Total 2,466 scientific operations manager job vacancies in Customer Service category in Singapore

Job Title

Client Relationship Manager

Job Description

We are seeking an eager, motivated Client Relationship Manager to join our growing and unique organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required for a Client Relationship Manager under direction of experienced personnel. Comprehensive training will be provided upon recruitment. The ideal candidate will be open to learning new things and gaining various experiences.

Candidate should meet the minimum criteria:

• Diploma and above
• Any University Degree

Job Scope

• Client Acquisition
• Customize solutions based on client's needs
• Identify new market opportunities
• Manage existing clientele base
• Maintaining and strengthening client relationship

What we can offer:

• Comprehensive 1-on-1 Training
• High Commissions and Bonus structure
• Career progression
• Friendly Work Environment

Interested applicant may Whatsapp updated resume to 88098851.

*We regret to inform that only shortlisted candidates will be notified.

Job Highlights

Contract: 12 months

Working Location: Nearest to one-North MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Oversee the relationship with outsourced vendor, ensuring they meet agreed-upon service levels and deliverables.
• Monitor and ensure the delivery of high-quality services, aligning with established standards and objectives.
• Streamline processes and workflows within the operations, identifying opportunities for optimization.
• Act as a point of contact for escalations and complex issues, driving timely and effective resolution.
• Work with vendor to generate performance reports and conduct trend analysis to identify areas for improvement and proactive service enhancement.
• Assist in the management of the budget, tracking expenses and ensuring cost-effectiveness.
• Maintain up-to-date documentation of service processes, configurations, and operational procedures.
• Ensure the vendor complies with contract terms & conditions, and manage contract negotiations as needed.
• Collaborate with internal teams and vendor partners to align operations with broader IT and organizational goals.
• Drive a culture of continuous improvement within the service delivery, implementing best practices and enhancing service efficiency.

Job Requirements

• Only Singaporean can apply.
• Degree/ Diploma in Human Resource field or equivalent.
• Experience in service delivery operations and vendor management.
• Familiarity with ITIL framework and best practices for service management is advantageous.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

xFusion International Pte. Ltd. (hereinafter referred to as "xFusion") is a leading global provider of computing power infrastructure and services. xFusion continuously creates value for customers and partners and accelerates the digital transformation of the industry. Currently, xFusion is serving customers in 130 countries and regions, including 211 Fortune 500 companies and covering finance, carriers, Internet, transportation, and energy industries.

We, a subsidiary of xFusion in APAC region, are actively expanding in Singapore. We encourage everyone to bring his/her talent into full play by putting the right person in the right role. In xFusion, you will have infinite chances to develop your “Skill Tree” and achieve career advancement to next level.

About the Role:

The Service & Delivery Department is looking for an experienced Service Delivery Manager based in Singapore. You will play a major role to lead and manage projects delivery, monitor supply chains and logistics, perform technical issue management, liaise partners for service opportunities exploration and service quality improvement.

Key Responsibilities:

• Ÿ Coordinate customer, partners and China counterpart to support & escalated issues. Focus on result and customer satisfaction.
• Ÿ Monitor and track supply chain to ensure product shipment ETA.
• Ÿ Develop field support plan and change plan to guarantee service delivery quality.
• Ÿ Monitor FRU dispatch/return status.
• Ÿ Manage implementation projects during full life cycle. Including product shipping, Proof of Delivery, Site Survey, Primarily Acceptance and Final Acceptance.
• Ÿ Interface with partners in Singapore for skills and service quality improvement.

Qualifications:

• Ÿ Bachelor's Degree in Computer Engineering, Electrical Engineering or other related.
• Ÿ 8 years working experience in IT vendor or SI.
• Ÿ Familiar with X86 server architecture
• Ÿ Experience with project management
• Ÿ Good communication and presentation skills
• Ÿ Ability to manage multiple tasks at same time.

