Total 17,125 service operations manager job vacancies in Customer Service category in Singapore

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Location: Changi Aiport

Working Hours:

• Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pm

Salary: Up to $2,800 (based on qualifications and experience)

Responsibilities:

• Provide 1st Level Technical Support via phone, remote assistance, and email.
• Escalate and track incident/service requests professionally and promptly.
• Provide onsite support as needed.
• Assist with additional administrative tasks as required.

Requirements:

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony and problem-solving skills.
• Self-motivated with a customer-oriented attitude.
• Ability to collaborate effectively in team environments

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

In a nutshell

This gig is all about ensuring all maintenance matters are dealt with efficiently, effectively, and safely (managing external contractors where needed to achieve necessary PPM procedures). You'll be monitoring and checking all maintenance areas and carry out maintenance procedures to a high standard ensuring all WH&S regulations are followed.

A day in the life

• Manage the snagging of the building in co-operation with contractors and the Club Manager.
• Take complete ownership and support the Operations and Experience Manager in all Safety responsibilities.
• Interface with all appointed sub-contractors so that they can complete their allocated work in a safe and efficient manner.
• Be responsible for the management and administration of maintenance agreements.
• Be responsible for the management of the building management system.
• Liaise with the landlord and the landlord representatives with regard to all base build issues, responsibilities, and standards.
• Ensure member information is handled in line with the privacy guidelines and maintain strict confidentiality to ensure it is not disclosed to any third party.
• Maintain a thorough understanding of Virgin Active's Brand Standards.
• Interpret and deliver the Brand Standards on a daily basis.
• Ensure all systems and procedures are followed in line with Safety working guidelines and procedures.
• Record all maintenance duties and tasks via the maintenance checklists.
• Keep all maintenance logbooks up to date.
• Ensure cost control of the repairs and maintenance supplies budget.
• Process purchase orders in line with guidelines.
• Compile and provide weekly, monthly and quarterly reporting.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Job Responsibilities

• Greet and seat customers in the restaurant, ensuring they feel welcome and attended to.
• Take and serve orders promptly, accurately, and efficiently, with a focus on delivering a memorable dining experience.
• Provide detailed information about the menu, including yakitori dishes, beverages, and daily specials, to assist customers in making informed choices.
• Prepare and serve beverages, including alcoholic drinks, with a high level of expertise and presentation.
• Maintain cleanliness and organization of the bar area, including stocking and replenishing supplies as needed.
• Assist with setting up and closing the bar area, ensuring it is ready for service.
• Handle customer inquiries, special requests, and feedback with professionalism and a positive attitude.
• Work closely with the kitchen staff to ensure timely and accurate delivery of orders.
• Process payments, manage bills, and ensure accurate cash handling and transactions.
• Uphold the restaurant’s standards of service, quality, and cleanliness at all times.
• Collaborate with team members to create a harmonious and efficient work environment.

Job Requirements

• Previous experience in a similar role, preferably in a high-end or Japanese restaurant setting.
• Strong customer service skills with a friendly and outgoing personality.
• Basic knowledge of Japanese cuisine, particularly yakitori, and a willingness to learn more.
• Experience in bartending or beverage service is a plus.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Flexibility to work evenings, weekends, and public holidays as required.

* Manager / Supervisor

* Car Groomer role

* Attactive salary package & benefits

Key Responsibilities :

• Oversee day-to-day operations of the car wash, ensuring smooth workflow and adherence to service standards. Schedule and coordinate car wash services, managing customer appointments and walk-ins efficiently.
• Monitor equipment, tools, and chemical supplies, ensuring proper maintenance and timely replenishment.
• Lead, motivate, and supervise a team of car wash attendants and technicians. Monitor staff performance and provide constructive feedback to improve productivity and service quality. Conduct training sessions for new employees, covering car wash procedures, safety protocols, and customer service.
• Ensure a positive and seamless customer experience, handling inquiries, resolving complaints. Address customer issues promptly and professionally, maintaining high levels of satisfaction.
• Promote additional car wash services such as detailing, coating, and interior cleaning. Quality Control :Inspect vehicles after washing to ensure that all services meet company standards. Implement quality checks to ensure consistency in the level of service provided.
• Monitor car wash times to ensure efficiency and avoid customer wait times. Safety and Compliance.
• Ensure all staff adhere to safety and operational protocols, minimizing risk and accidents. Regularly inspect the car wash facility for safety hazards, cleanliness, and compliance with local regulations.
• Promote and uphold environmental sustainability practices, such as proper water recycling and chemical usage.

