Total 2,497 stakeholder management manager job vacancies in Customer Service category in Singapore

Customer Service Executive (5 days / Tuas / Waste Management Industry)

• Location: Tuas
• Company Transport / Transport Allowance $120 if candidate possess own transport
• Monday to Friday (8am to 5pm), after 10 weeks need to work 1 Saturday per month
• Basic: $2800

Interested applicants can send your resume to 8739 9469 Janieand allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Requirements

• Diploma holder and above
• At least 1 year Customer Service experience (MUST)

Job scope

• To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• To prepare invoices, monthly reports for consolidated billing.
• To maintain and upkeep the filing system and SWM software on all aspects of waste information.
• To assist Customer Service Manager to ensure smooth daily operational in the team.
• To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• To update customer database in respect of customers and potential customers.
• To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Fun Jia Jia (Janie) | Reg No: R22107945

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to [email protected] with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Job Highlights

• Be part of a dynamic team!
• Career progression opportunities
• Hotel is located centrally and near MRT

Responsibilities

• Assist guests with check-in and check-out as well as other Guest Service-related duties.
• Coordinate and work closely with Housekeeping and Facilities team to ensure on the overall quality of guest experience.
• Assist with any guest’s requests promptly and address their feedback or concerns professionally.
• Perform any related tasks as assigned

Job Requirements

• Previous internship experience in a hotel or attained qualifications related to Hospitality will be an advantage
• Service-oriented and take pride in delivering exceptional guest service
• Passion to learn and perform a variety of tasks
• Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays

Only Singaporeans/Singapore PRs need apply.

Sport Operation Manager
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri (Standby on Weekend if have event)
Working Hours: 930am - 6pm
Working location: Ubi Ave 3
Salary: $4000 - $6000

Job Responsibilities:

Leadership and Team Management:

• Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
• Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

• Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

• Forge strong working relationships between coordinators, the sales team, and program managers.
• Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

• Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

• Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

• Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

• Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

• Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

• Provide frequent updates to the Operations Director on departmental activities, challenges, and successes.

Requirement:

• 3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
• Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Premier Service Manager.

Principal Responsibilities

• Support Relationship Managers by assuming responsibility of the operational functions in customer service
• Achieve a high service standard by ensuring efficient and quality service to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
• Providing administrative support to the Premier Relationship Managers
• Improve customer experience by highlighting the needs and existing deficiencies of customers
• Provide administrative and logistic support

Qualifications

• Degree holder with relevant experience in a retail banking environment
• Strong banking and product knowledge will be an added advantage
• A team player who is self-motivated and customer service oriented
• Possess excellent interpersonal and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JYYE&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable applications for the position of Manager, Centre for Research in Child Development (CRCD) under the Office of Education Research (OER). The selected candidate will assume administrative leadership at the Centre and support the Centre’s initiatives. This is a 3-year contract position, and may be renewed depending on the Institute’s needs and the individual’s performance.

Responsibilities

• Lead the administrative team in supporting CRCD Principal Investigators (PIs) in various project-related matters such as human resource, finance, and grant management processes.
• Ensure good governance and compliance across research administration processes.
• Support the CRCD management in executing the Centre’s strategic initiatives and meetings.
• Write reports/papers and prepare presentation slides for the Centre’s strategic reporting to internal and external stakeholders as well as host visitors to CRCD/NIE.
• Act as a liaison between the Centre and internal and external stakeholders.
• Provide administrative leadership in organising research symposiums, workshops, and other academic events.
• Represent the Centre in administrative task forces and committees.
• Other duties as assigned by the Reporting Officer.