Responsibilities:

• Support retail security systems & display product deployment
• Ensure smooth marketing collateral deployment in stores
• Address store displays and POSM placement issues
• Manage marketing & visual merchandising inventory
• Draft & submit monthly billing invoices
• Assist in events, roadshows & premium distribution
• Work closely with the team to achieve organizational goals
• Requirements & Qualifications:

Class 3 Driving License required

• Visual merchandising, IT Retail experience advantageous
• 5 Day Work Week (10am – 7pm)
• Orientation & on-the-job training provided

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Contract duration: 6 months

Work location: Bishan

Working hours: Mon - Fri, 830am - 6pm

Salary: Up to $4000

Responsibilities:

• You will support the Senior Operations Executive/Operations Manager in managing effective operations and maintenance of our retail mall.
• Coordinate operation programs and execute maintenance works to ensure the mall operates at optimum level
• Assist in annual budgeting, managing and administering all maintenance contracts and supervising expense for the operational needs of the mall
• Assist in the implementation of renovation works carried out by tenants and operational support for the promotional activities of the mall
• Liaise with Contract & Procurement team, manage and execute specific/adhoc procurement of equipment cyclical replacement & enhancement works in the mall
• Manage and attend to all feedback and service requests in a timely manner
• Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operations
• Part of Company Emergency Response Team (i.e. Site Incident Controller, First Aider, etc),
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the mall.

Requirements

• Exhibit strong initiative, leadership, and interpersonal skills
• Able to work within tight timelines, resourceful and systematic in resolving problems
• Good communication skills
• Willing to work beyond standard operating hours, when required
• Willing to learn and open to possible lateral movements between asset classes in the future (based on business needs)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4543

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary. We regret that only shortlisted candidates will be notified.

• Lead, mentor, and coach a team of customer service representatives to provide excellent service to co-living residents.
• Conduct regular training sessions to enhance the team's skills and knowledge.
• Develop strategies to enhance resident engagement and satisfaction.
• Implement initiatives to foster a sense of community within co-living spaces.
• Address resident concerns and issues promptly and effectively.
• Collaborate with relevant departments to resolve maintenance, billing, and other resident-related issues.
• Establish clear communication channels with residents to keep them informed of relevant updates and events.
• Act as a liaison between residents and internal teams to ensure smooth communication.
• Implement and monitor service quality standards to ensure a consistently high level of customer satisfaction.
• Work with other departments to streamline operational processes and enhance the resident experience.
• Prepare and present regular reports on customer service performance.

Qualifications:

• Bachelor's degree in Business, Hospitality, or a related field.
• Minimum 3 years of Proven experience in customer service management
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving ability and a customer-centric mindset.

Guest Service Manager (Hotel Industry / Night Shift) - HJ

Job Info:

• Working Days: 5 days/week
• Working Hours: 10:30pm - 8am
• Location: Central

Job Description:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ngow Hui Jun | EA Personnel No.: R24119746

Job Description

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business.
5. Ensures employee satisfaction through:- communication of business progress and all related action.- setting goals and controlling achievements.- establishing training and career development plans.Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
7. Achieves guaranteed up time and other parameters as sold to customers.
8. Promotes quality improvement processes to:- reduce cycle time- drive continuous improvement of technical performance- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

• Basic up To $3900
• Working Hours: Mon - Fri (9.00am - 5.00pm)
• Completion bonus + AWS + Variable Bonus (up to 1.5months)
• location: City Hall

Job Responsibilities:

• Assist managers in daily operations of Office Towers.
• Liaise with office tenant and to handle fit out and hand over of units.
• Investigate and follow up on defect rectification.
• Manage fitting-out for compliance with rules and safety.
• Coordinate with contractors/vendors for timely projects.
• Ensure contract and license renewals.
• Issue POs and verify contractor work.
• Manage online systems: occupant portal, access control, etc.

Job Requirements:

• Min. 2 year(s) related experience at Office Tower or Industry Office.
• Min. Diploma in Facilities Management and related fields

For consideration, kindly submit your CV or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Creative Hearts is a music and performing arts school, located at River Valley and Pandan Valley. We place a firm emphasis on sparking creativity and promoting joyful learning especially for the early years. Our aim is to provide a nurturing, safe haven for children as they embark on their first exciting journey into the vibrant world of music and performing arts.

We're looking for a motivated, responsible and organized music school manager to run and grow our school and would love to hear from you if you have what it takes!

Roles & Responsibilities:

- Manage operations, with a focus on our new River Valley branch

- Liaise with parents, teachers, partners and stakeholders

- Develop and implement new SOPs

- Drive new enrollment through open houses, sales and marketing campaigns

- Manage recruitment and staff performance and welfare

- Ensure excellent customer service from all staff and teachers

- Teach lessons (must be able to teach one or more of the following programmes: Music & Movement, Vocals, Piano or Musical Theatre)

- Write lesson plans and develop curriculum aligned with our vision and mission

Requirements:

- Strong leadership skills

- Engaging likeable personality, friendly disposition

- Ability to interact with our expat clientele at our River Valley branch

- Fluent in English, eloquent and strong interpersonal and communication skills

- Attention to detail, meticulous and organised

- Responsible and pro-active

- Growth Mindset

- Diploma or Degree in Music or Performing Arts (advantageous)

- Be able to work on Sunday (and preferrably Saturday as well)

Why Join Us:

- Potential for growth

- Caring, positive environment

- Join a team of passionate musicians and performing artistes

- Ability to make a difference in young lives

We will consider candidates with no music or teaching experience but are strong in operations or experienced in managing a school.

