Total 707 tourism management job vacancies in Customer Service category in Singapore

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Desk Engineer in Singapore to support the IT operations of our client, a global MNC, with the following responsibilities:

Responsibilities:

· Perform IT support for end users, ensuring user satisfaction

· Provide technical troubleshooting and support for hardware, software, network, and application issues.

· Escalate complex or unresolved issues to appropriate support teams or specialists for further investigation and resolution.

· Coordinate with users on projects tasks, providing regular updates on migration status

· Assist in Knowledge Base, Assets Management for ServiceNow

· Knowledge of Active Directory is preferred of adding, deletion of accounts. NTFS permissions based on global groups. Apply GPO on end points

· Perform imaging of laptops, through SCCM imaging

Requirements:

· ITE or Diploma in Information Technology or related discipline

· Excellent Interpersonal with the ability to communicate (both verbally and written) and interact effectively at all levels

· Understanding of desktop, laptop and printer and TCP /IP networking

· Knowledge of Windows 10, Office 0365 applications

· Vendor interaction (laptops / desktops) for repair and replacement of parts

· Knowledge in basic networking and troubleshooting

· Knowledge in ITIL practices and processes

· Must be self – motivated, a team player and demonstrate effective learning skills

· Committed, pro –active and dynamic working attitude

· Must have passion in technology, computers and people

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

While the campus is under construction, you may be deployed to National University Hospital (NUH). However, you will be working in the new Woodlands Health Campus once it is operational (estimated 2023).

Duties & Responsibilities

• Responsible for providing all bed allocation requests and services on a timely manner via bed booking system
• Perform bed allocation duties, complying to a set of rules and priorities levels as established by the hospital, and assignment of beds to patients shall be in accordance to patients’ needs and choice where possible.
• Able to identify potential bed tight situation and activate bed tight measures.
• Coordinate patient movement with wards and other departments based on bed status if required.
• Answer phone calls on bed enquires and respond to or follow up on bed/transfer requests and ambulance arrangement.
• Assist in preparation of management reports and provide statistics as and when required.
• Send out Bed Status report on a timely basis and send out notifications of BRO and bed waiting status to designated recipients if hospital BOR is high.
• Coordinate and liaise with various parties to arrange ambulance transfer and ensure any special requirements are communicated correctly.
• Assist in collating statistics of bed request and ambulance transfers
• Assist on phone, email or fax enquires
• Assist in preparation of materials related to bed planning and ambulance services
• Provide department administrative support where required
• Involve and engaged in ad-hoc projects
• Conduct testing of applications when necessary
• Monitor, maintain and manage inventories in office

Requirements

• GCE ‘N’ or ‘O’ levels, Professionals Certificate/NITEC
• Possess basic workplace English and other local languages (s) and numeracy including conversational, writing making electronic entries e.g. record information on forms, charts and checklists
• Proficient in Microsoft Office
• Experience in frontline customer service and prior working experience in healthcare industry will be an advantage
• Able to work 2 rotating shifts, including weekends and public holidays

Job Scope:

• Monitor all equipment maintenance and repairs
• Inspects equipment for wear and arranges for repair or replacement as necessary
• Provided instruction and supervision to staff in the proper handling of the car wash equipment
• Ensured safety standards were followed and maintained
• Handle on-site cash
• Keeps records of daily receipts, employee time and wage data, and supplies used
• Resolves customer complaints
• May participate in washing, polishing, and performance of other services during peak periods.

Job requirement:

• 1-3 years of supervisory experience in car wash, retail, or service capacity
• Experience equipment maintenance technician is preferred
• Hardworking, reliable, proactive and an excellent problem solver
• Ability to work outdoors in ALL weather conditions
• Ability to work shift schedule to include days, night, weekends and holidays

AML Risk Management Support

• 6 months contract
• Office Location: East

The Client

• MNC Bank

The Opportunity

• Apply in-depth specialty knowledge to complete tasks related to Know Your Client (KYC
• Aid in inquiries investigations
• Participate in AML training offered through the business
• Advise and assist business on requirements of the AML Program and Procedures as well as Russian AML laws
• Ensure compliance and observance of all internal rules, regulations, instructions, and other bank standard acts by Unit employees
• Resolve AML Compliance issues by selecting solutions from acquired technical experience and precedent
  

