Total 3,931 technical engineer job vacancies in Customer Service category in Singapore

We are looking for an individual who is passionate about IT and has experience in computer networking - firewall, VPN, servers, switches etc.

Career progression for candidates with aptitude and the willingness to put in the effort to grow with the company.

This position is mainly based in Penjuru with periodic deployment to customer sites depending on projects.

JOB SCOPE

• PaperCut deployment and troubleshooting
• PaperCut User Training (on-site) and Phone + Teamviewer Support
• Manages IT infrastructure related projects and services.
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers office equipment like personal computers, network, servers, photocopiers, printers, IP-PBX, CCTV.
• Manages, administers and provides support for network infrastructure and network/firewall/VPN change requests.
• Overall responsible for, procure and maintain inventory of the necessary hardware
• Escalation point for IT operations matters, pertaining to system, CCTV, network, and voice services.
• Manage network capacity and email administration such as creating/maintaining user ids and email addresses.
• Responsible for the stable operation of the in-house computer software systems and network connections.
• Any other related IT technical support work

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REQUIREMENTS

• Minimum Qualifications Diploma/Degree in BSc or BEng in Computer Science/Infocommunication/Internetworking or related disciplines
• At least 2 year(s) of relevant experience in network & Internet services, computer & mobile devices and information system
• In-depth hands-on experience in configuring and troubleshooting routers and switches network equipment as well as FortiGate firewall and its implement in corporate as well as hosting networks.
• Linux, Mac and Windows Admin skills.
• Good knowledge in managing and configuring virtualization environment, KVM, Hyper-V, Vmware.
• Admin experience in Office365, LDAP, Active Directory, AzureAD
• Experience with various open-source monitoring tools like Wireshark.
• Excellent troubleshooting, problem-solving and analytical skills.
• Good attitude and a willingness to learn
• Patient and meticulous
• PaperCut experience an advantage (Training will be provided)
• Class 2B or Class 3 (Manual) license is an advantage.

Other Job Details

• Report to office at Penjuru (West) and will be dispatched to customer's sites when required
• 5 day work week (Mon-Fri 8.30am-6pm)

Starting salary commensurates with candidate's aptitude, experience and skill.

The Financial Solutions Knowledge Group (FSKG) insures the training for all Bloomberg salesforce and user support worldwide. The team strategizes together with senior management in order to design, organize, schedule and execute trainings so that our clients can be served in the best possible way by the most knowledgeable representatives.

Our Team:

We train, mentor, and support new hires and experienced reps in Bloomberg Customer and Technical Support teams.

First impressions can make or break a client's perception of an organization. This is why our Bloomberg Customer Support team is about more than just handling inbound phone calls - it's about building a journey for our clients and connecting them to people who keep their businesses alive.

Bloomberg’s Technical Support team is responsible for deploying and supporting Bloomberg’s variety of products and services. The team requires the best in technical troubleshooting and project management.

What’s The Role:

Our team is looking for a hardworking and technically motivated Customer Support Training Specialist to join the team at the Singapore office. As part of the Training team, you'll be responsible for all matters related to developing/maintaining skills and knowledge vital to the success of our Customer Support employees. From the day they join Bloomberg you will help them build technical knowledge to help foster their careers across our firm. Your involvement starts from the design and development of the relevant materials, which will be suitable for either instructor-led, e-learning, or self-directed learning activities. You will consistently link the training to business performance and ensure that your solutions are effective, scalable globally and aligned with our department priorities. In addition, you will play a crucial role in shaping the development and roll-out of new initiatives and enhancements from their early stages through to implementation. You are a self-starter who is comfortable working independently, whilst collaborating closely with a team.

We'll Trust You To:

• Train, mentor, and lead new hires across the entire Customer Support Department
• Plan, design and implement effective advanced trainings and workshops deliberately tailored to our department’s needs, incorporating industry and market trends
• Deliver classroom, blended, and virtual programs
• Use training related software packages
• Conduct regular needs analysis to establish knowledge gaps and future training needs
• Collect training feedback and measure training success and business impact
• Spearhead incorporation of new workflows and tasks and contribute expertise on department processes and workflows, whilst constantly looking for improvement opportunities
• Establish strong global relationships and work collaboratively with the FSKG team to create standard methodologies and build meaningful trainings
• Be an epic colleague - communicate and work closely with stakeholders such as Business Leaders, SMEs, Strategy and Analytics Team and Engineering on a cross-regional basis
• Be flexible to department needs, able to adapt to changing priorities and conditions and be detail oriented for projects or research as required

