Total 7,230 Senior Executive level Customer Service job vacancies

Job Description

• Attend to customer at frontline and all phone calls received.
• Create quotations for all customers' repair and advise them accordingly.
• Greet customers and offer excellent customer service.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Ensure work provided addresses the concerns raised and /required by customers.
• Invoice and collect payment from customers for services rendered.
• Handle and assist customer complaints regarding services.
• Maintain customer records and enter data into computer databases.
• Any other matter as required or assigned by supervisor/superior.
• Provides simplified and quality service to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self-repsonsiblility for all customers and strive for continuous improvement.
• Demonstrate professionalism, integruity and independence at work.
• Ability to react according to work contingencies and requirements.

Qualification

Minimum completed of Secondary School

Experience 3 year and more

Ability to communicate in English and Mandarin

Ability to communicate in English and Mandarin

** We regret that only successful candidate will be notified.

BRIEF DESCRIPTION

This position works with the reporting head in the department to execute service agreements at, or above the customers' standards. He or she is accountable to handle principal & agency related shipments; documentation preparation and to also work closely with the Sales Team to deliver excellent service to our customers.

JOB SCOPE

• Timely completion of documentation flow to facilitate the import/export/cross trade shipments.
• Issue shipment related documents (i.e Bill of Lading, invoices, pre-alert, etc).
• Coordinate closely with internal offices / agencies & clients to deliver a seamless supply chain flow.
• Equipment/inventory planning and fulfilment.
• Provide quotations and sailing schedules as requested by a direct inquiry from customers.
• Ensure timely monthly closing of jobs and maintaining relevant files relating to shipments to provide a record and review trail.

WHAT ARE WE LOOKING FOR

• Minimum 1 year operational experience in NVOCC / Co-Loader is preferable for this position.
• Preferably specialised in Logistics/Supply Chain or equivalent will be an added advantage.
• Experience in liasing with Shipping Principals and Agencies will be an added advantage.
• Result oriented, pro-active and possess a positive work attitude with good customer service.
• Fluency in both written and verbal communication skills (English).
• Required Skill(s): Microsoft Office (Word / Excel), preferably Microsoft Outlook as well.
• Salary offer will scale accordingly to your relevant work experience.

ATTRACTIVE COMPANY WELFARE BENEFITS

• 5 days work week
• Medical & Dental Benefit
• Other benefits (revealed during interview phase)

CORPORATE ENTERTAINMENT

• D&D
• Industry Events
• Company gatherings (lunch / dinner / sports related, etc)

WORKING ENVIRONMENT

• Outgoing and Friendly
• Result Oriented
• Flexible and Dynamic
• Opportunities for enhanced learning

PLEASE INCLUDE THE FOLLOWING IN YOUR CV

• Last drawn salary
• Expected salary (salary offer is negotiable and will be in accordance to level of experience)
• Availability
• Reason(s) for leaving current/previous job

We are seeking an Customer Success Executive which will require the candidate to work “behind the scenes” and as “boots on the ground”. The ideal candidate should have multi-aspect project management experience and knowledge in the soft-services / facility management / cleaning industry, willing to be directly involved to understand the details of operations, and able to identify and propose solutions to improve customer success.

• Act as a key point of contact for assigned accounts on all operational and strategic matters.
• Excellent understanding of our contractual Scope of Works with our customers, which contribute directly to the Key Performance Indicators with assigned accounts
• Work with the operational teams to ensure that day-to-day operations run smoothly so that we achieve our customers’ Key Performance Indicators
• Visit, document and analyse customer sites to identify areas and opportunities where we can continuously improve customer experience and generate additional revenue
• Establish productive, professional relationships with internal personnel to coordinate the execution of our products / services.

如果你认真、细致、有耐心，喜欢将事情安排得井井有条，乐于接受新鲜事物，厌倦一成不变并喜欢在快速发展和变化的环境中接受挑战，欢迎你加入我们！

南洋社会科学学院是新加坡教育部私立教育理事会批准注册的高等教育机构，致力于构筑融汇东西方优质高等教育资源的终身学习平台。学院分别与中国顶尖高校、西方杰出高等教育机构合作，解析和传播支撑中国成功高速发展的理论与经验，研究和传授西方社科领域教研的最新发展方向与成果，培养兼具东方智慧与全球视野的复合型人才。

学院与中国知名高校合作举办 MBA硕士学位项目，中文教学，在职学习，在新加坡招生和授课。

学院现开放 行政专员 岗位，负责学院日常行政工作及教学项目相关行政工作。

我们希望你具有以下特质：

1. 强自驱力和责任心
2. 细心稳重，注意细节
3. 善于多任务处理

工作职责：

1. 独立完成学院日常行政工作，提供各类行政/后勤支持，例如文件管理、设备管理、采购管理、库存管理、会议安排、场地预定、活动组织等；
2. 协助处理教学项目相关行政工作，例如考勤、教室安排、教学设备管理、教师后勤支持、各类活动支持等；
3. 完成岗位相关的其他日常工作。

