Total 45,799 Others/Any level Customer Service job vacancies

JOBSCOPE

Purchasing related

1. Keep track of raw material purchase at different stages

2. Any other follow up jobs which the management assign.

3. Need to communicate with suppliers and factory on the above follow ups.

4. Check documents from the factory on certification

Sales related

1. Coordinate with the factory in sending manufacturing instructions

2. Keep track of the factory’s shipment schedule to customers

3. Any other follow up jobs which the management assign

Job Description

• Assist staff nurses in caring for patients
• Portering duties
• Housekeeping
• Engage elderly care activities
• Any ad-hoc duties

Job Requirements

• Min NITEC in Nursing
• Valid SNB and BCLS
• Min 1 year of full-time permanent nursing experience in gerontology/geriatric ward or homecare experience.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

As Assistant Care Manager, you play a pivotal role in the overall administration of the home, ensuring the well-being of elderly residents, both new and existing, is properly addressed.

Responsibilities and Competencies:

• Collaborate with the Assistant Operations Manager to ensure efficient operations, processes, and execution by maintaining a strong grasp of existing policies, guidelines, and systems.
• Participate in budget planning and resource allocation alongside the Ops personnel.
• Conduct admissions assessments for new applicants and provide orientation for newly admitted residents.
• Review and coordinate programs and activities that contribute to the residents' overall well-being, including medical appointments, medication administration and individualized care plans.
• Assess residents' activities of daily living (ADL).
• Plan and organize programs and activities for residents, evaluating, revising, and initiating new programs based on evolving needs and circumstances.
• Collaborate with community partners to effectively address the diverse needs of seniors.
• Liaise with next of kin (NOKs), authorities, medical institutions, etc.
• Implement disciplinary interventions for residents exhibiting inappropriate behaviour.

Job Requirements and Qualifications:

• Degree or equivalent professional qualifications.
• Preference will be given to candidates with a background in Nursing, Social Work, Allied Health, or related fields.
• Minimum of 3 years of experience in social services, community, eldercare, or hospital settings.
• Strong communication and interpersonal skills.
• Demonstrates genuine compassion and commitment to caring for seniors.
• Dynamic and motivated individual with a strong dedication to continuous improvement and achieving excellence in their work.
• Effective communication skills, able to lead and collaborate within teams.
• Excellent organizational skills, capable of multitasking in a fast-paced environment.
• Proficient in multitasking and time management, skilled at prioritizing tasks.
• Team player with the ability to collaborate with internal and external partners.
• Self-driven with the capability to work under pressure.
• Good computer skills and proficiency in MS Office applications.
• Able to work on weekends and Public Holidays.

Job Description

• Handle customer enquiries and request
• Handle any operations issue regarding customer's order, PO invoice, Letter of Credit
• Assist in preparation of quotation, service agreement and other documents needed for the service provision, based on the templates.
• Support monthly reporting
• Handle sales incoming calls/enquiries and convey messages to relevant sales
• Other Ad hoc duties as assigned

Requirements

• Min Diploma / Degree in any related course of studies
• Experience in sales operations/ support
• Able to handle customer service and multi tasking
• Good at communication or coordination

All qualified applicants, please send in your resume to: [email protected]

Recruiter's reference code: #HCG

Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

Location : Pasir Ris

Time need to onboard: Oct 2024

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Your Role and Responsibilities

• Develop and optimize continuous integration and continuous deployment pipelines to ensure rapid and reliable software delivery
• Implement and optimize monitoring tools to proactively detect and resolve performance issues, ensuring high availability and consistent system performance.
• Lead incident response strategies, including troubleshooting, root cause analysis and implementing preventive measures to avoid future occurrences
• Communicate effectively with stakeholders across teams within department and different departments to align DevOps strategies with business goals and ensure smooth project execution
• Continuous research and implement new technologies and methodologies to drive improvements in infrastructure deployment, scalability and the software development process

