Total 4,202 technical support job vacancies in Customer Service category in Singapore

Job Details :

• Shall provide daily on-site DESKTOP management and support services (“DESKTOP Support Services”) for all end-users’(including VIP users) End User Computing Devices (DESKTOP) which are used in the Customer’s environment with the Customer’s approval.
• The general scope of Desktop Support Services (non-exhaustive) include:

- Image build management;

- Administration and configuration;

- Patch management;

- Machine deployment;

- End-user account management;

- End-user device hardening and lockdown;

- Trouble-shooting and problem resolution

- End-user briefings & awareness service.

- Imaging/cloning laptops and desktops

- Install Windows OS/software patching

- Set up new asset

- Printer Hardening/configuration

- Wi-Fi setup

- Manage and resolve incidents/requests

- Escalate unresolved issues to the respective team

- Deploy desktops/laptops/printers/VC devices/smart card readers etc

- RAM upgrade

- Manage user accounts (starters/leavers)

- Basic Network/application issues

Only shortlisted applicants will be notified.

EA License: 14C7275| Juhi Dwivedi : R23112291

Description:

• Watering of plants/planting areas.
• Weeding；forking, trimming，pruning, fertilizing.
• Pest and disease-controlling.
• Tending to certain specific plants such as the butterfly plants and caterpillars, including cleaning the tanks where the caterpillars are housed.
• Tidying of planting areas, including sweeping, removal of the resultant debris, dead plants and fallen branches etc.
• Removal and destroying of wild creepers growing along fences, trees, walls, planter beds and the like.
• Any other relevant duties assigned by the School.

Qualification:

• Good knowledge of gardening.
• Passion in gardening.
• Preferably have prior experience in upkeeping gardens in a school setting

Management Support Officer, Bar Admission and Examinations (3-year contract, renewable basis)

Reporting to the Head of Operations (Bar Admission and Examinations), the successful candidate will be a part of the Bar Admission and Examinations team. Main responsibilities will include:

1. Processing applications for courses, examinations and admission to the Singapore Bar.
2. Performing administrative tasks relating to the full suite of work undertaken by the department.
3. Ensuring proper documentation of work processes.
4. Responding to enquiry emails from candidates and applicants.
5. Any ad hoc projects or duties.

The successful candidate may look forward to emplacement or contract renewal towards the end of the 3-year contract based on work performance. The initial appointment grade will commensurate with the selected candidate's relevant work experience.

We are looking for someone who is:

• A good team player with strong planning, organisational and analytical skills
• Able to work independently with initiative and minimal supervision
• Proficient in written and spoken English
• 'A' Level, NITEC, Diploma holder with 1-2 years of relevant experience

Interested applicants, please send in your detailed resume, indicating your current and expected salary, contact number(s), notice period, and date of availability. We regret to inform that only shortlisted candidates will be notified

Work location : Lakeside

Work Hours:

Monday 8.00am to 1.00pm ( No Lunch)

Tuesday and Thursday: 8.00am to 4.30pm ( 30 minutes lunch break) . ( work 21 hours )

Contract Period: 1 May 2024 to 30 April 2025 + 1 year ( optional)

Job Requirement :

Main Scope: To upkeep and maintain the conditions of the two science garden and one eco-planting plots, including the following duties:

1. Watering of plants/planting areas.

2. Weeding；forking, trimming，pruning, fertilizing.

3. Pest and disease-controlling.

4. Tending to certain specific plants such as the butterfly plants and caterpillars, including cleaning the tanks where the caterpillars are housed.

5. Tidying of planting areas, including sweeping, removal of the resultant debris, dead plants and fallen branches etc.

6. Removal and destroying of wild creepers growing along fences, trees, walls, planter beds and the like.

7. Any other relevant duties assigned by the School.

Job Requirement :

· Good knowledge of gardening.

· Passion in gardening.

Preferably have prior experience in upkeeping gardens in a school setting

Our Client is a Multinational Information Technology and Electronic company. With their expansion plan, they are looking for IT Support Engineers.

