Total 4,535 tech support job vacancies in Customer Service category in Singapore

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

• Manage and configure infrastructure systems and applications, including Active Directory Services, data centers, video conferencing, audio systems, telephony, server storage, backups, and more. Additionally, oversee network devices such as firewalls, routers, VPNs, internet proxies, wireless networks, desktops, mobile, and remote devices.
• Ensure automated system backups, successful execution of recovery and disaster recovery plans, and timely application of patches. Monitor system resource usage to optimize performance.
• Collaborate with external vendors to uphold Service Level Agreements (SLAs).
• Prepare and maintain technical documentation, including administration and user guides.
• Provide technical support for both local and overseas branch users across LAN and WAN environments, maintaining strict security standards.
• Identify and evaluate products, solutions, vendors, and suppliers to meet project requirements.
• Deliver Level 1 and Level 2 support while leading or contributing as a team member in various projects.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or a related field; CCNA certification is an added advantage.
• At least one year of relevant work experience.
• Proficient in enterprise networking, including the implementation and support of WAN, LAN, and VPN optimization.
• Experienced in managing Microsoft Server 2012 and later versions, Microsoft 365, and Google Suite products and services.
• Knowledgeable in internet architecture designs such as TCP/IP, DNS, DHCP, Proxy, and Firewall configurations.
• Familiar with hardware including Alcatel PABX, FortiGate devices, Cisco equipment, and Unifi Wireless Access Point Controllers.
• Strong understanding of Cyber Risk and Cybersecurity principles; knowledge of PDPA is highly desirable.
• Experience with Veeam, VMware, and UNIX/Linux systems is a plus.
• Skills in API/Web Programming and Database Administration are considered an asset.

To apply, please visit www.gmprecruit.com and search for Job Reference:24986

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Key Responsibilities:

1. Technical Support:
   • Provide first- and second-line support for hardware and software Installation.
   • Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
   • Respond to service requests and incidents in a timely manner.
2. Hardware & Software Management:
   • Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
   • Install and update software applications and drivers.
   • Set up and maintain user accounts and permissions.
3. Asset Management:
   • Manage IT inventory, including desktops, laptops, and peripherals.
   • Ensure proper documentation and tracking of IT assets.
4. Network Support:
   • Assist with basic network troubleshooting (e.g., connectivity, printer access).
   • Support VPN, wireless, and LAN/WAN configurations as required.
5. Collaboration & Training:
   • Work closely with other IT teams to resolve escalated issues.
   • Provide user training for new hardware or software implementations.
6. Security & Compliance:
   • Ensure devices are compliant with company security policies and standards.
   • Conduct regular updates and patches to maintain system integrity.

Key Requirements:

Education & Experience:

• Diploma in Computer Science, Information Technology, or a related field (preferred).
• Proven experience (2+ years) in a similar desktop support or IT helpdesk role.

Technical Skills:

• Proficiency in Windows and macOS operating systems.
• Familiarity with Active Directory, Group Policy, and Office 365.
• Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
• Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.

Call Support Specialist/ Telemarketer (WFH, Remote Support) - Commission based

STAR CAREER is hiring Call Support Specialist/ Telemarketer (WFH, Remote Support).

If you are keen to Work from Home (WFH) as a Call Support Specialist/ Telemarketer (WFH, Remote Support).

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Description:

Requires an expert with knowledge of a broad range of IT technologies.
* Proven 2years of experience as an IT professional.
* Knowledge of Linux/UNIX and/or Windows Server operating systems is essential
* Understanding of Nutanix prism, Microsoft HyperV and related virtualisation technologies
* A good knowledge of MS SQL
* An understanding of SAN, NAS and Veeam storage technologies including storage replication
* Maintain inventory and asset configuration documentation for network switches, servers and workstations.
* Ensure the implementation of IT Security System that are aligned of High Availability and Disaster Recovery
* Ensure network security, efficiency and availability for entire IT infrastructure.
* Experience of open-source software and the principals behind it. and using it
* Knowledge of capacity planning and performance measurement techniques
* Strive to learn and ability to interpret performance statistics, identify bottlenecks and translate application load projections into infrastructure utilization projections
* An understanding of Enterprise Security and IT risk management
* Some knowledge of programming languages and current software development practices such as Visual Stdio

Requirements:
- Diploma or Degree in Electronic or IT
- At least 2 years in related field
- Knowledge of VM, Microsoft Servers, Unix, VLAN and etc.
- Knowledge of server and desktop hardware troubleshooting and setup
- Strong analytical, problem solving and decision-making skills
- Ability to work Independently
- Preferable with CCNA

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

The Care Coordinator is responsible for providing support to the clinical team in the

assessment, case work, programmes and supporting the clients and their families

to resolve personal, social, emotional, and financial issues.

