Total 398 service centre manager job vacancies in Customer Service category in Queenstown, South East

A dynamic and growing freight forwarding company headquartered in Singapore, with regional offices across the region. As we continue to expand, we are seeking a meticulous and organized Customer Service Manager to join our Haulier team and help drive our success.

Long term prospects and career development will always be available for staff.

Min 2 years in relevant experience in a customer service role, particularly in logistics or transportation is highly valued.

Salary shall commensurate with qualifications and experiences.

The job duties include the following:

1. Handle Customers Inquiries.
2. Manage Shipments:
3. Resolve Issues and Complaints:
4. Order Processing
5. Provide Quotes
6. Coordinate with Other Departments:
   • Collaborating with dispatch teams, drivers, and warehouse staff to ensure smooth logistics operations.
   • Updating customers on any changes in delivery schedules or route adjustments.
   • Invoicing and Administrative duties
   • Ensure Compliance and Regulations

Job Responsibilities:

· Making outbound calls to follow up on payment related to hospital bills

· Receivables management

· General customer service duties

· Handle patient enquiries, provide billing information to patients

· Sending statement of accounts

Job Requirements:

Good interpersonal, communication and written skills

· Proactive, committed and self-motivated

· Positive team player who is also able to work independently

· Proficient in Microsoft Office applications (MS Word & Excel)

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service transactions.
• Listen, probe and question in order to clarify and understand customer needs
• Gather client and partner feedback to enhance customer experience
• Any other ad-hoc tasks assigned

Requirements:

• O Level and above
• Experience in working in healthcare industry would be preferred
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays and 8.30am to 1pm on Saturdays)
• Able to commit 44-hours of work a week
• Open to be moved to shift work (details will be discussed during the interview)

Additional Information:

• Monthly basic salary ranges from $2,000 to $2,200
• Incentives provided for good performance
• Training is provided
• 12 weeks probation
• Confirmation increment depending on performance during probation
• Workplace location is close proximity to Macpherson and Ubi MRT station

Key Responsibilities

• Install new systems, machinery, or equipment at client sites, ensuring all components are set up according to manufacturer specifications and safety standards.
• Perform on-site commissioning to ensure systems are operating correctly, testing functionality, and providing training to customers on proper usage.
• Perform routine and preventive maintenance on equipment, systems, and machinery to extend operational life and reduce downtime.
• Diagnose and troubleshoot complex mechanical and electrical failures to identify the root cause and provide effective solutions.
• Repair and replace faulty components, parts, and equipment to ensure systems are restored to peak performance.
• Provide on-site or remote technical support to customers experiencing issues with their equipment, offering clear instructions and guidance.
• Document all service-related activities, including diagnostics, repairs, and parts used, into the company's service management system.
• Escalate unresolved issues to senior engineers or technical experts for more in-depth investigation.
• Act as a key liaison between the customer and the company, ensuring customer satisfaction through timely, high-quality service.
• Develop and maintain strong customer relationships to foster long-term partnerships and ensure repeat business.
• Monitor inventory levels of parts, tools, and consumables required for service jobs, ensuring timely reordering and availability.
• Ensure the proper handling and storage of tools and equipment to maintain their integrity and readiness for future tasks.
• Create detailed service reports documenting the service work performed, including diagnostics, repairs, parts replaced, and any customer feedback or recommendations.
• Ensure all work complies with safety, legal, and regulatory requirements, as well as company standards.

Pre-Requisites (Qualifications & Experience)

• Candidate must possess at least a Diploma or Degree in Biomedical or Electronics & Computer Engineering
• Knowledge in Information Technology and/or a wide range of medical product
• 2 – 3 years of field experience in the medical industry would be an advantage
• Able to travel as and when required
• Able to perform shift and standby duties
• Good organizational and problem solving skills
• Good interpersonal and communication skills
• Meticulous and detailed-orientated
• Self-started and able to multitask
• Critical thinker
• Willing to learn clinical knowledge
• Proficient in MS Office Application (Word, Power Point, Excel)
• Good Technical Knowledge

RESTAURANT CAPTAIN

CHALEUR PTE LTD

$3,000 - $3,500 per month

Full time

Roles & Responsibilities

Service Captain (1-Michellin)

Introduction:Located in the heart of Singapore, CHALEUR is a Michelin-starred France Japanese fine-dining restaurant known for its innovative take on traditional Elegance cuisine. With the finest seasonal ingredients coming from all over Japanese & France with unique cooking techniques to create refined yet soulful dining experiences. Our team is dedicated to delivering impeccable service and memorable moments for every guest.

