Total 10 ux designer job vacancies in Customer Service category in Singapore

Job Duties

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• For creating meaningful and relevant experiences for end users by integrating products and services, the User Experience / Service Designer shall have relevant working experience in developing a wide range of design artifacts such as journey maps, user research analysis, service blueprint and roadmaps.

Other responsibilities include, but not limited to:

• Conduct user research, including interviews, surveys and usability testing, to gain insights and understand user behaviours, needs, opportunities and pain points.
• Develop user personas, journey maps, and other artifacts to communicate research findings.
• Design and facilitate design workshops with stakeholders to align on service design goals and co-create solutions.

Qualifications & Skills

• Minimum 1 year of experience in web and mobile application.
• Proven record of the Product UX designs.
• Experience establishing and analysing UX metrics.
• Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analysing results, and sharing insights with the Product team.
• Good in any of the designing tools (Sketch, Invision, Principle, Framer, Flinto, Figma, Azure, Illustrator, Adobe XD, Web, Androi, IOS)
• Familiar with agile development methodology and be able to collaborate with different stakeholders in the project to ensure the best user experience of the application.
• Strong communications and presentations skills with stakeholders at all levels.
• Candidates with more than 3 years experience will be considered for senior postition.

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https://www.wphdigital.com/notices

About PebbleRoad

PebbleRoad is a Singapore-based strategy, design, and innovation practice. We help organisations on their digital transformation journey by aligning their strategic vision, creating digital experiences, and building internal capabilities.

We started our practice in 2004 with one objective: do impactful work.

We work with clients such as DBS (Singapore), Digi (Malaysia), Sinar Mas (Indonesia), ADB (Philippines), CLP (Hong Kong) and many government agencies in Singapore.

PebbleRoad is a remote-first company. Yes, we have an office in Singapore, but it is used for reading books, team meetings, client meetings and celebrations.

In addition to our work-from-anywhere culture, we adopt a horizontal structure that emphasises self-management, flexibility, and growth. You can also read more about our culture on our LinkedIn page.

Our work

We design and build human-centred, modern digital services.

We excel in 3 areas:

1. Business: We are focused on creating value. We engage business leaders on productivity, customer satisfaction, operational excellence and workplace culture.
2. Design: We are design-led. We approach problems from an outside-in perspective, engage various stakeholders, test ideas and build prototypes.
3. Technology: We build digital services using a modern tech stack that includes low-code tools, AI/ML and APIs. And yes, we use Scrum as our development methodology.

We assign a team to each project (an engagement). Every team is cross-functional and dedicated. The team roles include Engagement Directors, Product Owners, Product Designers, Service Designers, Content Strategists, UX Researchers and Engineers. These engagements may last between 3 to 18 months or more.

As a Service Designer, you will be a key member of the team helping to shape digital products and services.

A typical engagement that you will lead might go like this:

• Prepare your team for the assignment
• Build rapport with the client team
• Understand the problem space by undertaking primary or secondary research
• Define the specific yet aspirational problem statement that everyone agrees on
• Explore the solution space and identify possible solutions
• Work with backend systems integrators to build and implement the solution
• Ensure that the client has the clarity, confidence and capability to own the solution

Responsibilities

Your responsibilities are:

• Collaborate with clients to understand their business goals, customer needs, and the challenges they face in delivering digital services.
• Partner with clients to map out current service experiences and identify areas for improvement and innovation.
• Design and deliver high-quality service design artefacts, including personas, journey maps, and service blueprints, that guide the development of digital products.
• Utilise Business Process Model and Notation (BPMN) to design and document complex service processes, ensuring clarity and alignment across all stakeholders.
• Collaborate with data architects and analysts to design data flows and structures that enable seamless service delivery and integration with existing systems.
• Use AI technologies to personalise customer interactions, automate routine tasks, and predict customer needs based on behavioural data.
• Work closely with IT and engineering teams to ensure service designs are technically feasible, scalable, and aligned with the client’s digital architecture.
• Define and implement key performance indicators (KPIs) and metrics to measure the success and efficiency of digital service delivery.
• Establish and maintain governance frameworks that ensure the consistent and effective delivery of digital services across all client projects.

