Total 2 Internship supply chain analyst job vacancies in Customer Service category in Singapore

Main Responsibilities

• Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
• Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to user requests, incidents and follow up on problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
• Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support change management process and application releases.
• Support Disaster Recovery Test and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support end-of-day and end-of-month batch runs.
• Perform and coordinate regular maintenance activities.
• Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
• Analyze and challenge existing support processes to achieve continuous improvement.
• Incidents resolution and Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Weekend/Holiday/Night support.

Qualifications & Experience

• Bachelor’s Degree in Computer Science or relevant fields.
• 3–5 years of relevant working experience.
• Strong experience in and preference for application production support.
• Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
• Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
• Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
• Strong understanding of stop list filtering, AML, social engineering etc.
• Working grasp of double posting accounting treatment.
• Understanding and experience in ITIL concepts.
• Possess good analytical skill and self-motivated
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Excellent people management and communication skills.
• Good command of spoken and written English in order to effectively communicate with English-speaking stakeholders.
• Working command of spoken and written Mandarin is preferable in order to effectively communicate with Mandarin-speaking stakeholders.
• Working command of spoken Cantonese in order to effectively communicate with Cantonese-speaking stakeholders (Plus).

Technical Skills:

• JAVA/J2EE.
• Websphere/Tomcat/JBOSS.
• ORACLE PL/SQL.
• COBOL.
• UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc.
• TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ.
• ITSM tool: Service Now.
• SharePoint.
• Database performance & SQL tuning experience (Plus).
• Good technical troubleshooting and debugging skills.

Customer/Supplier Relations:

• Customers – Business lines e.g. TBA / Middle Office e.g. PCMO / Back Office e.g. GPCO.
• Suppliers – ICM IT teams e.g. Payment, CDL.
• Vendors of local cash management solutions e.g. FIS, Nucleus.
• Regulators i.e. HKICL, BCS, MAS.

Summary:

The L2 Support Analyst is responsible for providing production support for Cash Management and filtering/AML systems across the APAC region. The role requires independent troubleshooting, managing production issues, and coordinating with internal teams to ensure timely resolution.

The successful candidate will contribute to system monitoring, change management, and disaster recovery activities while working with teams across Singapore and India for 24/6 coverage.

Responsibilities:

• Troubleshoot and resolve complex production issues independently.
• Perform root cause analysis and manage follow-up actions to completion.
• Coordinate with internal teams and stakeholders to address production incidents.
• Manage user requests and incidents, providing timely resolutions.
• Support system monitoring and ensure adherence to disaster recovery procedures.
• Contribute to change management and problem management processes.
• Document operational procedures and contribute to team knowledge sharing.
• Continuously improve existing support processes for efficiency.

Requirements:

• Strong understanding of Java/J2EE, TIBCO, and COBOL platforms.
• Familiarity with UNIX/Linux/Windows environments and database performance tuning.
• Experience in payments local clearing applications and AML systems in the APAC region.
• Knowledge of ITSM tools (e.g., ServiceNow).
• Proven troubleshooting and debugging skills.

Qualifications:

• University Degree in Computer Science, Information Technology, or related fields.
• 3+ years of experience in L2 production support roles.
• ITIL certification is a plus.
• Strong communication and problem-solving skills.
• Experience with payments and AML systems in the financial services industry.