· Industry / Organization Type: Food & Beverage

· Working Location: Central Area at Neil Road

· Working Hours: 5 days (Tuesday to Saturday)

· Basic Salary from $3000 to $3500

Key Responsibilities:

Service Supervision:

- Lead and supervise service staff, Ensure prompt and attentive service to guests.

Customer Relations:

- Greet and interact with guests, responding to guest feedback & resolve customer complaints

Service Standards:

- Maintain high service standards, adhering to establishment's policies and procedures.

- Conduct regular service checks to ensure quality.

Staff Management:

- Train, coach, and evaluate service staff performance.

Communication:

- Liaise between front-of-house and back-of-house staff. Communicate menu changes, promotions, and events.

Operations:

- Manage table assignments, reservations, and seating.

- Monitor dining area cleanliness and ambiance.

Quality Control:

- Ensure accuracy of orders, billing, and payment processing.

Social Media: (Advantage)

1. Manage restaurant's social media accounts (Instagram, Facebook)

2. Create and schedule posts showcasing menu items, promotions, and events.

3. Respond to online customer inquiries and reviews.

4. Monitor and analyse social media metrics (engagement, followers, etc.).

Required Skills and Qualifications:

- Good command of spoken and written English

- Pleasing, Mature & Cheerful personality

- Excellent guest service skills

- Good knowledge of food and beverage service – Willing to learn

- O’ Level or Diploma in Hotel Management or related field

- 2-3 years of work experience in F&B similiar

For faster response please send your resume via: [email protected]

Summary of role requirements:

• Looking for candidates available to work:
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $3,000 - $3,500 per month

Roles & Responsibilities :

• Able to work independently.
• Preferably able to start immediately.
• Good communication skill.
• Experience in Trade Bill will be an advantage.
• Support Sales Engineer.
• Handle Quotation / PO / DO / Invoice / Profit and Loss Statements / shipments / receivables from customers / payables to suppliers / Filing / any other ad hoc duties.
• Communicate with customers / suppliers.

Job Requirements :

• Minimum 1 year related working experience.
• Experience in using MS Office.

We offer attractive remuneration plus other benefits. If interested, please email with full resume to [email protected]

General Overview:

Reporting to the Cafe Manager/Assistant. Responsible for serving customers, taking and coordinating orders and keeping all areas of the outlet clean.

Job Scope:

• Handles station assigned for the day
• Keeps outlet clean and tidy
• Serves customers with friendly and uncompromising service
• Practice good etiquette
• Be attentive to customers' needs
• Practice suggestive selling
• Check that customers' orders are being fulfilled correctly
• Ensure all used plates and cutleries on the dining tables are being cleared once the customers have left the restaurant
• Any other tasks as and when assigned by Management

Professional Experience:

Preferably with minimum of 6 months of experience in service roles in the F&B industry. For senior servers, a minimum of 1 year experience as server is required.

Other Requirement:

• Enjoys interacting with people and serving customers
• Energetic, cheerful, friendly, fun-loving and hardworking
• Always keen to get feedback for improvement
• Required to work on off-office hours as and when required
• Fresh graduates are welcome

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• 
  

We are currently recruiting for experienced waitstaff. The job requires you to welcome and seat guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell. You need to be an upbeat person and you'll need to be a team player and a problem solver and be able to use you initiative in high pressure situations

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

The Real Madrid Foundation Football & Basketball School is the only major club in Singapore providing both football and basketball training for toddlers, children and youth up to 17 years old. The school seeks to develop players and leaders on and off the field with the methods and inspiration of Real Madrid, the sports club with the largest fan base in the world.

This is an unique opportunity to work with the best technical and business administration team of any sports entity in Singapore, and to learn our proprietary training methodology blending Real Madrid philosophy and modern techniques.

