Total 4,345 support analyst job vacancies in Customer Service category in Singapore

Responsibilities:

• Providing level 2 End User Computing support for VIP users both onsite and remote
• Well verse in Windows OS and MS office applications.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for MAC, IOS, and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.

Requirement:

• Diploma/Bachelor’s degree
• Hands on VIP support experience of 2-5 years in providing VIP support both onsite and remote
• Confidence with excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Our client is Singapore’s leading sustainability-driven energy company. They are looking for a Customer Relations Officer to join their Sales and Operations team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Work Schedule: Monday to Friday, 09:30 am – 06:30 pm

Location: One North MRT

Salary Range: $2,200 to $3,000

Job Description:

• Assist in various customer service tasks including data entry, invoice processing, and other finance or customer service-related duties.
• Perform general administrative duties such as document sorting, filing, data entry, binding, scanning, etc.
• Match invoices with system records and maintain organized filing systems.
• Coordinate with internal colleagues and business partners for invoice processing.
• Occasionally attend to walk-ins (couriers, delivery personnel, etc.).
• Identify and resolve process gaps and customer issues to improve team productivity and operations efficiency.
• Perform any other ad-hoc duties as assigned.

Requirements:

• GCE "O" Level, GCE "A" Level, or Diploma in Business Management or equivalent with a minimum of 2 years of call centre experience.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Strong time management, document management, administrative, and project coordination skills.
• Results and service-oriented with excellent communication skills.
• A proactive team player who can also work independently in challenging timelines.
• Meticulous, efficient, enthusiastic, and resourceful with a "can-do" attitude.

Job Description: Operations Support Officer

Name of School

St. Margaret’s School (Secondary)

Location Address

111 Farrer Road, Singapore 259240

Duration: This is a contractual position with a contract period from April 1, 2024, to March 31, 2025, with the option to extend for a further period of two years based on performance and mutual agreement.

Working Hours:

• Mondays to Tuesdays & Thursdays to Fridays: 7:00 am to 4:00 pm (inclusive of 1-hour lunch break)
• Wednesdays: 7:00 am to 3:30 pm (inclusive of 1-hour lunch break)
• No service required on Saturdays, Sundays, and gazetted public holidays.

Position Overview: St. Margaret’s School (Secondary) is seeking a competent Operations Support Officer to join our team. The selected candidate will be responsible for providing operational support to ensure the smooth functioning of school activities and events. This role requires a proactive individual with a strong work ethic and the ability to work effectively within a team.

Key Responsibilities:

1. Maintain the general cleanliness of equipment and the workplace to ensure a safe and hygienic environment for students, staff, and visitors.
2. Provide logistical support for school events and activities, including the transportation, arrangement, and set up of furniture and equipment as required.
3. Assist in general administrative tasks such as filing, data entry, and document preparation to support the efficient operation of the school office.
4. Operate and maintain basic office equipment and materials, ensuring they are in good working condition.
5. Perform any other duties as assigned by supervisors to contribute to the overall objectives of the school.

Qualifications and Skills:

• A team player with excellent interpersonal and communication skills.
• Prior experience in cleaning, logistics, or simple administrative duties would be advantageous.
• Physical fitness and resilience to effectively perform the duties of the role.
• Ability to work independently with minimal supervision and prioritize tasks efficiently.
• Strong attention to detail and a proactive approach to problem-solving.
• Proficiency in basic computer skills and familiarity with office equipment.

*NEW* L1-L2 Desktop Support - up to 4,500 with Bonus ( Rolling Contract)

LOCATION : CBD AND WEST

Our client is one of the leading food and agriculture trading firms, known for its stable and friendly working environment. They are currently seeking an experienced L1-L2 Technical Support Engineer. The ideal applicant will provide general BAU IT support to internal users.