Your Background

• Degree in Banking/Finance with 1 to 2 years of relevant experience in KYC/AML.
• Knowledge of Anti-Money Laundering (AML) and regulations
• Experience in Name Screening/ Transaction Monitoring
• Proficient computer skills with a focus on Microsoft Office applications

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job Description:

• Operate a Help Desk to manage all issues relating to facilities feedback, service requests, and any other issues.
• Manned facilities for receiving, logging, tracking and responding appropriately to user requests or feedback that are received via phone, e-mail and other communication platforms (e.g., WhatsApp/Telegram/Chatbot).
• They shall act as the first line of response to channel urgent feedback, faults, defects, breakdowns, repairs and damages to the relevant maintenance staff. They will inform the user of the outcome and actions taken to rectify the problem as a form of closure to each feedback.
• They shall close the feedback loop with all users on the status of issues raised to the maintenance teams in relation but not limited to, the following matters:
• (a) All queries and requests relating to services and events support;
• (b) Notification of faults and complaints relating to the services from clients and members of the public;
• (c) Requests for temporary changes to the delivery and scope of services;
• (d) Notification and responding to emergency calls;
• (e) Monitoring of alarms;
• (f) Update of progress regarding any fault notified to the Helpdesk; and
• (g) All other issues raised by users.
• They shall maintain and upkeep all faults/defects reported into the CMMS, phone calls, emails etc, and ensure that reported faults are being channelled to the staff for immediate response and follow-up.
• They shall categorise the feedback based on the KPIs and inform the urgency of the matter to relevant contractors/maintenance staff. They shall prepare monthly reports for tracking suggestions, complaints, breakdowns, etc., received together with their resolved status.

Job Description & Requirements

Location: Orchard Area

Job Description:

• must have a passion in customer service
• able to work on shifts, weekends and Public Holiday
• must have a strong Personality and communication Skills
• Can speak English and Mandarin
• Report all guest feedback to the management for appropriate action if needed.
• Must have a Customer Service working Experience
• Must have a good relation with customer or client.
• willing to work 6 days per week (8hrs per day)
• Perform any other reasonable duties as required by the Management

For walkin applicant you may visit our Headquarters at

200 Jalan Sultan, #11-04 Textile Centre Singapore 199018

or You may also call 6396-7371 and 83218096.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

a) Service Coordination Management

• To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
• To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers
• To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).

b) Administrative Management

• To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
• To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
• To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
• To assist in application for SMF Consumables.
• To work closely with Operations and Nurse Manager on discharging clients from service.
• To provide any other ad-hoc administrative general support to the Home Care team as assigned.

c) Service Development

• To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

d) Additional Responsibilies

• Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
• Keeping updated with ISO requirements.

• Diploma or Advanced Diploma in healthcare related disciplines.
• Minimum 3 years' experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in MS Office applications
• Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive

• Good interpersonal and writing skills
• Good team player and multi-tasker
• Good communication skills (oral and written)
• Passion in community services and service oriented
• Good judgement and decision making, problem solving skills
• Independent, resourceful and self-motivated
• Meticulous and have an eye for details
• Proficiency in Chinese is essential as majority of our clients are Chinese-speaking

About the role: We are seeking a highly motivated and experienced individual to join our team as a Service Management Manager in our Global Transformation Company. As the Service Management Manager, you will be responsible for overseeing and improving the delivery of services within our organization. This is a critical role that ensures our services are efficient, effective, and aligned with the needs of our patients and healthcare professionals. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we want to hear from you.

Responsibilities:

• Develop and implement service management strategies to enhance the overall delivery of services.
• Collaborate with cross-functional teams to identify service improvement opportunities and implement solutions.
• Monitor key service metrics and develop action plans to address any performance gaps.
• Ensure compliance with industry regulations and best practices in service management.
• Lead and mentor a team of service management professionals, providing guidance and support to ensure their success.
• Establish and maintain relationships with key stakeholders to understand their needs and incorporate their feedback into service improvements.
• Analyze customer feedback and utilize data-driven insights to enhance the customer experience.

Qualifications & Experience:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 5 years of experience in service management, preferably in a healthcare setting.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organization.
• In-depth knowledge of service management principles, methodologies, and best practices.
• Proficient in using service management software and tools.
• Proven experience in analyzing data and generating actionable insights.