The Role:

• Support the project teams in the implementation, installation and configuration of PCs / Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on 8 hours shift including Public Holidays.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• The Support Engineer will report to the Project Manager.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required

• Shiftwork (Monday - Sunday):
• Day shift: 7 a.m. - 3 p.m.
• Night shift: 3 pm - 11 p.m.
• Successful applicants should be prepared to be deployed primarily at Tanah Merah, Harbourfront and Marina Bay. The also could be deployed in future on a rotational basis;
• Certificate in Higher Nitec or Diploma, ideally with a focus / specialization in IT;
• Having prior exposure to IT operational environments;
• Communicate well and has good interpersonal skills;
• Independent and has ownership of assigned tasks.

Salary package additions:

• Annual Performance Bonus
• Monthly Shift Allowance
• Monthly Transport Allowance
• Monthly Phone Allowance
• Attendance Allowance

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

$1800 - $2200

Location: Kaki Bukit

5.5 Days Mon to Fri 8am to 5pm, 8am to 12pm (Before probation)

After probation, Alt Sat 8am – 12pm (WFH)

Job Description

• Liaise with customer on work programs and service activities
• Liaise with the managers, executives & coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customers
• Disseminate work requests to operations staff and subcontractors
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Ensuring tools and equipment are issued and returned in proper working condition
• Data entry of records

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Working Location: Tampines Care Home

Job Responsibilities

• Assists the Operations Support Executive (OSE) to support the Centre Manager (CM) to ensure smooth delivery of all support services of the Care Home and maintain targeted performance standards
• Assists to coordinate and execute various operational support services in providing day-to-day operations such as general facility cleanliness and maintenance management, equipment maintenance, food and laundry services for residents, general logistics support, safety and security services.
• Assists to manage the outsourced vendors with the OSE, support the CM in regular performance meetings to ensure that contractors’ performance is up to stipulated service standards
• Assist the OSE and CM to supervise and work closely with the following staff:

1. Facility Assistants and / or outsourced vendors to ensure and upkeep the cleanliness of the general and common areas of the Care Home premise(s)
2. Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s)
3. Security staff or outsourced vendors to ensure physical security of the Care Home premise(s)
4. Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers if the Care Home has catered for the headcount.
5. Healthcare/Facility Assistants or outsourced food vendors to ensure the safe and proper management, kitchen cleanliness, handling, plating and delivery of food to residents
6. Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements

• Ensure proper upkeeping and maintenance of administrative records for food provision, laundry services, equipment maintenance, workplace and fire safety records
• Adhere to procurement protocols for the procurement of equipment, supplies, etc, including preparation of documents required for procurement process, taking delivery and entering invoices for claims purposes
• Assist OSE to collate monthly duty roster for the respective section within the operations department, and collate operational statistics and assist in the preparation of reports
• Any other duties as assigned by the OSE, CM or Directors

Job Requirements

• Diploma holder with at least 1 to 2 years of relevant working experiences
• O Level / Nitec / entry level candidare with no prior experiences are welcome to apply
• Proficient in Microsoft Office
• Meticulous with an eye for detail
• Good communication skills and able to work well with others
• Candidate must be comfortable to work in Chinatown

Added advantage

• Knowledge of security operations, fire safety and work place health safety
• Ability to troubleshoot basic M&E systems and perform simple maintenance
• Candidates with experience in healthcare operations, facilities management, workplace safety or fire safety are preferred

Job Description: Receptionist cum Admin Support

• Authority: New Town Primary School
• Location: 300 Tanglin Halt Road Singapore 148812

Position Overview:New Town Primary School is seeking a qualified and dedicated individual to fill the role of a Receptionist cum Admin Support. The selected candidate will be responsible for handling front desk counter functions and providing administrative support to facilitate the teaching and learning functions of the school.

Contract Details:

• Contract Period: From March 1, 2024, to December 31, 2024.

Working Hours:

• Mondays to Fridays (except Wednesdays): 7:30 am to 5:00 pm (inclusive of 1-hour lunch break)
• Wednesdays: 7:30 am to 4:30 pm (inclusive of 1-hour lunch break)
• Off Days: Saturdays, Sundays, and gazetted public holidays

Scope of Services:The selected Personnel will be responsible for the following tasks:

• Handle counter services and assist walk-in customers.
• Attend to all incoming phone calls, inquiries, and deliveries.
• Administer first aid to pupils when necessary and contact parents of unwell students.
• Route postal mails and courier deliveries.
• Collate and compile consent forms, survey forms, and data.
• Perform administrative tasks using basic Microsoft Office, including data entry, document preparation, and creating presentation materials.
• Assist in printing and lamination of materials such as teaching aids.
• Support major school events.
• Any other work as assigned by the supervisor.