Requirements :

• Minimum 2-3 years working experience in a supervisory role, preferably in the car wash or automotive service industry.
• Diploma or relevant certification in operations, automotive services, or business management is a plus.
• Proven ability to manage, motivate, and train a team, ensuring smooth operation and high service quality.
• Strong customer service skills, with the ability to handle complaints and requests in a professional manner. Technical Knowledge.
• Familiarity with car wash systems, equipment maintenance, and chemical handling.
• Ability to troubleshoot operational and technical issues quickly and efficiently.
• Willingness to work on weekends, public holidays, and during peak business hours.
• Strong interpersonal and communication skills, both written and verbal, in English; other languages are a plus.
• Knowledge of car wash technology and automated systems.
• Understanding of safety and environmental regulations in Singapore’s automotive service industry.

We Offer competitive salary and performance-based incentives. Employee discounts and memberships.

Interested candidates are encouraged to submit the detailed resume and experience to [email protected] or whatsapp to 87868970.

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

Job Descriptions:

• Ensure smooth frontline operations, adhering to company guidelines, to enhance customer satisfaction.
• Monitor job progress and keep customers informed on repair/servicing status.
• Offer professional advice on necessary repair/service jobs.
• Manage all documentation, including costs, claims, and vehicle history files.
• Coordinate with other departments to meet customer needs.
• Update and notify customers about upcoming service due dates.
• Answer incoming phone calls and assist customers with inquiries.
• Perform additional duties as assigned by management.

Remarks:

• Car workshop working environment

JOBMATCH Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R24122185

EA Personnel: Claudia Lim Pei Chen

60 Albert St, #10-09 OG Albert Complex, Singapore 189969

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR.

About You

We’re looking to recruit an experienced Customer Service Team Lead reporting to the Customer Service & Logistics Manager based in Singapore. You will be part of the APAC Customer Service team and together, you will partner with your stakeholders to ensure customer service excellence.

This is a varied role for a person who has a strong grounding in order management, people management, excellent customer service plus communications skills.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people around the world consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

• Process order entries, ensure that these entries are accurate, issue timely invoices, and actively correspond with customers on delivery/service status in APAC.
• Prepare shipment documents, and liaise with forwarders to ensure delivery of outgoing shipments is timely
• Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
• Handle sales inquiries by coordinating pricing and product issues with the country sales managers and responding to customers' inquiries
• Co-ordinate the complete process with the appropriate Supply Chain, Production & Finance department
• Pro-active contact with customers / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
• Manage claims, returns, and refusals from the customers appropriately. Follow through with the investigation and closure of complaints.
• Ensure logistics operational procedures are observed and complied with
• Review work processes for continuous improvement
• Coach and lead CSR, enhancing their skills and capabilities
• May assist in other areas or perform duties as required

EHS

• Perform, Maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to our APAC head office located in Biopolis, Singapore.

What You’ll have

• Diploma / Degree in any discipline
• Minimum 5 years experience in chemicals or food ingredients industry with at least 2 years in the capacity of managing a small team
• Excellent verbal and written communication skills
• Experience with SAP – CS module
• Team player
• Ability to follow through and work under tight deadlines
• Tenacity to work on complex projects and manage multiple stakeholders

What We Can Offer

• Base salary with AWS + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Hybrid working arrangement
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

Position: Service Support Crew
Location: Singapore (On-site presence required on weekends; remote work on other days)

About Red Dot Bespoke:
Red Dot Bespoke is a Singapore-based custom clothier focused on combining tradition with technology in bespoke tailoring. Join us if you’re passionate about customer service, data management, and tailoring innovation.

Key Responsibilities:

• Customer Service (On-site): Engage with clients at our showroom on Fridays, Saturdays, and Sundays in English and Mandarin.
• Data Entry (Remote): Manage CRM and inventory data from home on weekdays.

What We’re Looking For:

• Bilingual: Proficiency in English and Mandarin to engage with customers and suppliers.
• Tech-Savvy: Skilled in Google Docs, Sheets, CRM, and AI tools like ChatGPT.
• Industry Knowledge: Experience in custom tailoring or similar fields is a plus.

Why Join Us?
At Red Dot Bespoke, we value long-term growth and offer flexibility to fit your lifestyle. Be part of an innovative team working to redefine the custom clothing experience.

Application:
Apply with your resume and a brief introduction. We’re excited to hear from you!

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience in healthcare would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

• You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned banking accounts.

• Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.

• Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions and increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.

Who You’ll Work With

• Work with the rest of the GTM team within Singapore and/or Growth Market business unit.

• You will demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision-makers all leading to increased customer satisfaction & further expansion opportunities.

• The position reports to our Geo Leader leading the CX team across APJ region.

What Makes You a Qualified Candidate

• Minimum of fifteen (15) years of experience on responsibilities as strategy expert, business/ industry consulting, client partnership, customer succession planning, and other relevant experience

• Solid exposure and knowledge of the banking industry

• First-hand involvement with major bank projects, programs or business operations like risk compliance programs, etc

• Extensive expertise in data management

What You’ll Bring

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.

• Currently or previously engaged with consulting or professional services firm is a plus

• A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.

• Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.