Skills:

• Outstanding interpersonal and communication skills.
• Expertise in Clinical Adoption strategy implementation.
• Strong planning, organization, and time management skills.
• Proficiency in Clinical Information Systems
• Demonstrable success in stakeholder interactions, delivering aligned solutions.
• Familiarity with clinical environments and terminology.
• Strong values of integrity, commitment, and self-improvement.
• A methodical, thorough yet flexible approach.
• Process-driven mindset.

Do you possess a genuine passion for connecting with people and making a positive impact? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for you to join our team as a Customer Care Associate where you will be responsible for providing excellent customer service support and overseeing administrative tasks related to customer care operations.

Roles & Responsibilities

• Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner
• Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives
• Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles
• Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system
• Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, driving data-driven decision making
• Identify opportunities and provide insights with proposed recommendations to enhance customer experience and improve processes
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Support and execute any ad-hoc duties and projects as assigned or required, including the possibility of doing shift duties at information counters

Requirements

• ITE/Diploma in any field or equivalent
• Minimum 2 years of experience in customer service, preferably in a fast-paced environment
• Shift work required
• Customer-centric mindset with a passion for delivering exceptional experiences
• Proficient in organisational skills to manage customer records, documentation and administrative tasks
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Ability to work well in a team or independently
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Pro-active, self-motivated and keen learner
• Willingness to work on weekends and Public Holidays as required

Information

Only shortlisted candidates will be notified.

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg

Job Description & Requirements

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and meeting rooms.
• Serve beverages to guests as and when required.
• Answer, screen and forward incoming phone calls to appropriate person.
• Take and relay messages to the appropriate personnel.
• Provide information and answer queries from callers.
• Receive, sort and distribute daily incoming mail / deliveries.
• Sent outgoing mails and maintain postage record.
• To assist with purchasing of stamps and mailing of registered mail
• Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.
• Receive invoices and pass on to accounts department.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.
• Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)
• Ensure pantry area, photocopying copy area, meeting room is tidy and neat at all times.
• Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)
• Provide assistance in general administrative support as and when needed.
• Any other appropriate duties and responsibilities as assigned.

REQUIREMENT

GCE 'O' Level

2 years’ experience

Roles & Responsibilities

At Kensington Trust Group, you will have the opportunity to build a career as unique as you are, with the support, inclusive culture and technology. Your unique perspective and voice will help you and your team become even better. Come join our team and create an exceptional experience for yourself as well as a better working environment for everyone.

Your next opportunity

As our Receptionist cum Office Administrator, you will embody the face and brand image of our company, ensuring quality services that translate into high levels of customer satisfaction for both our internal staff and external clients.

Collaborating closely with the Human Resources Manager, you will oversee the general office and facilities, as well as internal services at the corporate level and external liaison activities with our vendors and suppliers.

Key Responsibilities:

• Serve as the primary contact for general office administrative tasks
• Manage and coordinate meetings, conferences, and appointments
• Deliver exceptional reception and visitor services, including greeting visitors, directing them to meeting rooms, providing refreshments, and handling phone inquiries
• Oversee office supplies (pantry, conference room, and team-specific needs), liaising with the Cleaner for maintenance and ensuring overall office cleanliness and tidiness
• Provide administrative support across departments, including tasks like collecting, sorting, and distributing incoming mail, as well as scanning documents when required
• Act as the liaison with the landlord for all matters concerning the office building and premises, such as maintenance, fire drills, contractor permissions, and providing support to any office-related matters
• Execute other office duties and projects as assigned, including the digitisation of office records into our Shared Drive

Requirements/Qualifications

• Diploma or equivalent
• Minimum 2 years of experience as a Receptionist, office administrator, or in a relevant role
• Demonstrate a service-oriented attitude and a growth mindset, consistently delivering high-quality work
• Possess excellent communication and interpersonal skills
• Ability to work independently, multitask, and effectively prioritise tasks
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
• Conversational in Mandarin, to liaise with Chinese-speaking visitors, clients and vendors
• Knowledge of Viewpoint software is a plus

What We Offer:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• We love to hear from you if you can demonstrate that you meet the criteria above

We regret to inform you that only shortlisted candidates will be informed.

Operation Support Specialist | Inventory Management | Yishun

Salary range: S$2800- $3000
5 days ( Mon - Fri )

Location : Yishun Industrial Park A

Responsibili