We are looking for energetic individuals who will thrive in a fast pace and exciting environment representing the top football club in the world, and also the top basketball club in Europe. Join the Real Madrid Foundation Football & Basketball School and contribute to creating a positive and enjoyable experience for our students and parents. Apply now and be part of a dynamic team that supports the growth and development of young athletes in Singapore.

Responsibilities:

- Serve as the primary point of contact for parents, students, and visitors, providing excellent customer service in person, over the phone, and through email.

- Respond promptly to inquiries, providing accurate information about program offerings, schedules, fees, and registration procedures.

- Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.

- Handle customer feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.

- Maintain accurate and updated records of student information, attendance, and payment records.

- Coordinate with other departments, including coaching staff, administration, and facilities management, to ensure smooth operations and address customer needs effectively.

- Provide administrative support, such as scheduling appointments, preparing reports, and assisting with event coordination and training operations.

Requirements:

- Previous customer service experience, preferably in an educational or sports-related environment.

- Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.

- Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously.

- Proficient computer skills, including experience with Google Applicactions and customer relationship management (CRM) systems.

- Problem-solving mindset and ability to handle challenging situations with professionalism and diplomacy.

- Passion for customer satisfaction and dedication to delivering high-quality service.

- Flexibility to work during weekends, and holidays as per the school's operational schedule.

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

SUMMARY:

Develop business for the Regional Sales department by being contact point for overseas agents’ enquiries and local customers for both local and overseas market. Ensure compliance with company’s guidelines and to ensure an extremely high service level is maintained operationally to our direct clients and partners.

PRIMARY RESPONSIBILITIES:

• Handle operations on an A-Z basis file, on global shipments reporting to the Manager.
• Handle global & local enquiries for rates.
• Diligently source for best rate options to remain competitive to enhance the volume of shipments.
• Ensure rates quoted are accepted by agents/partners/ customers before shipment takes in effect.
• Proactively follow up on quotation sent to agents/partners/customers with closure.
• In charge of coordination of shipments for overseas market, when necessary.
• Maintain Sales and P&L reports and comply with all management directives in a prompt and concise manner.
• Maintain existing and develop new relationships with carriers, airlines and co-loaders where needed, in order to provide solutions and optimize revenue.
• Minimize the risk be it financial or liabilities to M+R for all shipments in accordance with guidelines set by the management and/or SOPS and to utilize the company’s IT tools and to actively promote them.
• Monitor and ensure compliance with all SOPS on a regular basis and keep the management regularly and pro-actively updated.
• Assist Manager on ad-hoc duties whenever necessary.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. GCE ‘O’ Level/ Diploma or higher

2. Fluent in written and spoken English and other local languages

3. Able to work on own initiative offering overseas offices/overseas and local customers a professional high level of service

4. Able to see jobs through from start to finish

Specific Responsibilities:

• Input and output label
• Attend to general inbound enquiries, requests and feedbacks received via phone and e-mails
• Preparation for survey and moving event
• Inspection of item in the Warehouse
• Responsible for export shipping document for both air and sea
• Input our tracking system
• Sales assistant . i.e. input and output data , sales approach to customer via phone and e-mails .
• Overall in charge of Moving Branch Office Admin function.
• Assist the Operations Team to indent and procure Moving related Stationery & Non-Stationery Items.
• Responsible for Invoicing our clients.

Job Specifications/Requirements:

• Higher NITEC or Diploma or its equivalent
• Min. 2 years of administrative & procurement support role; proficient in MS applications in particular Excel and Word
• High inter-personal skills, ability to interact with all levels of personnel so as to achieve smooth communication
• Positive disposition with high energy to learn new things; highly organized and ability to multi-tasks.
• Fluent in English and able to liaise with Japanese speaking customers (is an added advantage).
• A Team Player

Working Arrangements:

Work Location: 2 Bukit Merah Central, #08-01, Singapore 159835

Work Days: Mondays to Fridays

Work Hours: 8:30AM to 5:30PM

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to

1. ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
2. the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
3. Recover lost Maintenance contracts from the market

• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Schindler technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team
• to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team.

