Total 4,345 support analyst job vacancies in Customer Service category in Singapore

Job Description:

• Provide 7 x 24 operational support for all production practices including weekends for applications
• Provide technical expertise to facilitate investigation of complex technical issues, with eye for details
• Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
• Possess good domain knowledge on banking channels
• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and escalate issues in a timely fashion.

Requirements:

• Experience Shell Scripting preferred. Other experience programming languages such as JAVA/J2EE, PL/SQL added advantage not mandatory
• Familiar with operating system such as Linux / Solaris / AIX / Windows
• Strong technical knowledge of Linux, AIX, JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and TWS Job scheduling
• Able to provide 24x7 operational support including Weekends and public holidays
• Very clear communication skills both written and oral
• Able to drive/recommend solutions to extended technology teams.
• Self-starter with excellent crisis management skills.
• Able to handle incidents and corrective actions follow-ups.

Job Description
Responsibilities include, but are not limited to, the following:

• Adhere to the sanction check requirements and ensuring that all required checks are conducted with no breach.
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set.

Underwriting

• Assist the Head and work with own Team Leader and members to:
• Prepare underwriting / renewal information
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Service Standards

• Maintain service standards by timely response to internal team requests in addition to meeting deadlines

Job Requirement

• Basic Degree/Diploma in Business or Engineering with CGI
• 1 year experience in General Insurance operations
• Some knowledge of General insurance operations
• Some understanding of laws and legislation in relation to the General Insurance industry.

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

• Support users encountering challenges with operating systems such as Windows 10 and 11, along with software applications like Microsoft 365.
• To ensure reliable performance, manage and monitor the utilization of both wired and wireless networks.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of experience in using Windows 10 and Windows 11.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Email to: [email protected]

Subject: Operation Support Lead

1. Responsibilities

Manage the day-to-day running of application systems, for example:

· oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

· manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

· work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

· manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

· plan, execute and support system implementation, software/hardware upgrades and security patches.

· perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

· monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

· work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

· identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.

· develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

· providing estimated costs and timeline to implement the changes.

· securing the necessary resources to carry out the changes.

· ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.

· assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.

· overseeing the proper implementation of the changes.

2. What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Site Support Engineer - TL

The individual needs to hands-on & have prior experience of managing teams in similar environment

Job Responsibilities:

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices
• Address quality and schedule conflicts
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment

Job Requirements:

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge/Experience in Asset Disposal Processes
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills

The Customer Support Specialist is responsible to provide support to the Program Manager to drive existing sales growth and profitability through customer satisfaction and exceptional service delivery for the customer account.

Responsibility:

· Serves as the point of contact for the assigned customer management matters.

· Build and maintain strong and long-lasting relationship with customers.

• Provide monthly and quarterly forecast for the assigned accounts.
• Ensure timely Sales Order update and delivery commitment to customers.
• Ensure on time delivery vs shipment schedule.
• Work with internal stakeholder to insure customer satisfaction and account profitability through implementing continual process improvement, measurement/benchmarking, and automation across all lines of service delivery inclusive of order management, inventory management, customer payment dispute and engineering change.
• Proactively identify and escalate risks and issues to stakeholders; lead development and delivery of mitigation and contingency plans.
• Authorise to update customer shipment plan upon internal review acceptance.
• Authorise to update customer PO into Oracle Fusion with approved quotation and costing sheet.

EDUCATION, EXPERIENCE AND SKILLS & ABILITY

• >2 years’ experience in program and business management in manufacturing environment.
• Degree/Diploma in Business Management/ Manufacturing or Engineering with Business Knowledge.
• Strong analytical/problem solving skills, good communication skills (verbal and written), proven program management skills
• Requires extensive inter-personal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time

