The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client bus..
The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.
Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.
This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.
Key Accountabilities:
The IT Support Officer will be responsible for, but not limited to:
- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems
- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.
- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)
- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs
- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.
- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.
- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.
- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes
- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.
- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira
- Being the local subject matter expert on required systems.
- Assisting the Regional IT Manager as required.
Qualifications and Selection Criteria:
Essential
- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.
- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.
- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.
- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.
- The ability to work autonomously, and work effectively on their own as well as in a team environment.
- Attention to accuracy and detail with strong organisational and analytical skills.
- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.
- Comprehensive knowledge across a broad range of IT hardware and applications.
- Experience leading and facilitating information to a non-technical audience.
Desired
- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.
- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.
- Bespoke application support experience
- Intune, SCCM and endpoint management experience
- Relevant industry specific qualifications in Microsoft, ITIL, Cisco
- Experience in interacting with international students
Job Scope & Responsibilities:
• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration p..
Job Scope & Responsibilities:
• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience
Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusi..
Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusiastic Junior Desktop Support professional to join our team.
As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include:
Providing desktop support for end users utilizing Microsoft software.
Conducting preliminary troubleshooting of infrastructure issues such as Wi-Fi, network, printer, and server problems.
Deploying images for desktops and point of sales systems.
Assisting with software installations, updates, and patches.
Managing user accounts and permissions.
Providing support for mobile devices and remote access solutions.
Assisting with hardware setup & maintenance, including desktops, laptops & peripherals.
Ensuring data backup and recovery processes are followed.
Key Responsibilities:
Respond to and resolve technical issues reported by end users.
Assist with the setup, configuration, and maintenance of desktop systems.
Troubleshoot & resolve connectivity issues related to Wi-Fi and network.
Provide support for printer and server-related problems.
Deploy & manage desktop images for new and existing systems.
Document & track issues using our ticketing system.
Collaborate with other IT team members to ensure seamless support.
Understand & troubleshoot basic networking protocols such as TCP/IP, DHCP, and DNS.
Assist in maintaining network security and performance.
Install, update, and troubleshoot software applications.
Manage user accounts, permissions, and access rights.
Provide support for mobile devices, including smartphones and tablets.
Assist with remote access solutions and VPN configurations.
Set up & maintain hardware, including desktops, laptops, monitors & other peripherals.
Ensure data backup and recovery processes are in place and followed.
Provide training and support to end users on IT-related topics.
Qualifications:
Basic understanding of Microsoft software and operating systems.
Familiarity with troubleshooting network, Wi-Fi, printer, and server issues.
Basic knowledge of networking protocols including TCP/IP, DHCP, and DNS.
Experience with deploying desktop images is a plus.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
A degree in IT or a related field is preferred but not required.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Join a leading asset management firm in Asia as a Performance Operation System, where you'll be part of a dynamic team shaping innovative financial so..
Join a leading asset management firm in Asia as a Performance Operation System, where you'll be part of a dynamic team shaping innovative financial solutions, driving growth, and making a meaningful impact in global markets
What You’ll Do
Support and maintain FactSet Systems (B-One, SPAR/PA) for performance measurement, reporting, and attribution analysis.
Collaborate with key stakeholders to ensure seamless performance data integration into proprietary systems like HERA and ATHENA Dashboards.
Deliver accurate and timely investment performance reporting for Portfolio Managers, Sales & Marketing teams and Senior Management.
Troubleshoot, resolve and prevent system and workflow issues by working closely with stakeholders, including FactSet, HERA engineers, and data providers.
What We’re Looking For
Proven experience in managing performance or attribution systems for investment analysis.
Expertise in FactSet Systems (SPAR/PA/Vault preferred; B-One experience is a plus).
Strong analytical skills with knowledge of portfolio performance calculation methodologies and risk analytics.
Comfortable working with complex financial instruments, including derivatives.
A proactive problem-solver with a passion for innovation and efficiency.
About STT GDC
Be part of a global leader in data centre solutions
ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered ..
About STT GDC
Be part of a global leader in data centre solutions
ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.
Why STT GDC
STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.
✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.
JOB PURPOSE
To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be requir..
JOB PURPOSE
To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.
