Total 1,612 site engineer job vacancies in Customer Service category in Singapore

Do you pride yourself on delivering the highest standard of customer service? Are you a fast learner and possess a keen desire to maintain and operate a wide variety of systems? Do you like helping out at events, ensuring that the AV component are all well taken care of?

If so, come join our team. We believe in delivering excellence and if you share the same motto, we’ll be a great fit together. We promise you a friendly work environment and the opportunity to grow your career.

The Responsibilities:

Implementation Support / Operations

· To provide support in the implementation and operation of all aspects of audio visual, video conference, display and presentation technologies used in the client’s premises.

· Assisting in the provision of support for internal and external events.

· To carry out routine testing of equipment to diagnose, log and report operational faults.

· Working with our team to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum.

· To ensure any paperwork is completed on time and filled out completely, as required.

· Support in-house Video Conferencing technology

· Clean and maintain audio and video equipment and ensure that they are stored properly

· Diagnose, test and resolve A/V equipment and media system problems as part of the regularly scheduled preventative maintenance cycle

· Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting

Maintenance

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
• To maintain records of equipment usage (when applicable), to make minor adjustments and repairs to equipment when necessary.
• Raise tickets for faults and liaise with relevant bodies for repairs of malfunctioning equipment
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
• Assist with first line fault repairs
• To carry out scheduled maintenance checks (room checks/power downs) and to write technical reports based on test results

The Pre-Requisites:

• Responsible, self-motivated and a self-starter.
• Preferably at least two years of experience in the operation, engineering and / or installation of AV systems. A strong knowledge of audio, video and networking engineering fundamentals.
• Should have, if not all, most of the following industry certifications: Crestron, Zoom, QSC, Cisco, Shure, Poly
• Team player and can work independently
• Drive to exceed expectations and in delivering excellence.
• Must be able to effectively handle stressful situations.
• Candidate must possess at least Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Required language(s): English
• Come join us, we will prepare you for the success you yearn for in your career.

Deputy Site Service Manager

Company: Hitachi Asia Ltd.

Shifts: Rotating shift, 24 hours 7 days on-call on duty

Location: Singapore (National Cancer Centre Singapore)

Position overview

Hitachi Asia Ltd. is searching for a Deputy Site Service Manager to join the Particle Therapy Systems Division for its Proton Beam Therapy (PBT*) project at National Cancer Centre Singapore (NCCS).

(*) The PBT System is the most advanced radiotherapy system composed of a particle accelerator, rotating gantry and its control systems etc.

The Deputy Site Service Manager will be responsible for daily technical operation and maintenance of the PBT system installed at National Cancer Centre Singapore and will lead a team “Service and Maintenance Organization (SMO)” and supervise its activities. The Deputy Site Service Manager will be a primary contact point for the customer and Hitachi teams for any troubleshooting at site.

The Deputy Site Service Manager would ensure that the SMO works are in compliance with both the external and internal laws and regulations such as worker safety, radiation protection, technical and mechanical procedure and facility protocols. It is required electrical/mechanical knowledge and relevant work experience.

Role and responsibilities

• Lead and direct SMO and its activities.
• Plan and supervise SMO’s activities to ensure daily operation and appropriate maintenance service.
• Select and coordinate subcontractor activities including procurement and outsourcing services.
• Manage and monitor both technical and administrative records and documents.
• Respond to calls for service support and emergencies 24/7.
• Communicate and collaborate with the customer, relevant Hitachi departments and vendors.
• Perform test, inspection, adjustment and troubleshooting of PBT equipment.
• Comply with all regulatory standards and requirements such as, applicable laws, radiation safety regulations and internal policies of both Hitachi and National Cancer Centre Singapore.
• Adopt new technology, products and processes in daily operations.
• Develop a complete working knowledge of PBT system.
• Teach the team while doing the maintenance work together.

