Total 3,937 system engineer job vacancies in Customer Service category in Singapore

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Main Accountabilities:

• Commissioning of both Industrial AC and DC power systems, battery maintenance, discharging and health checks. Timely completion and reporting of commissioning documents and relevant site paperwork. Use of I.T for uploading and downloading of configuration files.

• Routine maintenance of UPS and battery systems. Timely completion and reporting of documents and relevant site paperwork. Us of I.T for uploading and downloading of configuration files.

• To liaise with other departments and engineers to ensure site visits are carried out in a professional and safe manner.

• Training of customers to use equipment and understand basic user functions.

• To cover call out rota to support customers with 24/7 Powercare cover. To work unsociable hours i.e. Night work and weekends as required.

• Expenses and time sheets to be completed and submitted in a timely manner.

• Promote AEGPS maintenance contracts and Service wherever possible

• Technical knowledge and experience brought in

• Efficiency in carry out service activities

• Number of commercial leads (improvement suggestions)

• On time service reports including timesheets

• Compliancy with health and safety measures

• Quality and accuracy of technical training and instructions given to customers and third parties

• Customer Satisfaction

Personal characteristics:

• Good interpersonal and communication skills

• Real team player

• Strong attention to detail and accuracy / following strict procedures

• Ability to effectively organize work functions

• A high degree of initiative, flexibility and ability to work in a team

• Must be willing to travel across Asia Pacific region including India, China and the Middle East. Some work may involve off shore. Candidates must have a flexible approach to travel at short notice, work irregular hours with well-developed customer care skill.

Education, knowledge and working experience:

Diploma or Degree in Power Electronics or Electrical Power disciplines

• 1-3 years of relevant experience within the industry

• Good knowledge of industrial power systems products/applications/solutions

• Diagnostic and problem solving skills

• Good base knowledge of PC (J Bus / Profibus / Modbus and other communication media) and programming skills

• Fluent in spoken and written English

• Electrical and Electronic Engineering background is a must

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Diploma in Electronics, Electrical, Mechanical Engineering or equivalent
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
• Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure.
• Follows up on all calls after 2 weeks to review patient’s disposition.
• Has the expertise to navigate non-clinical calls appropriately
• Provides guidance and support to a team of Care Manager Associates.
• Oversees the team’s rostering schedule and claims administration for shift duties.
• Performs morning and afternoon shift duties as rostered, and be the key person to standby during manpower shortage during night shifts.
• Support VCC expansion plans and attend meetings with internal and external stakeholders.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualificationsin Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Ability to perform 24/7 shift work is required for this role.
• Strong team-player, with natural ability to interact with patients, healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Job Qualification

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Essential Duties and Responsibilities:

· Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.

· Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

· Conform always to Malvern Panalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

· Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

· Provide Service Support and basic training after installation.

· General Service administration activities and report submission.

· Responsible for proper spare part handling per internal procedures.

Qualifications:

· Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

· 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

· Able to read circuit diagrams, technical manual in English.

· Excellent verbal and written communication and presentation skills with MS office proficiency.

· Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.

· Able to travel both domestically and internationally on short notice.

A Field Service Engineer demonstrates and applies a broad knowledge of fundamental concepts, practices, and procedures of particular area of specialization. The position reports to Site Manager/ Lead Engineer on onsite/project base activities.

Responsible for on-site installation, initial testing, operation, maintenance, repair, troubleshooting of customer systems.

Independently performs full range of standard work for the professional field. Refers complex, unusual problems to others. Identifies and resolves more complex problems and problem-solving skills in order to deal with most situations.

Performs on-site technical and operational support in development, installation and maintenance of equipment and systems of complex nature.

Completes and submits detailed reports covering al job activity timely.

