Total 45,965 Others/Any level Customer Service job vacancies

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

Singapore Brain Development Centre (SBDC) is the premier provider of holistic training programs for full cognitive development of the brain. Together with our mission statement of "Changing Lives, Unleashing The Fullest Potential", our core belief is that every person can excel to their fullest given the right tools and skills.

From brain research to application, Singapore Brain Development Centre delivers the most cutting-edge cognitive training to unleash the full learning potential of the brain. We offer scientific brain-training programs for enhancing cognitive skills - underlying learning and processing capabilities - to make learning easier and faster. We help build underlying learning skills and give better tools to help them function far more effectively at school, at work and at play.

SBDC's scientific assessments will help to identify and recommend suitable programs to enhance the brain's mental strengths, correct its weaknesses and accelerate learning regardless of age and the level of mental skills.

Singapore Brain Development Center also works closely with our U.S principals, to regularly revise and update our cognitive training technologies to offer the latest in cognitive development to our clients.

Positions Available : Maths and English Tutors

Job Scope :

1. To provide excellent training & coaching to SBDC’s students in the areas of cognitive enhancement, brain development and holistic training.
2. To provide assessments for learning abilities.
3. To provide cognitive training that corrects and enhances learning skills.
4. To develop 3 main areas that determine a person’s success: Mindset, Skills-set and character of the students
5. To develop the 7 critical areas for excellence.
6. Provide academic remediation.

Requirements :

1. Tertiary education.

2. Fluent in English.

3. Good in Maths

4. Enjoys working in the education industry.

5. Enjoys working with children. Fun & sunshine person.

Singapore Brain Development Centre Pte Ltd

Singapore Brain Development Centre (SBDC) is the premier provider of holistic training programs for full cognitive development of the brain. Together with our mission statement of "Changing Lives, Unleashing The Fullest Potential", our core belief is that every person can excel to their fullest given the right tools and skills.

From brain research to application, Singapore Brain Development Centre delivers the most cutting-edge comprehensive and holistic training to unleash the full potential of the brain, in our very challenging and competitive world. We offer scientific training programs for enhancing developmental, language and cognitive skills - underlying learning and processing capabilities - to make learning easier and faster. We help build underlying skills and give better tools to help our clients function far more effectively at school, at work and at play.

“ Intelligence and Execution is the key to a successful and meaningful life.”

SBDC's scientific assessments will help to identify and recommend suitable programs to enhance the brain's mental strengths, correct its weaknesses and accelerate learning regardless of age and the level of mental skills.

Singapore Brain Development Center also works closely with our U.S principals, to regularly revise and update our cognitive training technologies to offer the latest in cognitive development to our clients.

Positions Available : Program Consultant

1. Unique & Satisfying career

2. Good salary plus incentive scheme

3. Consultative sales of our training programs

4. To provide customer service and support.

5. To formulate and execute an sales plan to meet targeted revenue and profit.

6. To further identify and develop business opportunities in

accordance to SBDC’s vision, mission and core values;

Requirements :

1. Enjoys interacting with people ( Parents) & like doing sales and marketing works.

2. Fluent in English.

3. Enjoys working in the education industry.

4. Fun & sunshine person.

5. Training provided.

6. Must be willing to work in Jakarta Indonesia.

For more information or application please send resume and photo to enquiry@brain.com.sg:

Website : www.brain.com.sg

Roles of customer service officer:

- Excellent communication skill

- Scheduling and appointment managment

- Phone etiquette

- Data entry and record keeping

- Conflict resolution

- Basic accounting

Assist in club tour of the Fitness Center and able to explain various fitness classes benefit

Knowledge of mindbody and social media marketing is a plus point.

Job Responsibilities:

• Handle customer service hotline across all areas
• Answer enquiries and provide information
• Able to handle complaints and troubleshoot problems
• Escalate cases that do not fall within FAQs to the relevant and correct parties
• Follow-up on outstanding cases and perform call-backs to customers if necessary
• Update call logs and reports to ensure daily, weekly and monthly SLAs are being consistently met.

Requirements:

• Candidate must possess at least GCE "O" Level, A level, Professional Certificate/NITEC/Diploma in any field
• Must be comfortable working in Call Centre Environment
• Able to work under pressure with minimal supervision
• At least one year of relevant Customer Service and/or Call Centre experience
• Training will be provided

• Perform order processing operations in compliance to rating principles as well as operator variations
• Perform documentation for order processing activities
• Perform stock transfer / system transaction in WMS
• Monitor cargo handling schedules to ensure timelines are complied with
• Perform system receipt of cargo
• Validate documentation and escalate non-conformities
• Identify operational shortfall and escalate
• Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services
• Prepare reports for customers and operations
• Perform billing process

Interested candidate please send your resume to

Elaine Lee

[email protected]

(Outsourcing team: West Division)

EA License No: 99C4599

- 1 year contract

- United Square/Islandwide

- Up to $2300 + allowances + incentives

- Any 5 or 6 work days in a week, off day either 1 weekend or 2 weekday

Job description:

• Focus primarily on creating awareness of our Product Campaign at our partner’s space.
• To drive Digital Self-Serve platform to customer.
• Provide guidance should customer faced difficulties maneuvering the site.