We look forward to hearing from you!

Unfortunately only shortlisted candidates will be notified.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

You will play an integral part in achieving branch’s goals by providing excellent customer service to our customers while attending to their banking needs.

Your role entails cash handling, customer service, end-day balancing and all operational matters at branch. Through our structured training program and mentorship, you will be fully equipped with the skills and knowledge to provide innovative and optimal solutions to customers’ query.

Responsibilities :

• Provide excellent customer service to our customers while attending to their banking needs;
• Perform day-to-day over-the-counter transactions, which includes cash handling/ management, account opening and closure, balancing of cash and cheques and remittance handling;
• Conduct CDD/ KYC checks during onboarding and transaction handling;
• Migrate and guide customers to use the self-service banking channels;
• Perform general administrative duties and support the daily operations of the branch;
• Assist customers in their enquiries and handling of feedback.

Requirements:

• Diploma / Degree in any discipline with at least 2 years' client servicing experience with basic understanding of relevant banking operations preferred;
• Excellent interpersonal communication skills and customer service skills;
• Meticulous, logical and attentive to details;
• Self-motivated and driven to attain personal & branch goals;
• Must be prepared to work branch hours as well as Sundays;

Job Description:

• Oversee the smooth operation of the clinics in providing patients with the following services:

a) Counter Services

• Registration and Queue Management System
• Billing and Payment Collections
• Scheduling of Follow-up Appointments

b) Clinic Services

• Performing patient care activities and services such as Eye
• Evaluation Tests, Instillation of Eye Drops and giving health advice to patients/family on basic eye care
• Liaise with doctors, nurses and internal departments on clarifications on patient matters
• Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination
• Conduct daily inventory checks on equipment and instruments
• Manpower and resource planning/allocation
• Prepare and analyse performance data and reports and initiate recommendation to improve the dept.’s key performance indicators (KPIs)
• Ensure compliance with policies, procedures and work instructions in all areas related to operations
• Provide assistance to staff on counter service

Staff Management and Training

• Translate clear achievable goals and learning roadmaps, aligned with organization’s strategic thrusts to staff
• Provide coaching and counselling and conduct appraisal for staff
• Ensure staff’s well-being is cared for and adequate staff engagement is achieved.
• Plan and coordinate staff development programs
• Gather feedbacks & learning points from staff and conduct meetings with respective teams/ clinics

Innovation

• Oversees and ensures seamless implementation of new or change in system and workflows
• Perform User Acceptance Test (UAT) for new or system enhancements with full impact analysis of current business/ workflows and develop milestones
• Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience
• Review processes, procedures and guidelines, work instructions and training manuals.

Project Management

• Develop project charter to ensure seamless execution of projects
• Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
• Oversee improvement initiatives, including engagement with critical stakeholders e.g. Clinic Services, Nursing, Allied Health etc.
• Develop new workflows, work instruction and training manuals

Job Requirements:

• At least a Diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry
• Critical thinker and self-directed
• Passionate about streamlining process to achieve operational efficiency and enhance patient experience
• Strong interpersonal, communication and teamwork skills
• Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.e, Service Operations

We are seeking a dynamic and organized individual to join our Telco Team as an Operations Support Specialist. This role will play a pivotal part in maintaining smooth operations within the telecommunications department by managing invoices, handling escalations, and assisting with key projects. The ideal candidate will bring a strong attention to detail, effective communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

1. Invoice Payments Management:

Timely processing and approval of vendor invoices.

Verification of invoice accuracy and compliance with contract terms.

Coordination with the Finance team to ensure timely payment to vendors.

2. Line Operations:

Conduct regular line audits to identify discrepancies, anomalies, or non-compliance in mobile line data.

Collaborate with the IT and Telecom teams to resolve audit findings and ensure data accuracy.

Implement improvements to audit processes to enhance efficiency and accuracy.

3. Telco Request Management:

Receive and manage telecom service requests through task management systems.