岗位要求：

1. 具备良好的中文口语、书面表达能力，英文水平（书面及口语）需满足商务沟通的要求；
2. 具备踏实认真、稳重细致、有耐心的特质，工作态度积极主动，拥有极强的责任心；
3. 具备组织协调和解决问题的能力，能在多任务的环境下独立且积极主动地工作，善于时间管理，执行力强，能够灵活应对各种工作挑战；
4. 具备良好的沟通和协调能力，能够与团队成员和外部合作方有效沟通；
5. 具备较好的知识结构，学习和接受新业务能力强；
6. 熟练使用Word、Excel、PowerPoint等办公软件；
7. 有办公室行政、教学管理、多任务工作经验者优先考虑。

薪酬面议

• Address customer inquiries/complaints via phone/email/fax and ensure appropriate actions are taken and followed through.
• Create and issue quotations/charges for customers, as part of Job Order Processing (JOP).
• Coordinate with subcontractors, customers, and relevant authorities/parties to ensure services are completed within the specified timeline and meet customer satisfaction.
• Organize completed service reports and ensure thorough documentation, uploading them to the SMS system
• Prepare shipping documentation for items to be delivered to customers.
• Manage air ticket reservations and bookings.
• Gather and provide materials/parts for subcontractors or Technicians/Engineers.
• Initiate purchase requisitions for accessories, installation materials, or parts needed for projects/service jobs.
• Maintain organized records of work schedules, filing systems, and documentation.
• Ensure all records and documentation are well-kept and orderly.
• Coordinate and manage schedules for projects and service tasks for all service personnel.
• Handle warranty claims for equipment.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:
IT Projects Implementation:
• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
• Collaborate in setting up the machine, configuring software,
• Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support
• Document IT projects comprehensively, outlining processes, configurations, and outcomes.
• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:
• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:
• Undertake various IT-related tasks as required to support onsite customers effectively.
• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:
• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
• Available to travel for support customer in Singapore & Malaysia
• A minimum of 3 years of hands-on experience in a similar position.
• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
• Effective communication skills to liaise with team members, customers, and vendors.
• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit
We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459
EA Personnel No : R24120893 (Stepfan Soon Yit)

Job Summary:

• Basic Salary Range: $2000 – 3800 + AWS + VB
• Time: Mon – Fri 9am – 6pm and alternate Saturday 9am – 1pm
• Location: Changi Cargo

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• At least 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• At least “O” & “N” Levels.
• Familiar with CCN system.
• Proficient in MS Office and Excel.
• Good communication skill and customer service oriented.
• Flexible / Adaptive to changes and Meticulous to details
• Able to work independently with minimum supervision.
• Candidate may be required to work on shift and weekends.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Salary: $2,500 - S$2,800 + AWS + Bonus

Working Day:Mon – Fri, 9am – 6pm

Location: Taiseng

Responsibilities

• Address and respond to customer inquiries regarding products and orders through email, phone, and in-person interactions.
• Assist with customer service appointments and address product-related questions.
• Organize and manage inventory to ensure timely order fulfilment.
• Perform daily administrative tasks related to operations and logistics.

Requirements

• Degree or diploma, or equivalent qualifications.
• Basic proficiency in Microsoft Office applications.
• Experience with managing e-commerce platforms is a plus, but training will be provided if necessary.
• Unloads and pack ordered items (5 – 10kg)

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Senior Technology Services Specialist

(12-MONTH CONTRACT)- Renewable subject to work performance

Working days : Monday- Friday

Working Hours: 9 am to 6 pm

OT required

• Weekday: Yes, Time off is claimable

• Weekend/PH: Monetary OT claim upon activation

by standby duty

-24 by 7 rotate standby (offsite)

Work location: Kaki Bukit( client site)

Salary: S4,500 – S$5,850+ One month completion bonus+Transport Allowance(Reimburse based on receipt OR distance mileage if using your own transport)+ 12 days AL

RESPONSIBILITIES:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Provide Remote, On-Site, or Station Technical Support to FedEx Operations Staff & Customers as a Regional IT.
• Work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies, including Network equipment & Software Applications Deployment.
• Perform technical support, problem resolution & provide input to the isolation & resolution of components like network appliances and various hardware & software problems.
• Resolve issues that occur outside work hours whenever needed.
• Perform other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in a multi-cultural environment.
• Ability to deal with ambiguity, negotiation, and unorganized situations.
• Ability to leverage available tools such as subscription services, internet, or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support for general IT requests like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage, and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practices.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good Analytical Skills, Problem Solving Skills, Judgement & Decision-Making Skills, Influencing & Persuasion Skills, Interpersonal Skills, high adaptability, and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• Regular interaction with First Line Management, Senior Management, Directors, and occasional interaction with Officers (VP and above) for internal contacts.
• Regular interaction with Suppliers, Vendors, and 3rd party Consultants for external contacts.