Job Objectives

The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

1. Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations

2. Organize and track the pipeline, capturing data on readiness for approval and other relevant data

3. Ensure there is an aligned pipeline view across GRCTO and GTO COO Office

4. Maintain and update GRCTO projects approval data and dashboard

5. Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects

6. Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view

7. Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence

8. Organize the provision of the current pipeline decks for review by the GRCTO leadership

9. Support the Pipeline education & training needs for the GRCTO teams

10. Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams

11. Support special initiatives, management and governance forums & workshops that may arise

Qualifications and Skills Required

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services

• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy

• Good sense of risk & issue management, and escalation management

• Able to produce structured and effective presentations

• Proficient in creating presentations using the Microsoft suite of software

• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure

• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise

• Excellent written and verbal communication skills

• Comfortable with engaging senior management

About KidsFirst

KidsFirst is an Early Intervention School, Occupational Therapy, and Speech and Language Therapy clinic for children. Our centre works with children with special needs (Autism, Global Developmental Delay, Down Syndrome, Attention Deficit Hyperactive Disorder (ADHD), genetic disorders, and Cerebral Palsy, etc). We deliver an intensive therapy-based program and also provide 1-1 therapy services.

KidsFirst serves a mixed population of international and Singaporean clients, with KidsFirst being listed as one of the preferred Early Intervention Centres by KK Women's and Children's Hospital and National University Hospital (NUH) - Singapore.

We are located at 8 Hong Kong Street, Singapore 059651.

Our brand-new facility houses five state of the art Occupational Therapy Gyms, five Speech Therapy Rooms and two levels for the Early Intervention classrooms. Conveniently located to shopping malls and food spaces like Clarke Quay Central, Chinatown Point, Riverside Point and Hong Lim Market & Food Centre.

Our Benefits

• Competitive Remuneration
• Performance Bonus and Increments
• Medical Insurance Coverage
• In-House Career Development and external training
• An international and diverse work atmosphere
• Central Location in Singapore

Requirements

• Must have at least a professional Diploma/ Certificate (but Bachelor's degree is preferred) in Education, Special Education, Counselling, Psychology, or related field.
• Must have BCBA Certification.
• Team-oriented.
• Excellent knowledge of Behavioral strategies and related experience.
• Professional experience working with children with developmental delays and behavioral challenges.
• Preferred: Early Denver Start Model Training / RBT Certification.
• Good interpersonal skills and the ability to work with a team.

Job Description

• Maintain close relationships and communication with all stakeholders of the classroom/ school.
• Develop and supervise ABA programs.
• Provide 1:1 and small group sessions.
• Manage student behaviours in classroom.
• Develop and implement therapy protocols. Ensure holistic student welfare. Maintain case notes and report progress.
• Work with teachers to support the student's needs in their classrooms.
• Carry out special duties (e.g., outdoor recreation area monitor, extra-curricular activities, holiday camps, school fairs, open houses).
• Mentor/support Teachers in the behavioural management realm.
• Modify lessons according to each child’s ability level.
• Be knowledgeable on professional techniques and best practices in special education.
• Adhere to organization’s SOPs.
• Complete respective administrative duties (e.g., maintaining the communication booklet, attendance-record keeping, etc.).
• Maintain, adhere to and be up to date with Edu trust processes and systems.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

We are seeking a dynamic IT Support Executive adept at providing technical assistance to both internal teams and external stakeholders.

Responsibilities:

. Level 1 support (remote/onsite), maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organization.

· Vendor escalation for desktops/laptop hardware purchases, repairs or software troubleshooting.

· Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.

· Support, review & liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines (ISO 27001, EA, MTCS, etc).

· Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.

· Proactively propose suggestions to improve IT systems and operations.

· Assist to drive digital transformation initiatives in line with strategic objectives of the organization.

· As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.

· Be willing to learn new technology (M365, Cloud, Biometric devices, etc)

. Actively learn to operate new equipment or software to support company functions.

. Research and test new software to support existing or new operational requirements.

· Liaise with multiple vendors and stakeholders in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.

· Any ad-hoc tasks as assigned by the Management.

Job Requirements:

· Strong technical background in network systems.

· Knowledgeable of best practices in general IT and end user support.

· Self-motivated, proactive, meticulous and adaptable to fast changes.

· Good communication skills and a team player.

· Prioritize tasks effectively and able to work well under pressure.

· Able to explore new ideas and innovation; and, partner with key teams across the organization to deliver effective IT solutions.

