Total 4,202 technical support job vacancies in Customer Service category in Singapore

Job Description

• Oversees team operations and daily performance while providing guidance and coaching.
• Monitors transactions to ensure that client service quality consistently meets established standards.
• Distributes tasks effectively, manages workloads and backlogs, and makes necessary adjustments.
• Identifies opportunities for improvement and implements new structures and processes as needed.
• Promotes team discipline, communication, and morale to enhance collaboration.
• Engages with clients to execute service recovery actions when service levels fall short.
• Regularly updates the team on current products, services, and operational procedures.
• Ensures team members are informed about new developments within a specified timeframe to perform their roles effectively.
• Collects and reports relevant statistics daily, weekly, and monthly as part of their responsibilities.
• Performs additional duties as assigned by management when required.

Requirements

• At least 3 years of experience in IT support, including 1 year in a leadership or supervisory capacity.
• Proven track record of managing and motivating teams to meet performance targets and deliver excellent customer service.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Demonstrated problem-solving skills and a proactive approach to identifying and addressing issues.

Duties include:

1. Maintain general cleanliness of school compound including cleaning of CCA venues, staff rooms and special rooms. This will include sweeping, mopping & clearing of rubbish etc.

2. Arranging/re-arranging furniture for meetings/exams/functions as and when required.

3. Moving heavy objects from point to point.

4. Locking/unlocking classrooms.

5. Operate and maintain basic office equipment & materials if required.

6. Any other task assigned by the Reporting Officer.

Requirements:

1. Ability to communicate effectively and work in teams.

2. Prior experience in any of the below areas would be an advantage:

a. Logistics-related work

b. Cleaning duties

c. Administrative roles

d. School-related experience

3. Candidates are required to handle and move heavy furniture / objects.

4. Ability to work on rotating shifts & Saturdays, if necessary.

Contract Period: 1 Jan 2025 to 31 Dec 2025

Salary: $1910

Location: Upper Changi Road

Working hours (on rotating shifts):

Mondays to Fridays; 6am to 3pm, 7.30am to 4.30pm and 10am to 7pm

EA License No: 96C4864

Reg. No.: R24121728

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

The Senior End User Computing Engineer will be responsible for architecting, implementing and managing a comprehensive range of end-user computing devices including desktops, laptops, tablet (eg: iPads). This role focuses on migration projects, performance optimization and the integration of various EUC technologies. The ideal candidate should have extensive experience in EUC solutions and technical leadership.

Key Responsibilities:

Solution Architecture: Design and architect end user computing solutions encompassing physical desktops, laptops, tablets (iPads), virtual desktops and think clients. Develop detailed technical specifications and deployment strategies.

Device Management: Implement and manage a variety of EUC devices including windows PCs, iPads, Thin Clients. Ensure efficient provisioning, configuration and lifecycle management.

Virtual Desktop Infrastructure: Lead the implementation and management of thin client and VDI solutions, including VMware Horizon. Optimize performance and ensure high availability.

Operating System Deployment: Oversee the deployment and management of operating systems (Windows 10/11) using tools such as MECM, Altiris, Intune and other device management solutions.

Migration Projects: Lead and manage complex migration projects involving transitions from on-premises to cloud-based solutions, upgrade of operating systems and migration of applications and user data across varies devices.

Automation and Scripting: Utilize scripting languages to automate provisioning, configuration and management tasks. Develop scripts for bulk deployments and device managements.

Performance Optimization: Monitor and analyze the performance of EUC environments. Implement optimization techniques to enhance system efficiency, reliability and user experience across all device.

Security and Compliance: Implement and manage security measures for EUC environments, including endpoints protection, encryption, secure access and compliance with organizational policies and industry regulations.

Technical leadership: Provide expert guidance and technical leadership on EUC technologies. Conduct design reviews, technical discussions, and lead cross-functional teams in implementing solutions.

Troubleshooting and Support: Address and resolve complex technical issues related to EUC devices and environments, perform root cause analysis and implement corrective actions to prevent recurrence.

Documentation: Develop and maintain comprehensive documentation, including architecture diagrams, deployment guides, device management procedures and troubleshooting documentation. Ensure knowledge transfer to relevant teams.

Training and Mentoring: Provide training and mentorship to junior team members and end users on new technologies, device management practices and best practices.

Any other ad hoc duties as assigned by supervisor.

Qualifications:

Experience: 8+ years of experience in end-user computing, including significant experience in designing and implementing EUC solutions across a diverse range of devices and leading migration projects.

Technical Skills:

Operating systems: Extensive experience with Windows 10/11, iOS

VDI Solutions: Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients

Device Management: Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.

Security: Experience with endpoint security solutions, encryption technologies and security best practices.

Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.

Communication: Strong verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.

Leadership: Demonstrated leadership abilities, including experience leading cross-functional teams and mentoring junior staff.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

about the company

Our client is a Business school for the world. They provide a wide range of programmes including Master programmes, Executive programs as well as Doctoral programs.

about the job

You will provide quality back-end programmes and administrative and technical support to a group of Faculty, facilitating their teaching and research. Apart from the Faculty, you will also work closely with the students, other internal and external stakeholders.