We are looking for someone with strong interpersonal and communication skills in English and the following technical skills:

Must

• Minimum of 2+ years of L1-L2 technical support experience in a large corporate infrastructure (250 user environment).
• Support experience in Windows 7 &10, Mac OSX, patch management, Active Directory, ServiceNow or similar , Office 365 and essential applications such as Microsoft Office.Hands-on experience in desktop, laptop, printer, and scanner configuration.
• L2 level troubleshooting for LAN/WAN/MPLS. Basic administration knowledge of systems and servers, phone systems, and wireless infrastructure related to the network.
• Experience in troubleshooting all office network-related issues, such as switches and WIFI

Others

• Ability to adhere to the organization’s standards, processes, and procedures.
• Good command of English and strong communication skills, both written and interpersonal.
• A team player who can work with minimal supervision and collaborate with heterogeneous teams.
• Good time management and multitasking capabilities.
• Proactive with meticulous attention to detail.
• Willingness to learn, take ownership, and show initiative to achieve desired results.
• Ability to work in a diverse multicultural environment.
• Good to have system migration & office move projects experience
• Hardware support

Anyone with relevant experience is welcome to chat. For more details, please email [email protected].

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

Responsibilities:

1. Min 3 years of proven experience as a Middleware engineer, with a focus on Red Hat JBoss, IBM WebSphere, and IBM MQ.

2. Strong understanding of application server concepts and technologies.

3. Proficiency in installing, configuring, and administering Red Hat JBoss and IBM WebSphere application servers.

4. Knowledge of IBM MQ messaging middleware, including queue managers, channels, and message queuing protocols.

5. Familiarity with enterprise application architectures and deployment methodologies.

6. Experience in troubleshooting and resolving middleware-related issues in a production environment.

7. Strong scripting and automation skills (e.g., Shell, Python, or PowerShell).

8. Solid understanding of networking concepts and protocols.

9. Excellent problem-solving and analytical skills.

10. Strong communication and collaboration skills.

11. Certifications in Red Hat JBoss, IBM WebSphere, or IBM MQ preferred.

Requirements:

12. Bachelor's degree in computer science, information technology, or a related field.

13. Min 3 years of proven experience as a Middleware Engineer, with a focus on Red Hat JBoss, IBM WebSphere, and IBM MQ.

14. Strong understanding of application server concepts and technologies.

15. Proficiency in installing, configuring, and administering Red Hat JBoss and IBM WebSphere application servers.

16. Knowledge of IBM MQ messaging middleware, including queue managers, channels, and message queuing protocols.

17. Familiarity with enterprise application architectures and deployment methodologies.

18. Experience in troubleshooting and resolving middleware-related issues in a production environment.

19. Strong scripting and automation skills (e.g., Shell, Python, or PowerShell).

20. Solid understanding of networking concepts and protocols.

21. Excellent problem-solving and analytical skills.

22. Strong communication and collaboration skills.

23. Certifications in Red Hat JBoss, IBM WebSphere, or IBM MQ preferred.

Job Description

• Customer service and indoor sales support for NVOCC.
• In charge of Booking issuance.
• Calling the customers on daily basis.
• Supporting sales and marketing team.
• Monitoring the DF Loading and calling the customer to get booking to fulfil the DF Vessels.
• as well as open slot.
• Quoting and Co-ordinating with Corporate Customers.
• Submitting the Performance report to the principle weekly and monthly.
• Submitting Loading and inventory report to Country Manager.
• File the rates in the system.
• Getting DG approval from the Feeder / HAZ Team/PODs.
• Getting Flexi Approval from the Feeder.
• DF vessel meeting and space allocation.

Job Requirements

• Experience in handling dry vans, NVOCC.
• Good communication skill.
• Proactive, and ability to work hard.
• Willing to take challenges to enhance long term career progression.
• Pricing and Budgeting Experience in shipping.