• Possess the ability to multitask and manage competing priorities across multiple customers.

• Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.

• Excellent English language proficiency and presentation skills.

This role could require Domestic & International travel.

We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office, subject to the business needs.

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

Benefits:

• Basic salary from $2000 - $2800

• No experience required

• Training provided

• 5 working days per week

Job Scope:

• Share enthusiasm for specialty coffee, tea, and menu items with customers, supported by thorough training.

• Prepare and serve beverages, food items, and merchandise with care and attention to detail.

• Handle cash transactions accurately and responsibly.

• Ensure the safety and well-being of customers and team members by adhering to health protocols.

• Keep the working environment clean, organized, and compliant with all health and safety standards.

Job Requirements:

• No prior related working experience required

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

If you're interested in working for a dynamic, growing company with room for advancement and excellent opportunities for education, then GOLFTEC Singapore is the place for you.

About Us

GOLFTEC is the global leader in golf instruction with millions of lessons taught and more than 200 centres across the USA, Canada, Japan, China, Hong Kong, and Singapore. Since 1995, we have been focused on one central mission—to help people play better golf. With an unwavering commitment to that goal, we provide a place where golfers of all ages and ability levels can work with an expert in golf instruction to build a game improvement plan customized to their specific needs and goals.

GOLFTEC Singapore is an exclusive licensed franchisee of the proven GOLFTEC model, combining excellent golf teaching professionals and proprietary technology to provide world class golf instruction and custom club fitting services in our 6-bay flagship centre in Raffles Place. For additional information about us, visit www.golftec.com.sg.

Center Operation Manager Responsibilities:

• Manage center day-to-day business operation, make sure the center is intopcondition at all times, able to supervise center transactions & merchandisepurchase.
• Develop and implement plans and strategies for achieving center sales, merchandise, and service profit targets. Prepare and analyze monthly reports, conduct bi-week center-wide employee&coach meeting.
• Forecast and analyze monthly center performance, develop marketing plan, recommend, prepare and execute advertising and promotion plans, budget, and schedules.
• Oversee digital marketing for better customer engagement andbusiness growth.
• Prepare and execute manpower plans & recruiting, check and approvedepartment’s monthly staff roster.
• Manage operation budgets and expenses (including manpower expenses).
• Enhance GOLFTEC online shop sales by maximizing synergy with Marketingdepartment and coach team to drive center business and conversation.
• Collaborating with club brand vendors and business partners for most favorable terms and conditions.
• Conduct effective performance management & apprasial of staff.
• Keep up to date on business trend and brand product knowledge.
• Enhance and upgrade customer service levels based on customers’ requirements/feedback, increase center renewals and referral.
• Resolve customer complaints and obtain customers’ feedback. Comply with Company’s policies, rules, and regulations and abide by social rules and regulations.
• Maintain in confidence all confidential information owned or used by theCompany.

Requirements 

• Bachelor's degree in business, marketing, or related fields. 
• Applicants must be experience in operation of business over 10 employees
• Minimum 3 years of relevant experience in hospitality management, golf facilities, high end clubs/restaurants or retail operations. 
• Strong leadership, organizational, and analytical skills. 
• Excellent communication and negotiation skills. 
• Proficient in Microsoft Office applications.

• Well Established Company
• Basic Salary $4000 to $5800 + AWS +VB
• Working location: Lorong Chuan
• Working hours: Normal Working Hours (8:45am to 6pm)
• Marketing | Brand Awareness | Product Profitability

Job Responsibilities:

• Develop and execute short/long term action plans to grow the product portfolios in terms of its brands awareness, market share and product profitability.
• Plan and execute ATL (above the line) and BTL (below the line) campaigns, marketing communications (online and offline) and trade marketing activities for all product portfolios under his/her responsibility
• Plan and manage A&P spending (Advertising and Promotion spending.) within budget assigned and ensuring ROI for each campaign
• Lead and execute the promotion, advertising, and marketing campaign effectively through strategic partnership alliances with agencies, vendors, and other external stakeholders to ensure successful implementation according to timeline.
• Conduct market research, analyze consumer’s insights, market intelligences & competitive information to develop new product idea/concepts and effective marketing plan for the assigned products/brands.
• Conceptualizes innovative, consumption-driving promotions that are profitable and linking promotions to advertising wherever possible to create an integrated & targeted 360-degree marketing plan
• Build strong brand/product presence in all distribution channels (including assisting in e-commerce at Marketplace)
• Work with internal stakeholders (Sales, Promoters, Finance, Warehouse) to implement marketing plans effectively according to timelines
• Track and monitor market trends to analyze product sales performance

Requirements:

• Degree in in Marketing or Business Administration
• At least 4 years of relevant marketing working experience in the FMCG industry
• Experienced in managing a marketing budget and/or creative agency

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Proficient in English and Chinese, with the ability to communicate effectively with stakeholders, clients, or partners across different geographical locations.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.