Sr Advisory Solution Consultant, Customer Workflows (Telco)
1 month ago
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting CX/ Customer Workflow Solution S..
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting CX/ Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
- Support product sales as a technical and domain expert of a client-facing sales team
- Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
- Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
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