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: IT Support Administrator
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 2600 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Support employees on all officially sanctioned hardware and software for end-user computing.
• Diagnose and resolve issues with hardware and software, providing relevant recommendations.
• Contribute to project-related tasks as needed.
• Adopt a proactive stance in ensuring all personnel at the primary facility receive comprehensive IT support, in collaboration with the IT department to guarantee efficient operational support.
• Coordinate with the Service Desk to hasten the resolution of technical problems, respond to user inquiries, and ensure thorough follow-up.
• Collaborate with the Local IT Project Team to deliver infrastructure services, support new client implementations, and participate in internal projects which include conducting technical research, preparing documentation, and overseeing testing and implementation processes.

APPLY NOW!!!

• Min. Diploma in Information Technology
• Min. 1 year of technical knowledge of Microsoft Tools
• Preferably IT-Certification in Microsoft Tools
• Customer service experience/Logistics Business Knowledge is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66174 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

#NEW# Support (Ops) Engineer - Financial Markets & Global Treasury

We are seeking a highly skilled and motivated Support (Ops) Engineer to join a dynamic team in Singapore. This role is part of global squads located in Brussels, Bucharest, and Singapore within the Competitive Pricing area in the Financial Markets domain.

Role and Work Environment:

As an Ops Engineer in the Financial Markets & Global Treasury, you will be an integral part of delivering key components within the Competitive Pricing area in Wholesale Banking Financial Markets. You will work alongside global squads to contribute to an in-house Front-Office real-time pricing, Sales Trader Workflow, and pricing service for various derivatives.

Key Responsibilities:

• Take primary responsibility for the stability of applications, identifying and resolving incidents related to application and system-related problems.
• Monitor, manage, study, and run the application/service, contributing to the completion of all activities in the backlog.
• Work collaboratively with colleagues from different areas of expertise, expanding knowledge relevant to the squad's mission.
• Contribute to all sprint events, utilizing functional expertise and experience.
• Provide L2 support covering both functional and technical needs during ASIA trading hours.
• Perform data improvement by configuring new and existing products, reports, and processes.
• Oversee and manage production incidents arising during trading activities, coordinating with relevant teams and stakeholders to minimize disruptions.
• Offer expertise in derivatives and risk management, troubleshoot issues, and optimize market risk reporting and modeling.
• Conduct functional testing and Change Management activities to ensure safe deliveries to the Production environment.
• Collaborate with Quants teams to optimize performance of data-synapse grid computing.
• Drive effective problem management, ensuring preventive and detective measures are identified and resolved through the backlog.
• Build, enhance, and maintain tooling and scripts to automate repetitive or error-prone tasks.

Requirements (MUST)

• Education: Bachelor’s degree in a relevant field (preferred).
• Experience: Minimum of 1+ years in Trade application Support or Technical Operational Engineering or related roles.
• FX trading application experience

Bonus Skills:

• Refinitiv RET-AD

For more information, please contact [email protected]

Role:

• Provide technical support to desktop/laptop PCs, printers, monitors and other hardware in office environment.
• Coordinate with level 2/3 support engineers to provide support by corresponding to support tickets within decided period.
• Assist IT department staff on IT asset management such as updating, moving, and disposing laptops, monitors and printers.
• Support engineers updating, organizing, and managing user manuals regarding daily helpdesk operations.
• Perform daily basis server check using server checklist.
• Other ad-hoc technical tasks may be required.

Requirement:

• At least Diploma in Information Technology, Computer Science, or related field.
• At least 2-3 years proven experience in an IT Helpdesk or Support role.
• Basic knowledge of computer hardware, software, and networking.
• Experience with configuring and managing laptops.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a Team.

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Aftersales Support Executive

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams
• Min. Diploma in Electrical and Electronic

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Perform a variety of cleaning activities, such as sweeping, mopping, dusting, and polishing.
• Ensure that all rooms are cared for and inspected according to standards.
• Protect equipment and make sure there are no inadequacies.
• Notify superiors of any damages, deficits, and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Check stocking levels of all consumables and replace them when appropriate.

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Responsibilities:

Working Hour

· Handle office matter such as fixing lighting, some other electrical related issue, office plant, major cleaning job, maintenance of aircon and fish tanks, and other ah-hoc responsibilities.

