Total 16,891 service engineer job vacancies in Customer Service category in Singapore

Job Responsibilities:

• Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
• Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
• Monitor service levels and performance metrics to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction.
• Collaborate with other IT teams and departments to resolve complex technical issues and ensure seamless service delivery.
• Develop and maintain service desk and technical procedures, documentation, and knowledge base to facilitate efficient problem resolution and training.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs for team members.
• Stay up to date with emerging technologies, industry trends, and best practices in IT service management. Perform regular IT audits of processes to discover areas of weaknesses and fortify them.
• Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business.

Qualifications:

• Minimum NITEC in any discipline
• Minimum of 2 years of experience in IT support, with 1 year in a leadership or supervisory role.
• Proven experience in managing and motivating a team to achieve performance targets and deliver high-quality customer service.
• Comfortable to work in a healthcare environment.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests.
• Coordinate and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend.
• Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Other Responsibilities:

• Ensure that all Key Policies of are enforced and adhered to.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook.
• To perform other duties assigned by the Management from time to time.
• Attend Workplace Safety and Health meeting as deemed suitable by the management

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

☑ MNC - Medical Device & Equipment Manufacturer

☑ Basic $ 2800 - $4000 + Transport Allowances $350 - $1050 + OT + Standby Allowance + Bonus

☑ 5 Days, Flexi Hours - Required to standby once a month

☑ Location: Island-wide (Parking & ERP Fully Claimable)

☑ Good Benefits & Career Prospect

Responsibilities:

• Install, maintain, and troubleshoot medical imaging equipment.
• Prepare service reports, process orders, and maintain accurate records.
• Build strong relationships with clients and ensure their satisfaction.
• Develop technical skills and stay updated on industry advancements.
• Work independently, collaborate with team members, and maintain a positive attitude.

Requirements:

• Strong foundation in electrical, electronic, computer hardware, and networking.
• 1-3 years of experience in the medical device industry or engineering field preferred.
• Open to both experienced professionals and entry-level.
• Willingness to work night shifts and travel required.

Remuneration will be commensurate with experience and qualifications.

Only shortlisted candidate will be notified.

Yang Hui Shan (Sherri)

EA Reg No.: R22106683

Job Responsibilities:

• Registration of patients, queue management.
• Dispensing of medications and collecting payment
• Support doctors in simple procedures and chaperones
• Stocks taking of medication, consumables and equipment including replenishment.
• Basic clinic housekeeping

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Passionate to learn and work in the Healthcare sector
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

SUMMARY:

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received

Responsibilities:

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
• Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements:

• Diploma in IT-related fields
• Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.
• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Core Rotating 8.5hr staggered

• Monday to Friday: 8.5hrs
  1. Day Shift: 01.00PM – 10.30PM, with dinner break
  2. Night Shift: 10.30PM – 08.00AM with night snack/supper break

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• May be required to work on weekends

How to apply:

Send your application to: [email protected]

In line with our mission to create financial independence for Persons with Disabilities through sustainable employment, we have set up an outsourced contact centre cum training hub to equip them with employable skills and consequently employment opportunities.

We are currently looking for Customer Service Associates who are passionate in working alongside persons with disabilities to deliver seamless user experience to our customers.

Responsibilities

• Provide optimal customer experience over the phone
• Handle email enquiries and live chats in accordance with Service Level Agreement
• Follow up on outstanding cases in a timely manner
• Provide feedback to the Team Lead on issues for improvement

Requirements

• At least an ‘O’ Level/’N’ Level/Nitec certification from a recognised educational institution
• Preferably with 2-3 years of customer service experience in a call centre environment
• Comfortable to work rotating shift hours, including weekends and public holidays
• Strong communication and interpersonal skills
• Passionate in working with person with disabilities
• Persons with disabilities are welcome to apply

Role: Patient Service Associate
Location: Novena
Contract Period: Oct 2024 to End Feb 2025
Work Schedule: Mon to Sun, including Public Holidays ; 11am to 8pm
*Convertible to permanent staff*
Salary: $12/hr
Physical Interview

Job Description:
- Assist with registration of inpatient visitors via kiosk, counters etc.
- Assist with scan-in/out duties at the gantries.
- Assist with retrieval of RTLS tags from exit gantries, replenishment of tags to counters, kiosks, charging room, office etc.
- Assist with way finding duties, taking in general queries/feedback and ensure needful information is escalated according to department’s reporting structure.
- Ensure adequate communication is performed within the team to ensure all ground duties are completed promptly.
- Any other duties/events/activities assigned by Duty Manager.

Job Requirement:
- Able to stand for long period

- Experiencec working in customer service roles

Attention to: Hailey Yang
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant

Working Hours: Monday-Friday 9am - 6pm

Saturday-9am - 1pm

Job Description

• Daily Operations for Air Freight
• Coordinate All Air Import/Export Freight Activities
• Quotations, Bookings, Documentation, Data Entry, Shipment Tracking and Tracing, and Billing. Issue Airwaybills and Invoice clients and agents, as well as organising documentation and shipping records.
• Any other duties as per requirement and assigned.

Job Requirement

• With min 1 year experience in handling Air Freight Operations and documentations
• With Diploma in Logistic / Supply Chain is preferred

Customer Service Officer | Up to $2.8k | 5 Days | Changi

• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Customer Service Officer

• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Job Description:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.