· Able to work both as part of a team and independently with minimal supervision, with reasonably good analytical and problem solving skills.

· Resourceful, innovative and able to adapt in a changing environment.

· Able to work with external parties (stakeholders, external parties, vendors and service providers) to deliver results through collaboration, partnerships and services.

· Perform simple repair and faulty parts replacement as necessary.

Qualifications:

· Minimum Diploma or Bachelor Degree in IT discipline, computer engineering or related field.

· Minimum of 2 years of relevant work experience; ideally with project management experience.

#NEW# AV IT Support Specialist- 12 month Contract - Long Term

Our client, a dynamic and innovative medium-sized financial services firm, is currently seeking a skilled Network IT AV Support Engineer to join their team. This role involves providing comprehensive support for all company business events as part of the AV end-user support team. Reporting directly to the Director of Corporate IT Technology in Asia Pacific, the position falls within the Corporate IT End User Technology – Productivity and Enterprise Communication team. Based in Singapore, the candidate will play a crucial role in supporting customer experience solutions utilizing the latest technologies, including Digital Signage, Meeting Room Solutions, Video Conferencing, Streaming, and Live Event Support. Collaboration with Facilities teams to ensure seamless support is also a key responsibility. Moreover, the candidate must be available to provide support to the regional leadership team during important conferences, ensuring smooth operations and exceptional user experiences.

Responsibilities:

• Provide second-level support for Meeting Room solutions, Microsoft Teams, ZOOM, WEbex , Digital Signage, Cisco VCS Systems, and other related technologies.
• Offer technical consultancy to end users to ensure prompt problem resolution.
• Communicate effectively with departments and promptly notify relevant parties of any issues affecting operations, such as outages or service disruptions.
• Demonstrate creativity and innovative problem-solving skills.
• Possess knowledge of network topologies, protocols, cabling, and troubleshooting techniques.
• Proficient in Teams and Unified Communications.
• Communicate effectively with internal and external customers.
• Ability to multitask, work with minimal supervision, and self-motivated.
• Maintain a positive attitude and collaborate effectively in a team environment.
• Gather appropriate details from customers during interactions.
• Provide professional and service-driven assistance to internal customers.
• Collaborate with team members to achieve collective goals and objectives.
• Perform additional duties as required.

Skills needed :

• Minimum 3 years of experience in Voice and Video and AV technologies,
• Strong understanding of live virtual event workflows.
• Demonstrated proficiency in planning, organization, and problem-solving, with a strong process orientation.
• Excellent analytical, interpersonal, facilitation, and leadership skills, coupled with effective oral and written communication abilities.
• Competence in Microsoft Teams & Event hosting, Cisco video endpoints, and preferred experience with AV technologies and web streaming solutions such as Vbrick.
• Familiarity with MS Teams configurations. ZOOM, Webex is big bonus
• Understanding of AV equipment, signal flows, architecture, and live system setups for broadcasts.
• Knowledge of streaming media workflows, CDN connectivity, and media distribution for both live and on-demand content within enterprise networks and externally.
• Proven ability to systematically troubleshoot problems in complex voice and video environments.

If you have any questions, please feel free to contact [email protected] for more information.

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

• In charge of some major account, advise customer of their hardware requirement (e.g: upgrade of Ram, etc)
• Handle customer compliments/complaints, problem-solving, post-mortem, document learnings, crisis prevention, etc.
• Manage projects from end to end, including administering cost budgets.
• Lead by example in all aspects for ground staff to look up to.
• To analyze existing processes and suggest/recommend improvement plans to increase productivity/efficiency/cost-effectiveness.

Job requirement:

• Diploma / Degree
• Min 2 years’ working experience in IT / Tech Industry
• Familiar with Microsoft products, operating Windows
• Familiar with basic networking fundamentals
• Good communication and customer service skills
• Team Player, positive attitude, and keen interest in customer service.
• 5 days work (8.30am to 6pm) at Depot Close
• Salary $2700 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 3+ years of experience in supporting or developing applications.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

GFI GROUP

Founded in New York in 1987, GFI provides competitive wholesale market brokerage services in a multitude of global over-the-counter (OTC) and exchange listed cash and derivatives markets. Over more than 25 years, GFI has expanded both organically and through acquisitions into a broad range of markets, including fixed income derivatives, cash fixed income, emerging market financial products, energy and commodity derivatives, and equities.