Qualifications, Skills & Experience:The ideal candidate should possess:

• Effective team player with excellent communication and interpersonal skills.
• Ability to work well under tight schedules.
• Independence, resourcefulness, and a high level of commitment.
• Preferably 3 years of relevant experience.
• Proficiency in IT applications, especially Microsoft Excel.
• Standard First Aid trained.
• Minimum qualifications: Higher Nitec or Nitec, GCE 'O' or 'N' Level certificate, or the equivalent.
• Preferably Mandarin-speaking

1. Watering of plants/planting areas.

2. Weeding；forking, trimming，pruning, fertilizing.

3. Pest and disease-controlling.

4. Tending to certain specific plants such as the butterfly plants and caterpillars, including cleaning the tanks where the caterpillars are housed.

5. Tidying of planting areas, including sweeping, removal of the resultant debris, dead plants and fallen branches etc.

6. Removal and destroying of wild creepers growing along fences, trees, walls, planter beds and the like.

7. Any other relevant duties assigned by the School.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• Independent and has ownership of his/her assigned tasks.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Responsibilities:

• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
• Assist in user/hardware movement and office relocations
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Provide user data and application recovery
• Maintain IT records and track on areas of responsibilities

Requirements:

• Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least 1 year of experience in a technical service role
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Our client is a chemistry tuition center in Singapore, offering classes for students through engaging teaching methodologies.

Job Highlights:

• Basic Salary: Up to $2600
• Working Hours: (5 days work week) Weekdays 1.30pm-9.30pm, Weekends 8:30am-6:30pm
• Off Days: 2 days on weekdays
• Location: Bedok (Opp Bedok MRT)
• Career Advancement Opportunities provided!

Key Responsibilities:

• Front Desk Management (enrollment, registration, handle enquiries, billings/invoices/payments etc).
• Maintain accurate student records, ensuring all required documentation is complete.
• Manage students' attendance, class schedules and communicate any changes in the schedule to relevant parties.
• Provide administrative support to instructors to ensure necessary materials and resources are available when required.
• Management of center's cleanliness
• Any other ad-hoc general admin duties as assigned necessarily.

Requirements:

• A Level/Diploma or above holders, entry level/no experience are welcome to apply.
• Prior experience in an administrative or customer service role is preferred.

• Strong organizational, communication and interpersonal skills, with high attention to details.

• Able to multitask and work in a fast-paced environment.
• Proficient in office software (e.g. Microsoft Office) and administrative tools.

How to Apply:

Should you be keen to explore the opportunity, click APPLY NOW button!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina Binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

Desktop Support Engineer (L1)

• 12 months contract
• Office Location: Woodlands / Biopolis

The Client

• Biotech company

The Opportunity

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving HW, SW or OS-related items (L1, L2 and potentially L3 activities).
• Basic Mobility Support (Primarily for iOS devices but also for occasional alternative products.
• IMAC Support (Install, Moves, Adds and Changes).
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Effective management of hardware and software distributed to employees.
• Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate.
• Onboarding of new employees.
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.

Your Background

• At least 2-3 years’ experience in the IT industry
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

• To support Microsoft Dynamic Navision ERP system, and produce Jet Reports
• To support and implement new EDI solutions and applications. Develop and maintain EDI integration using XML
• Strong in Navision Application support in manufacturing environment preferred (inventory, warehouse management, production), finance, purchasing, sales support.

Interested applicants please send your resume to [email protected]

Jane Ng Wei Ling

R1104585

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.

What’s The Role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business.

As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.