Required Technical and Professional Expertise

• 2 to 5+ years of hands-on experience in DevOps, software development or system operations.
• Proficient in scripting languages such as Python
• Extensive experience with CI/CD tools like Jenkins, GitLab CI
• Strong background in Linux/Unix Administration
• Expertise in using containerization & orchestration tools such as Docker, Kubernetes or OpenShift.
• Experience with infrastructure as code tools such as Terraform, Ansible or Puppet.
• Strong understanding of cloud services (AWS) and managing hybrid cloud environments

Responsibilities

• Cleaning of childcare premises including classrooms, learning corners, toilet, etc
• Cleaning and maintenance of centre furniture, equipment and materials
• Assist to prepare food when the cook is absent
• Other duties as assigned by the Principal

Requirements

• Minimum Sec 2 education
• At least 1 year of working experience in childcare or kindergarten

Location

• Woodlands

Working Hours

• 8am to 5:30pm
• Monday to Friday
• Centre operates from 7am to 7pm/7.30pm (Monday to Friday) and 7am to 2pm (Saturday)

We are looking for Occupational Therapists / Senior Occupational Therapists to join our Therapy Services team at Rainbow Centre. The team aims to improve the quality of life of persons with disabilities through effective therapy and psychological services so that they can achieve their highest level of independence and lead thriving lives.

The post-holders, working as part of an interdisciplinary team, will be responsible for the delivery of quality therapy services and may work across a variety of settings at Rainbow Centre (early intervention, schools, out-of-school hours care and community outreach services etc).

Key responsibilities

1. Providing quality clinical services to our clients, through:

• Using appropriate assessment tools to obtain data to identify therapy needs in a variety of cases
• Formulating care plans that are outcome-based and relevant to the goals identified for the clients through planning, implementing, evaluating and managing interventions
• Facilitating individual and group interventions and employing evidence-based interventions, as well as applying the process of collaborative exploration in the management of caseloads to deliver effective services
• Complete specialist reports, case notes and other documentation, following professional guidelines and guidelines required by the organization
• Prioritising and managing a caseload under supervision in accordance with organisation policy. The postholder will also complete specialist reports, case notes and other documentation, following professional guidelines and guidelines required by the organization
• Participating in developing protocols and clinical guidelines to improve services in conjunction with the Lead Allied Professional/Principal Therapist

2. Supporting strategy and planning effort, through:

• Maintaining and monitoring client records related to service utilization in accordance to organisational and professional requirements, as well as inventories of equipment, materials and supplies
• Ensuring the adherence of health and safety policy and all equipment are properly and safely stored and maintained for safe use
• Participating in the development, monitoring and evaluation of outcome measures as appropriate in service area

3. Continuing professional development by:

• Engaging in and articulating reflection and evaluation in practice, including critically evaluating the impact of contemporary issues related to the profession and sector
• Remaining up to date and compliant with all relevant legislation, organizational procedures, policies and professional codes of conduct in order to uphold standards of best practice

Candidate Requirements

• Degree or post-graduate qualification in occupational therapy from a recognised university and eligible for registration under the Allied Health Professions Act 2011
• Prior working experience in a special education setting will be a strong advantage
• Good communications skills to convey thoughts and ideas succinctly to various stakeholders, as well as to foster interdisciplinary collaboration to provide client-centric service and achieve best outcomes
• Able to handle the physical demands of the role, such as lifting clients and equipment

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

• Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

• Troubleshoot priority incidents, facilitate blameless post-mortems.

• Work with development teams throughout the software life cycle ensuring sustainable software releases.

• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.

• Build and drive adoption for greater self-healing and resiliency patterns.

• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.

• Adhere to firm-wide architecture standards, risk management and security policies.

• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.

• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.

• Postproduction application support

• Participate in quality assurance, peer reviews and code reviews Qualifications.

• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• A successful history of manipulating, processing, and extracting value from large datasets.

• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

• Experience supporting and working with cross-functional teams in a dynamic environment.

 Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.

 In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.

 Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.

 Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana

 Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

 Good understanding of networking protocols and cybersecurity best practices in public cloud environment

 Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.

 Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

 Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Customer/ Field Service Engineer to be part of their Engineer team to support their business needs. They are located in the East - easily accessible.