• Oversee order processing and accurately enter data into relevant software/programs.
• Perform thorough verification checks to ensure data accuracy before forwarding orders to the Production Department.
• Maintain a well-organized filing system for all paperwork used in data entry processes to retain records of original documents.
• Provide administrative support and undertake additional tasks as needed.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Established in 2006, Easmed has grown over the years to be a leading medical device distributor specialising in bringing innovative products in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory and Critical Care in South-East Asia.

As part of Easmed’s philosophy to build value and trust to our Customers and Partners, in addition in collaborating with international medical device brands including Stryker, Lumenis, Cook Medical and Resmed, we have also established our very own Easmed Academy, a training arm of the business, to raise the educational value to our customers and partners.

As part of our expansion plan to continue to push our boundaries to transform healthcare through medical education and delivering our promise to create a better life for all and hence raising the standards of medical care, our team is seeking to recruit an Data analyst / IT Support Executive.

Reporting to the Senior Regional Operations & Technical Service Manager, you will represent the company to support IT needs. You will be the first point of contact for employees who experience technical issues with computer hardware, software, networking or other devices.

Specifically, you will

• provide technical support & advice to employees and customers
• install, configure and maintain computer hardware, software and systems
• troubleshoot and solve technical issues relating to computers/phones/tablets
• maintain software licenses and the in-house server
• manage email accounts – including set up for new users
• manage purchase of new assets, the return of assets and the inventory for each repair
• manage and maintain network security & equipment safety
• assist IT projects and deployments
• train and guide employees on the use of technology
• evaluate, configure & implement new technology for company
• keep up-to-date with new technologies and industry developments

You should possess at least a Diploma preferably IT-related and/or have 1 to 2 years of relevant working experience.

To succeed in this role, you should possess the competency for efficient & quality to ensure IT team’s contribution is valuable. As you will be required to work with various divisions, you must possess strong collaboration skills.

We regret to inform that only shortlisted candidates will be contacted.

As a Designer cum Marketer, you will play a pivotal role in enhancing our brand’s visual identity and effectively promoting our products/services to our target audience. This role requires a balance of creative design expertise, marketing acumen, and the ability to collaborate with cross-functional teams.

Responsibilities:

Graphic Design:

• Develop visually compelling designs for a wide range of marketing materials, including but not limited to: digital ads, social media graphics, brochures, presentations, infographics, and more.
• Create and maintain a consistent brand identity across all design assets.
• Collaborate with the marketing team to translate marketing strategies into visually appealing materials that resonate with the target audience.

Content Creation:

• Craft engaging and persuasive content that aligns with the brand's messaging and marketing goals.
• Generate original ideas for both visual and written content to be used across various channels.

Digital Marketing:

• Develop and implement creative marketing campaigns that effectively promote our products/services.
• Manage and optimize digital advertising efforts, including social media campaigns and online ad placements.
• Monitor and analyze campaign performance metrics to continuously improve marketing strategies.
• Regular social media postings on Facebook, Linkedin and/or any other identified platforms.

Multimedia Production:

• Create multimedia content, such as videos and animations, to enhance marketing campaigns and promotional materials.

Requirements:

• Bachelor's degree in Graphic Design, Marketing, Communication, or a related field. A combination of education and relevant work experience will also be considered.
• Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent tools.
• Solid understanding of marketing principles and strategies.
• Strong written and verbal communication skills.
• Experience in digital marketing, including social media management and online advertising.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Creativity and a strong eye for design aesthetics.
• Strong attention to detail and a commitment to producing high-quality work.
• Portfolio showcasing a diverse range of design projects and marketing campaigns.

5 days work week

Jurong Area

Learning Centre

Interested candidates, please forward a detailed resume as MS Word format to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Key Responsibilities:

• Order and Inventory Management: Efficiently handle online sales orders and maintain optimal inventory levels.
• Product Listing and Promotions: Accurately list new products and implement promotional activities to boost sales.
• Customer Support and Communication: Provide prompt responses to customer inquiries, handle inbound calls and emails professionally, and ensure high customer satisfaction.
• Coordination and Administrative Duties: Collaborate with warehouse staff, follow management directives, and perform daily administrative tasks efficiently.
• Reporting and Analysis: Prepare and analyze reports on sales performance and key metrics.
• Reputation Management: Monitor and address customer reviews and feedback to maintain a positive brand reputation.
• Customer Order Processing: Process and follow up on customer orders, including quotations, pricing, availability, and shipment confirmations.