Clearly and professionally interact with co-work/customer on status of activities on daily basis to ensure customer satisfaction.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

About the Role

The SEA IT team is looking for a capable and hands-on IT Support Engineer experienced with software and hardware support for retail stores & office operation across Southeast Asia (SEA). Our team is dedicated to develop solutions for the retail business and offering daily support for the business and this is an outstanding opportunity to join a focused team and work collaboratively with other stakeholders to make a significant impact to the business & operation.

Job Description

• Act as single point of contact for service manager, operations manager or business and other IT teams in China and SEA countries for any kind of technical terms for both store & office operation.
• Assist on site and store opening preparation including installation, configuration, staging of equipment and maintenance of retail-specific hardware and software system such as POS (Point of Sales) terminals, barcode scanners, cash registers, payment gateways, etc.
• Collaborate with vendors and internal teams to implement and integrate retail systems including inventory management, loyalty programs and CRM systems.
• Support and maintain networking infrastructure, including switchers, routers, and wireless access points, etc.
• Coordinate with vendors to resolve equipment or software issues.
• Provide real-time support for critical and urgent retail issues.
• Adhere to industry-specific security standards and compliance regulations for retail systems.

Key Qualification & Skills

• Bachelor, Diploma or Higher NITEC in Computer Science/Information Technology (ICT Systems, Services & Support) or equivalent.
• Minimum 5 years of IT-related work experience, preferably from the retail industry.
• Experience in Retail POS systems, hardware and DRP (Distribution Requirements Planning) system.
• Good experience in supporting window and peripheral devices such as printers, scanners, and payment devices.
• Experience in database operation, programming languages and excellent debugging skills (MySQL or oracle).
• Results oriented, strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues in a time-sensitive retail environment.
• Good communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and end-users.
• Eager to learn and stay updated on new retail technologies and industry trends.
• Willing to travel overseas from time to time.
• High proficiency in both English and Mandarin in order to liaise with colleagues in China Headquarter and Southeast Asia countries. Ability to speak other local languages of SEA countries is advantageous.

Desktop Engineer

Job description:
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.
They may also perform installs, moves add, and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.
As the main interface to the client, they need to understand the local infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem.
Strong client communication and business skills are therefore needed since direct client interaction is often required.
Adequate in understanding customer's site environment in a fast-paced manner.

Responsibilities:
1. Resolve client hardware/software PC problem tickets.
2. A technical knowledge of the supported platform is required as well as a working knowledge of the hardware. Resolve tickets within the client SLA and obtain a high client Satisfaction Rating.
3. Good communication skills are required.

Requirements include:
1. All education levels are welcome, preferably diploma and above
2. Comfortable to work in Healthcare environment.
3. Able to work as shift and/or poly engineers if required.
4. Candidates without experience are welcome to apply!!
5. MANDATORY to be vaccinated against Covid and MUST be vaccinated with MMR/TDAP vaccine (sponsored by company).

Working hours:
Monday to Friday, 8am to 6pm. Saturday on standby for half-day, will activate if required. OT claimable.

Location:

KK Hospital

Mandatory Skills

Job Overview

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs.
• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards.
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.
• Researching and recommending solution that best meet business needs and enterprise operational requirements.
• Provide technical support to application development teams.
• Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Requirements:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.
• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.
• Knowledge in Networking (F5 GTM/LTM or any other SLB).
• Minimum 5 years of professional experience and minimum 3 years of relevant experience.
• Willing to work in shifts and in weekends.
• Team player to work with multiple teams and teammates.