Requirements

We’re looking for someone who:

• Has a Masters Degree in Service Design or a related field
• Has 5+ years of experience leading service design and delivery in enterprise settings
• Is passionate about owning team and customer success

• A university degree or a diploma from a specialized school
• 7 -10 years relevant experience in Sap Service Management implementation preferably with ECC 6.0
• Hands-on experience in full implementation projects primarily as SM designer with second-ary skills of Sales & Distribution and Material Management modules or plant Maintenance Module.
• We are looking for all round experts that have experience from requirements gathering to setting up the entire flow of service order Management, delivery and invoice and integra-tions with other modules such as SD, MM and FI/FICO
• Strong communication skills both verbal and in writing are important as the work requires integration with colleagues, users and business partners globally while documentation is utmost important to ensure that we have the requirements clearly aligned with the business stakeholders.
• Able to lead and drive delivery of an IT solution or GAPs to capture business requirements from various stakeholders
• Some hands-on experience on related SAP ECC HR module will be an advantage
• Able to work in a fast- paced environment, multi tasks on various allocations and handle stressful situations.
• Hands on experience in S4 HANA CRM or SM will be an advantage

Job Summary:

Salary package: Basic $4,000 - $4,500 + Variable Bonus
Working hours: Monday to Friday, 9am - 6pm
Working location : Kallang

Job Responsibilities:

· Select equipment that meets the customer’s requirements with similar or higher quality and lower costs as compared to competitors

· Design winning system(s) which meet(s) the customer’s business requirements

· Advise salesmen on the method to structure the product description, technical specification, operational requirement in the proposal or bid document

· Provide advice to the Project Lead on ergonomic placement of equipment

· Draft designs accurately and in detail, including clear and correct labelling of equipment, wiring and diagrams

· Ensure that all equipment is documented in schematic drawing and Bill of Material (BOM) in order management

· Collaborate with the Sales and Marketing Department to review the design and ensure that it is promptly updated to meet any latest changes in operational requirements

· Advise Project Managers on the correct location of equipment and integration with other parties

· Approve schematics drawings for procurement and construction

· Conduct site inspections during onsite and offsite implementation

· Inspect schematic drawings to ensure that the design can be implemented effectively

· Inspect systems to ensure that user functional requirements are addressed

· Inspect equipment (for each vertical solution) to ensure proper configuration to optimise performance

· Identify variations in operational requirements and quality of delivery and provide a punch list for the Project Lead to follow up.

Requirements:

· ITE/ Diploma in IT/Engineering/Audio Visual Experience:

· At least 5 years’ experience in an Engineering role in the audio-visual industry

· Must be proficient in AV control system programming (Crestron/ AMX) or Prosound

· Proficient in both written and verbal English

· Detail oriented and meticulous

· Excellent understanding of commercial Audio-Visual solutions

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Summary:

Salary package: Basic $4,000 - $4,500 + Variable Bonus
Working hours: Monday to Friday, 9am - 6pm
Working location : Kallang

Job Responsibilities:

· Select equipment that meets the customer’s requirements with similar or higher quality and lower costs as compared to competitors

· Design winning system(s) which meet(s) the customer’s business requirements

· Advise salesmen on the method to structure the product description, technical specification, operational requirement in the proposal or bid document

· Provide advice to the Project Lead on ergonomic placement of equipment

· Draft designs accurately and in detail, including clear and correct labelling of equipment, wiring and diagrams

· Ensure that all equipment is documented in schematic drawing and Bill of Material (BOM) in order management

· Collaborate with the Sales and Marketing Department to review the design and ensure that it is promptly updated to meet any latest changes in operational requirements

· Advise Project Managers on the correct location of equipment and integration with other parties

· Approve schematics drawings for procurement and construction

· Conduct site inspections during onsite and offsite implementation

· Inspect schematic drawings to ensure that the design can be implemented effectively

· Inspect systems to ensure that user functional requirements are addressed

· Inspect equipment (for each vertical solution) to ensure proper configuration to optimise performance

· Identify variations in operational requirements and quality of delivery and provide a punch list for the Project Lead to follow up.

