Total 6,867 technical support engineer job vacancies in Customer Service category in Singapore

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Our client is a global MNC looking for a Senior IT Service Desk Engineer to join their team.

Job Responsibilities

• Address incidents, questions, and requests through phone, email, or self-service, meeting 24x7 KPI targets.
• Collaborate with the Technology team to reduce recurring incidents.
• Serve as an escalation point for the IT Support Team.
• Follow call management procedures, keeping stakeholders informed of progress.
• Collect metric data for reports and trend analysis.
• Maintain daily and monthly metrics adherence (initial response time, support turnaround, surveys).
• Maintain consistency and uphold professional standards within IT Support.
• Support the team in achieving KPIs.
• They will participate in communications during major incidents.
• Conduct internal training and identify skills gaps.

Job Requirements

• Strong communication skills to collaborate with relevant technical teams
• Customer-focused and objective approach to problem-solving
• Familiar with MS Windows and Office applications, IT infrastructure, and Hardware

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position. please send your CV to Janani at [email protected] (EA Registration number: R22108312).

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

​

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Responsibilities:

• Planning, responding and attending to maintenance requests and complaints on power generators
• Assist in tender submission, material planning & requisition
• Generate service reports, troubleshooting reports and make proposal to client
• Generate method statement, risk assessment plan
• Carry out monthly generator set maintenance servicing check
• Carry out fault diagnosis and forwarding planning on assigned works/ projects
• Carry out on-call responsibilities on a rota basis
• Conduct inspection with client for site activities on power generator issues
• Observe & demonstrate behavior in line with the core value of the Company
• Liaise with contractors and attend site meetings
• Execute site work and ensure work performance is accordance to work standards & specifications
• Assume any other suitable duties as and when assigned by the Company

Requirements:

• ITE/ Nitec/ Diploma/ Degree in Electrical/Mechanical Engineering or related fields
• Minimum 5 year of diesel engine generator related experience
• Proficient with MS Office Applications
• Good team player with ability to work independently

Interested candidates are to write in with a detailed resume containing details of your qualifications, experience, current and expected salaries and availability.

We regret that only shortlisted candidates will be notified.

What you’ll be doing:

• OutSystems infrastructures on premise or on private clouds.
• Troubleshoot operating systems network and database related issues.
• Define the enterprise architecture to maximize OutSystems capabilities.
• Ensure OutSystems best practices for architecture performance and security.
• Manage applications lifecycle and deployment.
• Support on premise or on private clouds hosted running on Linux and Windows OutSystems, MySQL, MSSQL Server and similar technologies.
• Play a critical tech lead role in managing the operations of the environments and ensures this is done in accordance with established procedures and best practices.
• Implement monitor refresh and perform disaster prevention and recovery tasks on all supported applications.

What you’ll need:

• Any qualification in Computer Engineering and or any relevant qualification
• At least 5 years of relevant technical knowledge and experience in the administrating OutSystems 10 (and above) and integration with REST APIs.
• Minimum 3 years of working experience in supporting and managing Windows Servers, Linux Server, MySQL and MSSQLin current or past employment.
• Strong in governing system hygiene (Compliance factors).
• Adequate knowledge of web related technologies (Web applications, Web Services, Service Oriented Architectures and API) and of network/web related protocols.
• Strong analytical skills with ability to assimilate information quickly.
• Excellent communication (oral and written) skills and ability to influence to gain consensus from multiple stakeholders when required.
• Strong team player and interpersonal skills.

Benefits:

• AL: 15 days
• Medical Benefit
• 1 month performance bonus upon completion of a full year of services

Interested applicants: kindly submit your resume to [email protected]

Customer Service |Sales Support | Quotation | Ubi

• Working hours : Monday - Friday (8.30am to 6pm) / Alternative Sat : 8.30am to 1pm
• Salary: $2000 to $2300
• Location: Near to Ubi MRT (Focus One)

Job Responsibilities:

• Answer Customers enquiries from phone calls, email.
• Issue invoice
• Arrange deliveries
• Quotations
• Part time cashiering duties

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Career Highlights:

• Good career advancement opportunities
• Competitive compensation benefits
• Company’s transport available.