Requirements

• A university degree.
• Proven experience in administrative roles for at least 10 years, preferably in an academic or research setting.
• Strong leadership skills.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills with a keen attention to detail.
• Strong interpersonal skills.
• Proficiency in Microsoft Office suite and other relevant software.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

Job Description

• Lead and manage a team of Sub-contractors for all addition and alteration (A&A) work
• Plan, organize, co-ordinate and implement A&A work timely and ensure compliance to all authority and client's requirement
• Liaise with sub-contractor and vendor for quotations and purchase orders
• Evaluate project requirements and generate feasible proposals for work completion
• Liaise with client's appointed officer on all issues related to the A&A and project work
• Preparation and submission of shop drawings, point schedule, materials, write-ups, and other necessary items for approval
• Track and manage project progress and submit progress claims
• Lead, coordinate, and execute testing & commissioning works for A&A works with proper documentation
• Conduct site surveys, attend meetings on-site, evaluate installation progress on-site
• To arrange and provide servicing & maintenance works for active sites

Requirement

• Diploma/Degree in Mechanical Engineering or Electrical Engineering or any related discipline
• At least 1~3 years of working experience in construction or retrofit project in BMS/ACMV/Electrical/ELV
• Good knowledge of Building Services (BMS, ACMV or Electrical or ELV) and project management
• Proactive individual who can work independently
• Good interpersonal and Communication skills
• Able to multi-task and achieve deliverables on schedule
• Able to generate project reports via Word, Excel, Powerpoint

We regret only short listed candidate will be notified.

✅ 8am - 5pm

✅ UP $3800

✅ Geylang Bahru

Responsibilities:

• Handle incoming calls and emails
• Manage a team of Customer Service Officers and a housekeeper
• Attend to all enquiries from customers
• Assist operations team when required
• Transfer calls to the correct department

Requirements:

• Minimum Nitec or Above
• Minimum 2 years of experience in Customer Service or any other relevant role

You may “Using Apply Now Button” to send in your updated resume.

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Roles and Responsibilities:

• Diagnose and troubleshoot compressors received at the workshop, as preliminary stage before execution of the service.
• Service, overhaul and test all compressor technologies in the company's portfolio, from reciprocating to screw compressors.
• Effectively communicate verbally and in writing with co-workers and when necessary, with customers.
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Duly maintain proper record for each service job, such filling service, inspection and test reports
• Follow up work orders for each job, maintaining checklist and daily time sheets.
• Work effectively in coordination with other departments in order to ensure a smooth and timely supply of required parts to complete service activities.
• Guarantee proper maintenance of workshop tools and equipment
• Conduct safety assessments of the working environment and to proactively propose improvement to enhance the efficiency of the operations
• Provide technical training for customers and technicians in the team.
• commissioning or commissioning assistance services, inclusive of verification of electrical panel, refrigerant charge adjustment, data recording and analysis
• Troubleshoot and identify potential failures of system and analyze compressor failure through operation data.
• Lift and shift to support customer in removal and reinstallation of compressors on the refrigeration systems

Requirements:

• Minimum of 5 years HVAC field service experience
• Knowledge in air-conditioning, chiller or HVAC systems
• Electrical and basic electronic background is required, must be independently able to troubleshoot and identify electrical control and power line failures.
• Diploma/Degree in Mechanical / Electrical Engineering or equivalent
• Able to work under pressure and in a fast-paced environment.
• Good in planning, organizing, interpersonal skills and able to work independently.
• IT Savvy, proficient in MS Excel and MS Word
• Must have experience working inside vessel

Added Advantages:

• Brazing or welding certification
• Safety certifications
• Possess class 3 driving license

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Responsibilities:

• Manage Partner and Team
• Track cost and drive cost saving
• Work with Service desk team on reporting and SLA
• Handle day-to-day operation
• Meet account SLA deliverables
• Manage customer escalation
• Manage operation team
• Manage operation cost
• Redefine current process to improve efficiency
• Daily/Weekly/Monthly Reporting
• Escalations are managed and perform timely updates
• Ensure SLA and SLA reporting

Requirements:

• Singaporeans only
• Minimum 5 years end user workspace project management experience
• Minimum Degree/Diploma in Information Technology or Computing related or equivalent
• Contact for operational & tactical issues representing delivery of all services (all functions) to the customer; Manages performance metrics, reporting, escalation & communication
• Supports Delivery Team and all delivery organizations to timely, cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
• Contributes to account service delivery plan
• ITIL Foundation certification (Essential) / PMP certification (desirable)
• Proven Project Management and Managed Services Deliver Management experience in managing large scale IT infrastructure projects

Job Responsibilities:

• Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
• Works on strategy and measures to promote and increase company sales.
• Solve issues to make sure the smooth and efficient delivery of goods and services to customers.
• Coordinate with internal depts to manage item stock and prices.
• Train and mentor the customer service team to handle customer orders and enquiries with high service standards.
• Monitor the team performance and work on improvement and team building.
• Communicate with customers, vendors, and related partners in daily business operations.
• Work closely with Sales Dept to increase company sales.
• Prepare and report monthly summary of Depart performance.
• To perform any other ad-hoc work duties as and when required by Management.