Requirements

• Advanced proficiency in English and Japanese (N1 level) to support and communicate on a technical level with the system specialist located in Japan.
• Must have at least bachelor’s degree or Technical Certification in Engineering or a related discipline in Electrical, Mechanical, Field Measurement, etc.
• Ability to work at 10+ meters height and to lift up to 20kg repeatedly and safely.
• Willingness to work in a radiational environment and to perform testing, inspection and maintenance of the system at height, and both inside & outside of the equipment.
• With basic knowledge of MS Word, MS Excel and latest PC technology.
• Effective skills in communication, problem-solving, and organizational management.
• Ability to work on shifts and on-call duty: this position is 24 hours and 7 days on-call duty.
• Minimum 5 years experience in the following :

- Site Manager

- Management of team and its activities

- Mechanical, electrical and control system

- Maintenance or QA/QC of industrial plants, medical devices or nuclear power equipment

• Familiarity with working in area of high-voltage, radiation and electromagnetic.
• Proficient level in reading and interpreting various engineering documents (schematics, wiring, diagrams, piping diagrams, etc.) and using electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Leadership experience in cross-functional team.

Job Description

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor's degree in computer science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Job Overview:
The Service Engineer plays a critical role in managing and executing complex maintenance tasks and troubleshooting for our fire protection systems. This role involves technical expertise and close collaboration with the service team to ensure system functionality and client satisfaction.

Key Responsibilities:

• Conduct in-depth inspections, diagnostics, and repairs on advanced fire protection equipment.
• Provide technical guidance and support to the service team, ensuring high-quality service delivery.
• Document and report service activities, system performance, and client feedback.
• Initiate project meeting and work schedules.
• Assist Service Team manager in monitoring and managing the day- to-day operations of project.
• Assist in training junior technicians on system maintenance and troubleshooting.
• Adhere to all safety guidelines and industry standards in field operations.

Requirements:

• Min Diploma in engineering or a related field, or equivalent experience.
• 2 - 3 years of relevant experience in servicing, commissioning or engineering or related field
• Experience with fire protection system (eg fire alarm panel) will be in advantage
• Strong technical knowledge and problem-solving skills.
• Excellent communication and teamwork abilities.
• Detailed oriented, multi –tasking and able to handle stress

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a Senior Service Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.

Your responsibilities will include:

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshoot.
• Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
• Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
• Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance customer support activities.
• Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
• Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
• Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
• Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities that you’ll need to be a fit for this role include:

• Degree in Information Technology/Computer Science/ Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred.
• Preference given to vendor–based software delivery experiences.
• Experience in Software Development and Microsoft SQL Server will be an advantage

As a Service Engineer, you have to :

• Attend to equipment fault at customers’ premises.
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities.
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault.
• To carry out periodic maintenance for our customers.

You should :

• Possess a Diploma in Electronics and/or Electrical Engineering.
• 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc.
• With good interpersonal communication skills.
• Have a valid Class 3 license.
• Be ready for rotating stand-by duty.

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023, and in 2024, we've been awareded 2nd place on the E50, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

We are looking for an experienced Support Engineer to manage all our technical escalations, handle end-to-end onboarding and offboarding processes, as well as security management.

In this role you will be responsible for maintaining IT assets, handling ad-hoc setups and integrations, conducting root cause analysis during outages, and responding to various technical issues that impact business continuity.

You will have the opportunity to work on Shopify and its Tech Stack, maintain the software we leverage to the platforms we integrate, thus supporting the thousands of orders we process daily from customers worldwide.

