Total 3,890 software engineer job vacancies in Customer Service category in Singapore

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

5days, permanent, Clementi

Our client:

Building management system provider

Job Description

· Provide technical/operational guidance, engineering solution to the Maintenance Site Facility Management

· Attending to customer and supervise/planning manpower and sub contractor for the preventive and maintenance work

· Perform routine check, system back-ups & restoration, trouble-shooting and upgrading/improvement of system to ensure optimal functioning of BMS/DCS (Distributed Control System)/PLC/SCADA system with the objective pf reducing overall building energy consumption

· Record servicing & maintenance data and generate service report

Requirement

· Diploma/Degree in Electrical or Mechatronics Engineering.

· Min 1 year experience up with BMS(building management system/building automation / PLC(programmable logic control) / HVAC (heating, ventilation n air-conditioning system)

· Understand AutoCAD and electrical drawing

Whats on offer:

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

• Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

• Provide user data and application recovery

• Providing Remotely support.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Provide VIP support (When required)

• Resolve and update incidents with in SLA and also update stakeholders for P1 cases

• Deliver VIP customer experience to the highest standards, aligned to the company values, and

• Actively contribute to the smooth running of the IT processes and procedures.

• Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters

• Supports Desktop operating systems (Windows 7/10), desktop applications (Office 365), mobile device management such as Microsoft InTune

• Incident & service management

• Logging of requests, support calls and escalating where appropriate into the Service Management tool

• As a single point of contact for TM incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required

• Ensure risk assessment conducted at work and all times complying to local work place Health, Safety and Environment regulations.
• Perform MP FS overhaul, repair and troubleshooting activities according to work plan.
• Interact professionally with customers during work execution.
• Perform internal and external progress status of assigned work.
• Perform commissioning assignments as required for Engine products if necessary.
• Identify failures, making adjustment, doing sea trials and testing according to installations instructions.
• Follow-up and report on the status of work orders to customers and/ or internal stakeholders.
• Continuously seek solutions according to best practise.
• Collect and organise time and expense reports.
• Reporting and informing administrative personnel as required.

Job Description

• Industry/ Organization Type: Manufacturer (Cleaning Products)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3500 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Engine and hydraulic knowledge with 1 or 2 years of working experience in the automobile industry (Electrical & Mechanical) will be an advantage.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering)
• Possess Class 3 driving license will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description

• Industry/ Organization Type: Engineering Service Provider
• Position Title: Service Engineer (Refinery/Petrochemical/Power Plant Analyzer)
• Working Location: West – Bukit Batok
• Working Hours: 5 days (Mon-Fri: 8.30 am - 5.30 pm)
• Salary Package: Up to SGD 6000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

Local Assignment:

• Perform in-house testing, Electrical & Pressure Tests, Factory Acceptance Test (FAT), Site Acceptance Tests (SAT)
• Perform site commissioning/start-up for analytical systems and project-related jobs
• Ensure that testing records and other related technical documents for each analytics system are kept and maintained in the department documentation system
• Ensure ownership of and compliance with all departments and company initiatives
• Perform internal and external coordination with regard to issues related to projects, overseas commissioning, and local maintenance activities
• Carry out customer services for preventive maintenance and shutdown of analytics systems services
• Carry out on-call/ emergency service jobs for local customers
• Support the department training initiatives and assist in developing the skills of new engineers and technicians
• Support the department initiatives on customer service, best practices, testing methods, documentation, job planning, and project execution
• Support the company initiatives on safety and continuous improvement
• May be assigned for long-term service contracts in Jurong Island

Overseas Assignment:

• Perform site commissioning/ start-up services for analyzer systems

APPLY NOW!!!

• Min. Diploma in Electrical/Electronics/ Instrumentation
• Min. 3 years of working experience with Refinery, Petrochemical and power plant analyzer
• Able to work independently and write effective good service report
• Perform work with Hart communicator, computer, and PLC is a plus
• Willing to take up assignments for overseas long/short-term maintenance contract

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65594 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Perform inspections and testing of Framo pumping systems on board vessels.
• Carry out troubleshooting and repairs on Framo systems, both electrical and mechanical.
• Assist with repairs & overhauls of various types of Framo equipment in our workshop.
• Participate in vessel dockings and commissioning work at shipyard.
• Perform work at offshore installations as required.
• Prepare professional reports from attended jobs.