Job Description of Customer/ Field Service Engineer:

• Assist the sales team in identifying optimal solutions during specification processes.
• Collaborate with the global engineering team to address product defects, issues, and technical inquiries.
• Evaluate and recommend engineering products to customers through selection, review, and proposal processes.
• Conduct on-site visits for technical troubleshooting and assessment purposes.
• Communicate effectively with customers to elucidate problems and present viable solutions.
• Cultivate and nurture positive relationships with customers to ensure their utmost satisfaction.

Requirement

• Diploma/ Degree in engineering field
• At least 3 - 5 years relevant experience in handling Marine accounts

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Description:

Industry/ Organization Type: Construction

Position Title: Admin cum Accounts Clerk

Working Location: 11 Mandai Estate, 11-16 Eldix Singapore 729908

Working Hours: Monday to Friday, 09:00 am – 6:00pm Sat : 09:00 – 13:00pm

Salary Range: SGD 2,500.00 – SGD 4,200.00

Annual Leave: 7 days

Duration: Permanent

Key Responsibilities:

Prepare project progreess claim and submit monthly project press claim. (every month need to submit at least 200 projects progress claim)

Issue project statement account and chase payment.

Issue project invoices and quotations.

Issue monthly maintenance invoices, statement account and chase payment (every month need to issue around 300 pools maintenance invoices)

Prepare tender document and tender submission.

Issue daily project quotation .

Issue daily purchase orders and company stuff.

Speak mandarin and liaise with china supplier , source materials from china

Prepare ISO Audit and ISO document control.

Arrange overseas materials shipping.

Issue payment voucher

Perform all administrative and clerical duties (such as filing, photocopying etc.)

Record and filing all employee's KET ,employee's annual leave, medical leave.

Liaise with main contractor and consultant

Monitor stock of office and warehouse suppliers and place orders when it is necessary.

Other ad-hoc duties as assigned.

• Location: Henderson Road
• Working Hour: 5 Days work Week 9AM – 6PM
• Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.Location: Henderson Road

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Working Hours:
• Full Time: Monday-Friday [9am-6pm/10am-7pm]; standby 1 half day Saturday per month
• Part Time: Monday-Friday [1pm-6pm/1-7pm]
• Salary: Full Time: $1800-$2200; Part Time: $10-$15/hr
• Location: Part Time: Clementi // Ang Mo Kio; Full Time: Ang Mo Kio

Requirement:

• Diploma in any field
• 1 - 2 years in related field

Job Scope: [From Google]

• Supervising and guiding the P5/P6 children with their homework
• Planning and delivering activities and programmes, such as character development programme, enrichment activities

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Location: Balestier

Working days: 5 days (Mon - Fri)
Working time: 830am-6pm (Mon-Thurs) ; 830am - 530pm (Fri)
Salary: $3300 - $4000

Job Responsible:

• Provide secretariat and admin support for Colleges/Chapters organisational needs;
• Attend to meeting notices, agenda and minutes, and meeting logistics, including Council meetings and AGMs;
• Coordinate inputs and feedback on professional opinions;
• Assist in preparation and management of operating budgets;
• Administer requests for payments and invoices;
• Assist in production and distribution of promotional materials;
• Ensure currency and accuracy of information on website;
• Ensure compliance with statutory regulations;
• Handle regular continuing medical education and continuing professional development programmes and activities;
• Other duties as assigned from time to time.

Requirement:

• Degree in Business Administration/Public Relations/Marketing Communication or equivalent;
• Preferably with 3 to 5 years of relevant experience in Administration and Secretariat support, preferably from the healthcare industry;
• Proficient in MS office;
• Able to work beyond office hours and on weekends/Public Holidays for meetings and events. (Time off given)

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

1. IT Infrastructure Support for Stores, Head Office & Data Centre

• Response to any store feedback related to the IT Infrastructure platform, including Network Connectivity, Network router & switches, Point-Of-Sales (POS) Systems, Time Clock, Handheld Terminal, Wi-Fi access and other’s IT equipment in the Retail Shop. You will need to all the issues raised by the stores is attended and fixed within the SLA.
• Responsible to keep the IT Infrastructure including Servers, Network Connectivity, Wi-Fi access point, Data Backup in Head Office and Data Centre secure and functioning well to support the business operation, to ensure this, you will need to perform a daily pulse check on the infrastructures and schedule maintenance including systems patching and security updates.
• Handing the regular IT workspace support in Head Office, helping and guiding the business users related to the IT issues.
• Responsible for User Identity & Access Management request and fulfillment, ensure that the provisioning, modification and termination of users ID and access on a timely basis and complying with the IT standard and Procedures.