JOB RESPONSIBILITIES
Responsibilities include, but are not limited to, the following:
Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.
QUALIFICATION
Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.
EXPERIENCE
Proven experience in administrative tasks with a solid service-oriented mindset.
1-2 years of experience in office administration or related roles.
Strong time management skills and the ability to prioritize tasks effectively.
Meticulous attention to detail, particularly with numerical data.
A diligent and persistent approach to completing tasks thoroughly and efficiently.
SKILLS
Candidate should be comfortable and confident in Korean Language (Written and Spoken)
1. IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows se..
1.IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
Maintenance/ Administration of Network Infrastructure
Maintain and update firewall settings
Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
Assist IT Manager in implementing information and cyber security and control structures
Handle system backup, storage management and system recovery.
POSITION SUMMARY
An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially netwo..
POSITION SUMMARY
An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.
JOB RESPONSIBILITIES
Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
Network, Desktop & Server OS support & administration.
Provide first level troubleshooting & installation of software or firmware applications.
Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems
Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
Planning, developing, and maintaining SQL databases.
Maintaining the company intranet with basic programming.
Attend to emergency calls & weekend /off hours support.
Any other responsibilities & ad hoc assignment as required.
JOB REQUIREMENTS
NITEC or higher.
Min 1 year experience in IT field works.
Knowledge of current Windows & mobile operating systems.
Good knowledge in IT hardware & administration support for Microsoft Windows.
Strong analytical & problem-solving skills.
Candidates who are familiar Microsoft Dynamics NAV/Business Central, Microsoft Windows Server, Microsoft SQL Server, ASP.NET/.NET Core will have an added advantage.
Job Description & Requirements
In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and know..
Job Description & Requirements
In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.
Job Description
Working hours from 5.30 to 10.30 pm
Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
Windows OS, AD, Office 365 configuration and administration, patching & file server management
Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
IT asset management and other ad-hoc duties will be assigned as and when needed
Knowledge of Freshwork will be an added advantage.
Job Requirements
Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
2-3 years of relevant working experience, preferably from an SI environment
Strong problem-solving skills and a positive attitude
Good coordination and communication skills with internal and external customers
Able to work independently with minimum supervision
Job Overview for Conveyancing Support Officer
As a Conveyancing Support Officer you will handle various administrative and support tasks related to pr..
Job Overview for Conveyancing Support Officer
As a Conveyancing Support Officer you will handle various administrative and support tasks related to property transactions.
Key Responsibilities:
Document Preparation: Assist with documentation, and other legal related documents.
E-Lodgement and E-Filing: Perform electronic lodgements and filings with relevant authorities.
Client Communication: Correspond with clients, developers, bankers, law firms, and government agencies.
Reports: Prepare and manage status reports, ensuring timelines are met.
File Management: Maintain accurate records and archive files appropriately.
Support Tasks: Assist conveyancing secretaries and lawyers with various administrative tasks.
Requirements:
Experience: Minimum 1 year of experience in conveyancing support work is preferred.
Skills: Proficiency in MS Office, MS Word, quick and accurate typing speed, attention to detail, and good interpersonal skills.
Polished Professionalism: Demonstrates a high level of professionalism and decorum in all interactions.
Team Player: Ability to work well in a team environment.
Strong Moral Character: Upholds ethical standards and integrity in all aspects of work.
Positive Attitude: Maintains a positive and proactive approach towards work and colleagues, fostering a collaborative and supportive work environment.
Application: If you're interested in this position, please submit your resume to [email protected]. Only shortlisted candidates will be notified.
PURPOSE:
As our IT Operations Support Executive, your role is pivotal in ensuring stability, security and performance of our end users across APAC an..
PURPOSE:
As our IT Operations Support Executive, your role is pivotal in ensuring stability, security and performance of our end users across APAC and regional entities. You will collaborate with local and regional technology teams to implement, maintain and optimize endpoint solutions to our staffs. The ideal candidate needs to be highly independent, will possess strong technical acumen, thirst for curiosity and a commitment to deliver quality outputs.
RESPONSIBILITIES & TASKS
Provide guidance to IT Support Engineers and Helpdesk, working closely to troubleshoot and resolve issues promptly.