Job Requirements

• Diploma or Nitec in Mechanical/ Electrical/Marine Engineering or similar.
• Willing to travel overseas and work flexible hours on occasions.
• Can work both independently and as a team.
• Knowledge in PLC based control systems and/or Hydraulic systems.
• Automation or instrumentation experience an advantage.

What We Offer

• Good working environment in a solid, well-established company.
• Attractive salary.
• Internal training will be given.

Interested applicants, kindly send your resume in MS WORD format to ref28(at)trustrecruit.com.sg. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website https://www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Sook Fun

EA Personnel Reg No: R2311798

• Provide face-to-face or remote customer support across all end user IT services
• Apply technical knowledge to support end users for corporate desktop, laptop, mobile devices as well as network services, email services, etc.
• Install, upgrade, support and troubleshoot Windows Operating Systems and applications such as Microsoft Office or any other authorized desktop applications.
• Troubleshoot and perform hardware break-fix on computers, or follow up warranty process accordingly
• Deliver and maintain excellent customer service, ensuring all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Provide ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.

Job Requirements:

• Diploma or Degree in IT, Computer Engineering or equivalent
• 1 to 2 years' experience in IT Desktop support
• Good support knowledge in MS Windows OS and Office Suite products
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems

Location: Depot Close (Queenstown area)

Working hours: 8.30am to 5.30pm (Monday to Friday)

Salary: $2800 - $3400

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

EUC Support Engineer | $ 5500 (Jurong)

· Develop, implement and administer IT projects pertaining to user computing such as mobility and user networks (wired or wireless).

· Support day-to-day IT operations such as asset, patch and problem management.

· Participate in all internal or external audits pertaining to the user computing domain.

· Perform user computing procurement.

· Perform documentation on user computing domain such as developing user guides, FAQ and Tips and Tricks.

· Support user related issues on PC software application, including IP telephony settings.

· Set up and support email services, print services, Security, Active Directory and remote access.

· Support on Mobility including iPad, GoMax and SOE Mobile Email.

· Backend support, resolution, such as email, security, Active Directory and remote access.

· Follow-up on WOG related incidents such as hardware replacement.

· Ensure user computing policy and procedure are kept up to date.

· Perform troubleshooting of user computing issues when required.

· Liaise with vendor on IT matters pertaining to user computing such as goods receipt.

· Handle start work and work cessation arrangements.

· Work closely with IT manager to ensure that user computing projects are implemented properly and on schedule.

· Be proactive in proposing and developing more efficient way of running user computing environment.

· Maintain and update desktop support documentations and IT inventory

Skills:

· Diploma or Degree in IT.

· At least 3 years of experience in supporting user computing domain.

· Experience with mobility infrastructure and mobility applications.

· Experience working in a fast pace environment.

· Ability to multi-task and reprioritize workload.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Summary

The Backup Assistant Lead Engineer is in charge of the Company’s backup operations including backup infrastructure support, troubleshooting, new backup provisioning, new projects support, capacity monitoring & planning, capacity upgrade, technology refresh and project management. The roles also include planning and execution in backup infrastructure upgrades, migrations and ensuring systems & backup devices are up-to-date with the latest patches and coherent across the organization. He/She maintains technical documentation for backup infrastructure and addresses multi-faceted issues in a collaborative manner with other departments, provides guidance to the team and assists in communications with stakeholders.

System Administration Processes

· Plan, design, perform day-to-day backup operation, maintenance, and advanced troubleshooting of

· systems

· Align backup administration with overall strategic IT service direction and business needs

· Be able to independently perform backup implementation and troubleshooting for different types of OS, Databases and Applications

· Participate and support in DR exercises to ensure DR readiness

· Plan and track budgets for maintenance, new implementation, technology refresh of backup devices

· Perform business case justifications and cost/benefit analyses for spending and initiatives

· Manage and support internal and external auditors for backup operation audits

· Anticipate internal and/or external business challenges and/or regulatory issues

· Develop policies, procedures, and controls to ensure efficient backup and restoration process is in place.

· Be open and willing to perform cross-team training and support beyond backup infrastructure support

Develop New Systems

· Partner with stakeholders to recommend innovative and automated approaches for backup administration and operation

· Recommend and define systems requirements for new technology implementations to improve the efficiency, cost effectiveness and automation of processes whenever possible.

