Total 2,118 tech support job vacancies in Customer Service category in Singapore

Job Description:

• Provide first-level technical support for hardware, software, and network issues.
• Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and other peripherals.
• Monitor and maintain local area networks (LAN), internet connections, and other IT infrastructure.
• Troubleshoot technical issues reported by employees and escalate more complex issues to senior IT staff when necessary.
• Support the implementation and deployment of IT solutions of the company.
• Maintain accurate records of IT support requests and resolutions.
• Assist in ensuring data security and proper system backups.
• Provide basic training to employees on IT systems and best practices.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems, and network troubleshooting.
• Familiarity with Microsoft Office software and other common business software.
• Knowledge of basic IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our Client is a leader in providing automated innovative business solutions to

Restaurants and F&B industry, who is seeking to recruit a POS Support Technician.

POS Support Technician

Job Description

As a POS Support Technician you will work as a member of a technical support team and will

report directly to the Support Manager. You will be required to assemble and configure POS

hardware. You will provide both on and off-site support, telephone support, and remote access

support for hardware and software for our clients. You must be able to manage and perform

assigned tasks effectively, working together with others as a cohesive team, communicate and

act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities:

· Maintain technical knowledge related to our suite of hardware, software product lines

and industry

· Setup, configure, and test hardware and software components

· Install software and hardware at client sites, run and connect all cables between and at

hardware devices

· Provide telephone, remote, and on-site support for clients in order to provide quick

resolution to problems

· Provide training to clients regarding software, hardware, and troubleshooting techniques

·

Requirements

· Previous Restaurant POS Support experience is a big plus!

· Ability to manage multiple tasks in office or at off-site client location

· Some Evening and Weekend schedules will be required

· Learning and Understanding about cloud technologies

· Candidates with less than 2 years of sales experience are welcomed to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

1. First and Second level technical support for users’ desktops and laptops (Windows OS)

a. Troubleshoot and resolve any hardware, operating system, software problems relating to desktops, laptops including logging into it remotely if required

b. Manage Windows XP, Windows 7/10/11, MS Office 2003 and above, network connectivity, printer mapping and folder mapping etc.

2. Office 365 Administration

a. Office 365 Admin center administration eg. user creation, deletion, shared mailboxes etc

b. Intune administration eg. enrol and unjoin devices etc

3. PC Setup

a. AD creation for users eg. create, delete, disable etc

b. Join computer to domain

4. Software support

a. Standard Office 365 software support eg. Teams desktop, MS Word, MS Excel etc

b. Other Apps support eg. Adobe Acrobat installation and license assignment, Zoom, Forticlient etc

5. Endpoint protection support

a. Trend Micro Apex One installation and administration

6. Printers support

a. Printers and Konica copiers MFP setup and support including scanning / incoming faxes configuration

7. IT Assets

a. Annual PC Tech refresh for users

b. Maintains hardware and software inventory and keep it up to date – prepare checkout forms and check-in

c. Assist in annual assets condemnation exercise

8. Liaise with vendors for servicing and quotation.

9. Perform patch update and upgrades to computers, hardware, and software as required for end users’ devices

Responsibilities:

• Supporting risk management and ensuring compliance with internal and external rules.
• Provide timely P&L and risk reports to help manage trading activities.
• Produce daily P&L and exposure reports, analyze variances.
• Work with the front office to resolve issues and ensure accurate reporting.
• Monitor and assess credit & risks.
• Assist in preparing and validating credit applications.
• Verify trade confirmations, recaps, and contracts.
• Track positions and work with traders to optimize revenue.
• Ensure trading activities follow regulations and internal policies.
• Support pre-deal and onboarding processes to improve operational flow.
• Ensure smooth communication and colaboration across teams to meet goals.
• Ad hoc duties as assigned.

Requirements:

• Degree in Business Administration, or equivalent.
• At least 2 - 3 years of experience in trade support operations, preferably with middle office operation background.
• Familiarity with future markets, including hedging and position management.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

(A) Specific:

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• Provide service support and maintenance to HQ & Site Office.
• Troubleshoot Desktop / Server / Network / Security / Printer.
• Perform routine maintenance tasks which includes update patches, asset tracking, and status update.
• Liaise with distributors / vendors on application and technical information.
• Prepare and update multimedia slideshow or festival E-Card.