Ensure requests are assigned, tracked, and resolved within defined SLAs.

Collaborate with various stakeholders to fulfill service requests promptly.

4. User Escalations:

Act as a point of contact for users experiencing issues or escalations related to telecom services.

Investigate and resolve user concerns in a timely and customer-focused manner.

Escalate complex issues to appropriate teams for resolution.

5. Process Improvement & Project Support

Process Analysis: Analyzing existing processes to identify areas for improvement, inefficiencies, and bottlenecks.

Recommendations: Developing and proposing process improvement recommendations, including changes to workflows, procedures, and systems.

Project Support: Assisting project managers and teams in various project-related tasks, such as data analysis, documentation, and coordination.

Qualifications:
2-3 years experience

Bachelor's degree in Business, Telecommunications, or a related field (or equivalent work experience).
Proven experience in operations support, invoice management, and project coordination within the telecommunications or related industry.
Strong analytical skills with the ability to gather and interpret data for informed decision-making.
Excellent communication skills, both written and verbal, to effectively interact with internal teams and external vendors.
Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously.
Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
Self-motivated and proactive with a problem-solving mindset to address operational challenges and escalations.
Ability to work collaboratively in a cross-functional team environment.

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Rashpal Singh in our Singapore office on [email protected] quoting Job Reference Rashpal Singh 540563.

Job Reference: Rashpal Singh 540563

EA Registration No: Rashpal Singh, R23112174

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Jobscope

• Supervise and uphold the facilities in designated clinics, collaborating closely with contractors and vendors to ensure adherence to all regulations.
• Guarantee the completion of preventive, corrective, and ad-hoc maintenance tasks according to specified requirements and standards.
• Conduct regular inspections and evaluations of contractor performance, aiming for continuous enhancement.
• Comprehend and consolidate user needs for projects, ensuring timely and budget-compliant completion.
• Maintain proper administration and documentation to support all maintenance and project activities.
• Aid in achieving ESS and OHSAS certification for facility management and security.
• Contribute to the development of new clinics.
• Respond promptly to alarms or critical faults.
• Fulfill any additional responsibilities assigned by the department.

Requirements

• At least Degree in Estate Management/ Facility Management/ Building/ Engineering in related field.
• Minimum 4 years of experience in property management of facilities maintenance in healthcare.
• Certified Fire Safety Manager will be an advantage.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

JOB SUMMARY

Manages the day-to-day operations of MIJ's programs for Special Needs Individuals, ranging from 3yo to 30yo. Participates in the development, recommendation and administration of policies, procedures and processes in support of Centre operations. Responds to inquiries and requests and provide regular feedback.

DUTIES AND RESPONSIBILITIES

1. Plans, organises, maintains and manages the operations of Early Intervention Preparatory ant Student Care programs for students with special needs.
2. Develops, recommends and administers policies, procedures, and processes in support of the different programs' operations; implements and monitors compliance with approved policies, procedures, and processes.
3. Participates in/on a variety of meetings, committees, task forces and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
4. Organise, plan and schedule classes, as well as activities for the holiday programs.
5. Manage teachers’ responsibilities and mentor teachers to help them understand the processes, approaches to teaching in the different programs.
6. Coordinate arrivals and pick up schedule with bus drivers on a daily basis.
7. Liaise with parents on matters regarding student affairs, teaching and learning issues.
8. Attend to Student-Parent matters with regards to student’s academic and behavioural attitudes and achievements.
9. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

REQUIREMENTS

• At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, Kindergarten, or Day Activity Centre
• Polytechnic Diploma and above
• Possess good communication skills
• Meticulous and able to multi-task
• Able to work in a fast-paced environment

Job Description

e2i’s Career Centre is one of the key national nodes where jobseekers seek new opportunities and work towards being employed and employable. We are currently building our operations and data management team. Specific to the role, as a Specialist, you will be an integral part of the Career Centre operations team, which runs the day-to-day activities and events of the Career Centre.

Your Responsibilities Include:

• Ensuring that our data from various data sources are managed well, the collection process is streamlined and accurate.
• Analysing data and preparing the information in a reporting format for sharing with management to make decisions which will impact the lives of jobseekers who use our services.
• Have good understanding of the current employment landscape and the openness to find out more about current employability trends.
• You would need some experience dealing with clients as you would also liaise with internal and external stakeholders on career centre related queries.
• Able to work across teams to manage events/activities deployment and tracking of masterlist.
• Assisting in the cleaning and keying of data, and tracking of clients’ cases into case management system.
• Creating solutions for process improvement in the provision of career services.