Job Responsibilities:

• Book trades into the trade capture systems and manage the trade matching and clearing processes, MarkitWire skillset a must.
• Assist sales and execution teams with trade booking as required.
• Oversee day-to-day trade processing, matching, clearing, unwinds, netting and confirmations.
• Manage and resolve exceptions, fails and settlement issues.
• Carry out checks and controls, intraday and EOD. Communicate EOD status to the group.
• Liaise with Caventor teams, internal BGC teams, clients, banks and service providers as required.
• Support sales and execution teams as required with requests and queries.
• Carry out project and development tasks as required.
• Assist with the global counterparty onboarding process.
  • Oversee progress internally within BGC and with clients/banks and chase as required.
  • Update the shared status documents for internal Caventor use.

Job Requirements:

• 2 years experience in a similar role, ideally from a hedge fund manager.
• Good product knowledge and day to day processing of interest rate swaps, bonds, futures is essential with FX being useful.
• Knowledge of market risk of trades and P&L a plus.
• Proficiency in Excel & VBA a major plus.
• High level of attention to detail and “completer finisher” mentality.
• High level of multi-tasking and prioritization.
• Needs to be a self-starter and able to work independently.

GFI and our affiliates are a fair employer and have adopted the Tripartite Standard on Recruitment Practices (RP). Please also note that all data collected will be treated strictly confidential and used for recruitment purpose only. We regret that only shortlisted candidates will be contacted.

IT Associate Engineer (End User Support)

Salary: $3000-$3800

Working hours: 9am-6pm (Mon-Fri)

Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.

Responsibilities

• Provide technical support to end-users on various technical issues and problems relating to enduser devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails

• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.

• Support service request and incident management to provide quality end-user services.

• Perform ad-hoc root cause analysis and problem resolution.

• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.

• Develop checklists for typical problems.

• Assist immediate supervisor in the definition methods for issue resolution and prevention.

Requirements

• Diploma in Information Technology, Computer Engineering or equivalent, with 1-2 year relevant experience in End User support.

• Proficient with Windows operation systems, M365, Anti-virus software and etc.

• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)

• Handling incident tickets from end user for IT matters.

• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

We’re looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

• Hold a Singaporean Citizenship or Permanent Residency (please note we cannot support Visas for this role)
• Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our Singapore office for 5 days a week).
• Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus!
• Are flexible. While you’ll be able to plan your own schedule, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
• You hustle. And hard.
• You’ll ideally have worked in customer support before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

How we work:

We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise.

You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.

There’s no script and no hand holding and we trust each other to get stuff done.

At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is not your average customer support job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

Please send in your application with your resume and cover letter.

Service Coordinator | Customer Support | Kaki Bukit

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Position : Customer Support Officer (Ecommerce Platform) – Up to $3700 - EAST – Changi Business Park
• Location : East – Changi Business Park Crescent (2 Bus Stops From Expo MRT Station)
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Up to $3700 + Variable Bonus + Up to 14 Days Annual Leaves + Medical Coverage Of Up to $400
• Duration : Permanent
• Industry : Service Provider

Main Responsibilities:

• Provide first level customer support and services on how to use the e-commerce platform
• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution
• Bridge between technical team and customers to communicate problems and solutions
• Perform daily & weekly operational processes on case logging, data handling and reporting
• Maintain accuracy and effectiveness of customer care knowledge base and business process document
• Provide training to the new customers if needed
• Other administrative duties assigned by superior

Requirements:

• Diploma or equivalent in any discipline with minimum 1 year working experience in a customer services environment.
• Knowledge and experiences in e-Commerce would be advantageous

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

This is a temporary hourly-rated position attached to a Community Club in the North East.

Duration: 1 year

Job Scope

-Provide administrative support to the Constituency Office (CO) and the grassroots organisations (GROs).

