Total 4,812 support advisor job vacancies in Customer Service category in Singapore

Our client is a well known one stop provider, who provides Reputable Diplomas/Certificate courses & other educational courses. They have an immediate requirement for a Support Admin.

Key Responsibilities:
1. Diploma Operations Support:
Handle and organize paperwork/documents related to diploma programs.
Ensure accurate record-keeping and document management.
Assist in maintaining compliance with academic and administrative requirements.
2. Classroom Operations Support:
Prepare classrooms for training sessions, including setup of materials and equipment.
Coordinate schedules and resources to ensure smooth delivery of lessons.
Provide on-site administrative support during classes.
Register participants into the system and ensure data accuracy.
Maintain accurate attendance records for classes.
3. General Administrative Duties:
Manage office supplies and inventory for classroom operations.
Collect payment from students, maintain accurate records of transactions.
Respond to queries from students, trainers, and staff promptly.
Maintain and update databases related to student records and attendance.

Requirements:
Education: Minimum GCE 'O' Level or equivalent.
Experience: Prior administrative experience is preferred but not required.

Skills:
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Good organizational and multitasking abilities.
Strong communication skills.

Others:
Able to work full-day on Sundays.
Positive attitude and willingness to learn.

Benefits:
Opportunities for professional growth and development.
Supportive and collaborative work environment.

Job location : Nearest MRT - Lavendar
Work week - 5days (Sunday working a MUST)
Salary : upto SGD 3k+ (open to discuss)

Interested candidates please email their resume in MSWord format to [email protected]

Job posted by
Bhanu Rajan
EA Regn R1106079

Saitech International

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Minimum 2 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Job Description
We are seeking an experienced IT Support Specialist with at least 2 years' experience. You will provide technical assistance, troubleshoot IT issues, and ensure the seamless operation of our client's shipping-focused IT infrastructure.

Key Responsibilities

• Provide first-line IT support to resolve hardware, software, and network issues.
• Maintain and monitor shipping-specific software systems.
• Liaise with teams to implement technology upgrades.
• Ensure data security and compliance with industry standards.

Requirements

• Minimum 2 years of IT support experience.
• Proficient in troubleshooting and resolving IT issues.
• Knowledge of shipping-related IT systems is a plus.
• Excellent problem-solving and communication skills.

How to Apply:
Please send your resume and cover letter to [email protected] to discuss further.

If this role isn't quite what you're looking for, but you know someone who may be interested, don't hesitate to share my details or pass along their contact information.

(EA Reg no: R1876610)
Faststream Recruitment Pte Ltd, EA License no: 09C3403

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

• Collaborate and assist the Product Manager in their assigned categories so as to achieve company’s financial goal and objectives, improve market share, customer satisfaction and productivity performances measures for the company
• Co-ordinate and assist in implementing and executing all action plans to achieve category sales, profit and income goal and objectives
• Support Product Manager on all aspects of administration processes for new supplier partners and new product developments
• Ensure cost and price changes is reflected timely
• Ensure new article creation is created timely
• Support in the management of consignment related duties
• Assist in the timely and accurate maintenance of promotions download, obtain sign off for press advertisement
• Support Product Managers with weekly promotion commitment and collations with Operations Team and supplier partners
• Coordination with respective suppliers on administrative updates
• Ensure timely and accurate submission of documents for System maintenance
• Support internal stakeholders and communicate any potential issues that may impact on business operations
• Any other adhoc duties as required

About You

• Diploma or Degree in any discipline
• Preferably 1 year relevant working experience
• Proficient in Microsoft Excel (e.g. Pivot Table, Vlookup)
• Knowledge in SAP is beneficial
• Excellent communication and coordination skills
• Meticulous and detail oriented

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

As Administrator, Facility Support you will be an integral member of the Administration team delivering service excellence to all visitors and callers to our Singapore facilities. As the face of our business, you will greet key clients, suppliers and NOV visitors, welcoming them to our site as well as being the main operator of the switchboard, screening calls and directing callers to their destination, taking messages where needed and informing internal customers of the missed call. You will provide critical administrative support to cross functional teams within NOV supporting various departments as and when required along with everyday tasks. Your proficiency in Microsoft Office software including Word, Excel and Outlook will be critical to this role as will your ability to provide excellent customer service to both internal and external customers of NOV.