He/ She will provide service coordination management, administrative support,

and operations improvement. Care Coordinator will need to work collaboratively

with colleagues from other departments to ensure a seamless client experience for

our service users.

Job Responsibilities

• Support clinical team in advising clients on financial scheme applications
• Ensure timely update of renewal of means testing and financial assistance
• Support the clinical team in administrative processes in the delivery of services to clients and caregivers
• Manage onboarding process for new clients, assist in initial assessment appointment scheduling/ rescheduling, subsidies application, and address client inquiries for rehabilitation
• Assist in initial assessment of client/caregiver needs with basic case management under the direction of a case manager/ social worker
• Ensure client and caregiver’s ability to cope by helping to streamline and coordinate the range of community services available
• Assist client/caregiver with appropriate information and referral assistance
• Conduct joint home visits with a case manager/ social worker or the multidisciplinary team where necessary
• Participate in case discussion with the clinical team
• Consolidate, prepare, track relevant monthly reports and statistics

Job Requirements

• Minimum Diploma in any discipline, preferably in healthcare or related discipline
• Team player with good interpersonal and communication skills
• Patient, gentle disposition with empathy and strong listening skills
• Able to converse in English and at least one other local language is preferred
• Must be able to commute between our 2 centres at Redhill and Boon Lay

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
AM shift: 9.30am to 6pm

PM shift: 1.30pm to 10pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $11.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

Cookery Room / Kitchen (Main Duties)

• Assist in placing order for food and ingredients.

• Assist in receiving and storing food supplies in both kitchens.

• Assist in preparation of ingredients prior to the start of the practical lessons.

• Mop and clean the floors of both kitchens daily to remove oily/greasy stains.

• Assist in the setting up and sorting of kitchen equipment and utensils.

• Assist in maintenance of perishable food supplies and items with expiration dates.

• General maintenance of cleanliness for both kitchens and to prevent accumulation of dust.

• Cleaning the refrigerators in both kitchens periodically

• Wash, dry and keep kitchen equipment and utensils used by teachers for lesson demonstration to students.

• Stow away crockeries and utensils previously left to dry.

• Cleaning of sink and window ledges, storage shelves and cupboards periodically.

• Tidying up the kitchen floors, sinks and centre tables after each practical lesson.

• Machine wash, dry, fold and neatly store dish cloths and tea towels used during practical lessons.

• Final check that safety valves are turned/switched back to neutral positions at the end of the day.

Maintain neatness of utensils in shelves, cupboards, cabinets and drawers.

Cookery Room / Kitchen Stock-Check Duties

• Replace broken glassware from stock and be responsible for all equipment used in the teaching of Food & Consumer Education (FCE) / Food & Nutrition Science (NFS) lessons.

• Keep a stock-book and breakage record to indicate necessary item replacement.

• Prepare an inventory stock-list annually for the annual stock-take exercise.

Operations Support Duties

• To assist in cleaning special rooms and cabinets/cupboards and shelves and instruments/equipment or apparatus as deployed by the Operations Manager

• To help with emergency duties in the movement of resources, tables and chairs and simple logistics as required by the Operations Manager

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

-Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
10am to 6pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $12.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

• Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix- Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images
• Prepare and configured new laptops/workstations specifications as assigned
• End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
• Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
• Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
• Windows upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM
• Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
• Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
• End user issues related to network, IP config, windows troubleshooting
• Actively worked with hardware and software vendors to resolve client issues in a timely manner
• Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
• Installation of printers, Configuring conference room facilities
• IP Phone installation, troubleshooting
• O365 configuration, troubleshooting
• Deskside Support, Spares management
• Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
• Security compliance
• Populate Knowledge Management system with resolutions and workarounds
• Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
• Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch/MDM
• Fault diagnosis / troubleshooting. Other aspects related to End user computing
• Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
• Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
• Adept knowledge on Software Center(SWC) and ServiceNow

Mummys Market is a leading retailer and event organizer specializing in parent and baby products across Singapore. Known for its vibrant fairs and extensive product selection, Mummys Market connects parents with trusted brands and provides a one-stop shop for all parenting needs, from maternity essentials to baby gear and toys.

Since its founding, Mummys Market has built a community-oriented approach, frequently hosting Baby Fairs, which are among the largest in Southeast Asia. These events bring together top vendors and offer exclusive deals, making Mummys Market a popular and trusted choice for new and expecting parents.

Job Summary:

We are looking for a dedicated and friendly Customer Service Officer who can handle customer inquiries efficiently and assist with basic inventory duties. The ideal candidate will be customer-oriented, organized, and comfortable handling inventory responsibilities alongside traditional customer service tasks.

