure.
• Prepare timely and accurate pre-commissioning & commissioning test report for records and submissions to project team.
• Performs testing and commissioning activities together with operations team and forward documentations to project team for approval and signature.
• Analyze, ascertain, and perform differentiation that the defects are warrantable or chargeable. To work with internal Project team and Customer Support Team to handle on defects claims.

Requirements:

• Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines
• Min. 5-10 years of related work experience on Power Generators or Original Equipment Manufacturer Generator sets. Data center facility knowledge a plus.
• Possess working experience related to testing of LV/ MV Switchboards, power generators. Preferrable possess a LEW license Grade 7/8/9.
• Capable of testing and calibration of Generator Control Panel and assist 3rdparty supplier on Electrical switchboard and its components, troubleshooting and clear understanding of system specification.
• Familiar with the Generator sets project testing procedures and applicable rules and regulations of regulatory bodies. E.g., SS, ISO 3046, 8528 and etc..

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Role Function:

Responsible and accountable for the performance of the property, the management of staff employed as well as achievement of desired property outcomes and results.

Special Tasks: General

• Lead and manage a team of property professionals. This is a management role with areas of responsibility including transactional financial, OH&S, (EEO), operational, HR, negotiation and contracting.
• Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.
• Ensure that client asset plan expenditure savings targets are achieved.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Ensure that the property asset management service offering is developed, implemented, achieved and maintained.
• Ensure the timely and accurate delivery to the client and senior management of analysis and information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities and the client.
• Ensure that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
• Ensure that all company and building systems are operating and maintained appropriately.
• Ensure all Asset Plan and Business Plan KPI’s/targets are achieved, including but not limited to capital expenditure and OH&S.
• Ensure all staff and contractors receive up to date training and site inductions.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
• Ensure that all elements of the Managing Agent Agreement with the client are understood and complied with by the team.

Key Responsibilities:

Ongoing

• Provide Advice to Client on the operational requirements of the property.
• Attend Project Control Group meetings for the commissioning of the Assets
• Develop House Rules Fit-out Guides for the property
• Manage the smooth transition of property from pre completion phase to occupation phase.
• Interview and assess and provide recommendations on the staff proposed to be employed on the Asset
• Develop tenant satisfaction plan strategies/client liaison.
• Manage tenant liaison and satisfaction emphasis on tenant retention.
• Building day-to-day management including operations, engineering and compliance matters.
• Lease administration.
• Lease management.
• Advertising and Promotion, place making and community building for the Building
• Manage budget preparation and delivery.
• Manage budget forecasting.
• Finance administration, billing and collection or rentals.
• Accuracy of tenancy schedule.
• Tenancy fit-out co-ordination.
• Capital expenditure implementation, tendering and management.
• Monthly and annual account reporting.
• Building services contract administration and procurement.
• Manage repairs and maintenance.
• Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers.
• Member of CERT - SMC

Performance Indicators:

• Achieve all financial and operational targets, including the achievement of appropriate financial returns.
• Deliver an exceptional “Management Agent” service to the client, as reflected by client feedback.
• Develop effective and accurate asset plans, budgets and financial reports.
• Make appropriate and acceptable recommendations in relation to operational strategy, capital works etc.
• Receive high level of satisfaction from both tenants and clients in relation to building performance and execution of duties.
• Manage and develop staff effectively, measured by feedback, turnover, performance, etc.

Skills:

• Strong leadership skills, with demonstrated ability to lead nationally a medium sized team.
• People driven and to be seen to be “kicking goals” for the clients.
• Follow asset management policies and procedures.
• Outstanding interpersonal and negotiation skills.
• A high level of financial aptitude, analytical skills and computer literacy, with the ability to expand these skills as necessary.
• High level of commercial acumen and the aptitude to manage an independent profit centre.

Knowledge/Experience:

• Proven experience in property/asset management, ideally with previous experience managing a retail property or mixed development with retail component
• A track record of success in significant supplier contract negotiations.
• Demonstrated ability to add value to retail property through identifying value enhancing operational property management strategies (eg. preventative maintenance/help desk/lease management IT solution implementation) and/or essential capital works, developing a value adding Property Management/facilities management strategy for tenants, etc.
• Tertiary qualifications, particularly in a property-related discipline, are preferable.