What You'll Do

Onboarding & Offboarding

• Manage user accounts, system access, and permissions for new and departing employees
• Ensure seamless transitions by coordinating IT resources and hardware for onboarding and offboarding activities

Access & Security Management

• Oversee user access rights, permissions, and roles across systems
• Implement and monitor security protocols to ensure compliance with best practices
• Detect and address security vulnerabilities, ensuring timely resolution

IT Asset Management

• Maintain an up-to-date inventory of IT hardware and software assets
• Ensure optimal performance and lifecycle management of all hardware
• Recommend upgrades or replacements based on technical requirements and system performance

Handle Technical Escalation & Support

• Respond swiftly to technical escalations, including:
  Website functionality errors or downtime
  Promotion and discount code issues
  Checkout system failures
  Social media or CRM connection outages
• Troubleshoot and resolve issues that impact system performance and user experience

Root Cause Analysis & Outage Management

• Investigate and resolve the root causes of outages and other critical incidents
• Provide clear reporting on incidents and implement solutions to prevent recurrence

Support Ad Hoc Tasks & Projects

• Lead IT setups, integrations, and other ad hoc projects as needed
• Collaborate with cross-functional teams to deliver IT solutions that enhance productivity and security

How You’ll Succeed

Maneuver is an OKRs, KPIs & data-driven company. While we embrace creativity, we are more data-driven than intuition-based. Your success will be evaluated based on a number of metrics.

System Uptime & Incident Resolution

• Ensure 99.9% uptime for all critical systems and respond to system outages or incidents within the defined SLAs.

Efficiency in Onboarding/Offboarding & IT Support

• Meet the onboarding/offboarding SLAs with minimal disruption to business operations and ensure access rights, security, and systems are properly managed.

What You'll Bring

• Bachelor’s degree in CS, IT, or related field, with 3-5 years of experience in Systems Engineering or a similar role
• In-depth knowledge of security best practices and compliance standards and proven proficiency in managing security protocols, access rights, and IT asset management.
• Strong knowledge of website management, checkout systems, CRM integrations, and promotion management
• Hands-on experience with troubleshooting IT incidents, conducting root cause analysis, and resolving issues
• Solid understanding of web technologies (HTTP, DNS, SSL, CDN) and cloud platforms (AWS, Azure, GWS, or Google Cloud)
• Experience integrating third-party applications and configuring tracking solutions like Pixel
• Excellent problem-solving abilities and strong communication and teamwork skills to navigate a wide range of technical challenges effectively
• Familiarity with performance optimization tools (GTmetrix, Google PageSpeed Insights), hosting platforms (Cpanel, Namecheap), and data analysis/ visualization tools (Google Analytics, Tableau, Power BI, Microsoft Clarity) will be nice to have.

Requirements

• Must have Refrigeration knowledge or experience.
• Min 2 - 5 years working experience in the field of Industrial cooling, industrial refrigeration, electrical, mechanical as well as electronic skill.
• Candidate must possess at least a ITE Certificate / Diploma in Electrical / Electronic or other equivalent qualification.

Job Description

• Mainly in house chiller repair.
• Service and maintenance on site, installation and commissioning if willing to learn, training will be provided.
• Respond and attend calls from clients.
• Responsibility of all other service tasks as assign.
• Perform ad hoc duties as assigned by Manager / Supervisor.
• Able to work independently.
• Willing to learn, training will be provided by way of training in our HQ Germany or Subsidiary Office in China or on-the-job training.
• travel allowance given if willing to travel overseas for service jobs.

We are looking for a service engineer to support the preventive Maintenance on the Army Comms Equipment & Accessories. Must be able to perform Battery replacement, functional test and Air Leak test.

Responsibilities:

• To support the Preventive Maintenance on the Army Comms Equipment & Accessories.
• Must be able to perform battery replacement, Air leak Test and Functional Test and checking on Comms Accessories.

Requirements

• Diploma / ITC / NTC-2 in Electronics and Communications Engineering or equivalent
• At least 1-2 years of related working experience in Electronics and Communications Equipment
• Team player and able to work independently.

Other Information

• Good soldering skill will add an advantage

TLG Technology is a leading provider of cutting-edge technology in nanofabrication equipment, semiconductor wafer processing and testing equipment, metrology, and alternative source solutions for the semiconductor wafer and electronics industries.