Job Description:

• Provide technical support for JD Edwards EnterpriseOne applications, troubleshooting issues and ensuring system availability and performance.
• Collaborate with cross-functional teams to analyze, configure, and implement system enhancements and upgrades.
• Conduct regular system maintenance, including patching, updates, and monitoring system health.
• Offer end-user training and create documentation to facilitate efficient use of JDE applications.
• Respond promptly to user queries, identifying root causes and implementing solutions in a timely manner.
• Participate in the development and execution of test plans for system changes and enhancements.
• Maintain compliance with security standards, ensuring data integrity and confidentiality within the JDE environment.
• Proactively identify opportunities to streamline processes and optimize system performance.

Job Requirements:

• BSc Computer science or similar
• At least 3 years of working experience in providing applications/system support for JD Edwards.
• Working hours: 5 days (Mon-Fri: 8am to 5.30pm)

• Provide 7 x 24 operational support for all production practices including weekends and holidays for:
• Basis IT troubleshooting knowledge on both Window and Mac machine.
• Update and maintain good working knowledge of DWP platform and other associated system and processes.
• Help in documenting BAU support processes
• Assist Property team in managing Video Conferencing rooms room
• Support DWP CSAT
• Provide technical expertise to facilitate investigation of complex technical issues.
• Possesses strong understanding of technical in DWP systems to identify and resolve issues in a timely fashion.

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Requirements:

• 2-3 years of relevant experience

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Qualifications

Education

• Associate's Degree
• 4 - 7 Years of Experience

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Provide level 1 and level 2 application support (technical and functional) to a portfolio of counterpart credit risk applications.
• Analyze and manage incidents/problems/requests coming from users
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
• Supervise and monitor daily and monthly chains and handle user request by working
• closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Handle some automation and development to improve support activity
• Prepare and maintain support documentation
• Maintain programmable code outlined in technical instructions and specifications for software applications.

Job Qualification

Mandatory

• Candidates should have 3+ years’ experience in application support in a large organization.
• Exposure to Capital Markets applications
• Exposure to Counterparty Credit Risk applications
• Strong knowledge in Sybase, Unix, Shell scripting, Perl and Control-M
• Good knowledge Microsoft Office
• Good knowledge in Control-M
• Knowledge in Financial products (Treasury, FX, Credit, IRD…) is an advantage
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Good to have

• ITIL Experience
• French speaking capability is an advantage
• Exposure to Market Risk and Compliance domains is an advantage

Education Requirements

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Shift Timings:

• Shift is required as per standard

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

Responsibilities:

• Comfortable working with online systems (Microsoft and e-commerce system).
• Daily work will be downloading of data (word or excel documents) from online systems and do routine adjustments of texts and formatting which will be printed out, laminated, and cut to be displayed during our Buddhist Ceremonies.
• Assist in Monk/duties/tasks during ceremony.
• Update donors contact and biographical information.
• Assist in handling ceremony enquiries if necessary.
• Other duties assigned by superior
• Training will be provided.

Requirements:

• GCE 'O' and above
• Able to type Chinese Characters using Hanyu Pinyin.
• IT savvy - Word / PowerPoint / Excel. Main work will be focused on Word software.
• 5 days works per week. (must work on Public Holidays and weekends)
• Must work on Chinese New Year period
• Familiar with Microsoft Dynamics 365 will be advantage but must be comfortable working with online systems. Training will be provided.
• Familiar with Buddhist Ceremony / Event will be advantage.
• Meticulous, attention to detail and independent.

• Benefits
• 1 Meal Included (Lunch)
• Year end Bonus
• Public Holidays Annual Leave compensate
• Dental/TCM Reimbursement
• Overtime
• Panel Medical

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

• Gatekeeper for the production stability & quality
• Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

• Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge
• Supervise the production activities (with reporting, governance and operational management)
• Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)
• Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)
• We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.
• We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.
• We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.
• We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.
• We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.
• We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.
• We are finally responsible for the CBI Run Portal.

