Job Description
·Communicate with customers via phone, email, mail or personally.
.To provide assistance over the phone or first-level remote support, otherwise, transfer/ convey the customer’s problems and requirements to the Support Team precisely and clearly, so that issues can be handled smoothly.
·Monitor and follow up on the pending problem issue, and alert the Support Team when necessary to ensure that the issue is resolved effectively within a reasonable time and customer satisfaction can be maximized.
·Arrange for hardware and delivery for support services.
·Ensure that services rendered are accurately invoiced by ensuring Delivery Orders, Support Service Forms, or other relevant documents are raised and channeled to the Finance Team for invoicing.
·Record customer’s problem and service requirements with our products and services
.Investigate and resolve customer queries
·Collect all information needed to prepare the Quotation.
.Follow up on maintenance contract renewal
·Generate accurate and send out invoices on time
·Coordinate marketing activities
.Maintain up-to-date billing system & Customer detail.
·Maintain accurate prospects and client records for sales opportunities.
·Compile & prepare Monthly service Summary & other relevant reports.
·Post-sale admin duties
·Perform any other ad-hoc duties as assigned.
Requirements
· Minimum O-level
· Strong written and verbal in English and Mandarin. (to liaise with English or Mandarin-speaking clients and associates)
· Minimum 1-year working experience
.Strong communication skills both written and verbal
.Proficiency in Microsoft Word and Excel
.Good interpersonal skills
.Ability to work in a team and call clients
.Pleasant, positive, and willing to learn