-Answer enquiries from members of the public and keeps abreast of all activities, courses and events available at the community club and other local matters.

-Assist in the smooth operation of the CO.

Requirements

-IT savvy

-Candidates awaiting further studes (e.g. in university) may apply

Working Hours/Days

Monday to Sunday: 4 weekdays and 1 weekend, either Saturday or Sunday (5 day work week)

AM shift: 9am to 6pm

PM shift: 1pm to 10pm

OFF Days: 1 weekday and either weekend

Hourly Pay $12.00

To Apply

WhatsApp resume: 8023-1992

Email resume: [email protected]

Do you have a knack for formatting Word documents perfectly? Do you consider yourself to be systematic, efficient & meticulous?

If you love administrative work & are fantastic at supporting different teams, you might just be the team member we're looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies & have one overarching goal: to make learning fun, shorten learning curves & help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology & examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia & Philippines. We take pride in our open, fast-paced & flat organisational structure where every team member is valued for their skills & competencies, not just their job titles.

[Your Role]

As our Administration Executive, your mission is to take good care of all administrative matters within the academic team, so that our academic faculty can perform at their best.

You’re the behind-the-scenes, selfless magician who is always making things better & more convenient for others, which everyone is thankful for!

Being successful in your role means that you can make things run like clockwork & help more students learn Science & Math easier, better & faster.

Here’s what a typical workday will look like for you:

(1) Participate in the vetting process to ensure that published materials comply with the organisation’s internal guidelines: This is an extremely important task & we need superheroes with eagle eyes to catch bad grammar & inconsistent spacing & fix them!

(2) Assist in the production of lesson materials: While it sounds easy as pie, it takes a lot of skill to produce lesson materials according to our guidelines. We'll be equipping you with the skillsets comparable to veteran printers who have perfected the blend of precision & creativity.

(3) Exercise database hygiene by curating & tidying questions in our database, so they’re always publication-ready: If you are passionate about organising stuff & making sure everything looks neat, this is it!

(4) Assist in the formatting of targeted practices: To accomplish this task well, you need to be able to appreciate & master the art of formatting documents on Microsoft Word. Think: section breaks, headers/footers & line spacings!

[You, Our Ideal Administrative Executive]

We’d love to have a chat with you if you meet the following criteria:

Personality

• Independent, Proactive & Organised: You need to be able to work well under pressure & complete your tasks dutifully with minimal supervision.
• Strong Attention To Detail: You will be working with plenty of illustrations & text. You must be highly meticulous & always have a habit of checking your work before submitting it.
• Humble & Always Strive For Improvements: You are willing to receive & act on feedback to pursue excellence in your work.

Skills

• Strong Command Of The English Language: You should be able to communicate effectively with our team in written & spoken English. In particular, you should be able to pick up grammar mistakes in our work akin to Grammarly.
• Some Interest In Science & Math: You should have some interest & understanding in Science & Math. BUT it doesn’t matter if you do not have a Science or Math-related major! What we value more is the right attitude to pick up the skills needed for this career.
• Good Understanding of Digital Technologies: You need to be well-versed in technology & be resourceful enough to figure out how different tools work.
• Good Proficiency In Microsoft Word
• [Good To Have] Good Proficiency In Adobe Software (Adobe Illustrator & Acrobat): If you have no/limited experience working with these tools, we’ll teach you on the job as long as you are willing to learn!

[How We Take Care Of You]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration (depending on skills & experience)
3. Annual Performance Bonus
4. Medical, Dental & Vision Benefits
5. Productivity & Tech Benefits (Apple Equipment & Peripherals)
6. Up to 16 Days of Paid Vacation Leaves
7. Paid Birthday Leave
8. Paid Marriage Leaves
9. Paid Compassionate Leaves
10. Time-off From Work For Errands
11. Wellness Breaks
12. Fully-stocked Pantry
13. Free Meals on selected school holidays & weekends
14. Fun Company Socials

[Other Important Information]

