JOB SCOPE AND RESPONSIBILITIES
1. Provide user support and customer service on Dynamics NAV/Business Central.
2. Troubleshoot problems and advise on the appropriate actions
3. Maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends
4. Work on break/fix support to ensure clients experience with minimal service disruptions
5. Escalate ISV related product issues and work with partners to drive for resolution
6. Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option
REQUIREMENTS
1. Degree in a relevant discipline e.g. IT, Computer Science, Engineering, Science
2. Advanced working knowledge in Dynamics NAV/Business Central
3. Possess problem solving, communication and client handling skills.
4. Team player
5. Lifelong learner