About Us:

We are a leading global organization providing cutting-edge technology and data services to clients worldwide. As we continue to expand, we are seeking a highly skilled and experienced Customer Service Manager to lead technical support and customer service operations in Singapore.

Job Summary:

As the Customer Service Manager based in Singapore, you will oversee the customer service team, ensuring that customers receive exceptional support and timely resolutions to technical issues. You will work closely with internal teams and external partners to ensure that technical solutions align with customer expectations. You will also be responsible for managing escalations, ensuring service-level agreements (SLAs) are met, and continuously improving the customer support process.

This role requires strong leadership, technical expertise, and the ability to communicate effectively with both local and international customers.

Key Responsibilities:

1. Customer Service Leadership:

• Lead and mentor the customer service team to ensure consistent, high-quality technical support for global customers.
• Develop and implement customer support strategies that align with the company’s goals, ensuring all customer interactions are handled efficiently and professionally.
• Work with Customer Service Team located at other sites, to build up the 7/24 customer service capacity, and take charge of the ticket and task transfers with other sites.
• Build up and continuous-improve Customer Service team’s skill-sets including technical skills, communication skills and team-work spirit.
• Act as the point of contact for key customers, ensuring their needs are addressed promptly and effectively.

2. Technical Support for Customer:

• Act as a technical advisor for key accounts, providing expert guidance and support.
• Collaborate closely with second-line support teams and the R&D department to ensure complex technical issues are resolved efficiently.
• Facilitate communication between the customer service team and internal technical experts, ensuring that customer issues are escalated and addressed quickly.
• Oversee relationships with external service providers, including vendors and third-party support organizations, ensuring they deliver services according to agreed Service Level Agreements (SLAs).
• Develop a deep understanding of key accounts’ business models, technical architecture, and the specific solutions they are using.

3. Resource Management:

• Manage customer service resources effectively, including personnel, tools, and systems, to ensure optimal performance and availability.
• Manage customers’ assets and life-cycle, ensuring all customer-related hardware, service, and infrastructure are regularly maintained, updated, and replaced as needed.
• Oversee the site based customer resources and services, and implement best practices for resource allocation and usage to maximize efficiency and minimize downtime.

4. Escalation Management:

• Serve as the escalation point for major incidents, ensuring that critical issues are addressed with urgency and precision.
• Implement and manage escalation frameworks to ensure high-priority issues are resolved within defined timelines.
• Communicate effectively with both customers and internal teams during escalations, providing regular updates and ensuring transparency throughout the process.

Qualifications:

• Bachelor’s degree in a related field (e.g., Computer Science, Information Technology, Business Administration) or equivalent experience.
• 5+ years of experience in customer service management, preferably in a technical or IT environment.
• Strong technical knowledge and experience in supporting IT infrastructure, software, and services.
• Excellent leadership and team management skills, with experience managing a multicultural and multilingual team.
• Language Requirements:
  • Fluency in English and Mandarin.
• Strong problem-solving skills, with the ability to handle complex technical issues.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.

Preferred Qualifications:

• Experience in supporting global customers across different time zones.
• Familiarity with customer support tools and ticketing systems (Jira).
• Experience working in a data center, cloud services, NVIDIA based AI Cloud eco-system, or IT infrastructure company is a plus.

Work Conditions:

• Location: Singapore-based role with occasional travel as needed.
• Working Hours: Full-time, with some on-call responsibilities to handle urgent escalations.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth in a global organization.
• A dynamic and collaborative work environment.

Requirements:

• Fluent in English and basic mandarin
• Relevant experience for minimum 3 years
• Able to communicate with colleagues from different levels
• Compulsory PC skills
• Able to assist in Retail & Production as and when required

Job Description:

• Attending to customers enquiry & feedbacks
• Assist in production where necessary
• Co-ordinate with Operations team
• Replying emails and follow up
• Travel to other branches to assist with retail dutiies
• Willing to work long hours

Our Client is one of the top educational institution in Singapore.