Job Requirements:

• Diploma or Bachelor in Business Management or similar.
• At least 5 years of experience in a Customer Service Manager position.
• Ability to define and solve problems, establish facts, analyze situations, and make decisions.
• Good communication skills, interpersonal, and influencing skills.
• Able to interact with and lead employees from different levels.
• Hands-on mentality and can prioritize tasks effectively and efficiently.
• Able to work under pressure and manage multiple tasks.
• Knowledge of ERP/NAV systems is a plus

Work location:

5 Jalan Tepong (Transportation Provided: Pick-up point at Lakeside MRT)

Attractive Staff Benefits:

Good Performance Bonus, Comprehensive Medical Benefits, Staff Purchase, and many more.

Do you have a genuine passion for working with children aged 7-11 and creating a safe, fun, and educational environment for them? If so, we have an incredible opportunity for you to join our team as a Senior Student Care Teacher or Assistant Center Manager at our after school care center in Tiong Bahru.

About Us:

Founded in 2018 by ex-school teachers, Canopy Student Care believes in providing a supportive and enriching environment for children to thrive in their after-school hours. With a vibrant community of 50 students, we aim to foster their holistic development by offering engaging activities, nurturing values, and promoting social interactions.

Our Pillars

• Homework and Academic Support
• Outdoor exploration and discovery
• Social and emotional development
• Parental partnerships

Job Responsibilities:

As a Senior Student Care Teacher, you will play a crucial role in shaping the experiences of our students. Your responsibilities will include:

1. Implementing age-appropriate activities for children aged 7-11.
2. Assisting students with homework assignments and providing academic support when needed.
3. Facilitating our reflective reading, outdoor and various holiday programs.
4. Promoting a safe and inclusive environment where students can learn, play, and develop their social skills.
5. Engaging students in meaningful conversations and promoting social interactions among students.
6. Collaborating with the center's team to ensure a cohesive experience for students.
7. Ensuring the center's facilities and materials are well-maintained and safe for student use.

We are looking for someone with...

1. A love for working with children and a commitment to their overall development.
2. Good classroom management skills.
3. Strong interpersonal skills to build rapport with students, parents, and colleagues.
4. Student Care WSQ certification or any relevant education qualification will be an advantage.
5. First Aid and CPR certification will be an advantage.

We offer:

1. A warm and vibrant work environment where your contributions are valued.
2. Opportunities for professional growth.
3. Competitive compensation package commensurate with experience and qualifications.
4. Weekday working hours (after school) that provide a good work-life balance.

If you are passionate about making a positive impact on children's lives and possess the qualities we are looking for, we would love to hear from you.

Job Description

a) Service Coordination Management

• To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
• To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers

b) Administrative Management

• To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
• To provide any other ad-hoc administrative general support to the Home Care team as assigned.

c) Service Development

• To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

d) Additional Responsibilies

Job Requirements:

• Diploma or Advanced Diploma in healthcare related disciplines

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Position Title: Manager, Customer Success

Location: Singapore

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

• An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency
• A catalyst – You will spark initiatives of change, success, and consistency
• A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency
• Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability
• A difference maker to our Customers and our Stakeholders
• Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs
• Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
• Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
• Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.
• Proficiency in following competencies
• Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)
• Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)
• Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)
• Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)
• Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)
• and many more....

What you’ll need

• Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
• 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
• Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs
• Proficiency in Microsoft Office Suite
• Familiarity with the following systems (Preferred but not required)
• SAP
• Yardi
• FNT
• DCIM
• Qualtrics
• Salesforce
• ServiceNow
• Microsoft BI
• Oracle
• Gainsight
  

Job Description:

• As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:

• Good Degree in Building, Real Estate or equivalent
• At least 2 years of experience relating to strata title developments

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Roles & Responsibilities

At Kensington Trust Group, you will have the opportunity to build a career as unique as you are, with the support, inclusive culture and technology. Your unique perspective and voice will help you and your team become even better. Come join our team and create an exceptional experience for yourself as well as a better working environment for everyone.