Job Description and Requirements

Cashiering

1. Process cash, credit, and digital transactions accurately.
2. Maintain a balanced cash register and reconcile sales at the end of each shift.
3. Provide customers with receipts and accurate change when necessary.

Operations

1. Opening the store according to established standards.
2. Closing the store for the day according to established standards.
3. Greet and assist customers in a friendly and timely manner.
4. Take customer orders and provide detailed information about store items.
5. Ensure customer satisfaction by addressing inquiries and resolving concerns promptly.
6. Prepare and assemble food items according to established standards.
7. Ensure food quality and presentation meet company guidelines.
8. Follow hygiene and safety protocols in food handling and preparation.

Ad-Hoc Duties

1. Assisting the Store-in-Charge.
2. Ad-hoc general operational duties.

Able to work on Weekends and Public Holidays.

Part-Timers and Students are also welcomed to apply.

Job Description and Requirements

Cashiering

1. Process cash, credit, and digital transactions accurately.
2. Maintain a balanced cash register and reconcile sales at the end of each shift.
3. Provide customers with receipts and accurate change when necessary.

Operations

1. Opening the store according to established standards.
2. Closing the store for the day according to established standards.
3. Greet and assist customers in a friendly and timely manner.
4. Take customer orders and provide detailed information about store items.
5. Ensure customer satisfaction by addressing inquiries and resolving concerns promptly.
6. Prepare and assemble food items according to established standards.
7. Ensure food quality and presentation meet company guidelines.
8. Follow hygiene and safety protocols in food handling and preparation.

Ad-Hoc Duties

1. Assisting the Store-in-Charge.
2. Ad-hoc general operational duties.

Able to work on Weekends and Public Holidays.

Part-Timers and Students are also welcomed to apply.

Job Description and Requirements

Cashiering

1. Process cash, credit, and digital transactions accurately.
2. Maintain a balanced cash register and reconcile sales at the end of each shift.
3. Provide customers with receipts and accurate change when necessary.

Operations

1. Opening the store according to established standards.
2. Closing the store for the day according to established standards.
3. Greet and assist customers in a friendly and timely manner.
4. Take customer orders and provide detailed information about store items.
5. Ensure customer satisfaction by addressing inquiries and resolving concerns promptly.
6. Prepare and assemble food items according to established standards.
7. Ensure food quality and presentation meet company guidelines.
8. Follow hygiene and safety protocols in food handling and preparation.

Ad-Hoc Duties

1. Assisting the Store-in-Charge.
2. Ad-hoc general operational duties.

Able to work on Weekends and Public Holidays.

Part-Timers and Students are also welcomed to apply.

Kumon Centre at Bukit Merah Central Hiring: Assistant Teacher

We are looking for an assistant teacher to join our team, supporting Mathematics, English, and Chinese Language programmes.

Job Scope:

1. Mark worksheets using answer books provided.
2. Pack and organize worksheets.
3. Prepare the center for lessons.

Requirements:

1. Enjoy working with children.
2. Able to commit for at least 3 months.
3. Available to work on:
   Monday, Tuesday, and Thursday: 5 to 7pm

Application Details:
Interested applicants, please email your resume to Teacher Anna at [email protected], including the following details:

• Name
• Age
• Highest educational qualification
• Current status (e.g., student, housewife, working adult, etc.)
• Place of residence
• Period of availability for the job

RESPONSIBILITIES

• Provide comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for scientific and/or biopharmaceutical equipment;
• Provide technical consultation to customers; with a focus on the refrigeration system;
• Respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline;
• Prepare service reports.

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Minimum 3 years of relevant technical work experience in service/ maintenance;
• Ideally process experience in similar industry (scientific/biopharmaceutical);
• Understanding of refrigeration system as focus;
• Excellent communication and interpersonal skills;
• Able to work independently and a team player;
• Self-motivated, results-oriented individual with good business acumen;
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Excellent technical exposure in the scientific/biopharmaceutical industry
• Fixed Monthly Transport Allowance

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

Information:

Working hours : 5.5 days; Mon to Fri, 8:00am to 5:00pm; Alternate Saturdays

Job Description:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Requirements:

• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Carol Tan

EA License No.: 23C1894

EA Personnel No.: R24121972