We invite you to join our dynamic team with the following career opportunity:

Responsibilities:

You will be responsible for providing service support for a range of semiconductor wafer processing equipment, including Automatic Wet Benches, Metrology, Spin Rinser/IPA Dryers, and laboratory equipment/instruments.

Requirements:

• Relevant experience and strong skills in mechatronics or electrical troubleshooting will be an advantage.

• A Technical Education, Diploma, or Degree in any engineering discipline.

• Ability to work independently and collaboratively as part of a team.

• Hardworking attitude, willingness to learn, good character, and a commitment to working with our growing company for at least three years or more.

Job description:

· Commissioning, Maintenance, Repair & Troubleshooting of marine electrical & mechanical equipment onboard vessels and in company premisses/workshop ( i.e. Burners, Boilers, Scrubbers, EGE, EBG, GCU and supporting systems).

· Ability and willingness to travel on short notice onboard vessels in region, but occasionally also globally.

· Employees must have ready valid travel documentation, passports, visas, seaman book and vaccinations as required to travel.

· This is full time position, and we welcome experienced candidates of all ages.

· Ensure that the work is executed according to the company’s Quality, Health, Safety and Environment guidelines and customer site procedures and report unsafe practices and incidents.

· Write Service Certificates (time sheets) on site and get them signed by customer.

· Write Service Reports with full details of job done, warn customer on possible safety issues, spare parts required/suggested and giving suggestions & recommendation of future services.

· Proactive recommendation of required/suggested spare parts to Customers.

· Communicate sales opportunities to Service Managers.

· Provide onsite and remote technical support to clients.

Required skills:

· Preferred experience with Boiler & Burners systems, Scrubbers, but it is not mandatory.

· Troubleshooting skills in electrical, electronic & mechanical systems.

· Basic programming skills of PLC (Programmable Logic Controllers).

· Basic parametrisation knowledge of industrial & marine controllers.

· Experience in automation, control and instrumentation devices, pumps, electrical motors, frequency converters, actuators, positioners, …

· Proficient skills in MS Office.

· Fluent written and spoken English.

· Cross cultural awareness.

· Structural and systematic approach when executing tasks.

· Attitude to provide high quality of work results.

· Good communication skills.

· Team player mindset with attitude to share knowledge and experience with Your colleagues.

· Customer oriented approach with effectively prioritizing and executing tasks with clear customer communication with no prestige attitude.

Job Responsibilities:

· Contractors management

· Create and Foster conducive environment for attracting, retaining and developing Service Partners

· Interview & provide training to engineers in technical skills

· Administrative support e.g. Patching, verifying of service reports & invoicing

· Follow up payment with Service partners

· Develop program to accelerate repair sales and contract retention from Service Partners

Requirements:

· Diploma/Degree in Mechanical Engineering

· Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

· Experience supervising subcontractors

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.

• Ensure the BWTS & SCRUBBER systems achieve the required technical standards

and performance.

• Ensure the BWTS & SCRUBBER systems’ certificates and documents are

systematically updated and stored.

• Ability to supervise the installation of ballast water treatment system & Scrubber system.

• Effective implementation of the Company’s planned maintenance system.

• Prepare, arrange, and manage class, statutory, and other vessel surveys.

• Prepare, manage, and monitor dry-dockings and other required repairs and maintenance

jobs.

• Review and train vessels’ crew performance.

• Any other tasks as assigned by the company.

Key Responsibilities:

• Install, maintain, and repair automatic and manual welding machines and/or CNC Machining
• Diagnose mechanical, electrical, and software-related issues and propose appropriate solutions.
• Conduct preventive maintenance and calibration of equipment to ensure optimal performance.
• Resolve production technical concerns and requirements.
• Provide in-house training on the proper use and maintenance of equipment.
• Create and maintain detailed service reports and documentation.
• Work closely with the sales and engineering teams to support product development and improvement initiatives.
• Stay updated on new technologies and industry trends to provide proactive support and recommendations

Requirements

• Proven experience as aService Engineer or similar role in the O&G industry
• Strong problem-solving skills and ability to think analytically.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel frequently to Philippines and Malaysia as needed.