Key Responsibilities:

Customer Service Duties:

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, returns, and exchanges efficiently, following company guidelines.
• Process customer orders and payments, verifying order accuracy and addressing any discrepancies.
• Work collaboratively with other departments to resolve customer issues and ensure overall customer satisfaction.

Inventory Support Duties:

• Assist with inventory counts, tracking stock levels, and recording any discrepancies.
• Update inventory records as products are sold or received.
• Organize and label products in the stockroom to facilitate efficient tracking and order fulfillment.
• Work with the inventory team to identify low-stock items and communicate replenishment needs.
• Prepare and package items for shipment as required.

Requirements:

• Strong communication and interpersonal skills.
• Basic computer skills, including knowledge of Microsoft Office and inventory management software.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, especially when handling inventory records.
• Working hours: 9.30am to 6.30pm, Mondays to Fridays.
• Require to work on some weekends during event days, compensate with in-lieu.

Responsibilities:

• Provide end-user support, ensuring smooth operations and addressing user concerns.
• Assist in operating system migrations and related support activities.
• Perform troubleshooting and diagnostics for hardware and software issues.
• Resolve issues related to the supported end-user equipment and software.
• Install necessary software and applications on devices.
• Maintain accurate and timely documentation using the IT Service Management tool.
• Ensure timely resolution of incidents, adhering to SLA requirements.
• Adjust application settings to meet specific environment needs.
• Relocate computer devices and peripherals as required.
• Set up application profiles for end users.
• Provide proactive updates and follow-ups to end users.
• Guide end users on necessary tasks and procedures.
• Perform other ad-hoc tasks as assigned

Requirement:

• Diploma or equivalent professional education in Information Technology or related
• At least 1 years of related working experience

To apply, please visit www.gmprecruit.com and search for Job Reference:24786

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This advertisement is recruiting for the position of Operations Support Officer (OSO).

If successfully selected, you will be seconded to MOE secondary school located in Ubi .

Contract Period: From 1 January 2025 to 31 December 2025

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:30am to 4:30pm, inclusive of 1hr lunch break
• Service is not required on Saturdays, Sundays and gazetted public holidays but Personnel shall be paid on Saturdays, Sundays and gazetted public holidays.
• Service is not required on scheduled school holidays (Youth Day holiday and Teachers’ Day), and school event days (Chinese New Year Eve, National Day Eve, Teachers’ Day Eve, Christmas Eve and New Year’s Eve). Personnel shall not be paid during these scheduled school holidays and indicated school event days

The service required are set out as follows :

Cookery Room / Kitchen (Main Duties)

• Assist in placing order for food and ingredients.
• Assist in receiving and storing food supplies in both kitchens.
• Assist in preparation of ingredients prior to the start of the practical lessons.
• Mop and clean the floors of both kitchens daily to remove oily/greasy stains.
• Assist in the setting up and sorting of kitchen equipment and utensils.
• Assist in maintenance of perishable food supplies and items with expiration dates.
• General maintenance of cleanliness for both kitchens and to prevent accumulation of dust.
• Cleaning the refrigerators in both kitchens periodically
• Wash, dry and keep kitchen equipment and utensils used by teachers for lesson demonstration to students.
• Stow away crockeries and utensils previously left to dry.
• Cleaning of sink and window ledges, storage shelves and cupboards periodically.
• Tidying up the kitchen floors, sinks and centre tables after each practical lesson.
• Machine wash, dry, fold and neatly store dish cloths and tea towels used during practical lessons.
• Final check that safety valves are turned/switched back to neutral positions at the end of the day.
• Maintain neatness of utensils in shelves, cupboards, cabinets and drawers.

Cookery Room / Kitchen Stock-Check Duties

• Replace broken glassware from stock and be responsible for all equipment used in the teaching of Food & Consumer Education (FCE) / Food & Nutrition Science (NFS) lessons.
• Keep a stock-book and breakage record to indicate necessary item replacement.
• Prepare an inventory stock-list annually for the annual stock-take exercise.

Operations Support Duties

• To assist in cleaning special rooms and cabinets/cupboards and shelves and instruments/equipment or apparatus as deployed by the Operations Manager
• To help with emergency duties in the movement of resources, tables and chairs and simple logistics as required by the Operations Manager.

The Personnel is also expected to perform any other duties as and when assigned by the Administration Manager and the School Leaders.