Job Requirements:

• Able to relate to all levels of jobseekers/working people and cultivate a strong relationship with partners and stakeholders on career services matters.
• High proficiency in using systems, Microsoft Office tools, such as PowerPoint & Excel to analyse & present data.
• Meticulous, innovative and able to adapt to change – in the workplace and employment landscape.
• Able to work in a fast-paced environment and deliver the work within tight deadlines.
• Team player with strong interpersonal, writing and communication skills.
• Driven, result-oriented and able to work independently.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

• Responsible for all ISO Tank operation matters.
• Handle documents for import/export, transshipment operations and orders handling domestic and overseas customers.
• Liaise with haulers, forwarders and customers and handle invoices and payment matters.

Requirements:

• Diploma and above
• At least 2 years of operations experience in ISO Tanks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our reputable client in Singapore is looking for a Digital Product Manager to join their team in Singapore.

1. Customer Issues & System Support

- Provide investigation support, track and monitor of reported customer issues escalated from front-office.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and business partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & business partners to help speed up resolution of complex issues.

2. Servicing & Customer Experience Management

- Review customer satisfaction through tracking of support demand, and issue resolution turnaround time

- Perform analysis through data collated and identify process improvement or enhancement plans to reduce negative customer impact and improve overall customer satisfaction.

- Collaborate with journey owners to resolve identified customer journey gaps.

- Drive and execute channel process improvements to achieve operational excellence and better employee journeys.

Qualifications:

Experience in Customer Issues & System Support

Servicing & Customer Experience Management

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.

HubSpot, the world’s leading customer platform for scaling businesses, is on a mission to help millions of organizations grow better. The success and growth of our customer community in Asia is a key part of achieving this mission. The APAC Marketing team is seeking an ambitious and dynamic Marketing Manager to own our customer community in Asia.

The Customer Marketer will be responsible for planning and executing marketing programs to drive customer engagement in our core markets, Singapore, Hong Kong, and the Philippines. This role will work closely with the customer success team and both the local and central marketing teams to support retention and revenue growth goals. Core to this role will be establishing a local advocacy program, activating product launches, and introducing new and innovative ideas on how we engage our customers. In addition to defining your own scope of work, you’ll be working within a highly collaborative team on joint initiatives including customer and prospect events.

You are the right person for this role if you are excited to challenge the way we market today and represent our local customer community.

In this role you’ll get to:

• Establish and grow a local advocacy program for power users and top-tier brands, developing deep relationships with key customers
• Drive customer engagement and retention by helping customers connect with their account managers
• Support revenue goals by educating customers on new product launches, ensuring they are equipped to leverage the latest features, and developing programs that drive upsell and cross-sell opportunities
• Create and maintain regional case studies to showcase customer success stories
• Collaborate with the central customer marketing team to identify global programs that could be leveraged in-region
• Maintain relationships with central customer marketing team to identify
• Champion and advocate for customers in central programs including social campaigns and beta programs
• Support and have input on regional events where customers are one of the target audiences

We are looking for people who:

• Passionate about helping customers grow and excited to own this segment in region
• Approximately 4 years of marketing experience, preferably in a customer marketing role or within the technology industry
• Has experience planning and executing marketing plays including webinars and events, email marketing, advocacy plays, setting clear goals, driving the initiative to success and measuring the results
• A team player. The APAC team is highly collaborative - you contribute with your ideas and collaborate on regional projects, but are equally comfortable working autonomously on your own scope of work
• Exceptional written communication skills, with the ability to craft compelling stories that resonate with customers and prospects
• A critical thinker. You make decisions based on potential business impact and are able to make reasoned judgments that are logical and well-thought-out
• Familiarity with HubSpot or other CRM platforms is a plus

Overall Role:

Responsible for overseeing the core operations of the Home by using best business practices and maximizing cost-effectiveness to ensure the maintenance,upkeep of the facilities and safety aspects are in compliance with the guidelines set by Government agencies for a clean, comfortable, safe, secured and pleasant home environment for residents and staff.

Key Responsibilities

Strategic Planning

1. Contribute to the creation and implementation of best practice strategy, policies, processes and procedures to aid and improve operational performance.
2. Contribute and support new programmes, initiatives and projects with positive outcomes.
3. SSet KHIs for staff, review staff’s performance and motivate and mentor them to achieve excellence.
4. Implement action plans approved by Executive Director
5. Liaise with consultants on various fields to improve outcomes for the Home.
6. Prepare the annual Department budget.
7. Review existing vendors and ensure securing best quotations for Home’s projects and purchases.

Supervision

1. Oversee a multi-disciplinary team.
2. Devise work objective plan for subordinates.
3. Create a healthy and work balance environment to ensure physical and mental wellness.

Administration

Operations related - to ensure efficient and smooth delivery of services to the Home:

• Oversee and manage the stock keeping and purchasing of food, household and toiletries and personal needs of the residents.
• Oversee Environmental and Sanitisation programme
• Housekeeping & upkeeping of premises – kitchen, laundry, repairs and replacement, landscape and related tasks to ensure the safety, cleanliness and functionality of facilities and equipment
• Fire Safety Management
• Indoor Air Quality Management
• Transport Management
• Vendor and supplier contract Management
• Security and Guard post Management
• Audits by Government agencies
• Oversee in-house project works
• Preparation of Cyclical Maintenance report

Office related

• Donation-in-kind management – identify needs & work with Partnership Dept for donations
• Review and renewal of vehicle insurance
• Working closely with Governmental Agencies and Suppliers

Facilities Manager Qualifications / Skills:

• Strong project management skills
• Customer service orientation
• Good Written & Communication skills
• Technical engineering skills
• Decision making
• Problem solving
• Good MS Office skills
• Leadership
• Professionalism

Education and Experience Requirements:

• Diploma/Degree in Building Services, Mechanical Engineering, Building & Facilities Management or equivalent
• 5 -10 years in related positions
• Good Knowledge of mechanical building services installation, building maintenance, operations, safety, health & environmental practices and product knowledge

*Roles & Responsibilities*

Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet!

Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door for you!

We offer competitive remuneration and the chance to work in an environment with our companion animals.

We aspire to provide dynamic customer service and exceptional hospitality, and ensure our patients and clients receive the very best care whilst with us.

*Main duties:*

Client Relationship Professionals are important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to create and maintain optimal client experience and good service, upholding the team ensuring client's expectations are met, and the wellbeing of the patients is paramount.

Here are some of the key duties for this role:

· Greet and welcome patients and clients as soon as they arrive at the clinic

· Attend to incoming enquiries and triage on patient's medical conditions on phone, Whatapp and email

· Provide basic and accurate information in-person and via phone, Whatsapp and email

· Manage and plan appointments according to client and patient's best interest

· Liaise between medical departments with discretion and professionalism

· Assist with admissions/treatment as per protocols

· Receiving and verifying payments

· Liaising with courier services and laboratories to ensure that samples are delivered and collected on time

*Requirements:*

· Diploma and Degree holders are welcome

· Minimal 3 years of customer relations, customer service or hospitality experience

· Animal lover

· Good communication skills, fluent in spoken & written English

· Knowledge in animal health care or relevant working experience is an advantage. Training will be provided.

· Responsible, good interpersonal skills and able to work under pressure

. Part-time or Full-time positions

*Offer:*

· Competitive Salary

· Medical Insurance

. Performance bonus

If you think you could be the right person for this job, enjoy working with people and animals, please send us your resume and availability details to [email protected] Personal data collected will be used for recruitment purpose only.

The Residential Care Manager is responsible for the comprehensive care management, guidance, and supervision of residents not limiting to ensure efficient operations.

Areas of responsibilities:

A. Case Management

Serves as liaison with other agencies, support programs, family members, professionals and significant others as needed.

1. Conduct intake assessment of referrals.

2. Handle case assignments, draft individual care plans (ICP), review case progress and determine case closure. Develop and monitor their progress relative to their ICP through all phases of the programme.

3. Facilitates implementation of individual care plan, assess and address motivational, psychosocial issues and goal setting as part of the care plan not limiting to conducts mid-term review.

4. Identify and develop additional resources where necessary that could best serve the needs of the residents.

B. Residential Care & Operations management

1. Oversee daily operations of the centre including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements.

2. Ensure high quality and smooth operations by reviewing internal policies and procedures, leading changes for improvements and evaluating the effectiveness of the changes made.

3. Oversee the programme needs including liaising with external partners for collaboration opportunities.

4. Lead and supervise the Residential Care Assistants in the area of home care management.

C. Programme and Training

1. Direct the planning and implementation of new programmes.

2. Work with the staff team to facilitate programme needs and conduct sessions when needed.

3. Review and develop training materials where needed.

D. Other duties as assigned.