Key Responsibilities will include

Teaching/Course Coordination

• Course preparation: course website creation, copyright clearance, zoom links set-up
• Course support during class: exercises and simulation preparation, online surveys, class attendance
• Coordination with speakers, tutors, teaching assistants, students, graders, campus teams
• Post-course requirements: exam grades and data reporting, video recordings editing

Office Administration

• Manage multiple complex calendars, schedule meetings
• Provide wide range of support including travel arrangements, expense reports, proofread documents
• Manage personal Faculty websites, update biographies
• New Faculty integration on campus

Conference & Research

• On and off-campus events logistics: travel arrangements, room set-up, accommodation reservation, group activity organization, catering, budget request
• Format research documents: cases, papers, academic articles and books
• Submission and proofread articles according to journal guidelines
• Coordinate travel arrangements for faculty, invited visiting scholars and research assistants

skills and experience required

• Minimum Diploma or an administrative degree
• 2 years of working experience in an administrative support role, preferably in a higher education environment
• Will to learn new systems and industry knowledge, able to work independently in a face-paced environment

If you believe you have the right skills, experience and drive to succeed, please apply now.

EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)

Join a prestigious luxury brand as a Helpdesk Support Specialist!

• Attractive Salary Package (Basic)
• Location: Town
• Employment Type: 2 Months Contract
• Work Hours: Office Hours

Job Responsibilities:

• Deliver first-level technical support to employees for hardware and software concerns.
• Diagnose and resolve technical issues related to computer systems, printers, and network connections.
• Assist with the setup and configuration of IT equipment, including computers, peripherals, and software applications.
• Develop and maintain documentation for IT processes and procedures.
• Ensure adherence to data security and backup protocols.

Job Requirement:

• Diploma in Information Technology or a related discipline (or equivalent experience).
• 1-2 years of experience in IT support or a comparable role.
• Solid understanding of computer systems, networks, and troubleshooting methods.
• Strong communication and interpersonal skills.
• Capable of working independently as well as collaboratively within a team.

If you are interested in applying for this role, please submit your detailed resume in MS Word format, along with a recent photograph, to [email protected].

EA Personnel : R24124899

EA Licence : 22C1376

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities

• Provide day-to-day support of IT computing devices and troubleshooting via emails, phone calls, and walk-ins
• Perform first level support to troubleshoot and solve technical issues
• Perform L2 and L3 escalations if necessary and required
• Ensure and follow help desk procedures for all call and ticketing tracking from start to end (initial support to resolution)
• For outstanding issues pending user response, report and alert the IT Manager / POC for internal escalation procedure
• Interface with other maintenance vendors (vendor management) for problem reporting and resolution
• Perform IT project rollout as planned by the Customer, including new PC purchase. receiving, move and change (IMAC Services)
• To be responsible for accurate record keeping, tracking and processing of all documents related to IT
• Any other ad-hoc duties assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Description

• Officer to work in the Nutrition Food Science Department and assist

teachers in the ordering of goods, housekeeping and food

preparation for lesson.

• Officer to ensure the cleanliness of the workroom and that food are

prepared in the safe manner.

Location: Northbrooks Secondary School, 585 Yishun Ring Road, Singapore 768692
Contract Duration: 1 January 2025 to 31 December 2025

Working Hours:

• Monday to Thursday: 8:00 AM to 5:00 PM (inclusive of a 30-minute lunch break).
• Friday: 8:00 AM to 4:30 PM (inclusive of a 30-minute lunch break).
• No work required on Saturdays, Sundays, or public holidays.

Key Responsibilities:

Front Desk Reception:

• Manage incoming telephone calls and respond to walk-in inquiries from students, parents, and visitors in a professional and friendly manner.

Mail and Email Management:

• Handle and distribute incoming and outgoing mail and emails to the appropriate staff or departments.

Administrative Support:

• Perform data entry, data collation, and general administrative tasks such as goods receiving and printing of certificates.
• Assist with filing documents and organizing school records.
  Sort and distribute materials to teachers and students as required.

Student Support:

• Attend to students who are unwell, late for school, or require early dismissal.
• Administer basic first aid to students when necessary.

Financial Assistance Scheme (FAS) and Bursary Applications:

• Receive and verify the necessary documents for Financial
• Assistance Scheme and Bursary applications.

Event Support:

• Provide manpower support during ad-hoc school activities and events.

Other Administrative Tasks:

• Carry out additional administrative duties assigned by School Leaders and the Administration Manager.
  

Qualifications and Skills:

Minimum Education:

• GCE ‘O’ Level or relevant Office Skills Certificate or its equivalent.

Experience:

• Preferably with relevant experience in a secondary school environment or in a similar customer service and administrative support role.

Skills:

• Excellent customer service skills with strong interpersonal and communication abilities.
• Proficient in Microsoft Office applications (Excel, Word) and comfortable using IT systems.
• Ability to manage multiple tasks efficiently and remain calm under pressure.
• A keen eye for detail and a proactive attitude.