This role is required to oversee the management, administrative and coordination aspects that include academic planning, timetabling, course registration, and course delivery and assessment, and the assignment and management of the faculty, Lecturers and Specialists hired to teach the courses.

Scope of Work

Office Administration

· Administer procurement, reimbursement and financial activities

· Assist colleagues and other units in overseeing office related matters

· Serve as the secretary/note-taker for all meetings

· Assist with the planning and organisation of workshops/seminars, activities

· Assist with the selection of instructors

· Assist with all other administrative tasks

Course & Student Administration

· Oversee and manage inter-college/school/departmentcollaboration and serve as the liaison between Colleges/Schools and Course Coordinators on matters relating to student enrolment, and the coordination of academic matters and activities

· Oversee and manage all course-related matters, duties will include being a liaison to all course coordinators and instructors, submitting course outlines for approval, timetabling planning, course registration, setting up of course and assessment sites, organisation of the end-of semester quizzes, uploading and consolidation of course marks/grades, end-of-semester Board of Examiners meeting, administering and consolidating data from course surveys, handling of course-related enquiries, and handling of all course-related student matters

· Administer academic exercises such as student combination in classes (ensuring classes consist of a good mix of students from different programmes), change of classes, course exemptions and credit transfers

Faculty and HR Matters

· Work with colleges/schools and course coordinators on the assignment and allocation of full-time and adjunct instructors

· Work with HR and schools on the appointment of new adjunct instructors and reappointment of existing adjunct instructors

· Approve the the teaching reimbursement claims of adjunct instructors

· Prepare the necessary information needed and scheduling of instructors for annual performance appraisal of instructors

Outreach

· Be the main point of contact and support to students and partners and schools on matters

· Conduct, coordinate and/or support activities to share and promote the mission and curriculum, including the compilation and production of relevant marketing materials

· Assist in the planning and organisation of outreach activities including marketing collaterals (eg, door gifts)

Requirements

· Bachelor’s Degree with at least 5 years of relevant working experience, preferably in an institute of higher learning and/or the education sector

· Prior experience in a relevant administrative/managerialrole in an institute of higher learning will be advantageous

· Meticulous with good organisational skills and a keen eye for detail

· Strong analytical and problem-solving skills

· Excellent communication and interpersonal skills

· Good writing skills with the ability to prepare clear reports

· Proficient in handling data and numbers

· Proficient in MS Office applications (Word, PowerPoint, Excel and Access) - knowledge in advance Excel is a requirement

· Knowledge of student information/database management systems would be advantageous

· Strong stakeholder management, influencing and collaboration skills

If you are keen to know more about this role, please email Mary at [email protected] and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

EA Licence No: 93C4403

EA Regn No: R1326974

Objectives of the function

• Responsible for the Elevator or Escalator Maintenance Service business within the designated area;
• Manage all resources in line with Schindler values and policies to sustainably develop the Service business by exceeding customer expectations

Responsibilities

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with the Corporate and Singapore office directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure the company’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to
• ensure the timely conversion of all equipment from Free Maintenance to paying portfolio the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
• Recover lost Maintenance contracts from the market
• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team

Requirements:

• Min Degree in Mechanical / Mechatronics Engineering/ relevant
• At least 2 to 5 years of experience in service/ maintenance fulfilment and quality improvement
• Exposure working in lifts and elevator or construction industry advantageous
• Experience in maintenance service business
• Able to manage all resources to develop the business by exceeding customer expectations
• Experience in customer satisfaction
• Experience in meeting yearly target of volume growth and profitability

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Duty Manager
Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Responsibilities:

- Provide first-level helpdesk and end-user support.

- Install and configure computer hardware, software, systems, networks, printers, and handheld scanners.

- Monitor and maintain computer systems and network infrastructure, including patch panels, UPS, routers, switches, wireless access points, firewalls, internet connectivity, and VPN connections.

- Administer and manage both physical and virtual servers, including patching and updates.

- Manage user accounts in Active Directory and LDAP.