Requirements:

· ITE/ Diploma in IT/Engineering/Audio Visual Experience:

· At least 5 years’ experience in an Engineering role in the audio-visual industry

· Must be proficient in AV control system programming (Crestron/ AMX) or Prosound

· Proficient in both written and verbal English

· Detail oriented and meticulous

· Excellent understanding of commercial Audio-Visual solutions

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.That’s where you come in.

As a Senior Service Designer - Player Support professional, you’ll be a key player in our Service Transformation team, tackling complex challenges to deliver a seamless player experience. You’ll design solutions that enable Riot’s Player Support to consistently exceed player expectations across all touchpoints with our player-support product, UX, policies, and operations. The Service Transformation team is on a mission to uncover transformative insights and opportunities to champion unforgettable service experiences that leave players deeply satisfied. We are the incubators of service design and experience for Riot’s strategic priorities. In this global role, you will:

• Collaborate closely with the Head of Service Transformation, Player Support (PS) leadership, and cross-functional teams across regions to identify and prioritize service design and improvement opportunities.
• Lead the design and implementation of service blueprints that map the entire player support journey, ensuring a seamless and positive experience across all touchpoints.
• Manage a project portfolio focused on service design and improvement initiatives, leveraging data insights to guide the process from concept to execution.
• Advocate for and integrate player/community feedback and experience metrics into service design decisions, ensuring continuous improvement in client/service usability, satisfaction, and loyalty.
• Partner with data analysts to translate CSat / SaSI markers into actionable insights for operational improvements.
• Proactively identify potential issues and events that could impact the player experience, working with teams to develop preventative measures and refine policies and processes.
• Design and implement impactful player support policies.
• Collaborate with PS leadership and cross-functional teams to develop and execute end-to-end service design strategies across all games and markets.
• Inform, consult, and contribute to the development and execution of player retention strategies.
• Confidently present your work, proposals, and research findings to senior stakeholders, effectively communicating your ideas and recommendations.

Required Qualifications:

• 8+ years of experience in a fast-paced, project-based environment with a proven track record of service design and service experience delivery.
• 5+ years of direct experience within customer service operations, customer experience design, or UX design.
• Demonstrated experience in owning and leading CX, UX & service improvement projects through the entire lifecycle.
• Proficiency in a variety of management tools, including Google Suite (or MS Office), Miro and/or Jira, Scrum, and Kanban methodologies.
• A passion for ensuring exceptional player experiences and a strong desire to deliver results.
• Excellent written, verbal, and visual communication skills with the ability to negotiate and resolve conflicts effectively.
• A highly proactive and results-oriented individual with a strong sense of ownership and the ability to work with minimal supervision.
• A proven ability to lead and influence teams to deliver high-quality work.
• Exceptional time management, resource management, prioritization, and problem-solving skills.
• The ability to effectively analyze data to understand operational performance.
• Willingness and capacity to travel up to 20%.
• A strong technical curiosity and a commitment to continuous learning in technology, tools, and methodologies.
• A Bachelor’s degree (BA/BS) or equivalent practical experience.

Desired Qualifications:

• Experience designing and improving work systems for both individual and multiple teams.
• Previous experience working within a Customer Service Operations environment.
• A history of success in a product support or customer support management role.
• Knowledge of Zendesk or equivalent CRM systems, including configuration and limitations.