• This is a full-time position, which requires you to work onsite at our office given the nature of your work.
• Office Location: 10 Jalan Serene, #02-20, Serene Centre, Singapore 258748 (Next to CC19/DT9: Botanic Gardens MRT)
  (NOTE: We are targeting a centre relocation to GR.ID Mall (Near DT21: Bencoolen MRT; CC1/NE6/NS24: Dhoby Ghaut MRT) from July 2024)
• Working Hours: Wed to Fri: 10AM to 7PM (8 hours + 1-hour lunch break)
  Sat & Sun: 8.30AM to 6.30PM (9 hours + 1-hour lunch break)

ELEMENTARY SCHOOL LEARNING SUPPORT & EAL TEACHER

Our vision at SAS explains why we exist. We aspire to be a world leader in education, cultivating exceptional thinkers prepared for the future. We are committed to our mission that has been at the heart of our 65-year history: to provide each student an exemplary American educational experience with an international perspective.

If there is one thing we know about the future, it is that our students will graduate into a rapidly changing, increasingly global world where their success will depend to a large degree on their ability to learn new skills, take on new challenges, and work with a diverse range of people. We aim to build a strong sense of joy and purpose in learning among our students to enable them to do so.

We know that our students’ future success will depend on their ability to develop skills such as critical thinking, creativity, and cultural competence. And, it will depend on the quality of the moral character they develop. We seek to personalize learning for every child to meet their unique learning needs. We know that supporting them in their social-emotional growth is as important as their academic growth. And, we seek to stimulate that growth in a community as rich in equity and inclusion as it is in the extraordinary diversity of our students. Our ability to attract, retain, and develop diverse talented educators, working collaboratively in teams, is vital to our success.

We welcome your application if you would like to join us on this meaningful culturally responsive journey in cultivating exceptional thinkers prepared for the future.

Position Qualifications

• Bachelors degree with a valid ELL/EAL teaching credential (higher degree preferred);
• A certification in special education
• Extensive experience working with students with a variety of learning differences, and elementary-aged Multilingual Learners of English
• Experience developing EAL programming including curriculum, instruction, and assessment
• Two to five years of current teaching experience providing small group research-based interventions in an educational environment (Preschool through Grade 5)
• Experience with collaborative planning, differentiating instruction, and co-teaching in a homeroom classroom
• Experience tracking effectiveness of teaching strategies or interventions with the use of progress monitoring documentation
• Experience with the Response to Intervention (RTI) framework or Multi-Tiered Systems of Support (MTSS)
• Training and experience with science of reading-aligned early literacy approaches
• Must be confident in their ability to teach any student, and have a willingness to provide intervention that meets the needs of students with a range of learning needs
• Experience differentiating instruction and assessment based on student learning needs
• Experience tracking effectiveness of teaching strategies or interventions with the use of progress monitoring documentation
• Experience with Response to Intervention (RTI) framework or Multi-Tiered Systems of Support (MTSS)
• Comprehensive knowledge of current best practices in teaching early literacy and numeracy skills
• Demonstrate proficiency in implementing strategies and interventions to support the development of executive function skills.
• Extensive experience in collaborating in Professional Learning Communities to review data and share progress monitoring documentation and planning for next steps for a plan of intervention
• Thorough knowledge and experience with current instructional strategies and current teaching materials, as well as evidence of recent professional growth participation
• Extensive experience in collaborating in Professional Learning Communities to review data and share progress monitoring documentation
• Must be confident in their ability to teach any student, and have a willingness to provide intervention regardless of the significance of disability or learning need(s)
• General knowledge of American curricula and education systems. A working knowledge of United States Common Core State Standards and WIDA standards is preferred
• Models SAS Core Values (Compassion, Honesty, Fairness, Responsibility, Respect).