2. New Store Opening /Store Refit IT Readiness

• Work with Project Team, Operation Team and related stakeholders on New Store Opening / Store Refit. Your major tasks include coordination on the Store opening dates, arranging on IT equipment setup and configuration, apply and arranging network connectivity and devices installation.
• Responsible for ensuring the network connectivity IT equipment at store are follow IT Standard.

3. IT Projects

• Ensure the projects execution progresses as planned, resolve issues / conflicts in the project, report regular project status updates, accomplishment, completed and upcoming activities, open issues and risk to related stakeholders. Monitor the resources to ensure the project meets the scope, timelines and objectives.
• Responsible for the proper knowledge transfer documentation to the Field support upon project completion

4. IT Administration Work

• To maintain the IT hardware/software inventory in Head Office, Stores and Data Centre and regular reporting to ensure conformance.
• Monthly summary update on your assigned task and project to the supervisor for discussion, alignment and direction.

Retail Assistant roles & responsibilities include:

• Support the day-to-day business operations of the retail store
• Greeting customers the moment they enter the store and making them feel welcome
• Perform cashiering function / Cashiering counter closing
• Be approachable and be a good listener in discovering customers’ needs
• Recommend a product and solution in meeting customers’ needs & objectives
• Generate interest through the sharing of product knowledge
• Keeping abreast of product knowledge through continuous learning
• Overcoming customers’ objections
• Upselling of pet accessories, toys etc.
• Promote and market PLC membership sign-ups & renewals
• Provide tender loving care to small animals in the store
• Perform general housekeeping to maintain a safe and hygienic environment for staff, customers and pets"

Requirements:

• 5 days work week, including weekends and public holidays
• 11am - 9.30pm with two breaks (all other outlets) or 10am to 10pm with 2 breaks (Nex, Vivocity, Waterwaypoint, Starvista)
• Sign-on Bonus: You will be entitled to a sign-on bonus of S$200.00 on completion of every two (2) months of continuous service during the first six (6) months of service as per the Company’s Sign-On bonus policy. The payment will be credited on the following month’s (third (3rd) , fifth (5th) and seventh (7th) month) payroll. You must still be in service at the time of payment to be eligible for the payout.
• General Target Incentives Pay up to $310
• Gamification Incentive for top stores of up to $160
• Benefits: Medical Reimbursement, Health Insurance, Quarterly Meal Allowance, Team Bonding, Long Service Award, Staff Purchase Discount, Company Uniform Provided, etc
• We regret that only shortlisted candidates will be notified.

about the role

• Drive the adoption of M365 application across the organization
- Understand and translate business needs/ processes into IT solutions

- Manage & execution of digital transformation projects

Skills and experience required
- Degree/ Diploma in Information Technology or equivalent
- Minimum 2 years of relevant experience in either M 365 or digitalisation

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

Roles & Responsibilities

• To interact with patients on daily basis for meal ordering
• To take patients’ meal orders
• To follow up with any changes to patients’ meals (New Admissions, Meal Amendments, etc.)
• To key in patients’ meal orders to meal ordering form
• To work with Food Services Vendor for patients’ meals
• Ensure patients’ meal orders are accurate
• Assist with daily operations in Food Services

Requirements:

• Good customer service

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Highlights

• Location: Cecil Street (Telok Ayer MRT) / Scotts Road (Orchard MRT)
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• In charge of managing service office
• Ordering office supplies
• Handling office Tenants and Vendors
• Process basic invoicing

Job Requirements

• Prefer candidate with customer-service experience
• Pleasant-looking and good working attitude
• Must be able to converse in English & Mandarin