· Fixing of office lightings, electrical related issue in office. (if he is qualified)

· Handy job for office furniture / assets

· Packing of stationery

· Events set up for meetings / training etc

· Conduct inventory check (local, stationery, first aid boxes etc)

· Escort office facilities contractors (aircon, plants, pest control etc) for maintenance

· Maintenance of office fish tanks

· Any other adhoc job assigned by superior

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working location: Alexandra Road

End customer: Banking Environment

Working hour: 9.00am to 6.30pm

Roles and Responsibilies:

· End user support

· Assist in Operating Systems Migration and related support.

· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

· Responsible for correcting all problems associated to supported list of End User Equipment and Software.

· Installation of software/application.

· Provide accurate and timely documentation in IT Service Management Tool.

· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.

· Synchronizing application settings to environment requirement.

· Relocation of computer devices and peripherals.

· Setting up of the end users profiles for applications.

· Proactive update and follow up to end users.

· Guide end user on required applicable tasks

· Other adhoc task as assigned.

Job Requirements:

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range:

• Up to S$3000

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)

• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To Apply:

Interested candidates, who wish to apply for the above position; please click the "Apply Now" below and send in your resume to <[email protected]>

We regret that only shortlisted applicants would be notified.

Seah Irvin | REG No : R23112821

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working location: Cecil Road

End customer: MCN Cosmetic Company

Working hour: 8.30am to 6.00pm

Roles and Responsibilies:

· End user support

· Assist in Operating Systems Migration and related support.

· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

· Responsible for correcting all problems associated to supported list of End User Equipment and Software.

· Installation of software/application.

· Provide accurate and timely documentation in IT Service Management Tool.

· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.

· Synchronizing application settings to environment requirement.

· Relocation of computer devices and peripherals.

· Setting up of the end users profiles for applications.

· Proactive update and follow up to end users.

· Guide end user on required applicable tasks

· Other adhoc task as assigned.

Job Requirements:

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range:

• Up to S$3000

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

• Assist with MDS and Graduate Diploma matriculation and examination logistics
• Support faculty's continuing education programmes
• Any other tasks assigned by supervisor

Qualifications

• GCE 'A' Level Education Qualification or Polytechnic Diploma
• Team player with good interpersonal and communication skills to interact with staff of all levels
• Proficient in Microsoft Office applications
• Meticulous, task driven, responsive and adaptable to changes
• Ability to multi-task and work under pressure

Position Objective

The Student Support Department (SSD) is looking for a highly qualified Academic Support Teacher with  previous experience in delivering academic intervention to join our team of multidisciplinary  professionals. Utilizing a MTSS (Multi-Tiered Systems of Support Model), the Academic Support Teacher provides support through co-planning, co-teaching, consulting, and targeted content support and intervention support during study blocks.  Academic Support teachers at the secondary level have a strong focus on collaborating with the team to support differentiation within the classrooms. Academic Support teachers also support students in building independence and habits that will support their success as they grow older.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Collaborates with Classroom Teachers to provide differentiated instruction to students

• Co-plans, co-teaches, and consults with classroom teachers
• Implements models of effective co-teaching
• Builds strong relationships with teachers based on mutual trust and valuing the strengths of each teammate
• Supports the planning and implementation of accommodations for students in the classroom that are determined by student need and class content

Plans and Delivers effective academic support to secondary students

• Utilizes data-based decision making and evidence-based strategies to offer high quality academic support
• Plans, prepares, and delivers small-group intervention to secondary  students
• Establishes positive, safe, and trusting relationships with students, their families and teachers to foster student progress related to students’ academic needs

Regularly assesses students’ progress

• Collects and analyzes screening as well as progress monitoring data to identify student need,  adjust intervention, and report progress to parents, faculty, staff, and administration
• Summarizes assessment results and incorporates information into an appropriate support plan

Serves as a case manager for students receiving support services

• Gathers relevant background information related to students’ academic strengths and challenges
• Maintains updated and accurate student files which adhere to high-levels of confidentiality
• Coordinates, facilitates, and maintains records on meetings with parents, teachers, and  internal/external service providers
• Coordinates and facilitates testing and classroom accommodations for qualifying students