DUTIES & RESPONSIBILITIES:

• Reception duties:Telephone switchboard, directing, screening calls, taking and relaying messages in a timely manner.
  Provide timely responses to queries or request
  Greet visitors’ arrival at NOV Reception, provide information and safety induction and announce visitors to company employee
  Prepare and issue Door Access Control cards.
  Prepare welcome board for visitors
  Prepare slides/videos to be played in the screens within the facility
  Ensure knowledge of personnel whereabouts and maintaining exact and complete sign-out/sign-in procedures for visitors and on-site staff - maintain security by following procedures; monitoring logbook; issuing visitor badges; H&S induction and facility evacuation participation.
  Sort outward mail including DHL packages and incoming mail for distribution.
  Provide timely responses to queries or requests from customers, suppliers and public.
  Assist in facility maintenance when required
  Schedule meetings and maintain facility calendar
  
• Organise and arrange transport, lunches, accommodation as required for visitors and employees.
• Provide Executive support
• Provide remote facility support to other 2 facilities in Singapore
• Administrator for corporate mobile users, review monthly bill.
• Order and maintain stationery levels / pantry supplies for all departments within NOV.
• Filing of documents in Rigdocs.
• Purchase Requisition and PO receiving.
• Admin back up support and carry out any other relevant duties as assigned

Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

About the job

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for IT Support Analyst to join our Technology department on a permanent basis. The role will be based at Madame Tussauds Singapore (Sentosa Island).

Responsibilities

• Work with the wider IT Team to provide first class technical support to Merlin offices and attractions within region
• Promotion of the IT Service Desk to encourage adoption across the business as the single point of contact
• Consulting and advising users of all levels across Singapore and the APAC region
• Promote Continual Service Improvement and follow through with initiatives
• Promote and advocate security and governance policies
• Ensure IT standards are maintained and promoted across all IT disciplines.
• Ability to problem solve on more complex incidents and requests. Assisting with the coordination and resolution of major incidents.

Qualifications & Experience

• Proven experience in 1st or 2nd line technical support
• Must have experience with supporting Point of Sale Systems in Retail, F&B, Hotel and Ticketing such as Simphony, Opera, Accesso
• Field engineer experience is desirable
• ITIL Foundation
• Network support experience
• A Microsoft or Cisco based certification is desirable
• Technical skills – Troubleshooting, Windows 10/11, Office 365, Microsoft Cloud/Endpoint Manager, Apple, Android, Cisco Networking, Juniper Mist, Point of Sale (POS), Oracle, Digital signage, Kiosks, Ticketing System

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here).

The local benefits include:

Medical & Dental Insurance
Sentosa Island Partner membership
Merlin Magic Passes that grant free entry for you & your guests to any of our attractions around the world
Development opportunities
Flexible working arrangements
And many more!

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process

ForBis Human Capital is a MOM-licensed Employment Agency. As a social enterprise, we advocate #EqualOpportunities and welcome all meritorious candidates to apply.

The shortlisted candidate will be seconded to Jiemin Primary School at 2 Yishun Street 71, Singapore 768515.