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

• Installation and configuration of operating systems and software for PC
• Provides support for users and various clients
• Diagnose and Resolve Hardware and Software issues
• Assisting users on operating system, email and software related issues
• Install and support network printers
• Coordinate with equipment and 3rd party vendors to resolve problems
• Assist in network and wireless troubleshooting and network connectivity issues
• Deployment of PC, Notebook and Printers for temporary staffs
• Configuration of VoIP phones, Communication Handheld devices and Smartphones
• Processing of service requests
• Managing of active directory accounts creation and file rights management
• Ensure cases and service requests are resolved within SLA
• Constant improvement on current practices to streamline processes
• Familiar with encryption software is an added advantage

Requirements

• Nitec/Diploma in Information Technology, Engineering or related fields
• Strong hardware and software knowledge
• At least 1 year experience in providing technical support
• Must be familiar with Windows operating system
• Familiar with encryption software
• Good planning, analytical and negotiation skills
• Good interpersonal and communication skills
• Must have in-depth interest in IT support and must be IT savvy
• Able to multi-task and work independently
• Provide friendly customer service to users and clients
• Office hours / 12hrs rotating shift available

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Applicants with more relevant years of hands on experience will be considered for senior roles.

Mandatory Skills

Job Overview

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs.
• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards.
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.
• Researching and recommending solution that best meet business needs and enterprise operational requirements.
• Provide technical support to application development teams.
• Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Requirements:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.
• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.
• Knowledge in Networking (F5 GTM/LTM or any other SLB).
• Minimum 5 years of professional experience and minimum 3 years of relevant experience.
• Willing to work in shifts and in weekends.
• Team player to work with multiple teams and teammates.

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

*Please note that working hours for this role will be from 1-9pm at Suntec*

• Perform L1 and L2 task for Call/remote and Walk-in.
• Identify, analysis and escalate correctly to the correct team for all issues/request/task raised by Client.
• Collaborate with IT application team, IT infrastructure team during system patching for Infra and Applications
• Collaborate with IT application team, IT infrastructure team to resolve issues affecting systems and processes.
• Participate in regular meetings internal and external.
• Identify and Analysis on common occurring tickets and highlight to both client and vendor for a resolution.

Minimum requirements :

• Diploma in IT or equivalant
• 2 to 3 years in L1 and L2 support
• Good communication skills and able to work independently
• Must be able to communicate in Mandarin; proficiency in Japanese will be a plus.

Our client is one of the leading manufacturers of industrial generators. We are looking for a Marine Field Service Engineer for commissioning, troubleshooting and repair of marine generators. Qualified candidates should have hands-on experience with assembly and repair of marine generators, and/or familiar with marine electronics and automation systems.

Responsibilities

• Standby support and 24/7 emergency call for customer support.

• Providing after-sales technical support, site recovery and maintenance responsibilities to

distributors/end customers.

• Provide the installation, commissioning, and on-site training to support the customers according to

the scope of the project.

• Generate a service report to customer in a systematic manner.

• Investigate and handle all customers’ complaints related to product failures.

• Investigates root causes of failures and recommend solutions.

• Review and assist in determining the extent of damage and repairs of warranty claims from

distributors.

• Maintain close working relationship with our key customers to ensure the follow through until the

issue is resolved.

• Develop service training material, ensures all technical and training documents are up-to-date and

organized.

• Provides specific training to distributors and dealers for service and troubleshooting skillsets,

ensuring optimum service level at all distributors.

Requirement

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience

• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region

• A team player with strong problem-solving skills and task oriented

• Possess strong customer service orientation, enthusiasm for power generation products, electrical

and control system.

• Candidates with equivalent professional background will be considered.

• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU)

and synchronization system will be advantageous.

Core Competencies

• Focus on the End Customer – Engage with internal and external customers to understand needs (as

opposed to an intermediary), the primary focus of one's feedback, analysis, and actions.

• Set High Standards of Performance - Assume responsibility and accountability for successfully

achieving goals or completing assignments; develop standards of excellence rather than waiting for

standards to be imposed.

• Build Trust - Provide information to others in a way that is candid, informed, encompassing, and

not manipulative; receive information from others in a way that demonstrates openness and

thoughtful consideration of their ideas.

• Drive Continuous Improvement - Initiate action to improve existing conditions and processes. Use

appropriate methods to identify opportunities, implement solutions, and measure impact.

We regret that only shortlisted candidates will be notified