You'll Need to Have:

• Demonstrated experience of Bloomberg's Terminal software or Bloomberg Professional Solutions
• At least 1 year of experience in a customer support role covering financial institutional clients
• Demonstrated experience in project management
• A dynamic approach and real passion for delivery of training with a relentless desire for continued learning
• Strong customer focus and technical aptitude with an outstanding level of customer service
• Strong presentation and communication skills (both verbally and in writing)
• Attention to detail with excellent prioritization and time management skills
• A talent for managing without authority, influencing up and networking
• Ability to learn new technologies and workflows quickly and adapt to ever changing work demands with a desire to expand your technological expertise

We'd Love to See:

• Experience in training facilitation (in-person and virtual), design and training related qualifications
• Experience motivating others and a track record of leading by example
• Your innovation in enhancing training materials and facilitation and a constant drive for process and workflow improvement
• Strong Microsoft Office skills
• Proficiency in a content authoring tool, preferably Articulate 360
• Demonstrated continuous career growth within an organisation
• Fluency in both written and spoken English
• Bachelor’s degree or degree-equivalent qualifications

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Installation, commissioning and provide user training.

· Attend service calls and provide on-site technical support.

· Maintain coordination with customers regarding technical matters and developments.

· Prepare detailed technical service reports for every job performed.

· Travel overseas for job assignment or training.

· To provide technical service and maintenance work for projects as well as existing customers

Any ad hoc duties assigned by Superior.

· Carry out basic troubleshooting, minor repair on customer equipment.

· To install, service, support, upgrade and maintain equipment.

· Understand system parameters and interactions to allow process development and electro-mechanical troubleshooting on the equipment.

· To perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs and adjustments.

· To support the team in meeting customers’ expectations and company’s expectations.

· To write technical reports and handle specific jigs during service jobs.

Requirements :

• Professional Certificate, Diploma in Mechanical/ Electrical/ Electronic Engineering, or relevant discipline.
• Preferably with technical/hands-on experience.
• Good command in English plus other lanuage - to liaise with multilingual associates.
• Flexible, responsive, and able to work long and irregular hours if required.
• Able to work independently as well as in a team-based environment.
• Possess a high level of integrity, a self-motivated personality and a willing to learn attitude.
• Willing to travel overseas india and other branch of the company

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

As a Drupal Operation Support Engineer, you will perform 1st level support to our Digital properties. You will handle accounts and access provisioning, provide timely update to stakeholders, custodians and escalate to different teams for different priority issues meeting Service Level Agreement and to follow through the issues till resolution. Taking ownership of the issues reported, diagnose, and look into solving problems efficiently and thoroughly and have a mind to recover the service soonest possible to the Business teams.

Responsibilities

• Ongoing review of the monitoring to look out for any abnormality or improvement and work with internal/external teams to resolve or enhance the proactive monitoring
• Enhancing and maintaining knowledge-based documentation covering troubleshooting and problem resolution steps
• Participate actively in standup meeting and to share impending issues and provide suggestion, correction/preventive measures to Technical teams to fix
• Contribute excellence in a highly collaborative, team-oriented environment. Work with inter teams and vendors to support the Digital properties, manage the resolution of tasks/issues and improve the site infrastructure and resiliency
• Perform triage, identify root causes, corrective/preventive measures and provide workarounds or temporary solution to recover the service/site and be proactive of issues and configure and setup alerts where necessary to improve sites monitoring.

• Bachelors Degree in Computer Science/related fields or equivalent with at least 5 working years of experience in Drupal, PHP, JavaScript, and HTML skills
• Prior hands on experience on Drupal 8 and VueJS for at least 3 years
• Familiar with Drupal installations and competence with a wide range of web development technologies (HTML, JavaScript, CSS, XML, XSL T, JSP/Servlets) and frameworks (Drupal and Spring)
• Experience with a wide range of PHP content management systems, MVC frameworks, Jira and confluence, Linux - Command Line and Git, command line scripting experience with Perl or Bourne Shell or BASH, mySQL replication, backup, and query optimization, Cloud Architecture and CDN configurations
• Candidates with ongoing involvement in the larger Drupal community and knowledge with Site24x7, Splunk, New Relic, Opsgenie will be an advantage
• Knowledge of deploying on Acquia Drupal Environment and familiarity with CDNs, Memcached and Varnish