Job Responsibilities

• Basic troubleshooting, installation, calibration, maintenance and repair on designated equipment.
• Completing Preventative Maintenance/Calibration reports
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Utilising the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts or contract renewals
• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

• Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.
• Possess some basic IT related experience.
• Possess minimum 2 years of relevant working experience/ Candidates with limited working experience will also be considered.
• Experience in troubleshooting and responding to customer concerns.
• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment.

• Ensure the BWTS & SCRUBBER systems achieve the required technical standards

and performance.

• Ensure the BWTS & SCRUBBER systems’ certificates and documents are

systematically updated and stored.

• Ability to supervise the installation of ballast water treatment system & Scrubber system.

• Effective implementation of the Company’s planned maintenance system.

• Prepare, arrange, and manage class, statutory, and other vessel surveys.

• Prepare, manage, and monitor dry-dockings and other required repairs and maintenance

jobs.

• Review and train vessels’ crew performance.

• Any other tasks as assigned by the company.

Duties & Responsibilities:

• To install, troubleshoot, repair service and maintenance for Chamber, Oven, Chiller & Semiconductor Testing Equipment.
• Provide technical support in the field.
• Prepare onsite for service schedules within budgets.
• Create and execute work plans and revise as appropriate to meet changing needs and requirements.
• Manage day-to-day operational aspects of the after sales service.
• Prepare progress reports, risk assessments and customer updates.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Manage sub-contractor and ensure work compliance with specifications.

Job Specifications:

• Diploma holder in Electronics/Electrical/Mechatronics Engineering or equivalent.
• Minimum experience of 1-2 years in the Refrigeration Industry.
• Knowledge and experience in brazing will be an added advantage.
• Willing to travel.
• Self-motivated and able to work independently, with minimum supervision.

· Ability to resolve machining problems appearing on parts by analysing the regular test cuts usually provided with the Maintenance literature.

· Ability to resolve machine service , Maintenance tasks of the complex nature without Technical assistance.

· Ability to resolve application problems of a normal complexity by occasionally seeking the assistance from experienced Application Engineer.

· Ability to recommend solutions to customers.

· Provide training to customers when required.

· May supervise a less experienced service on a task related to the preventive maintenance, repair and/or installation of Machine.

· Ability to perform on site audit and provide support for customer sale.

· Customer orientated and self-driven.

· Strong and dynamic leader with active listening, understanding and problem solving skills.

· Analytical approach to complex problems, ability to prioritize, reliable, and independent

Job Overview:

As a Service Engineer/ Senior Service Engineer, you will play a vital role in ensuring the continuous functionality and optimal performance of AV systems. You will be responsible for installation, maintenance, troubleshooting, and providing technical support to our clients.

Responsibilities:

• Install, configure, and calibrate AV systems, including projectors, displays, audio equipment, and control systems.
• Conduct preventative maintenance, routine inspections, and system upgrades.
• Diagnose and troubleshoot technical issues, both remotely and on-site.
• Collaborate with the project team to ensure successful system integration and client satisfaction.
• Provide technical support to clients, addressing inquiries and resolving issues in a timely and professional manner.
• Document all service activities, including equipment inventory, maintenance records, and service reports.
• Stay updated on industry trends and new technologies to make recommendations for system improvements.
• Participate in training programs to enhance technical skills and certifications.

Qualifications:

• A degree or diploma in Electrical Engineering, Electronics, or a related field is preferred.
• Previous experience in AV system installation, maintenance, and support.
• Proficiency in using various AV equipment, control systems, and software.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Detail-oriented with strong documentation skills.
• Willingness to travel to client sites as needed.
• Relevant certifications in the AV industry, such as CTS (Certified Technology Specialist), are a plus.

Working Conditions:

• The role may require working in various environments, including corporate offices, educational institutions, and event venues.
• Some projects may require working evenings and weekends to accommodate client needs.
• Travel to client sites within the designated area may be necessary.