Working hours

Mondays to Fridays: 9:15 am to 6:45 pm, inclusive of 30 minutes of lunch break

Job description

The Personnel shall be competent to perform the following:

1. Maintain cleanliness in assigned rooms.

2. Locking all rooms at the end of the day

3. Perform traffic duty at respective school gates as assigned

4. Accompany contractors for maintenance or repair work of equipment and premises.

5. Arrange desks and chairs for school events.

6. Any other duties, including Saturday work, as and when required

Prior Experience required;

- Have 6 months of prior experience in operations or job-related experience, as mentioned above

KEY RESPONSIBILITIES:

· Support the event sales team

· Prepare proposals, contract, and event orders under the guidance of the sales team

· Help manage client communication including answering inquiries and following up on leads

· Coordinate with the marketing, operations, finance team regarding sales initiatives, exhibitor fulfillment and payment

· Assist in maintaining accurate records of sales activities and client interactions in CRM system and other event platforms

· Provide administrative support, such as data entry, report generation, documentation and file organization

· Participate in post-event evaluations and gather client feedback

JOB DETAILS:

Sales Support:

- Extract and distribute sales enquiries from HubSpot to all sales staffs consistently and on time

- Build up the Sales Pipeline on Salesforce based on the data collected from HubSpot

- Tracked sales leads and ensure Sales Team to update the weightage percentage promptly

- Processed sales order, including preparing and sending the contracts to Exhibitors

- Manage, track and update the “live” floor plan, marking booths as on hold or reserved, adding, merging,

moving… booths/spaces

- Monitored the contracts status and keep Exhibitors and the sales team informed of any delays or issues.

- Coordinate with Finance team to ensure timely billing

- Collect and upload Exhibitor information (displayed name, logo, company description, exhibitor profile) on Online Exhibitor Manual

Coordinating:

- Serve as the primary point of contact between the sales team and other departments (eg: marketing, finance, sales team)

- Help organize and coordinate during the event

Customer Service:

- Maintain and update MYS & Salesforce system with customer information, contract status and pipeline data

- Address customer inquiries, provide the event information, and resolve issues as needed

- Follow up with customer on pending payments and pending returned contracts

Report:

- Provide weekly updated Sales Report to Management

- Maintain and monitor the sales revenues report

Keep track of Exhibitors’ sponsorship tier level, number of badges and tickets

QUALIFICATIONS

· Strong interest in event sales, or event management

· Enthusiastic and willing to learn

· Excellent communication and interpersonal skills

· Detail-oriented and able to handle multiple tasks in a fast-paced environment

· Proficiency in Microsoft Office (Word, Excel, Powerpoint)

· Ability to work independently and as part of a team

· Only Singaporean/ PR need apply

Serial System Ltd, a SGX mainboard listed Company, is a leading electronic component distributor in Asia Pacific, offering design support, technology solutions and services, materials planning and inventory management. We invite a suitably qualified candidate to fill the following position:

SAP Support Specialist

Responsibilities:

• Understand the design and configuration requirements of SAP modules to meet the business needs of companies
• Provide L1 and L2 SAP support across FICO/ SD/ MM/ BW/AA modules
• Assist Corporate and Regional finance & Operation business owners in process re-engineering
• Follow up incidents which are L3 until completion
• Understand users’ requirements and escalate with the project team for change request initiatives
• Work with Cross-functional SAP team, non-SAP team, finance and business users within the organization
• Record local requirements and communicate closely with Core IT Team to improve our business process and ERP functions
• Participating in various SAP project, enhancement, roll-outs and post go-live support
• Handle SAP user authorization setup and prepare authorization related audit documentation
• Support SAP related business functions
• Guide junior members of the team
• Conduct user training
• Perform ad-hoc duties assigned by the supervisor

Requirements:

• Minimum Diploma in Computer Science, Engineering or equivalent discipline
• 1-2 years of IT support related to SAP Applications
• Experience in FICO implementation, customization, data migration and cutover activities will be advantageous
• Excellent written and communication skills in both English and Mandarin Chinese (To liaise with Chinese speaking associates)

Interested candidates are invited to email their resumes and expected salary.

We regret that only short-listed candidates will be notified.

Why Join us:

Supportive Team Environment: Supports each other & values your success.

Career Growth: Through hands-on training & skill development opportunities.

Work-Life Balance: Find a healthy balance between work and personal life here.

Responsible for providing on-site technical support, troubleshooting, and maintenance for IT systems, hardware, and software. This role involves frequent travel to client or company sites to ensure systems are operational and optimized. The engineer will also assist in deploying new technologies, conducting system upgrades, and providing end-user training where required.