Eligibility:

• The contract staff must be a Singapore Citizen or Permanent Resident.
  

Job Scope:

• Assist the Discipline team in the overall management of the students’ discipline, on a daily basis
• Assist the Discipline team to conduct house visits with school personnel and make follow-up calls to parents.
• Assist Operations Manager in manning and taking charge of the activities in the in-house detention centre, on a daily basis
• Patrol the school premises to ensure orderliness, on a daily basis
• Be involved in case management for students identified as at-risk
• Conduct investigations as part of case management and submit report
• Conduct spot-checks on students’ general neatness in apprearance like attire and hair
• Assist the Discipline team in maintaining student discipline during school functions and activities (eg. Speech Day, Sport Canival, Level Camps), whenever necessary
• Any other ad-hoc duties assigned by the Authority

Requirements:

· Preferably 5 years of school experience in related areas

· Preferably with prior experience in managing discipline of secondary students

· Able to work independently with minimalsupervision

· Able to work well with staff and teachers onstudent matters

Salary: $2100/month

Contract Period: From 1 Jan 2025 to 31 Dec 2025

Working Schedule:

· Mondays to Thursdays: 7:00am to 4:00pm

· Fridays: 7:00am to 3:30pm

Service not required on Saturdays, Sundays and gazetted public holidays

Location: Yishun Ring Road

EA License No: 96C4864

Reg. No.: R24121728

Our client is a 3rd party full-service supplier of logistics and engineering solutions. Currently, our client is seeking for IT System Administrator to provide support to staff on all company supported hardware and end-user computing software. Troubleshoot hardware and software issues, and advice on appropriate action. Assist in project-based activities.

JOB DIMENSION (SCOPE)

• Take an aggressive approach in proactively supporting all staff in the base location, collaborating with IT Organization to ensure that staff is operating effectively from an IT support standpoint
• Work closely with Service Desk to expedite technical problem resolutions, address users’ queries and follow-throughs
• Partner with Local IT Project Team in providing infrastructure service, new customer startups, internal project including technical investigation and documentation, testing and execution, etc.

REQUIREMENT

• Minimum Diploma in Information Technology
• Preferably, IT-Certification in Microsoft Tools
• At least 1 year of technical knowledge on Microsoft Tools
• Customer service experience and Logistics Business Knowledge is an advantage
• Expected to perform any other tasks as deemed necessary by IT Team Leads

PERSONAL ATTRIBUTES

• Proactive, being engaged and possess a positive learning attitude
• Analytical in technical problem-solving
• Effective communication skills to work with broad user base; verbal (phone etiquette) and written
• Good interpersonal skills to work independently with IT groups and cross-functional business groups
• Ability and willing to learn and support new and diverse hardware, software etc.

Job Description:

We are looking for an experienced EUC Support Specialist with a background in networking. The role primarily involves providing end-user computing support and network troubleshooting.

Key Responsibilities:

Provide on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).

Troubleshoot and resolve hardware, software, and network-related issues.

Maintain and manage network infrastructure, including routers, switches, and firewalls.

Perform regular system and network monitoring to ensure uptime and security.

Document processes and prepare reports on technical incidents.

Travel to multiple customer locations as required to provide support.

Requirements:

Proven experience in EUC support and network administration.

Knowledge of Windows, macOS, and Linux operating systems.

Familiarity with networking technologies (LAN, WAN, VPN, etc.).

Strong problem-solving skills and ability to work independently.

Willingness to travel between customer locations as needed.

Key Responsibilities

This role is responsible for supporting Partners with administrative matters. This includes:

• Draft client letters and client information packs.
• Working with various other internal teams including Client Services Team, Business Assurance and Compliance.
• Updating Salesforce with meeting notes and activities.
• Facilitating the end-to-end process of insurance applications for clients starting from obtaining insurance quotes to following up of underwriting requirements until inception of policies.
• Supporting Partners with other adhoc administrative or operational tasks as required.

Requirements

• Customer service-oriented
• Strong communication and interpersonal skills in both verbal and written
• Possess strong work ethics a positive working attitude, proactive and self-motivated
• Be a team player and able to work independently if needed
• Meticulous, with a strong attention to detail
• Ability to adapt to a dynamic working environment
• No experience required as training will be provided.

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

Scope of Services

• The services are set out as follows, duties include:
• Maintain general cleanliness of school compound including cleaning of CCA venues, staff rooms and special rooms. This will include sweeping, mopping & clearing of rubbish etc
• Arranging/re-arranging furniture for meetings/exams/functions as and when required
• Moving heavy objects from point to point
• Locking/unlocking classrooms
• Operate and maintain basic office equipment & materials if required
• Any other task assigned by the Reporting Officer

Qualification :

• Ability to communicate effectively and work in teams.
• Prior experience in any of the below areas would be an advantage:
• Logistics-related work
• Cleaning duties
• Administrative roles
• School-related experience
• Have an acceptable level of fitness and resilience to be able to perform the role effectively.
• Ability to work on rotating shifts & Saturdays, if necessary