Total 2 transaction attorney job vacancies in Customer Service category in Singapore

Job Purpose

This position is part of the Client Service team and the main responsibility is to provide daily customer support for the whole spectrum of our transaction banking products. The candidate will also be expected to undertake end to end SMAR&TS onboarding process from platform explanation to user training.

Job Responsibilities

• To provide daily client service for our transaction banking products
• To conduct investigation into client’s issue working with other stakeholders
• To be responsible for end-to-end process of SMAR&TS customer on-boarding
• To cross sell and expand client’s usage of our transaction banking products

Job Requirements

• University degree or equivalent
• Preferably with relevant banking experience and/or experience in the provision of client support
• Relevant knowledge in transaction banking client service
• Relevant knowledge in internet banking platform
• Good communication skills and proficiency in Japanese language as the incumbent will need to interact and provide client service support to Japanese corporates and communicate with them in Japanese
• Analytical, good presentation skills and service oriented.

About the Role

This role will be responsible for directly assisting an assigned group of local attorneys in addition to providing global team support with a variety of administrative responsibilities, while working in a global team environment with a real-time work ticketing system (ServiceNow). This role will be located in our Singapore office.

Responsibilities & Qualifications

Other key responsibilities include:

• Daily time entry, expense reimbursement, calendaring and scheduling, managing/editing documents, and travel arrangements
• Proactively learning internal systems and processes to find innovative solutions to problems and requests
• Preserving the confidentiality of ours and our clients’ protected information
• Generating, editing, and posting client invoices

We’d love to hear from you if you:

• Display professional communication skills with the ability to interact effectively with attorneys, clients, vendors, and staff throughout the firm
• Possess the ability to take initiative to work both independently and in a team environment with a customer service focus
• Demonstrate the ability to multi-task and adapt to continuously evolving technology platforms

And have:

• Relevant prior professional experience in a legal or professional services environment