(B) Safety:

• To follow the safety procedures, rules and regulation and eliminate or reduce hazard at the workplace.

(A) Education, Qualifications & Special Training:

• NITEC or Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered
• Fresh graduates are welcome. Training will be provided.

(B) Knowledge & Skills:

• Required skills - Microsoft Outlook, Excel, Word and Power Point.
• In-depth knowledge of hardware and software.
• Up-to-date knowledge of the latest IT and software trends.
• Good working attitude, self-motivated and able to work independently.
• Ability to quickly establish good working relationships.
• Good communication skills (verbal and written).

(C) Experience:

• At least 1 year IT helpdesk support experience in technical support on network and application as well as troubleshooting desktop, server, network, security and printer.

Statement Of Purpose (Overall Purpose of Job)

Handle and provide IT duties within the Company.
*

Major Duties & Responsibilities*
(A) Specific :

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• To provide service support and maintenance to HQ & Site Office.
• Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
• Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
• Maintain hardware and software inventory records for audit and asset management purposes.
• Protect the organizations value by keeping information confidential.
• Plan, develop and manage procedure for the smooth operations.
• Liaise with distributor/vendors on application and technical support.
• Prepare and update multimedia slideshow or festival E-Card.

(B) General :

• Handle and provide IT support within the Company.
• Manage and support daily operations and ad hoc requests and requirements.
• Others duties as assigned.

(C) Safety:

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• NITEC, Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good working attitude, self-motivated and able to work independently.
• Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
• In-depth knowledge of hardware and software.
• Ability to quickly establish good working relationships.
• Good communication skills (Verbal and written).

(C) Experience :

• Possess at least 1 year IT helpdesk support experience.
• Experience in providing technical support on network and application issues.
• Maintain and troubleshooting Desktop / Server / Network / Printer.

Statement Of Purpose (Overall Purpose of Job)

Handle and provide IT duties within the Company.
*

Major Duties & Responsibilities*
(A) Specific :

• Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
• To provide service support and maintenance to HQ & Site Office.
• Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
• Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
• Maintain hardware and software inventory records for audit and asset management purposes.
• Protect the organizations value by keeping information confidential.
• Plan, develop and manage procedure for the smooth operations.
• Liaise with distributor/vendors on application and technical support.
• Prepare and update multimedia slideshow or festival E-Card.

(B) General :

• Handle and provide IT support within the Company.
• Manage and support daily operations and ad hoc requests and requirements.
• Others duties as assigned.

(C) Safety:

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• NITEC, Diploma in Information Technology / Computer Science.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Good working attitude, self-motivated and able to work independently.
• Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
• In-depth knowledge of hardware and software.
• Ability to quickly establish good working relationships.
• Good communication skills (Verbal and written).

(C) Experience :

• Possess at least 1 year IT helpdesk support experience.
• Experience in providing technical support on network and application issues.
• Maintain and troubleshooting Desktop / Server / Network / Printer.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance.

Primary Skills/Requirements

• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.

Desired Skills and Qualifications

· At least 5 years of development experience in Java

· Experience in performing production support

· Experience in Spring/Spring Boot framework

· Experience in relational databases such as Oracle and MySQL

· Experience in implementing web services such as SOAP and RESTful web services

· Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap

· Experience in batch processing implementations

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:
Consultant Name : Neelu Sharma

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Highlights

• Carrer Path Leadership
• Managerial Growth and Development
• Positive Leadership Traits

Job Description

We are looking for dedicated Client Support Administrators. Available immediately or within short notice preferred. Training will be provided.

Working Hours:

· Monday to Friday

Full – Time Employment

· Leave entitlement

· Medical coverage yearly

· AWS – after a year of completion

· Increment based on performance review

· Others: Time-off and Wellness Benefits

· Opportunities for advanced career development / training

Other information about Company

· Conducive and Fast-paced work environment

· Considerable work-life balance

· Performance based bonus packages

· Opportunities for enhanced learning

· Friendly work culture

Job Scope

· Responsible for all aspects of sales documentations (quotations/purchase orders/ sales orders / invoices).

· Submitting offers, collection of overdue, ensuring timely deliveries, ensure post sales services are offered.

· Service existing accounts, obtain new orders and organizing daily work schedule.