• Provide on-site support for hardware and software issues, including desktops, laptops, printers, and network devices.
• Diagnose and resolve technical problems promptly, minimizing downtime for end users.
• Install, configure, and test IT hardware and software as per company or client standards.
• Assist with the setup and installation of servers, routers, switches, and other network equipment.
• Conduct on-site rollouts for new IT projects, including device imaging, software deployment, and system upgrades.
• Conduct routine checks on IT infrastructure, ensuring optimal performance and identifying potential issues.
• Document common user issues and solutions for knowledge-sharing purposes.
• Maintain accurate records of on-site visits, tasks performed, and issues resolved.

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

Responsibilities:

• Work closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of works.
• Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and provide support of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness.
• Liaise with users and IT vendors for the delivery of IT solutions and services.
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices etc) and software such as Microsoft Office and SharePoint.
• Manage the data protection and cyber security functions. Ensure proper security system setup and maintenance.
• Maintain IT assets, systems documentation and software licenses.
• Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics.
• Other duties as assigned by the management.

Requirement

• Diploma in Computer Science or relevant Degree qualification.
• Minimum 2 years of work experience with Microsoft 365, Active Directory, end users desktop support, IT security implementation & operations.
• Team player who is able to work independently.
• Able to start work within short notice is preferred.
• Prior work experience in a healthcare organization is an advantage.

Skills & Other Attributes

• Good interpersonal, communication, analytical and problems solving skills.
• Team player who is able to work independently.
• Ability to plan and multi-tasks.
• Good working attitude and willing to learn.

Job Description

Key Responsibilities:

• Responsible for the .NET, sharepoint & CRM application support and maintenance, with code fixing, enhancement and development.

• Responsible in end-to-end production support that includes managing incidents, service level, problems and releases.

• Responsible in performing application environment setup, installation, software upgrades and deployments.

• Involved in requirement and functional discussions, and assisting the business owners in formulating the requirement

• Application development for minor & major change request/enhancements

• Technical analysis of business requirements and estimation for development Tasks.

• Take responsibility in establishing standards, tools and methodologies to the project

• Implement new functions and changes to existing functions under consideration of the given parameters of the enterprise and solution architecture.

• Front client queries with regards to the application functionality and behavior

• Mentor, and guide junior developers

Role Requirements:

• Minimum of 8 years of experience in application development and maintenance

• Experience in Singapore Public Sector projects, especially maintenance project.

• Experience in GCC,GDC,GCC+ on azure, aws would be required

• Application design and development experience is required

• Experience of Dynamics 365 CRM capabilities and extensibilities

• Design & Development experience in Dynamics 365, .NET application, REST API and microservices development is a must

• Troubleshooting, investigation and analysis on issue, and solution

• Communications and presentation skills to articulate the solution or issue with business stakeholders

• In-depth knowledge of the Microsoft Dynamics CRM platform. Hands on experience in configuration, customization and extension of Dynamics CRM

• SQL Server 2008 or above with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML

• .NET Framework Version 4.5 or above including strong WCF experience

• Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL

• C# and OOPS concepts

• Knowledge on Power platform components and hands-on experience on the same

Good to have:

• Microsoft Azure or AWS knowledge

• Experience of data integration and data migration projects

• Experience with defined frameworks (MVC, Entity Framework and Enterprise Library)

EA Number: 11C4879

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

We are seeking an IT User Support Engineer to provide technical assistance and support to users within our organization. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues for Windows, MAC, Laptop, Office 360 and Printer Support.

Key Responsibilities:

Technical Support:

Provide first-line support to end users for hardware, software, and network-related issues.

Respond to service requests and resolve user issues in a timely and efficient manner via phone, email, or in-person.

Diagnose and troubleshoot technical problems, including operating system errors, application issues, and network connectivity problems.

Install, configure, and maintain computer systems, software, and peripherals.