Implement, manage and deploy endpoint solutions to end users in accordance to internal roadmap
Provide technical support to end user requests and manage user expectations
Key contributor for supporting Microsoft solutions not limiting to M365 Admin Center (Intune, MDM, SharePoint & Teams)
Manage relationships with internal business teams and outsources vendors to ensure timely support and resolution of issues.
Crafting new guidelines, reviewing existing documentations to keep up to date with evolving times.
Taking lead in service improvements to strive for optimum performance for existing processes and new solutions
Collaborate with different business departments to support company events and VIP meetings
Willing to travel and support different office locations within Singapore
Any other ad hoc tasks assigned by supervisor
To succeed in this role, you will need to possess the following qualifications, skills and experiences:
3 or more years of related IT experience
Degree in Information Technology / Engineering, or relevant qualifications.
ITIL certified is an added advantage
Proven experience in a senior engineer or team leader role. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Centre
Proficient in Active Directory, Exchange, SCCM, Win10 and Win11 OS. (Powershell and Windows scripting is an added advantage)
Experience in managing internal/external stakeholders and vendors
Experience in leading a team to support VIPs would be advantageous
Strong service ethic and great communication skills
Passionate about delivering quality no matter the scale of the task
A detail-oriented self-starter, down to earth and open-minded
Team player, resourceful and able to work independently with ambiguity under tight schedules
Job Responsibilities
• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow..
Job Responsibilities
• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Job Requirements
• Minimum of ITE, 'O' levels
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on rotational shifts (Morning & afternoon)
Job Summary:
To provide a positive customer experience by addressing members’ enquiries, executing requests and resolving their feedback in a timely..
Job Summary:
To provide a positive customer experience by addressing members’ enquiries, executing requests and resolving their feedback in a timely manner.
Responsibilities:
Attend to email enquiries on Zohodesk, requests and feedback within SLA
Responsible for membership administration such as processing suspension and reactivation of accounts, and termination of accounts
Review and execute members’ requests such as transfer of membership, issuance of membership passes, processing of refunds and other account-related matters
· Work closely with various departments, namely Sales, Operations and Finance teams to resolve members’ enquiries or requests pertaining to account matters
· Other administrative duties assigned on ad-hoc basis
Requirements:
· Minimum Diploma in any discipline with strong customer service background
· Fresh graduates are welcomed to apply
· Good oral and written communication skills in English
· Able to multi-task, is detailed-oriented and resourceful
· Excellent organizational and time management skills
Responsibilities:
Program Support Activities
Develop and deliver training within the scope of ATM system contracts.
Develop and maintain the trai..
Responsibilities:
Program Support Activities
Develop and deliver training within the scope of ATM system contracts.
Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
Maintenance of eLearning syllabus/content.
Managing access to eLearning as required by project/program requirements.
Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
Contribute to the maintenance of traceability between customer requirements and the functional baseline
Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
Provide system use guidance to existing and potential customers when required.
Deliver ATC Awareness training as required to internal AMS teams.
Bid and Strategic Business Activity
Provide ATS support and advice to the Thales Engineering and Marketing teams.
Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids
General
Prioritisation of competing deadline activities
Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.
Requirements:
At least 5 years of Operational ATC experience across multiple disciplines.
Firm understanding and demonstrated experience in training development and instruction.
Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
Excellent written and oral communications skills
Capable of working in a self-directed environment without direct supervision
Ability to work in a multicultural environment,
Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
Comply with all relevant Company policies and procedures
Willingness to undertake periodic interstate or international travel as part of project/program support.
ATM End users in-the-field use of Thales solutions / products.
Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
Air Traffic Control Licence (Current or previously held) will be added advantage.
Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
Proven problem identification and analysis skills and system requirements analysis skills
PC Software - Word, Access, Excel, PowerPoint, AuthorIT.
Responsibilities:
Provide excellent customer service.
Provide IT technical onsite support for end user services problem which includes identific..
Responsibilities:
Provide excellent customer service.
Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
Support on desktops, notebooks, printers, scanners hardware components.
Installation,re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
Installation of Apple IPad software’s.
Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
Printer Maintenance.