Required Qualifications

· 1 years working experience

· Must be PC literate and well versed in MS Excel, Word

· Technical / Mechanical knowledge would be advantageous

(Training will be provided for non-experienced candidates)

Other Requirements

· Candidate should be able to work independently in a fast-paced environment

· Should be a fast learner with a strong ability to multitask

· Candidate should be customer oriented.

· Have a kind disposition and be a good team player.

· Preferably staying in the Northern area.

Job Type: Full-time

Benefits:

• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• 13th month salary

• Performance bonus

Additional Information

Career Level

Senior Executive

Qualification

Primary/Secondary School/O Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

Services, Customer Service

Company Overview

Key Solutions Group is an international specialist providing a broad range of products and services for the test and measuring equipment market.

Comprehensive experience in dynamic asset management and process optimization, supplementing engineering technical services, verification, calibration and multi-brand capability for repair and preventive maintenance programs of test, measuring and monitoring technology.

KSPL Group offers its expertise in Cleanroom Contamination Monitoring & Measuring, Indoor Airborne Quality, Airborne Sterilization & Purification and Fluid Aerodynamic Solutions.

KSPL Group develops and deploys a comprehensive, innovative and integrated suite of products and services to deliver the most trusted reliable and environmentally responsible solutions for all industries.

Our supplies and services include operational, automation and consumables, customize engineering works and fabrication, precision test measuring instrumentation, repair and calibration, equipment management services and developing new technologies for our clients, providing precision and accuracy to our customers every step of the way in your process is KEY to our business.

Responsibilities:

1. Manage the day-to-day operations of Privileged Identity Access Management (PIAM), including patching, policy configuration, and onboarding of privileged accounts.
2. Conduct regular evaluations of the PIAM tool, suggest improvements, and optimize it as needed.
3. Collaborate with the InfoSec team to enforce access policies and carry out regular recertification checks in alignment with established processes.
4. Develop and maintain comprehensive documentation for operational procedures and system configurations.
5. Provide technical expertise to promptly respond to and remediate PIAM-related operational issues.
6. Support operational activities as needed and promote the adoption of identity and access management practices aligned with the company’s Zero Trust Architecture Framework and privileged access management policies.

Qualifications/Skills:

1. At least 3 years of experience in Information Security, with a minimum of 1 year focusing on Privileged Access Management (PAM). Hands-on experience with Safeguard is preferred. Candidates with over 3 years of hands-on experience may be considered for an Engineer role.
2. Strong knowledge of Identity and privileged constructs within on-premises environments. Experience with cloud environments is an added advantage.
3. Solid understanding of LDAP, directory services, application servers, databases, operating systems, and network infrastructure.
4. Diploma or Degree in IT or a related computing field.
5. Strong team player with the ability to work effectively with minimal oversight within a team and across domains.
6. Excellent analytical and problem-solving skills.
7. Adaptable to changes and flexible in handling dynamic challenges.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.R21103082)

The Role

As the Junior Agency Support, you’ll be an essential part of our operations, working closely with all teams to ensure smooth project coordination and data accuracy. This is a great opportunity to gain hands-on experience in the advertising and entertainment industry while laying the foundation for future growth.

Key Responsibilities

• Media Tracking & Data Entry: Monitor client product appearances in TV shows and movies, recording essential data such as screen time and visibility. Capture screenshots and maintain accurate logs.
• Data Management & Reporting: Regularly update and audit databases, generating reports on media placements to ensure data accuracy and completeness.
• Inventory Management: Assist with overseeing client inventory, handling receipts, logging, shipment preparation, and returns. Conduct quality checks and track inventory status.
• Project Support: Provide administrative support to Account Managers and Product Relationship Managers, ensuring smooth project coordination and timely data entry for ongoing campaigns.
• Social Media Support: Assist with internal social media and marketing.
• Lead Generation & Outreach: Support Account Executives and Production Relationship Managers with outreach efforts to build new production and brand relationships.
• Administrative Errands: Perform general administrative errands as needed, such as coordinating deliveries, managing supplies, or handling ad hoc office tasks.
• Handle other duties as assigned—we all wear many hats!