Landscape Architect / Landscape Designer

Working Hours: Monday - Friday (9am - 6pm)

Salary range: $3,000 - $6000

Address: Midview City (Bright Hill)

Job Responsibilities

Design,Coordination & Implementation

• Contribute to the design thinking and process
• To create innovative design solutions from project inception to completion， conceptualization, preparation of plans /graphics / documentation /write-ups, specifications, and all other project related materials
• Well versed with drawing production SOP, format, processes and organization.
• Production of design packages for Concept, Schematic Design, Design Development, Budget and Tender Documentation
• Work with internal & external stakeholders e.g. clients, consultants, contractors and workers on various design issues, submissions and the execution of the landscape site works
• Monitor & manage project progress to ensure projects are carried out within contract agreement and schedule.
• Attend project / technical / consultant meetings/tender interviews where required.
• Any other duties as and when assigned, e.g. Design competition

Design & Build Sales

• Meeting clients to understand client needs and crafting the design brief, learn client relationship management (pain points and delight).
• Cultivate sensibilities to user interface and experience of the landscape programme when preparing landscape proposal and sales pitch to win a Client.
• Once the design is finalized, prepare a Bill of Quantity for Client’s approval for landscape implementation.
• Work with operations department and other contractors to deliver the intended design, inclusive of on-site coordination and problem-solving.
• Any other duties as and when assigned e.g. Design competition

Job Requirements

• Min Diploma in landscape architecture/design or equivalent
• Min 2 years of relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Title: Customer Researcher & Training Specialist (UX Researcher)

Job Type: Contract One Year, Extendable

Job Location: Central Singapore

Key Skills: UX Research & Training

Our client from the Banking industry is looking for an Innovative individual with experience in User/Customer Research/Training.

Job Description:

· You will focus on applying your Qualitative experience to train bank staff on core Qualitative research skills, artifacts and processes.

· The training covers all 6 markets in APAC countries and collaborate with cross functional teams in implementing the training.

· Additionally, the role involves support for Research Ops.

· Manage the end-to-end process for qualitative research training course, including onboarding, facilitating workshops, and ensuring a high-quality learning experience.

· Continuously assess and enhance training workshop content and templates, keeping them up-to-date and aligned with organizational goals.

· Cultivate a customer obsessed mindset across the organization by organizing events to showcase customer findings across the bank.

· Support internal recruitment needs through an internal panel management system.

Job Requirements:

· Degree or equivalent

· Minimum 3 to 5years of experience in qualitative or UX research, showcasing your ability to understand customers’ underlying motive or needs

· Experience in training others and panel management is an advantage

· Strong Project Management skills, with a track record of meeting deadlines and effectively managing stakeholders

· Excellent communication and presentation skills

· Proactive and innovative mindset, eager to tackle challenges and problem solver

· Survey design experience and experience in Qualtrics is a bonus

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at [email protected] to take it forward. We regret to inform that only shortlisted candidates will be notified.

EA License No 93C4403

EA Regn No R1872602

· Design and produce printing artworks/FA according to customers’ requirement

· Handle telephone calls and emails

· Ensure diligent follow up, negotiate and close sales with customers

· Provide administrative support to sales team inclusive of preparing sales quotation, issuing of job sheet, artwork approval, etc and filing of documents

· Coordinate timely delivery of goods

· Liaise with production on print job requirement

Benefits:

• Basic up to $3800
• 5 days
• North
• MNC & great working environment

Job Scope:

• Create and generate design sketches based on customer-provided drawings, sketches, engineering calculations, specification sheets, and other relevant data.
• Examine and validate design drawings to ensure they align with customer specifications and design information.
• Collaborate closely with the Sales/Project and Engineering departments to uphold coordinated design efforts.
• Evaluate final production drawings for accuracy and adherence to established electrical standards and regulations.
• Verify Material Requisition Orders against production drawings.
• Support M&E consultants and contractors in designing modifications, alterations, and additional works for site projects.
• Convey and illustrate the criteria of our product design and solutions.
• Offer prompt technical assistance and solutions.

Job Requirements:

• Diploma /Degree in Electrical Engineering or relevant courses
• Able to read schematic drawing
• Possess AutoCAD skills will be consider as aa Drafter
• Relevant experience is an advantage.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Fiona Thong (R1326854)