Work in shift duties, perform 24x7 on-call standby duties and/or duties beyond normal working hou

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Support after-sales services, prepare service reports.
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Responsible in daily field service works and operations.
• Plan training material and conduct training to clients or users.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare / Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Liaise with Professional Engineer on the Temporary works
• Handle of technical and engineering problems
• Daily site activities planning, preparing work breakdown, daily site operations, site coordination, monitoring and report work progress.
• Work closely with subcontractors on project progress and ensure timely work arrangements.
• Liaise with consultant and carry out site inspection.
• Able to take on PE Assigned supervision role.
• Provide guidance to supervisors in relation to construction works, ensure progress according to schedule
• Maintain quality standards, carry out site inspections and resolve technical issues on time

Requirements:

• Min Diploma / Degree in Civil Engineering or its’ equivalent
• Experience in underground civil works (tunnelling) ,Diaphragm Wall, Bore Piling is a plus
• Possess RE Registration with IES is an advantage
• Experience in LTA/MRT Project is an advantage
• Able to lead and work independently

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Service Engineer (Field Service Engineer/ Software/ Technical Support)

Our client is a leading organisation specialised in developing Semiconductor machines.

Responsibilities:

• Support set-up, troubleshooting and identify problems for Software issues in the machines at customer sites
• Provide support to field service engineers for onsite Software related matters.
• Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.
• Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.
• Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.
• Support bench or machine test for new release software before onsite implementation.
• Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.

Requirements:

• Degree/Diploma/Nitec in Electronics/Electrical Engineering or related discipline
• Experience in servicing automation machines with good software troubleshooting skills and C++ programming knowledge
• Good communication skills
• Able to travel overseas

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Joey

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service and Project Engineer

• Working Days: Monday - Friday
• Working Hours: 8.45am to 6.15pm
• Working Location: Island wide (Client Site)
• Office Location: Boon Lay Way
• Salary: $2500 - $3500 + Transport Allowance

Responsibilities

• Planning and scheduling of Project activities
• Service, trouble shoot, installation, commissioning and maintain our range of equipment on sites.
• Provide continuous after sales support such as helping customers identify problems with installed equipment (if any), recommending improved material, machinery or parts for replacement and maintenance.
• Coordination with Customers (mainly PUB/ NEA), Suppliers and Contractors and maintain high standards of professional and personal conduct when interacting with customers
• Continuously improve on own’s knowledge on supplier’s products with the aim to introduce technology that add value to the customers.
• Product training to customers and business partners.
• Maintaining and updating a data base on equipment and spare parts catalogs, protocol manuals, data books, salvaging tools and materials where possible.

Requirement

• Diploma or Degree in any engineering fields
• Prior experience in a similar industry with similar experience with proven track record of success
• Engineering background to understand the drawings and any technical detail in supporting our clients on site
• Class 3 Driving License is a must, company vehicle provided

Penny Hu Yaping (R22111011)

Jobs Alley Pte Ltd (21C0599)

Installation, commissioning and provide user training.

· Attend service calls and provide on-site technical support.

· Maintain coordination with customers regarding technical matters and developments.

· Prepare detailed technical service reports for every job performed.

· Travel overseas for job assignment or training.

· To provide technical service and maintenance work for projects as well as existing customers

Any ad hoc duties assigned by Superior.

· Carry out basic troubleshooting, minor repair on customer equipment.

· To install, service, support, upgrade and maintain equipment.

· Understand system parameters and interactions to allow process development and electro-mechanical troubleshooting on the equipment.

· To perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs and adjustments.

· To support the team in meeting customers’ expectations and company’s expectations.

· To write technical reports and handle specific jigs during service jobs.

Requirements :

• Professional Certificate, Diploma in Mechanical/ Electrical/ Electronic Engineering, or relevant discipline.
• Preferably with technical/hands-on experience.
• Good command in English plus other lanuage - to liaise with multilingual associates.
• Flexible, responsive, and able to work long and irregular hours if required.
• Able to work independently as well as in a team-based environment.
• Possess a high level of integrity, a self-motivated personality and a willing to learn attitude.
• Willing to travel overseas india and other branch of the company

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Overview: -

• 5 Days work per week (Monday to Friday), 8.45am to 5.45pm
• Monthly base salary: SGD 3,200 - SGD 4,400
• AWS (13th Month) + Variable Bonus
• Kaki Bukit

Your Responsibilities: -

• Supervise testing methods and maintain high-quality standards for all processes.
• Ensure compliance with safety regulations and maintain equipment to the highest standards.
• Plan Annual Inspections, Full Load Tests, and 150% Brake Tests.
• Develop and establish standards for conducting inspections and tests on all procedures.
• Manage daily schedules and manpower deployment.
• Coordinate with internal and external stakeholders regarding planned inspection schedules and follow-up.
• Address client concerns and resolve issues.
• Ensure inspections are completed according to schedule.
• Assist employees in understanding quality standards and ensure compliance with all quality manuals and procedures.