Provides consultation to teachers, parents, and other service providers to foster greater academic achievement

• Participates on a multi-disciplinary team of professionals by utilizing a problem-solve approach
• Prepares and disseminates professional resources according to student need
• Offers ongoing support to faculty, staff, and parents in order to accelerate student growth
• Establishes and maintains ongoing professional collaboration with service providers on and off  campus in order to maximize student impact in all areas of development

Position Requirements

• Minimum of 3 years experience providing academic support to secondary students
• Exceptional interpersonal communication and professional collaboration skills
• Must demonstrate flexibility, strong work habits, and a positive attitude
• Strong organizational skills and excellent command of the English language
• Proficiency in using computers and other forms of technology
• Strong references and attendance record
• Demonstrates the Stamford Values – _Integrity, Courage, Ingenuity and Compassion

Qualifications

• Minimum of 3 years experience providing academic support to secondary students
• Exceptional interpersonal communication and professional collaboration skills
• Must demonstrate flexibility, strong work habits, and a positive attitude
• Strong organizational skills and excellent command of the English language
• Proficiency in using computers and other forms of technology
• Strong references and attendance record
• Demonstrates the Stamford Values - _Integrity, Courage, Ingenuity and Compassion

Contacts

• Other Stamford Teaching and Non-Teaching Staff
• Parents and Students
• PTA

Working Conditions

• School Environment
• Working hours 8am to 4:30pm, Monday to Friday, (until 5:00 pm on Wednesdays), plus occasional staff meetings and trainings
• School holidays are paid and free except staff days and training days (please refer to the website to see the school calendar with school holiday dates)

Terms of Employment

• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

SAIS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, SAIS’ holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics ordisability. We welcome applications from all qualified candidates.

We regret that only shortlisted candidates will be notified.

[Order Number: 402720]

Responsibilities

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquiries/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Managing Apple, I-pad devices (e.g., new set up configurations, delete terminations, device broken, lost, unlock device, password reset, software and iOS update etc.)
• Keep records of user interactions and progressions on the case (Call logging)
• Doing Administrative work (example: Filing, preparing paper works, generate report daily, weekly, monthly)
• Any other tasks (included weekend tasks) that maybe assigned by the superior

Requirements

• Candidate must possess at least a Diploma in IT or any other related field
• Candidate must have at least 2 years of relavent experience

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

JOB TASKS AND SPECIFICATION

1. Installing and configuring computer hardware, software, systems, networks, printers and scanners.
2. Monitoring and maintaining computer systems and networks.
3. responding to technical support calls from end users int a timely manner to service issues and requests.
4. Providing technical support across the company (this may be in person or over the phone).
5. Create and Modify user accounts in Windows Active Directory & Office 365.
6. Repairing and replacing equipment as necessary.
7. Testing new technologyPossibly training more junior staff members
8. Setting up and installing new computers, networks and software.
9. Installing updates, known as patches, firmware, to hardware and software applications.
10. Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
11. Diagnosing and fixing network problems and hardware or software faults.
12. Maintaining inventories of hardware and software.
13. Keeping a record of issues and faults along with solutions, for future reference.

JOB REQUIREMENTS

• Minimum Diploma /ITE or any Tertiary education related to IT.
• 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services Knowledge on Data / Voice Networking is advantageous.
• Comfortable working and assisting others through company help desk software, such as service desk in addition to other remote access desktop programs.
• Extensive experience working with different operating systems including Windows and Linux.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Ability to prioritize and manage several milestones and projects efficiently.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Experience in installing and configuring computer systems and applications for a large company.
• Ability to accept constructive criticism and customer feedback regarding their experience with software or IT services.
• Possess effective communication skills.

Remuneration shall commensurate with relevant work experience.

Thank you for your interest in Y3 Technologies.

We regret that only shortlisted candidates shall be notified.