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

We are hiring Locum Intensive Care Unit Staff Nurses to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Give injection and antibiotics
• Bedside Nursing
• Attend to medical emergencies

Job Requirements:

• Min Diploma in Nursing
• Valid SNB and BCLS Certification
• Prior ICU experience is required
• Able to commence on short notice

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Responsibilities

• Address customer inquiries/ complaints via phone or email.
• Assist with clients in scheduling and amendment of appointment.
• Attend to customers' queries or feedbacks on company services.
• Ensure all customers' records and documentation are well-kept and orderly.
• Assist in issuing invoices for customers.
• Assist in marketing function to support business needs.
• Ad hoc duties as assigned.

Requirements:

• Diploma or Nitec in any discipline.
• With 1 - 2 years of customer service/ customer care experience, preferably from retail-related industry

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Roles & Responsibilities

1. Maintains administrative staff by recruiting, selecting, orienting, and training employees.
2. Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.
3. Sets policies and procedures for training, coaching, counseling, and career development for staff.
4. Initiates and coordinates goals, deadlines, and projects for their department.
5. Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
6. Bachelor’s degree preferred
7. Three to Five plus years of administrative manager experience.

Responsibilities

Supervising the day-to-day operations of the administrative department and staff members.
Hiring, training, and evaluating employees and taking corrective action when necessary.
Developing, reviewing, and improving administrative systems, policies, and procedures.
Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.

Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
Collecting, organizing, and storing information using computers and filing systems.
Overseeing special projects and tracking progress towards company goals.
Building and expanding on skills by engaging in educational opportunities.

Experience in a related field, such as management or financial reporting, preferred.
Exceptional leadership and time, task, and resource management skills.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Proficiency with computers, especially MS Office.
Ability to plan for and keep track of multiple projects and deadlines.
Familiarity with budget planning and enforcement, human resources, and customer service procedures.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Centre for Applied Research

The successful candidate will support the day-to-day activities arising from the research projects and programmes within the University.

The scope of work will involve serving in the secretariat for grant reviews and management, handling the research administrations, tracking and reporting of progress and ensuring compliance of the conduct of these research projects and programmes.

Job Description

The detailed scope of work will include the following:

• Manage grant call activities and research applications.
• Assist in the preparation of documents required for grant reviews.
• Assist in the preparation of budgetary estimates for the department and individual research projects.
• Facilitate the review process and maintain related records.
• Arrange meetings and take minutes during meetings.
• Develop and maintain departmental policies and procedures.
• Maintain the departmental webpage and repositories.
• Provide support for the implementation of research projects and programs.
• Track research expenditures to ensure expenses align with budget allocations and monitor grant utilization rates, providing regular updates.
• Track research KPIs and assist in the preparation of reports for management and funding agencies.
• Assist in audit activities related to research grants and ensure compliance with corporate governance.
• Ensure accurate and timely reporting to internal and external stakeholders/funders.
• Support the department’s initiatives to promote a research culture at SUSS.
• Organize in-house seminars, events, courses, and workshops.
• Serve as a liaison with other public institutions and industry/business partners.
• Handle ad hoc tasks and projects as assigned.

Job Requirements

• Bachelor’s degree or higher in any specialized field.
• 2-3 years of experience in research administration (3+ years for senior position).
• Strong verbal and written communication skills, with a focus on good English writing ability.
• Self-starter with problem-solving abilities.
• Ability to work independently, manage time effectively, and handle multiple tasks.
• Proficient in Microsoft Office and spreadsheet computations.
• Excellent organizational and interpersonal skills, and good judgment.
• Ability to perform information research and data collection.
• Team player with a strong work ethic.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Job Description

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

Qualifications

To be successful in this role you have:

• Eligible for Singapore government security clearance.
• Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
• A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
• A high level of comfort and confidence in dealing with all levels of management, including the C-level/C-suite.
• Excellent written and oral communication skills.
• Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
• Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
• Prior experience working for an extremely fast-paced company and meeting customer demands on time.
• Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
• Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
• An excellent ability to motivate individuals toward larger goals and objectives.
• Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
• Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.