- Troubleshoot system and network issues, diagnosing and resolving hardware or software faults.

- Repair equipment and replace components as needed.

- Manage backup operations.

- Provide support, including procedural documentation and relevant reports.

- Assist in the rollout of new applications.

- Maintain records of software licenses.

- Manage IT assets, inventory, and other IT supplies.

- Source and coordinate with vendors for procurement, maintenance, and support matters.

- Test and evaluate new technologies.

Requirements

- Hands-on experience in an end-user IT support role or computer operations environment.

- Experience in installing, setting up, configuring, migrating, upgrading, and maintaining servers, PCs, operating systems, software, and other related peripherals.

- Strong troubleshooting skills for Windows 10 and 11.

- Knowledge of Windows Server 2012, 2016, and 2021.

- Experience managing Active Directory and user email accounts, as well as working with Symantec Endpoint Protection and Veritas Backup Exec; familiarity with virtualization, preferably VMware.

- Basic understanding of networking protocols (DNS, DHCP, VLAN) with advanced troubleshooting skills for printers and peripheral devices.

- Provide support for handheld smartphones and tablets.

- Ensure compliance with the company's IT security policies.

- Manage patching processes.

- Ability to work independently while handling day-to-day IT support tasks, demonstrating good analytical problem-solving, time management, and decision-making skills.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R24121196 | EA License 16C7883

LCentral English is a premium English enrichment brand and we are seeking dynamic individuals to fill the position of Centre Manager. Centre Managers are key to business development and daily operations.

Responsibilities include:

• Overseeing the administration of the centre (roster, scheduling, payments, etc.)

• Managing student enrolments (enquiries, assessments, registration, etc.)

• Managing a team of administrators and teachers

• Scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)

• Record keeping (data, finances, etc.)

• Establishing excellent rapport with parents, children and teachers

• Responsible for maintaining the professional appearance of the centre and staff

• Responsible for maintaining brand standards (image and presentation, safety and hygiene)

• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum N / O level

• Training will be provided

• Proficient in standard English

• Good administration skills

• Good organisation skills

• Customer-oriented

• Bilingualism is an advantage

• Salary range $2800-$3500

• 5-day work week ( weekends included )

• Able to start work immediately

• Working location: East, North East, Central

Important: Please email your resume and relevant certificate directly to [email protected]

Only short-listed candidates will be contacted.

[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]

This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.

Responsibilities:

Application Processing and Decision Making

· Process scheme applications, appeals and exceptional cases

· Propose recommendations for appeal cases and seek management’s approval

· Perform checks on points accumulated through active job search conditions

Verification and Due Diligence

· Verify supporting documents

· Conduct checks with external parties, including calling employers,

· contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

· Perform grant disbursements

· Track actual employment status via CPF contribution post-disbursement

Stakeholder Engagement

· Support engagement with physical touchpoints, such as MSF SSOs, e2i career centres, Service SG centres

· Work with stakeholders to address queries and feedback

Process Improvement

· Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy

Performance Monitoring

· Support tracking of process indicators

Requirements:

• Awareness of various government initiatives related to manpower/training
• Good engagement and time management skills with experience in account/ project management and/or operational role
• Ability to establish and maintain effective relationships with stakeholders
• Good written and spoken communication skills

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Work time： Subject to shift schedule

勤務日 Off day：3 days off per 2 weeks

福利厚生 Employee benefits：

AWS

Annual Leave starting 14 days

Medical Leave

Medical insurance

Job description:

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations.
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirements:

• At lease 3 years of experience in a fine dining Japanese restaurant as a restaurant manager or assistant restaurant manager.
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Preferred

• Conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

Service coordinator cum Admin

• Location: MIDVIEW CITY
• Working Days: 5 days, Monday-Friday
• Working hours : 830am-6pm
• Salary: $2500 and above (depending on experience)

Job scope:
*Answer phone calls and enquiries
*Maintaining, Prepare and arrange job schedules
*Liaise with clients & technicians for appoints
*Apply PTWs with Mall managements
*Maintaining client relationships and retention
*Preparing/sending invoices
*Maintaining company clients portfolio
*Tabulate Monthly sales/service reports
*Assist Accts to Follow up and chase payment
*Assist in Contract and quotation drafting