Take on and resolve complex calls or tasks the other engineers could not resolve.
Responsible for learning and working independently.
Responsible for providing excellent support and timely service.
Requirements:
At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
Prefer minimum 3 years healthcare environment experience.
Good attitude.
Willing to learn and work in a team.
Strong problem-solving skills.
Excellent client-facing skills.
Professional presence and excellent communication skills.
Skill Sets:
Hardware Skill – Desktop, Laptop, Printer and Scanner
About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to ..
About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.
As an Infrastructure Support Engineer, you will be responsible for ensuring the smooth operation and support of our IT infrastructure. You will focus on end-user computing, account management, and asset management within our organization. The ideal candidate will have a strong understanding of Microsoft 365 and possess excellent problem-solving and communication skills.
Responsibilities
Microsoft 365 Administration:
Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
Configure, manage, and troubleshoot user accounts, licenses, and permissions within Microsoft 365.
Assist with deployment and migration projects involving Microsoft 365.
End User Computing Support:
Provide technical support for end-user devices, including desktops, laptops, and mobile devices.
Troubleshoot and resolve hardware and software issues related to Windows OS and Office applications.
Ensure users have the necessary tools and resources for effective productivity
Account Management:
Manage user accounts within Active Directory and Microsoft 365, including onboarding and offboarding processes.
Implement security best practices for user accounts, including role-based access controls and password management.
Asset Management:
Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
Assist in procurement and deployment of IT assets according to company policies and budget constraints.
Perform regular audits of IT asset utilization and compliance.
Documentation and Reporting:
Create and maintain technical documentation for processes, configurations, and troubleshooting procedures.
Provide regular reports on system performance, asset status, and support activities.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience in IT support, particularly in infrastructure support and end-user computing.
Strong knowledge of Microsoft 365 services and administration.
Familiarity with Active Directory and user account management.
Proficient in hardware and software troubleshooting for various operating systems.
Experience with asset management tools and methodologies.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive attitude.
1. IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows se..
1.IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
Maintenance/ Administration of Network Infrastructure
Maintain and update firewall settings
Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
Assist IT Manager in implementing information and cyber security and control structures
Handle system backup, storage management and system recovery.
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a ..
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.
You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.
In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.
Conduct & support data reconciliation in between our FactSet Systems
Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow
Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution
Escalate timely errors, processes gaps and other inaccuracies as needed
Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow
Maintain stakeholder relationships and manage expectations
Answer & support query on fund and benchmark returns, asset returns or attribution results
Ensure all new procedures are documented and agreed
Identify and execute continuous process improvement and automation
EXPERIENCE / QUALIFICATIONS
5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role
Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)
Implementation / System Migration experience of a Performance or Attribution system is a plus.
Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field
Understanding of portfolio analysis including performance calculation methodologies and risk analytics
Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)
Strong knowledge of Excel and SQL queries
Good Python, C# and VBA skillset to support data transformation & workflow automation
CIPM or CFA is preferred (or working towards)
Language skills – English required, fluency in one or more asian languages will be a plus
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to ident..
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking fo..
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking for an experienced IT Support Specialist.
Your new role:
In this role, you will be at the heart of the technological operations, maintaining servers, supporting critical systems, and contributing to the digital transformation efforts. You will work in a fast-paced, global environment, ensuring their IT infrastructure stays secure and optimized for smooth shipping operations. Key responsibilities include responding to employee inquiries; repairing and replacing IT equipment as required; troubleshooting and resolving network issues; overseeing and maintaining servers located in the server room to ensure high availability and performance; working closely with HQ IT teams to address digital security, data protection issues, and ensure compliance with policies.
Requirements:
• Minimum of 2 years' relevant experience in IT support.
• Fluency in English and Korean language (both written and spoken) – to handle requests from headquarters in Korea.
• Strong technical skills (coding included).
• Strong understanding of server management and digital security protocols.
• This role is looking for someone already based in Singapore.
Benefits:
• Competitive salary package and benefits.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a diverse team of industry experts.
If you’re ready to leverage your technical skills in a growing industry, we want to hear from you!
Apply now and set sail on an exciting IT career!
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Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight th..
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privilegedaccounts and passwords.
Requirements
5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.