Strong points:

• Challenging mission which help to develop strictness, agile methods and precision in the communication
• Ensures a good visibility from the management and all CBI colleagues
• The collaboration with support & dev teams allow to develop IT and production knowledge
• It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

• Need to structure the information for all CBI teams
• Need to bring more and more visibility
• Need to propose initiative to develop digital solutions and assets
• Need to save workload by optimizing and automatizing RCT activities
• Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

• Be the point of contact on each run process to give advice on method and good practices
• Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.
• Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Job Qualification

• Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)
• Knowledge sharing minded (wiki + procedures + training + self-learning video)
• Fluent english
• Good communication
• Will to understand the production need and to propose a suitable solution
• Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people
• Be able to perform regular concise executive summaries
• Be reactive

Techno:

• Jira + Service Now
• Full Office suite with an ability on iconography usage and pivot table
• SQL developer (simple and joined queries)
• PowerBI (data refresh, report generation and new indicators building).

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

IT Support Engineer – Jurong ( Alternate 5 1/2 Day)

- perform daily system operation, admin & maintain computer /network system

- troubleshoot computer system & network problem, diagnosing & solving hardware or software fault

- installs & configure hardware / software

- administration of endpoint detection & response, email system, backup system & windows infrastructure

- administration & maintenance of tcp / ip network

- provides user training & support

- undertaking duties . assignments as & when assigned by the superior

- degree or diploma in IT or equivalent

- min 3 years relevant experience

- competent in TCP / IP, security & relevant protocools, hardware system & networking infrastructure

- knowledge of windows & linux system

- knowledge of vpn, router, switch, lan controller & able to configure & deploy

- Basic salary : S$ 3000 – S$ 4000 neg

INTERESTED CANDIDATES PLEASE EMAIL YOUR UPDATED MICROSOFT WORDS RESUME TO [email protected]

ENG YEE LEE (R1876385) @ UNION MANPOWER SERVICES PTE LTD (95C4597)

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Responsibilities:

• Provide Level 2 support to all IT hardware and Network related matters
• Ad-hoc projects assignment and fulfillment
• Review and improve processes pertaining to Infrastructure related services
• Develop and build quality Service document and procedures
• Enhance and establish Knowledge Management with ITIL as framework
• Handle and coordinate IT system procurement
• Assist in Annual Maintenance of Data center
• System Deployment
• Assist in Data backup and restoration
• Coordinate with vendor on network/hardware/software related matters
• System/network troubleshooting and rectification
• Assist in Annual system Audit
• Asset management
• Any Ad-hoc duties as assigned

Job Requirement:

• Minimum Diploma in related fields
• At least 3 to 7 years of relevant work experiences
• Ability to communicate with people of various levels
• Knowledge in MS office, Printers, MFP, MS Operating systems, Active Directory
• Requires Networking knowledges
• Microsoft certification will be added advantage
• Hands on and a team player
• Strong Problem solving skills.

Others:

• Working Location: Bulim Walk (nearest MRT: Boon Lay)
• Mondays - Fridays: 8:00am to 5:30pm
• Uniform & Lunch provided
• Company transportation at various pickup points (Northern & Western areas of Singapore)

• Great working environment and collaborative members
• Opportunity to work with an experienced engineering team

About Our Client

Our client is a third party maintenance company delivering IT Hardware Maintenance services to the Financial Services and Telecommunication marketplaces.

Job Description

• Install, troubleshoot, and maintain client enterprise servers (e.g., HP/Dell/IBM/Lenovo Servers).
• Identify, analyse, and repairs hardware failures.
• Determine and recommend which product or services best suitable to the customers' needs.
• Relies on your expertise and judgment to plan and accomplish goals.

The Successful Applicant

• Possess positive attitude, strong analytical and critical thinking skills.
• A self-starter who is able to work independently without supervision and within a team environment.
• A professional demeanour and the ability to develop effective working relationships with end users and stakeholders.
• Hardware Breakfix Hands-on replacement working experience. - IBM Blade Center, HP BL/DL/ML series, Dell PowerEdge series.

What's on Offer

As a growing company with a tightly-knit team, they respect and listen to all the employees. You will get the chance to make an impact by having your voice heard by everyone. You will get the chance to enjoy a high level of autonomy at work.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered..

What we look for:

• Bachelor's degree in Engineering or a related field (or equivalent experience).
• Proven experience in technical sales, preferably in service agreements or a related field.
• Excellent communication and presentation skills.
• Strong negotiation and interpersonal abilities.
• Ability to work collaboratively with technical teams and clients.
• Self-motivated, goal-oriented, and able to work independently.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.