Period:

• 1 Year Contract (Renewable)

Working Hours: (timing below not fixed, can be shorter, or different hours)

• Monday – Friday: 10.00am to 6.00pm
• Saturday / Sunday & Public Holidays: 11.00am to 9.00pm

Salary:

• Basic up to $2,300 plus incentive + HP ($100) and Transport ($300) allowances + Commission

Working Location:

• United Square
• Island wide deployment

Requirements:

• Good Communication Skills.
• Highly Motivated to have a career in Banking Sales.
• Minimum N-Level holders and above.
• Highly Sales driven to achieve Sales Targets and able to work in fast paced environment.
• Able to work 6 working days in a week and one-off day.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities

· Manage all enquiries concerning maintenance and facilities management

· Process and report on daily repair request order

· Tally repair request and job done

· Maintain physical and digital outlet job records

· Application of licence & opening of accounts

· Sourcing of quotations

· Manage / order office supplies

· Organize department documents into updated filing systems

· Prepare spreadsheets and reports

· Minutes writing

Requirements

· Must have relevant work experience as an Administrative Coordinator in Construction or Facilities Management (required)

· Able to read simple floor plan/drawing

· Hands-on experience with MS Office Suite (particularly MS Word and MS Excel) (required)

· Familiarity with office equipment, like printers and fax machines

· Ability to work under pressure

· Excellent organizational skills

· Effective communication skills

GetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

As a member of the Customer and Service Excellence team, you will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Conduct customer experience audits with customers
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Support Team Lead in the running of day-to-day operations

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum three (3) years experience as a Customer Support Specialist or similar CS role, preferably with live chat support background
• Experience using help desk software such as Intercom and/or Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must
• Comfortable working on weekends

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

Job Responsibilities:

• To establish partnerships and SOPs with partners
• Loves to interact with people
• Assist Programme Executive to write reports, draw flow charts, write minutes and producing power point slides and presentations
• Running of Centre’s programmes
• Other administration work etc.

Job Requirements:

• Min. Diploma/ GCE ‘A’ Level
• Good communications and adept at social interactions
• Good IT skills, able to use Microsoft office effectively
• Meticulous
• This position is on contract basis

Work Location: Bukit Batok

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Childcare Centre Manager

Location 1: Punggol Field

Location 2: Sembawang

Salary : $4,000 -$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• Min 2 years in teaching position certified as L2 by ECDA

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• 5-days work week (total 44 hrs)
• Working location: Peoples’ Park Centre
• Salary: $1850 - $2100

Requirements:

• Prefer with retail experience
• Wiling to work retail schedule (shifts, weekends and public holidays) based on roster

Responsibilities:

• Handle cashier duties
• Order and replenishment of stocks
• Housekeeping and cleanliness of store
• Display of merchandise, improve retail sales, carry out promotional activities
• Assist Pharmacist in dispensing prescription drugs, recommending medical devices to patients based on their needs and advising on use.
• Assist Pharmacist in temperature record, filling of pharmacy documents in accurate order to upkeep standard of pharmacy audit.
• Resolve issues, concerns or complaints made by customers
• Any other ad-hoc assignments

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Experience in Java (SpringBoot/Maven).
• Experience in SQL and PSQL Oracle database.
• Possess learning and collaborative mindset.
• Strong analytical and problem solving skills.

• Familiar with DevOps tools, CICD cycle, GitHub, and Jenkins.
• Experience in Linux environment.
• Experience in Python.

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Min 5 years of global marketing/ key account management and building relationships exp with MNCs with global footprint
• Added shipping/logistics industry exp is very beneficial. But strong global marketing cands without the shipping industry exp will be considered
• Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manager/Manager role, Global Customer engagement.

Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager, you will be responsible for managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to: Head of Global Customer Engagement

Location: Singapore

Role and Responsibilities:

Customers

• Global Account Manager for 2-3 corporate customers in the shipping industry;
• You will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers;
• For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;
• Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;
• Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;
• Measure, track and analyze key account metrics;
• Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;
• All round understanding of the market, the global products offer by customer and competitor; and
• Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated; and
• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Minimum Bachelor degree with at least 5 years of global marketing/ key account management exp
• Experience in key account management and building relationships with MNCs with global footprint is essential
• Added shipping/logistics industry exp is very beneficial. But strong global marketing cands without the shipping industry exp will also be considered
• Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.
• Analytical and Inquisitive mindset;
• Able to develop relationship independently at different levels of a customer organisation;
• Strong persuasion and negotiation skills;
• Good interpersonal and communication skills;
• Goal-oriented, organized team player;
• Detailed and meticulous and strong problem solving skills;
• Proficient in all Microsoft Office applications; and
• Proficiency in the English language, both verbal and written.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world
2. The co is a well known and global MNC in the shipping industry
3. The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co can offer such possibilities.
4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 13 December 2023