Assist with setting up workstations, network access, and mobile devices.

Incident Management:

Log, track, and prioritize all user support requests using the IT ticketing system.

Escalate complex issues to senior IT support or relevant teams.

Provide feedback to users and ensure a high level of customer satisfaction.

System Maintenance:

Perform routine maintenance tasks such as software updates, backups, and system monitoring.

Assist in software deployments and ensuring systems are updated and secure.

User Training:

Provide basic training to end users on using software, hardware, and IT tools effectively.

Create user documentation and guides for common IT processes and procedures.

Qualifications to bring:

1-2 years of experience in IT User Support.

Can speak Mandarin.

Working Conditions:

5 days a week

Work From Home Set up - (sometimes required to report on clients site)

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Full time position (Mon - Fri)
• Working hours: 8 am to 5.30 pm
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

As an Infrastructure Support Engineer, you will be responsible for ensuring the smooth operation and support of our IT infrastructure. You will focus on end-user computing, account management, and asset management within our organization. The ideal candidate will have a strong understanding of Microsoft 365 and possess excellent problem-solving and communication skills.

Responsibilities

Microsoft 365 Administration:

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure, manage, and troubleshoot user accounts, licenses, and permissions within Microsoft 365.
• Assist with deployment and migration projects involving Microsoft 365.

End User Computing Support:

• Provide technical support for end-user devices, including desktops, laptops, and mobile devices.
• Troubleshoot and resolve hardware and software issues related to Windows OS and Office applications.
• Ensure users have the necessary tools and resources for effective productivity

Account Management:

• Manage user accounts within Active Directory and Microsoft 365, including onboarding and offboarding processes.
• Implement security best practices for user accounts, including role-based access controls and password management.

Asset Management:

• Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
• Assist in procurement and deployment of IT assets according to company policies and budget constraints.
• Perform regular audits of IT asset utilization and compliance.

Documentation and Reporting:

• Create and maintain technical documentation for processes, configurations, and troubleshooting procedures.
• Provide regular reports on system performance, asset status, and support activities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in IT support, particularly in infrastructure support and end-user computing.
• Strong knowledge of Microsoft 365 services and administration.
• Familiarity with Active Directory and user account management.
• Proficient in hardware and software troubleshooting for various operating systems.
• Experience with asset management tools and methodologies.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.

Job Summary:

Provide a first point of contact for employees who are seeking IT assistance in Singapore and in the region.

Duties & Responsibilities:

• IT Equipment (e.g., PC, laptop, etc.) setup and configuration
• Network and Server OS support & administration, includes system administration, user account management (creation & termination) and backup
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain inventory of IT equipment and supplies
• Cyber-security protection from viruses and spam wares attack, etc.
• Ensure data is handled, transferred or processed according to legal, security and company guidelines
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems.
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Any other responsibilities & ad hoc assignment as required.

Job Description:

• Plan and carry out meaningful and purposeful programmes and activities to enable residents to learn new things or continue to use their abilities
• Help residents experience autonomy by supporting them in their basic activities of daily living (e.g. dressing, meal, toileting, personal hygiene, mobility) through appropriate levels of prompt/cues
• Support therapy interventions in the ward to enable residents to optimise their functions in daily living
• Perform general housekeeping to maintain cleanliness of wards including equipment, furniture and tools, crockery
• Meal set up and assist in serving meals and drink to residents
• Collaborate with staff in the ward to deliver quality care services to residents (eg. Vital signs taking for residents)
• Maintain care excellence through proper documentation of the residents’ progress
• Assist Volunteer Coordinator in collaborating with volunteer and community in running volunteer-supported activities for residents

Job Requirements:

• Relevant experience would be an advantage
• Entry level is welcome as long as with compassion, caring and thoughtfulness
• Advantageous for candidates with WSQ Certificate in Healthcare Support (Nursing Care)
• Able to communicate with team members and maintain good teamwork
• Physical fit to handle the needs of care residents

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

12 hours shift mandataory

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure