Total 5 senior manager job vacancies in Customer Service category in ite cc college central

[What you will be working on]
You will conceptualise, promote and execute programmes and activities for the participation and development of students in the areas of arts enrichment such as performing arts productions, arts leadership workshops, etc. You will be required to serve as the staff mentor of student arts groups.
 
[What we are looking for]

You should have at least 2 years of relevant work experience in arts programming and management (for example, fine arts, visual arts and/or performing arts), and in working with youths (preferably between the ages of 13 and 21). You should also have strong communication, people management and organisational skills.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

The Customer Relations (CRR) department performs the Corporate Communications role at the College. It oversees matters related to college event management, marketing communications as well as school/corporate visits as part of networking and outreach endeavours.

As a Head/Senior Officer, you will be expected to:

- Manage the operations of the Experience ITE Centre - a centre set up to promote the ITE brand of education to secondary school students

- Promote and market ITE courses to secondary school students, through outreach efforts and programmes

- Plan, manage and support projects related to events for outreach to students, teachers and parents through career fairs, talks, workshops and learning journeys

- Manage student leaders in relation to the promotion of the College

- Aid in the College’s social media engagement efforts

- Assist with other CRR-related functions including branding and promotion campaigns as well as coordination efforts with regards to the hosting of international visitors.

[What we are looking for]

- You are a team player with minimum 2 years’ experience working either in outreach, marketing or corporate communications.

- You should possess good interpersonal and communication skills, able to project manage, multitask and cope well under pressure.

- You believe in and enjoy working with young adults,

- Those who are well-equipped to analyse customer interactions and feedback, identify patterns and trends, and make data-driven decisions to improve customer satisfaction and overall performance indicators, will be considered favourably. 

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis. 

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.