· Lead and perform Proof-of-Concept (PoC) of new technologies and devices

· Perform capacity planning and forecasting, work closely with various teams on their backup requirements and incorporate their requirements to the backup infrastructure

· Support backup implementation for users’ new projects and requirements

Optimize and Fine-Tune Systems Performance

· Recommend processed, product or service improvements, resource optimization and cost savings

· Oversee hardware, software and firmware upgrades and patch management

· Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement

· Monitor System performance and do capacity planning & performance tuning to optimize System performance, operations and better utilization of IT hardware resources.

· Regularly review and revise of backup Disaster Recovery (DR) solutions and procedures, and exercise & practice DR

IT Operations and Planning

· Plan and prepare annual budget for Backup infrastructure projects, technology refresh, maintenance & support renewal and manpower requirement.

· Implement Technology Refresh of systems and equipment

· Manage incident, problem and change management and service requests

· Manage the vendor and vendor selection process (calling for proposals, evaluation and awarding of tenders, etc.).

· Provide primary maintenance standby support.

· Manage projects and vendors for new implementations as well as support & maintenance of backup infrastructure

Requirements / Qualifications:

· Diploma or Degree in Computer Science or equivalent

· Must be a team player with at least 5 years’ experience in Backup technologies and operation support

· Experience of managing 24x7 operations for mission[1]critical services

· Experience in working with Data Protection using Veritas NetBackup and other backup tools

· Experience in supporting Veritas Clustering technologies and setup

· Good knowledge in configuring and troubleshooting Windows, Unix/Solaris/AIX/Linux, VMware, and RedHat Virtualisation

· Knowledge of working with Veritas disk appliance, Data-Domain or any disk-to-disk backup and Tape library like Quantum

· Good knowledge in scripting and automation will be an advantage

Note: Junior positition is also open to hire. iIf you have either experience in Linux environment or Back up and is eager to learn both do apply.

EA Licence No: 11C5502 | EAP Registration No: R22109400

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

• Provide End-user desktop support and trouble-shoot for Windows systems
• Setup and install new PC, Install customer’s specific and non-standard applications onto new machine and performing application testing to non-standard applications work properly
• Perform data-migration to new machines and perform manual configuration on customers’ application, and testing
• Help in trouble-shoot and resolve hardware and software issues on existing Desktop
• Plan and liaise with users to schedule appointment
• Min. 3 years of working experience in desktop end-user support
• Proficient in latest Windows Operation System installation, Maintenance & trouble-shoot
• Good knowledge of Microsoft office 365 application and trouble-shoot
• Can work independencely and resourceful in resolving IT issues

Baseworks Engineering Pte Ltd is an engineering consultant company that provides services for a range of industrial activities in Singapore. Our projects include and we specialize in Building Construction, Maintenance, Buildings, Plant Civil Works, Chemical Cleaning, Electrical, Engineering, Fireproofing, Heavy Lifts, Instrumentation, Insulation, Piping Works, Valve Test Repairs, Vessel/Tank Cleaning, Air-Conditioning, Refrigeration & Ventilation Works.

We are looking for HVAC / ACMV Service Engineer who is well experienced in Chiller/Air-Conditioning projects in past or current employment. He/she must be able to –

• Perform servicing of chillers & other HVAC equipment
• Propose plan & implement ACMV installations.
• Maintain schedules and ensure quality standards are met.
• Carry out site inspections and resolve technical issues on time.
• Carry out corrective and preventive maintenance for chillers and related equipment.
• Design and interpret installation drawings and control starter panel of ACMV Equipment
• Perform HVAC cooling capacity calculation, pressure drop calculation, ducting sizing.
• Liaising with customers to resolve complaints cases.
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review.
• Ensure all works carried out in accordance with the specified quality and EHS standards.
• Any other duties as deemed necessary from times to times.

Applications from candidates who have relevant experience and knowledge in Airconditioning, Refrigeration projects are welcome. Our desired skills are –

• Minimum 2-5 years of relevant work experience in ACMV, HVAC Projects
• Experienced in piping and instrumentation diagram (PID), Air flow diagram and ducting and Instrumentation diagram (DID)
• Possess good interpersonal skills with the ability to liaise with vendors, subcontractors, and customers.
• Good knowledge in ACMV and Building Automation System (BAS) interfacing testing.
• Excellent communication & leadership skills

Job Type – Full-Time / Contract type of employment which mandates working in rotational shifts. The work involves compulsory working on Saturdays, Sundays, and Public Holidays, as this job indulges in customer service during their availability schedules. We are looking for an experienced service engineer who can be available for service during odd hours /midnight shifts. The job is shift-based working, so the rest schedule will be on a weekday which will be as per the roster schedule according to project deadlines and service appointments.