Requirements: -

• At least 5 years of relevant experience in the industry.
• Diploma in Mechanical/Electrical/Electronic or a Technical Certificate from an accredited Technical Institute.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

**Position Overview:**

The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.

**Key Responsibilities:**

1. **Technical Support:**

- Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.

- Diagnose and resolve hardware, software, and network-related problems efficiently.

- Provide step-by-step guidance to users on issue resolution or workaround solutions.

2. **End-User Assistance:**

- Assist users with software installations, updates, and configurations.

- Educate users on best practices for using hardware, software, and applications effectively.

3. **Hardware and Software Maintenance:**

- Install, configure, and maintain computer systems, laptops, printers, and peripherals.

- Perform regular updates, patches, and security measures on software and systems.

- Troubleshoot and repair hardware components as needed.

4. **Network Support:**

- Troubleshoot network connectivity issues, both wired and wireless.

- Assist in setting up and managing network devices, such as routers, switches, and firewalls.

5. **System Administration:**

- Maintain user accounts, permissions, and access levels.

- Assist in the administration of servers, domains, and other IT infrastructure.

6. **Documentation and Reporting:**

- Maintain accurate records of support requests, resolutions, and actions taken.

- Provide reports on recurring issues, trends, and improvements to management.

7. **Remote Support:**

- Provide remote assistance to off-site users, ensuring their technical needs are met.

8. **IT Projects:**

- Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.

9. **Training and Knowledge Sharing:**

- Conduct training sessions or workshops for users to enhance their IT skills and knowledge.

- Share technical knowledge with colleagues to foster a learning culture.

**Qualifications:**

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure

Fundamentals) are advantageous.

- Proven experience in providing technical support and troubleshooting.

- Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.

- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.

- Excellent problem-solving and communication skills.

- Customer-oriented approach and the ability to work well with end-users.

- Ability to work independently, manage priorities, and meet deadlines.

- Adaptability to changing technologies and environments.

**Benefits:**

include competitive salary, a dynamic work environment.

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

• Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement:

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT, supporting end user
• Hardworking , positive attitude
• MNC work environment
• 5 days work (8.30am to 6pm) at Cecil Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Service Delivery Technical Consultant

Singapore

Who we are

SimCorp offers an industry-leading integrated investment management platform.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we serve clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a world-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by executing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

Why is this role important:

Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Technical Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role you will work on client site shift to provide technical support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines.

You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us!

Tasks and Responsibilities

• You will be the key contact for our clients regarding production support and help manage the relationship.
• Provide L1- L3 support for resolving problems and issues that occur in the technical solutions and the system operations of SimCorp Dimension and the underlying infrastructure at clients to provide convincing and timely solutions to our clients.
• Report and dashboard maintenance and enhancement and daily operations of technology platforms (including monitoring and troubleshooting)
• Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

Your qualifications

• A Bachelor’s degree in computer science or similar field
• Broad knowledge and solid experience in technology operations and experience of managing or working with large software applications in complex technology environments.
• Minimum three years of experience in SQL, PL/SQL programming
• Experience in enterprise reporting and BI tools like SAP Crystal Reports, Business Object, Qlik, Power BI, Tableau, Cognos or others
• Experience in Oracle Performance Tuning
• You are good at working on and prioritizing multiple tasks at the same time.
• Proactive nature, service-minded, and a natural drive for problem-solving, enthusiastic, committed, result-oriented, and able to thrive under pressure.
• Excellent client communication and presentation skills, including listening skills, and fluency in English (spoken and written)

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

Work Experience – L1

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

Work Location: City Hall

Growing company looking for individual with strong interest in Technical Engineering work.

Work includes, repair, maintenance, calibration and programming.

ITE/Poly graduate in Electrical / Electronic or Mechatronic.

With or without experience.

5-day work week.

Preferably staying near East / North East area.

Only Singaporeans or PRs may apply.

We regret only shortlisted candidates will be notified.