Who you are:

You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

We provide all new hires an 6-8 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning...we'll invest in your career, and coupled with our unrivalled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

• The ability to join August 2024 training class
• Up to 3 years of full-time work experience
• Business proficiency and fluency in English and Mandarin to manage respective clients
• Experience in customer support/managing stakeholders from various profiles
• Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• Ability to communicate effectively and articulate thought process clearly
• Experience within the financial market or fin-tech industry
• Ability to identify, research, and resolve customer technology, software and hardware issues
• Willingness to learn new technologies and ability to retain information
• Multi-tasking and problem solving skills as well as an ability to work independently as a part of larger global team
• Ability to work occasionally on weekends or on a bank holiday (weekday off in lieu)

We’d love to see:

• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Changi

$3500 - $4000

Mon-Fri - 0900-1800hrs

Key Responsibilities

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements.
• Manage IT related equipment and ensure they function properly at all times.
• Assist in supporting multiple applications systems and platforms.
• Manage cloud operations.
• Provide Enterprise IT support.
• Design and create enterprise architecture framework.
• Develop Business Continuity Plan.
• Installation, patching, troubleshooting and managing of Linux server on cloud environment.
• Managing and updating of company’s website.

Requirements:

• Degree/Diploma in Information Technology or related discipline.
• 3 - 5 years working experience in IT infrastructure maintenance and setup.
• Knowledge on PHP and Visual Basic Programming is a must.
• Preferably with experience on Linux and SQL server.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

1. Level 2 IT Support (Jurong Island)/8:30 am to 5:30 pm-Up to $3,500
2. Level 2 IT Support (NTU)/8am-5pm - Up to $3,500

Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

EA License Number: 19C9998

Workstone Pte Ltd

• Be a part of a high-performing and professional team
• APAC role

About Our Client

Our esteemed client is a prominent player in consulting domain. They specialise on advising on strategy, policy and delivery, unlocking the power of technology to governments and world leaders !

Job Description

• Provide responsive 1st line technical support to end users enabling them to undertake their roles and responsibilities in a secure and professional environment
• Proactively monitor the ITSM helpdesk queue for requests, incidents and problems, ensuring they are acted upon promptly
• Ensure that all requests, incidents and problems are recorded within the ITSM helpdesk platform
• Ensure all end user IT assets are captured and the asset management system is kept up to date
• Configuration and maintenance of end user equipment including laptops and mobile devices
• Working with the Cyber Security Engineer to assist in maintaining the security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti-virus protection, threat detection and loss of service
• Work with 3rd party suppliers/vendors where escalation is required to resolve an incident or request

The Successful Applicant

• Knowledge & experience of working with:
  • Window 10/11
  • Mac OS
  • Microsoft 365
  • ITSM software or other IT service desk ticket management tools.
• Excellent analytical and problem-solving skills to identify and resolve technical issues.
• Demonstrates the ability to prioritise against tight deadlines
• Desire to learn and develop new systems, platforms, and technologies
• Excellent communication skills, including the ability to communicate technical information to non-technical stakeholders
• Excellent customer service skills to ensure a high level of user satisfaction
• Ability to work in a fast-paced environment and to adapt to changing priorities
• Self-starter, able to take initiative and find a resolution to new issues and share knowledge with other team members

What's on Offer

• APAC role
• Be a part of a high-performing and professional team

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

A support partner plays a key role in providing administration and procurement support to our leadership team and staff across different Business Units and Division/ Departments in Far East Organization.

Responsibilities As the CBS Support Partner, you will be responsible for providing:

• Calendar Management and Meeting Coordination
• Business Travel Arrangement
• Claims Processing
• Purchase Requisition Processing
• On/off-boarding support for staff
• Attend to walk in guests at the office reception
• Manage day-to-day operation at the office reception

Requirements

• Diploma holder
• Relevant experience in the providing administrative support, schedule management and events planning
• Strong communication skills
• Strong analytical and problem-solving skills
• Customer centric
• Effective time management
• Hands-on, high commitment to meeting deadlines and objectives
• Proficient in Microsoft Office
• Proficient in SAP (MM) is preferred, but not necessary
• Proficient in Asana is preferred, but not necessary

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.

• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Job Description:

(a) Minimum one (1) year of EUCD Support, ICT End User Computing or Service Desk Agent experience;

(b) Ability to perform the daily EUCD Support operations with minimum supervision;

(c) Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems; and

e)Knowledge to support Microsoft Outlook Client, MS-Office O365, Microsoft windows 10, etc)

MUST possess at least one (1) of the following certifications:

(i) Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;

(ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or

(iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151