Expected Salary: $3100.00 – $3400.00 which includes all type of allowances (Shift Allowance, Housing Allowance, Transport Allowance, Mobile Allowance) Performance Allowance and Other Perks/Incentives/Commissions shall be discussed after the minimum contract period served.

[By submitting this job application, you are consenting to collect and use the personal data that you have supplied to facilitate the processing of your application for employment purposes. And that the information provided in the application is authentic and will be used and processed by or on behalf of Baseworks Engineering for purposes related to your registration of interest in current or future employment and for the processing of your application for employment. As part of assessing your suitability to work with us, we may use your information to conduct reference checks. If necessary, we may provide your personal data to Ministries, public agencies, statutory boards, or other similar organisations for evaluating your application.]

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events, problems, and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures.

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Engineer.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Experience in related field
• Experience in servicing Refrigeration / Robotic Liquid equipment is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Working days: Mon-Fri (Office Hour)
• Location: Tai Seng
• Benefits: AWS + VB

Job Description:

• Expand service contract sales, focusing on both acquiring new clients and retaining existing ones to achieve sales objectives and targets.
• Provide customers with quotations for spare parts, focusing on standard items.
• Establish and maintain ongoing, positive relationships with our existing customer base to secure and cultivate future business opportunities. This includes recommending equipment upgrades tailored to customer needs.
• Deliver accurate monthly sales forecasts and reports of area of responsibility.
• Ensure enforcement of all service jobs and purchases, ensure all are correctly captured, ordered, invoiced, and fulfilled in a timely manner.
• Participate in marketing initiatives to enhance sales performance.
• Perform any other tasks or duties as assigned by the Company.

Requirements:

• Minimum Higher NITEC or Diploma in Mechanical Engineering or a related field.
• At least 2 years of relevant experience in a similar role.
• Able to read understand, and interpret technical manuals and schematics.
• Able to work independently and a team player with excellent interpersonal and communication skills.
• Must possess a Singapore Class 3 Driving License

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Job Description

We are looking for an Application Engineer who enjoys interacting with customers and likes to work in an autonomous environment. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include: Water Chemistry checks, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management and top-up.
• Follow Ecolab safety guidelines and incident reporting requirements.

Requirements:

• Technical Degree or equivalent education with industry experience is preferred.
• Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organizational, interpersonal, verbal and written communication skills are essential.
• Ability to manage multiple projects simultaneously and maintain project schedule timelines.
• Someone who can think logically and interject common sense and is prepared to make decisions.
• A self-motivated, goal oriented, as well as a team player

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Highlights:

· 5 days’ work week (Mondays to Fridays)

· Working hours (8.30am to 5.30pm/9am to 6pm)

· Work location: Islandwide

· Walking distance to MRT

· Easy access to public transport

· Remuneration package: Basic salary + Variable Bonus

JOB RESPONSIBILITIES:

· Provide user support on technical issues (basic app, windows, apple devices support)

· Ticket monitoring

· Asset inventory check

· On-boarding and off-boarding for staff (account creation, device preparation)

· PC imaging

· Provide setup of meeting room (support/monitoring and checkint)

· Provide PC installation migration and configuration.

· Setting-up and troubleshooting PC and notebook hardware (Hard Drive, RAM, DVD drive etc.)

· Troubleshoot PC peripherals e.g. Monitor, LAN, printers, scanner etc

· Provide good service level support to handle all technical requests,

· Troubleshoot PC peripherals eg. Monitor, LAN, printers, scanner etc

· Required to be Team Player and Co-ordinate with team members and prepare solutions based on the given scenarios.

· Must be able to learn new technologies with in the given time-period.

· Attend and contribute in all meeting discussions as required.

· Other duties as assigned from time to time.

JOB REQUIREMENTS:

• Candidate must possess either NITEC/Diploma/ Degree in IT or equivalent studies.
• Preferably with a minimum of 1-2 years’ experience in relevant role.
• Experience and knowledgeable on MS office, Win XP, Win 7, POS Systems, etc.
• Experience with the concepts of basic LAN/WAN networking infrastructure
• Good communication and inter-personal skills.
• Excellent knowledge of Customer Service best practise.

Salary will be commensurate with experience and ability to perform.

Only shortlisted applicants will be notified.