Description:

• Qualify for and perform routine validated test methodologies on finished products, special projects or specified testing as directed in accordance to Standard Operating Procedures (SOPs)
• Process and post all technical data to work request management and submission system
• Conduct all assigned work in compliance with our organization’s safety and quality requirements
• Get direction from Team Leader on work assignments
• Replenish and track laboratory samples, consumables and reagent inventory
• Maintain equipment records
• Perform daily laboratory housekeeping and routine basic equipment maintenance
• Communicate immediately any product testing deviation, instrumentation failures/issues, or any other laboratory anomalies directly to Team Leader.

Requirements:

• Min. Diploma in any Science course
• Able to start work immediate
• Some lab internship / work experience is preferred

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Objectives of the function

• Responsible for the Elevator or Escalator Maintenance Service business within the designated area;
• Manage all resources in line with Schindler values and policies to sustainably develop the Service business by exceeding customer expectations

Responsibilities

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with the Corporate and Singapore office directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure the company’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to
• ensure the timely conversion of all equipment from Free Maintenance to paying portfolio the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
• Recover lost Maintenance contracts from the market
• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team

Requirements:

• Min Degree in Mechanical / Mechatronics Engineering/ relevant
• At least 2 to 5 years of experience in service/ maintenance fulfilment and quality improvement
• Exposure working in lifts and elevator or construction industry advantageous
• Experience in maintenance service business
• Able to manage all resources to develop the business by exceeding customer expectations
• Experience in customer satisfaction
• Experience in meeting yearly target of volume growth and profitability

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

We are looking for a Customer Success Manager, Workplace to support Workplace customers post-sale driving quick adoption, deployment and onboarding of our product. In this role, you will:

• Engage with customers post-sale to optimise client outcomes by ensuring a world-class customer experience throughout the onboarding process
• Be part of the team onboarding Workplace members and ensure their customer experience is efficient and successful
• Manage the client data collection process throughout onboarding
• Work closely with the Senior Customer Success Manager to manage the onboarding process from signature to ‘go-live’
• Work with internal stakeholders to identify and upload accurate WeWork floor plans on the Workplace platform
• Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives
• Drive quick adoption and deployment of the Workplace app in order to advance the strategic partnership between the client and WeWork and ultimately enable the long-term retention and growth of the account
• Supervise space utilisation performance against the client’s success metrics and provide recommendations to optimize
• Answer adhoc questions about the product and offer best practice advice
• Educate the clients’ workforce and hold webinars to ensure everyone knows how to use the Workplace application
• Renew and upsell non managed / non WeWork licenses, and partner with Account Owners to identify and uncover new Workplace opportunities in Managed Accounts
• Establish and maintain a proactive communication cadence with key partners for account Workplace check-ins

About You

Does the below sound like you? If so, we’d love to hear from you!

• A Bachelor’s Degree or equivalent qualifications
• Advanced verbal and written communication skills in English
• Demonstrable experience in succeeding in fast-paced, KPI driven sales environment
• 3+ years of professional experience in sales, account management, or related deal closing fields
• Experience onboarding customers with SAAS products is highly desirable
• Demonstrated proficiency in building strong client relationships across accounts and multiple partners
• Strong work ethic and entrepreneurial spirit
• Excellent communication, writing, and presentation skills
• Project management and business operations experience ideal
• Highly flexible and adaptable to continuous change and growth
• Excellent communicator - verbal and written
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Due to the need to support our members/clients in Korea, proficiency in Korean language is desirable

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Are you ready to lead meaningful programs that transform lives?