· Service Engineers install, service, support, upgrade and maintain product

· To perform a variety of moderate to complex assignments

· Diagnose equipment problems and make repairs or adjustment

· Understand system parameters and interactions to allow process development and extensive electronic troubleshooting

· Being a Service Engineer, this person is to support the team in meeting customers’ expectations and company’s expectations

· Able to support technically inclined

· Direct support to customers’ fab and the workforce to ensure customer satisfaction amongst our customers

Seeking Site Engineer with prior knowledge and experience tomaintenance and troubleshooting and repair equipments such asTLD ACU, GPU, Tow Tractor, ASU, boom lift and scissors lift, hydrauliccylinder and general electrical troubleshooting. Will be deploy atvarious site in singapore for general repair, servicing andmaintenance of basic ground support equipment.

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Excellent technical exposure in the scientific/biopharmaceutical industry
• Fixed Monthly Transport Allowance

RESPONSIBILITIES

• Provide comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for scientific and/or biopharmaceutical equipment;
• Provide technical consultation to customers; with a focus on the refrigeration system;
• Respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline;
• Prepare service reports.

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Minimum 3 years of relevant technical work experience in service/ maintenance;
• Ideally process experience in similar industry (scientific/biopharmaceutical);
• Understanding of refrigeration system as focus;
• Excellent communication and interpersonal skills;
• Able to work independently and a team player;
• Self-motivated, results-oriented individual with good business acumen;
• Valid Class 3 driving license and personal vehicle will be an added advantage

JOB DESCRIPTION:

· To provide excellent customer support

· To perform installation, process buy-off and training of the equipment to customer

· To provide after-sales support such as calibration, maintenance and repair services

· To provide pre-sales support such as application, demo and evaluation

· Preferably with experience in installation and operation of various types of product manufacturing equipment

JOB REQUIREMENT:

· Diploma / Degree in Mechanical and Mechatronics Engineering or Electrical and Electronics Engineering

· Will be required to work in a cleanroom environment

· May be required on standby duty and travel

· With equipment support experiences would be an advantage

Mission Description

• Ensure customer satisfaction in maintenance and support
• Maintain IT components and related border-control endpoints, including Hardware and Software
• Troubleshoot, analyze and resolve tickets escalated by on-site Level 1 and Level 2 Teams
• Commit to a resolution date, formalize an action plan, and implement workaround for fault rectification
• Perform root cause analysis of technical issues
• Communicate and interface with vendors and customers
• Generate reports and write documentation, e.g., maintenance guide, operation manual, test procedures, and test reports
• May be required to stand in and perform 24/7 shift duty in case of resource shortage
• Other duties as assigned

Profile Requirement

• Ability to work in a fast-paced & dynamic environment, handling complex incidents with professionalism
• Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements
• Possess strong troubleshooting skills and techniques
• Ability to manage daily support activities independently
• Ensure completion of operational requests within agreed Service Levels
• At least 5 years of experience in technical support and systems administration in a vendor environment
• Diploma in Computer Science/Computer Engineering/Information Technology related field, or equivalent practical experience
• Knowledge and experience in 2 or more of these skillsets:Enterprise scale Linux and Windows administration with strong troubleshooting skillset
  VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (7.0 and above)
  Kubernetes K8s
  TCP/IP Networking, Network/Security devices (e.g., Cisco Switch, Firewall, Fortinet)
  MSSQL, Oracle, and other database servers
  Monitoring systems (e.g., Centreon, Nagvis)
  
• Familiarity with the following will be advantageous:Management of SAN storage, NetApp storage, and tape library
  Administration/Management of security tools, e.g., Antivirus, EDR, Windows Key Store, etc.
  Windows PowerShell, Unix Scripting
  
• Good knowledge and practical experience in ITIL framework
• Independent team player with a people-oriented personality
• Strong verbal/written communication skills