The personnel shall minimally have the following qualifications, skills and experience:

• Able to read and converse in Simple English, equivalent to primary six level
• Has one (1) year of work experience as a Kitchen Helper / OSO / Cleaner / Hawker’s Assistant

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 8016 4051(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 8016 4051(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Visitor management

• Greet and welcome guests, and visitors - direct them to the meeting room and inform the appropriate staff
• Serving of refreshments for clients and guests, and assist in booking taxi services if needed
• Handle daily reception duties, answering of phone calls in a professional manner, and routing calls as necessary

Administrative Support

• Responsible for courier service, deliveries and mails
• Assist in meeting rooms bookings and set up, prepare refreshments when necessary
• Maintain and upkeep the front desk area, meeting rooms and pantry area to ensure areas are clean and tidy at all times by coordinating with cleaner
• Handles the maintenance of office equipment and keeps records of office inventory and pantry supplies to ensure sufficient stock at all times.
• Provide support for facilities maintenance and premises upkeep (e.g. Pest Control, Aircon repairs etc.)
• Provide general administrative support to the company which includes data entry, filing and scanning of documents
• Maintains proper storage of files, ensuring that files are stored in a systematic manner allowing for easy access when required.
• Arrange printing of name cards, ordering of stationery and scheduling appointments
• Act as a point of contact for emergency issues and incident escalation for reception, administration and facility related matters
• Preparation of overseas business trip: Provide administrative and logistical support for the Management Team before and after an overseas business trip, including coordinating with other departments/overseas counterparts, and managing meeting schedules.
• Any other administrative tasks as directed by supervisors.

Working hours: 5 days work week, Monday to Friday, 9am - 6pm

- responsible for handling bookings of appointments and walk in customers

- keying in the daily sales collected

- arrangement of timeslots for customers

- assignment of therapist roster

- prepare monthly reports for therapist sales record

- handle any phone calls for enquiries

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

Professional Roles

• Train, coach and assess students and employees with special needs on-site to meet industrial standards and requirements of the nursing homes incorporating Work-readiness Skills and Work Habits – hard and soft skills.
• Support students and employees in integrating in workplace environment, including managing relationships with co-workers and supervisors
• Facilitate and support the implementation, review of the vocational education curriculum to enable students and employees with special needs to achieve competencies in both hard and soft skills.
• Preparing documents, reports and other communication materials, where necessary, for the purpose of communicating information to parents, documenting site observations or incidence reporting
• Monitor students and employees with special needs’ performance using CATs (Continuous Assessment Tools) and SWPs (Standard Work Performance)
• Provide on-site training/supervision as and when needed.
• Work with stakeholders that include trainees, their families, Professional Partners, Allied Professional, Job Coaches, instructors, alumni service team and Reporting Officers

Clinical Care

• Assist the nursing team in the delivery of nursing care to the residents by students and employees with special needs in the nursing homes.
• Assist the therapy team in the delivery of the therapeutic activities to the residents by students and employees with special needs in the nursing homes.
• Help to maintain a clean, safe and neat environment for the residents by students and employees with special needs in the nursing home.

Administration

• Provide administrative support for training and development activities under SG Enable
• Participating in meetings and trainings to develop relevant knowledge and skills
• Maintain confidentially in all aspects of participants, staff and organisation information
• Other duties as assigned by Care Programme Executive and/or Administrator

Pre-requisites

• A Diploma or GCE A level qualification
• Able to travel to offsite work locations, i.e. employer work sites, with possibility of more than one location a day
• Possess effective communication skills as required to communicate with external employers and workplace co-workers
• Strong organizational skills with strong detail orientation
• Ability to work in a fast paced, dynamic and challenging work environment
• Desire to learn about Autism and the passion to help special needs students/adults
• Proficiency in Microsoft Office applications

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Minimum of 2years of experience in desktop application administration and support.

• Strong knowledge of GL OMS trading platforms and SGX applications.

• Familiarity with workflows involving SGX, SSH, and SFTP protocols.

• Proficiency in Level 1 network troubleshooting, including kiosk PC and network switch support.

• Monday to Friday (5-day workweek).

Covid-19 vaccination compliance is mandatory.

Job Scope:

• Provide troubleshooting and technical assistance for automation systems and software
• Monitor and maintain automation systems to ensure optimal performance and reliability
• Create and update technical documentation, including user manuals and support guides
• Collaborate with engineering teams to implement system improvements and upgrades
• Conduct training sessions for users on automation tools and systems
• Manage and resolve incidents related to automation processes
• Analyze system performance data to identify areas for improvement
• Ensure compliance with industry standards and regulations
• Assist in testing new automation solutions and technologies before deployment

Requirements:

• Diploma in Electrical Engineering/Computer Engineering from a recognized local polytechnics
• Relevant site co-ordination experience in LTA/SMRT projects with WSH Safety Co-Ordinator Level B certification.
• Strong interpersonal skill with a positive attitude.
• A leader who can work under minimum supervision, be independent and pro-active.
• A team player who is confident to lead, supervise and assist the various Project Manager in all sites related activities.
• A multitasker who thrives in a fast-paced environment with tight project schedule.
• Confident in communicating with LTA/SMRT and various SWC.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.