Join us in a pivotal role as Centre Supervisor, where you’ll manage and enhance special needs programs, fostering a supportive and structured environment for individuals aged 3 to 30. This role combines program operations, staff leadership, and student engagement to ensure a high-quality educational experience for every participant.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We manage the logistics, letting you focus on presenting your strengths.
• Direct Communication: Receive prompt updates and guidance throughout the application process.
• Personalized Advice: Leverage our insights to showcase your skills effectively.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

Key Responsibilities:

Operations Management

• Oversee daily centre operations, including class scheduling, staff deployment, and student attendance tracking (including SCFA scheme support).
• Coordinate student arrivals and pickups, ensuring all safety protocols are in place.
• Maintain a safe, clean, and supportive learning environment.

Staff Supervision & Mentoring

• Mentor and support educators through lesson plan reviews, teaching evaluations, and professional development.
• Deploy staff effectively across programs to ensure adequate coverage and support.
• Conduct regular onboarding and performance reviews for new hires.

Student & Parent Engagement

• Communicate with parents regarding student progress, achievements, and behavioral matters.
• Participate in student-parent meetings to address academic and developmental milestones.

Program Development & Enrichment

• Organize volunteer programs, CSR activities, holiday programs, and workshops, ensuring all relevant stakeholders are informed and updated.
• Collaborate with teams to enhance programming and provide diverse learning opportunities.

Administrative Duties

• Lead enrollment interviews and implement strategies to increase student enrollment.
• Partner with the marketing team to develop social media content, boosting centre visibility.

Requirements:

• Experience: At least 2 years in program or staff management within educational or special needs settings.
• Education: Polytechnic Diploma or higher in Special Education, Education, Psychology, or a related field.
• Skills:Strong leadership and organizational skills to manage daily centre operations.
  Effective communicator to build relationships with parents, staff, and external partners.
  Detail-oriented and able to multitask effectively.
  
• Certifications: First Aid and CPR certification preferred. Additional behavioral management training is advantageous.

Make a Difference Today

If you’re committed to making a meaningful impact in special needs education, we invite you to apply and bring your skills to a team dedicated to transforming lives!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Customer Service Executive (Logistic Operations)

Location: Penjuru

Salary: $2800 - $3100

Working days: Monday – Friday

Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Sushi Kyuu By Shunsui is a concept under the Shunsui Group, and a sister restaurant of 6-time Michelin Plate Singapore awardee, Shunsui.

We are lookng for a service crew and manager to be on board.

Job Description

- Manage reservations and inquiries

- Take orders and serve customers

- Manage floor supplies and equipment

- Maintain cleanliness of the outlet

- Guide and coach junior staff

Requirements

-Minimum of 3 years experience in Japanese F&B outlet

-Basic knowledge of Japanese cuisine

Job Type

1) 5 days/week scheme

Salary: from $3,200 to $4,200

Working Days: 5 days per week

2) 6 days/week scheme

Salary: from $3,800 to $4,600

Working Days: 6 days per week

Job Scope:

• Responsible for the enhancement of Digital Enablement & Transformation (DET) in the organization, in particular software applications used by clinic end users and patients, eg: Next Generation Electronic Medical Record (NGEMR), Electronic Queue Management System (eQMS), mobile applications such as Health Hub etc
• Represent the department in end users in User Acceptance Tests (UAT), End-to-End Testing (E2E) to ensure the interoperability of interdependent IT systems
• Work closely with other user departments and third-party vendors to ensure IT system readiness
• Achieve higher digital adoption rate by undertaking enhancements on key functionalities of IT / mobile applications to improve their overall performances, user-friendliness and intuitiveness
• Work closely with internal departments to analyse, identify and implement solutions to improve outcomes in the Key Focus Areas such as Workforce Transformation and Tech Enablers
• Support department in achieving the set KPIs and HQ’s strategic and tactical plans and deliverables

Job Requirements:

• A recognised Degree in any discipline
• Preferably with experience in IT domain supporting operations
• Able to work well in a team-based environment with a pro-active mindset in problem-solving and solution implementation
• Strong interpersonal and communication skills
• Proficiency in MS Office applications

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button OR email to [email protected]

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities**

“Jobstudio will not solict any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating jobstudio and our employees, you may call our office directly at 64221390 for verification. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Customer Service Executive (Logistic Operations)

• Location: Penjuru
• Salary: S$ 2,800 - 3,100
• Working days: Monday – Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279