Experience & Skills

• Education: Diploma or Bachelor’s degree in a relevant field (e.g., Marketing, Communications, Business Administration).
• Fluency in English: Proficient in written and spoken English for effective communication with internal teams and external stakeholders.
• Attention to Detail: Highly organized, with a strong eye for detail to accurately track media appearances and manage data.
• Social Media Savvy: Knowledge of social media platforms, trends, and strategies, along with an interest in media tracking.
• Technical Skills: Proficiency in Microsoft Excel, Google Sheets, and basic familiarity with multimedia tools such as screen recording software, video editing, and file-sharing platforms. Experience with CRMs (e.g., HubSpot, Monday) is beneficial but not required. Must be comfortable with data management and eager to learn new software.
• Time Management: Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality work in a fast-paced environment.
• Communication: Excellent written and verbal communication skills, with the ability to liaise effectively with internal teams and external partners.
• Logistics Experience: Basic experience in inventory or shipment tracking is advantageous.
• Physical Requirements: Physically capable of lifting up to 23 kilograms as needed to support production needs.
• Location Requirement: Must be based in Singapore with reliable access to the Central Business District (CBD). Candidates must be legally authorized to work in Singapore. Visa sponsorship is not available for this role.

Perks & Benefits:

• Competitive salary–– S$3,200–S$3,800/month based on relevant experience
• 14–20 days of annual leave
• Basic medical insurance
• Opportunities for growth and career development in a creative environment

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements

• Candidate must possess at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

Job Desccription:

We are seeking a dedicated and customer-focused HelpDesk Customer Support Consultant to provide exceptional first-level support to users through calls, emails, and chat. This role involves managing public-facing inquiries, resolving issues, and liaising with internal teams to ensure timely resolution. The ideal candidate must possess excellent communication skills, a customer-centric approach, and the ability to handle high-pressure situations effectively.

Key Responsibilities:

• Serve as the first point of contact for users by responding to calls, emails, and chatbot queries.
• Provide first-call resolution for users calling into the public-facing hotline, offering advice and solutions to resolve their issues promptly.
• Liaise with other support or product teams to escalate and resolve user requests/issues in a timely and efficient manner.
• Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents.
• Make outbound calls to users who request callbacks, ensuring their concerns are addressed.
• Handle emails and other tasks as assigned by the team leader to ensure smooth operations.
• Monitor and respond to queries via the chatbot platform, maintaining professionalism and accuracy.
• Maintain composure and professionalism while managing calls and queries from members of the public, even during high-pressure situations.

Requirements:

• Proven experience in a helpdesk or customer support role.
• Excellent verbal and written communication skills with the ability to handle inquiries professionally and empathetically.
• Strong problem-solving skills and the ability to provide solutions promptly.
• Ability to manage stress effectively and maintain focus while handling a high volume of calls and inquiries.
• Familiarity with helpdesk tools and ticketing systems is a plus.
• Ability to work collaboratively with team members and other support teams.

Preferred Skills:

• Experience handling public-facing customer support inquiries.
• Knowledge of chatbots and email management systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Job Description:

· Assist in student admission, student orientation and student support services.

· Ensure Fee Protection Scheme (FPS) and student medical insurance are in place and updated timely.

· Ensure FPS, student medical insurance, fee refund, course transfer, course withdrawal, appeal and feedback/complaint processes are in place and students are briefed on these policies and procedures.

· Responsible for all Student Contracts and Student P-Files

· Assist in monitoring student attendance and progression.

· Responsible for all student support services, including application for student pass and visa, FPS and student medical insurance.

· Managing student complaints, administering student feedback and annual student satisfaction surveys, and analyzing data for continuous improvement.

· Assist in the cleanliness and maintenance of EIC’s facilities and assets.

· Assist students in management of courses, marketing progress and attending to enquires.

· Assist in the management of academic and admin departments.

Requirements:

• Experience: At least 3 years of experience in student guidance and wellness support
• Organizational Skills: Strong organizational, planning, and project management abilities.
• Teamwork and Multitasking: Capacity to work effectively in a team and manage multiple priorities.
• Interpersonal and Communication Skills: Excellent skills for interacting with and understanding diverse stakeholders.
• Technical Proficiency: Proficiency in Microsoft Office 365 Suite, versatile with social media.
• Proactiveness and Initiative: Ability to take initiative and act proactively in addressing student needs and enhancing support services.
• Proficiency in Mandarin: Able to communicate with next-of-kin of international students from China; versatility with social media; and the ability to create posters and infographics.
• Employment type: An initial 2 year's employment contract will be offered, subject to renewal

Only shortlisted candidates will be notified.