Specific Responsibilities

• Provide a classroom environment that is conducive to learning
• Effectively teach the curriculum
• Effectively manage each group of students while providing for a variety of learning styles, ability levels, and educational backgrounds
• Individualize the content when necessary to meet each student’s learning needs.
• Maintain rigorous and appropriate learning expectations of all students at all times.
• Accurately and regularly assess student progress
• Continuously monitor student progress and make appropriate modifications of goals and strategies to meet students’ needs
• Maintain up-to-date and accurate records of student progress and attendance and classroom supplies and materials
• Engage parents and students in the learning process through frequent and meaningful communications about student progress
• Be available to parents and students during the outside of school hours
• Engage in department/team planning, curriculum review, budgeting and other activities.
• Interact cooperatively with other staff members in the development of cohesive curriculum materials and the establishment of instructional goals
• Co-operate with and participate in the planning and evaluation of the school program.
• Keep current in education through coursework, in-service programs, and by attending professional meetings and conferences
• Employ technology (computer, video, internet, etc) as appropriate to enhance instruction.
• Remain proficient in school related technologies
• Engage with students in meaningful activities beyond the classroom which extend learning experiences for students (coaching, organizing field trips, sponsorship of clubs, events, or community service projects, etc)

Other Responsibilities

• Engage with the administration in a committed effort to improve one’s own instructional skills
• Openly support and abide by all school policies and procedures
• Model the ‘Core Values’ in your interactions with the school community
• Liaise with the Principal, taking on tasks as assigned, including all school goals

In addition to the above school-wide expectations, SAS has developed division faculty profiles to provide the greatest opportunity for the best match between our classroom needs and faculty strengths in order to be able to deliver an exemplary educational program for all students at each division. We encourage your thoughtful reflection on the following faculty profile for the Elementary School in determining whether your strengths provide a good match with the SAS division programs and expectations.

• Collaborate with other teachers in Professional Learning Communities (PLCs) that are focused on building clarity, consistency and coherence among team members for improved learning for ALL students
• Differentiates instruction and assessment based on student abilities, interests,

and learning styles

• Passionate about learning
• Eager to remain current on best practices in teaching field
• Enjoys collaboration with colleagues and is an excellent team member
• Communicates effectively and efficiently with students, parents and colleagues
• Experience in teaching students from a wide range of abilities and cultural backgrounds
• Positively contributes to school culture through support and sponsorship of school activities
• Integrates technology in innovative ways in daily instruction
• Actively strives for self improvement as a life-long learner

Terms of Employment
Salary and benefits shall be paid consistent with the SAS approved compensation plan for Teachers.


Evaluation
Performance of this job will be evaluated in accordance with the provisions of the
Board’s policy on evaluation of personnel.

Job Scope:

· Maintaining the general cleanliness of equipment and the workplace.

· Providing logistical support for school events and activities, including transporting, and arranging furniture and equipment

· Simple administrative and office work

· Assisting with the cleaning and preparation of equipment, apparatus and substances for science laboratory lessons

· When scheduled to work on morning shift, assist in traffic marshalling in the morning when students report to school.

Any other assigned duties e.g escorting contractors and vendors for servicing work when needed

Requirements:

• Good team-player
• Some experience in working in school environment

Contract Period: From 1 Jun 2024 to 31 Dec 2025.

Personnel will be working in alternate week shifts:

Morning shift

• Mondays to Thursdays: 6:00am to 3:15pm

• Fridays: 6:00am to 2:45pm

inclusive of 45min lunch break

Afternoon shift

• Mondays to Thursdays: 09:15am to 6:30pm

• Fridays: 09:45am to 6:30pm

inclusive of 45min lunch break

Job Description

Key Responsibilities

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Knowledge of 2 or more processes on 1 or more technologies

Requirements

• Bachelor of Engineering with minimum years of experiences/ internship experiences
• Have interest and basic understanding in semiconductor industry and semiconductor chip-making processes
• Strong in stakeholder and customer management
• This role requires you to work at customer site daily (either North or East)

Major duties and responsibilities of the successful candidates are:

a. Provide quality customer service and excellent support operations to a billing system and report system for an e-procurement portal and meet key performance indicators.

b. Perform billing operations, report operations, change management, user education, incident management and problem management.

c. Handle in-bound calls and emails and to co-ordinate work with internal teams and external users.

d. Manage any incidents raised and track them to their closure escalating such incidents where required.

e. Monitor the accuracy of bills generated and manage any re-adjustments that may be required.

f. Generate and monitor billing reports.

g. Perform any other required tasks assigned by the management to support operations

No Shift. Mon-Fri