Your next opportunity

As our Receptionist cum Office Administrator, you will embody the face and brand image of our company, ensuring quality services that translate into high levels of customer satisfaction for both our internal staff and external clients.

Collaborating closely with the Human Resources Manager, you will oversee the general office and facilities, as well as internal services at the corporate level and external liaison activities with our vendors and suppliers.

Key Responsibilities:

• Serve as the primary contact for general office administrative tasks
• Manage and coordinate meetings, conferences, and appointments
• Deliver exceptional reception and visitor services, including greeting visitors, directing them to meeting rooms, providing refreshments, and handling phone inquiries
• Oversee office supplies (pantry, conference room, and team-specific needs), liaising with the Cleaner for maintenance and ensuring overall office cleanliness and tidiness
• Provide administrative support across departments, including tasks like collecting, sorting, and distributing incoming mail, as well as scanning documents when required
• Act as the liaison with the landlord for all matters concerning the office building and premises, such as maintenance, fire drills, contractor permissions, and providing support to any office-related matters
• Execute other office duties and projects as assigned, including the digitisation of office records into our Shared Drive

Requirements/Qualifications

• Minimum 2 years of experience as a Receptionist, office administrator, or in a relevant role
• Demonstrate a service-oriented attitude and a growth mindset, consistently delivering high-quality work
• Possess excellent communication and interpersonal skills
• Ability to work independently, multitask, and effectively prioritise tasks
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
• Conversational in Mandarin, to liaise with Chinese-speaking visitors, clients and vendors
• Knowledge of Viewpoint software is a plus

What We Offer:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• We love to hear from you if you can demonstrate that you meet the criteria above

We regret to inform you that only shortlisted candidates will be informed.

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Roles & Responsibilities

At Kensington Trust Group, you will have the opportunity to build a career as unique as you are, with the support, inclusive culture and technology. Your unique perspective and voice will help you and your team become even better. Come join our team and create an exceptional experience for yourself as well as a better working environment for everyone.

Your next opportunity

As our Receptionist cum Office Administrator, you will embody the face and brand image of our company, ensuring quality services that translate into high levels of customer satisfaction for both our internal staff and external clients.

Collaborating closely with the Human Resources Manager, you will oversee the general office and facilities, as well as internal services at the corporate level and external liaison activities with our vendors and suppliers.

Key Responsibilities:

• Serve as the primary contact for general office administrative tasks
• Manage and coordinate meetings, conferences, and appointments
• Deliver exceptional reception and visitor services, including greeting visitors, directing them to meeting rooms, providing refreshments, and handling phone inquiries
• Oversee office supplies (pantry, conference room, and team-specific needs), liaising with the Cleaner for maintenance and ensuring overall office cleanliness and tidiness
• Provide administrative support across departments, including tasks like collecting, sorting, and distributing incoming mail, as well as scanning documents when required
• Act as the liaison with the landlord for all matters concerning the office building and premises, such as maintenance, fire drills, contractor permissions, and providing support to any office-related matters
• Execute other office duties and projects as assigned, including the digitisation of office records into our Shared Drive

Requirements/Qualifications

• Minimum 2 years of experience as a Receptionist, office administrator, or in a relevant role
• Demonstrate a service-oriented attitude and a growth mindset, consistently delivering high-quality work
• Possess excellent communication and interpersonal skills
• Ability to work independently, multitask, and effectively prioritise tasks
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
• Conversational in Mandarin, to liaise with Chinese-speaking visitors, clients and vendors
• Knowledge of Viewpoint software is a plus

What We Offer:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• We love to hear from you if you can demonstrate that you meet the criteria above

We regret to inform you that only shortlisted candidates will be informed.

Service Delivery Manager (Mobile Cellular)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in mobile cellular network
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Strong in Communication Systems.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Principal Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children
• Perform other related duties as assigned by director

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• Min 2 years in teaching position certify as L2 by ECDA

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Preschool Centre Manager
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279