ALG is hiring a dedicated and proactive Customer Support Specialist for our Aerospace Logistics MNC client with a facility in Loyang, Singapore. This role focused on coordinating responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. This role involves managing the collection and processing of supplier and/or customer data regarding spare parts, provisioning products, or related services. The ideal candidate will ensure timely and efficient material delivery, manage customer orders, and resolve issues to maintain customer satisfaction.

This is a 1 year contract role (January 2025 - December 2025).

Job Responsibilities:

• Review customer purchase orders to assess and understand requirements.
• Process and maintain customer purchase orders, including order entry and portal management within the ERP system.
• Coordinate with warehouse staff, Sales, and Quality teams to resolve orders in a timely manner.
• Prioritize orders based on required ship dates and perform analysis to address issues efficiently.
• Research in ERP systems to resolve order issues and manage open orders pending resolution.
• Ensure timely shipment of critical orders through internal coordination and liaison with functional stakeholders.
• Monitor and expedite complex and urgent orders.
• Resolve customer claims with functional departments, including Accounting, Quality Assurance, Credit & Rebill, and Return Material Authorization processes.
• Analyze root causes, recommend, and implement corrective actions to address issues.
• Support cash collection efforts by coordinating with Account Receivables.
• Maintain pipeline health by monitoring part usage and demand, collaborating with customers, Sales, and Planners.
• Perform other assigned duties as required.

Job Requirements:

• 2-4 years of related work experience, including Program Management and/or Customer Support.
• Experience in a warehouse environment and proficiency in ERP systems.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Effective multitasking and ability to manage competing priorities.
• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R21102028

Position Overview: The Coordinator of Client Management Support plays a pivotal role in ensuring the smooth and efficient operations of the client management team. This individual will provide essential administrative and organizational support to facilitate effective client communication, relationship management, and overall client satisfaction. The Coordinator will collaborate closely with the client management team, as well as various internal departments, to maintain high-quality service delivery and uphold the company's reputation for excellence.

Key Responsibilities:

1. Client Communication: Act as a primary point of contact for clients' inquiries, requests, and concerns, ensuring prompt and professional responses. Collaborate with client management team members to gather necessary information and provide comprehensive responses.
2. Administrative Support: Assist in preparing and distributing client-related documents, contracts, and reports. Maintain accurate and up-to-date client records, ensuring data integrity and confidentiality.
3. Scheduling and Coordination: Coordinate client meetings, appointments, and follow-ups. Ensure that client management team members are well-prepared for meetings with relevant information and materials.
4. Issue Resolution: Collaborate with the client management team to address and resolve client concerns or issues. Escalate complex problems to appropriate team members while maintaining clear communication with clients.
5. Cross-Functional Collaboration: Collaborate with internal teams such as operations, and finance to ensure cohesive communication and alignment of strategies related to client management.
6. Billing: Monthly billing of all client warehousing activities.

Qualifications:

• Diploma in business administration, or a related field (or equivalent work experience).
• Strong organizational and multitasking skills, with a keen eye for detail.
• Excellent written and verbal communication skills.
• Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace).
• Ability to work collaboratively in a team-oriented environment.
• Prior experience in client support, customer service, or administrative roles is preferred.
• Familiarity with SAP software and database management is a plus.

Attributes:

• Customer-focused attitude with a commitment to delivering exceptional client service.
• Proactive problem-solving skills and the ability to stay composed under pressure.
• Strong interpersonal skills for building rapport with clients and colleagues.
• Adaptability to evolving client needs and shifting priorities.
• High level of professionalism, integrity, and confidentiality.

The Coordinator of Client Management Support is an integral part of the client management team, contributing to the success of client relationships and the overall growth of the organization. This role offers an opportunity to develop valuable skills in client interaction, project management, and cross-functional collaboration.

Job Description

1.Assist teachers in the preparation of teaching and learning resources and specimens needed.

2.Assist in the preparation of resources for science practical examinations.

3.Maintain all live specimens and laboratory equipment.

4.Conduct periodic stock-taking on laboratory supplies in science laboratory and advise Science HOD / LH on stock level

Conduct daily cleaning of the Life Science and Physical Science laboratories.

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)