Working Arrangements:

Working hour : 8 Hours per shift

Shifts : 3 shifts (A – 7am to 3pm), (B – 3pm to 11pm), (C – 11pm to 7am)

Working Location: Changi Airport

Location: Educational Institute near Upp Changi MRT Station

Working Hours:

• Monday to Friday: 8:00 AM to 6:00 PM
• 1 or 2 Saturdays per month: 8:30 AM to 1:00 PM (depending on rotation)

Salary: Up to $2800 (subject to qualifications and relevant experience)

Scope of Services:

• Provide 1st Level Technical Support to users via phone, remote assistance tools, and email.
• Escalate, track, and resolve all incident/service requests/problems professionally and in a timely manner.
• Provide onsite support as necessary.
• Assist with any additional administrative tasks as required.

Requirements:

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony skills.
• Good problem-solving and interpersonal skills.
• Self-aware, self-controlled, and motivated in customer handling.
• Demonstrated initiative, tactfulness, and willingness to serve.
• Ability to collaborate effectively in a team environment, especially during crisis situations.
• Clear and effective expression of ideas and information.

For interested applicants, kindly click "apply"

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Position summary statement:

Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.

Primary Responsibilities:

• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
• To develop and maintain close business contact with the in-house guests to provide a positive impression.
• Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
• Ensure timely reply to any guest enquiries via websites and email enquiry
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay oT ensure all guests data are updated in PMS system.
• To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Work closely with the team & other departments to ensure all information are shared promptly.
• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
• Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
• Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives ti meet guests’ request.
• To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
• To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
• To prepare welcome folders and relevant materials for LSG guests and before the arrival.
• Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.
• To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.
• To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.
• To perform other duties assigned by the Management from time to time.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook and Workplace Safety and Health as well as to highlight any issues that may cause harm for both staff and guest.

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

- Any 5 days work week Mon to Sun, 2 shift pattern (Either 7am to 4:30pm / 12pm to 9:30pm)

- Rostered including weekends and PH

- AM - $12/hr, PM $14/hr

Job Description & Info

- Performing reception and front desk duties.

- Portering and Triaging duties such as transfer of patients from one location to another.

- Attending to all enquires of patients and visitors including phone

enquiries.

For interested candidates, please send your updated resume:

Job Highlights:

• Hybrid Working Arrangement @ Haw Par Villa

Job Responsibilities:

• Serve as the main point of contact for customer inquiries, complaints, ensuring timely resolution and maintaining a high level of client satisfaction.
• Provide guidance to customers on service protocols, requirements, and product-related information.
• Redirect incoming customer calls/emails to the appropriate departments for a prompt response.
• Review and resolve customer issues to maintain accurate data and ensure timely processing.
• Notify customers of critical updates and service-specific requirements.
• Track and report recurring customer issues to relevant departments to facilitate continuous improvement.
• Evaluate customer requests for additional testing/sampling and inform superior of the results/reasons for any delays or limitations in fulfilling requests.
• Amend patient information in the site database as required.
• Coordinate and resolve issues with samples and requisition forms for timely accessioning and reporting.
• Attend cross-functional meetings to discuss service improvements, risk assessment, and customer satisfaction.
• Collaborate with internal teams to develop forms and resources that support seamless customer service interactions.

Job Requirements:

• Diploma or Degree in Life Science / Business Administration or any related discipline
• Minimum 1 year experience in Customer Service or similar functions
• Comfortable to work in a laboratory environment
• Proficiency in Japanese as this role requires you to liaise with Japanese customers
• Strong in communication and problem solving skills
• Ability to work in a fast-paced environment

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446
EA License No: 16C8261

Job Scope:

• Provide receptionist duties at front counter
• Prepare and dispense medications
• Assist doctors during consultation and clinical procedures (if necessary)
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liase with various insuarnce company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Requirements:

• Min GCE N/O/A Levels or Diploma in any fields
• Prior healthcare experience is preferred
• Comfortable to float to different clinic locations in central area

Interested and qualified candidates , please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd: 99C4599

Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, ensuring a clear understanding of customer needs.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer concerns and improve service processes.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Full Title : Customer Service Executive

• Location: Changi
• Working days: 5 days
• Weekday: 8am - 5.45pm
• Salary: $2,300 - $ 2,800

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.

2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.

3. Provide customer service to walk-in clients, and handle cashiering duties.

4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.

5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.

6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.

7. Perform any other duties as assigned.

Requirements:

1. 1-2 years of experience in parts management within the music instrument industry.

2. Proficient computing skills and familiarity with relevant software and systems.

3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position summary statement:

Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.

Primary Responsibilities:

• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
• To develop and maintain close business contact with the in-house guests to provide a positive impression.
• Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
• Ensure timely reply to any guest enquiries via websites and email enquiry
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay oT ensure all guests data are updated in PMS system.
• To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Work closely with the team & other departments to ensure all information are shared promptly.
• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
• Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
• Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives ti meet guests’ request.
• To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
• To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
• To prepare welcome folders and relevant materials for LSG guests and before the arrival.
• Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.
• To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.
• To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.
• To perform other duties assigned by the Management from time to time.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook and Workplace Safety and Health as well as to highlight any issues that may cause harm for both staff and guest.