Qualifications:

• 2-3 years of E-commerce platforms & customer service experience.
• Strong passion for customer service with a commitment to ensuring customer satisfaction.
• Excellent communication skills, both verbal and written, with professional telephone etiquette.
• Meticulous in providing accurate information and adept problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Strong work ethic, positive attitude, and genuine desire to learn
• Proficiency with e-commerce platforms is highly desirable.
• Minimum Diploma in any discipline.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive, collaborative, and innovative team environment.

1. Job Functions:

• Develop social media content plans that are consistent with the company’s brand identity.
• Create consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving donor engagement, and promoting social media campaigns.
• Manage daily social media posts across all social media platforms.
• Communicate with social media followers, including responding to queries in a timely manner.
• Develop and manage social influencer programs and attend social influencer events.
• Using analytical tools such as Google Analytics, Hootsuite Pro, and Meta Business Suite, Asana, Trello to monitor and evaluate the company’s social media presence, marketing management and performance.
• Prepare monthly reports on social media marketing efforts.
• Suggest recommendations to adjust the social media marketing strategy for optimal results.
• Staying up to date on best practices and emerging trends on social media.
• Capture high-quality photos and videos to create visually appealing digital media content.
• Editing photos and videos to align with the company’s brand and marketing strategies.
• Create graphics and visuals for social media, website, and other digital platforms.
• Develop and implement design concepts for various digital media projects, ensuring a cohesive look and feel.
• Plan and execute social media campaigns that incorporate multimedia elements, such as photo shoots and video productions.
• Utilize design software and tools like Adobe Premiere Pro, Lightroom, Photoshop, Illustrator, etc to create engaging multimedia content.
• Staying current with digital media trends and technologies to continuously improve content quality and engagement.

2. Candidate Requirements

• Bachelors Degree or Diploma in Arts, Communications & Public Relations
• 2 years of relevant working experience
• Proficient in Microsoft Office
• Excellent command of English, both written and spoken.
• Strong interpersonal and communication skills to work with stakeholders of all levels across the organisation
• Conscientious and meticulous with organisational skills.
• Familiar with corporate communication functions

3. Working Hours

5 days work

4. Work Location

1 Joo Chiat Complex

**Disclaimer: Only shortlisted candidates will be contacted.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. Provide Remote, On-Site, or Station Technical Support to FedEx Operations Staff & Customers as a Regional IT.
3. Work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies, including Network equipment & Software Applications Deployment.
4. Perform technical support, problem resolution & provide input to the isolation & resolution of components like network appliances and various hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Perform other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in a multi-cultural environment.
• Ability to deal with ambiguity, negotiation, and unorganized situations.
• Ability to leverage available tools such as subscription services, internet, or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support for general IT requests like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage, and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practices.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good Analytical Skills, Problem Solving Skills, Judgement & Decision-Making Skills, Influencing & Persuasion Skills, Interpersonal Skills, high adaptability, and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• Regular interaction with First Line Management, Senior Management, Directors, and occasional interaction with Officers (VP and above) for internal contacts.
• Regular interaction with Suppliers, Vendors, and 3rd party Consultants for external contacts.

Our Vision

At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Working hours :

• Monday - Friday 9am to 6pm

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Monthly incentives/bonuses up to $500 based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 2 years experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact
• Skill: Ms Office, Email, Messaging apps

Job Descriptions:

• Smooth day to day running of the department.
• Attract, recruit and retain competent sea staff for the company’s fleet in accordance with STCW 95 / Flag States / clients’ requirements and MLC 2006 compliance.
• Manage crew deployment in the most cost-effective and time-efficient manner as guided by the Operations Manager.
• Compensation and benefits administration including payroll, performance management and crew welfare.
• Verify crew payroll related claims such as allowance, incentive, overtime etc for timely processing and payment.
• Assist to train and develop sea staff to ensure compliance with prevailing legislation.
• Handle crew disciplinary issues and dispute resolution where applicable.
• Work with appointed marine agents for crewing, travel and medical administration.
• Visit and assist operations site at Bukom to attend to crewing matters periodically.

Period:

• Permanent Role

Location:

• Tuas
• Company Transport provided at Boon Lay / Lakeside / Bukit Batok MRT

Working Hours:

• 5 days work week

Salary:

• up to $3,500

Job Requirements:​

• Relevant qualification in a relevant field of study.
• Knowledge of Marine regulations, STCW Certification & ILO/MLC Convention.
• Minimum 2 years’ experience in a similar capacity.
• Good analytical skills, resourceful, confident and meticulous.
• Proficient in relevant IT tools, including Outlook, Excel and Word.
• Must be willing to travel to visit vessels occasionally if required and go beyond what is in the written job description.

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is a global MNC company in the FMCG industry. Due to their current expansion plan, they are looking for a Sales Executive to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Achieve sales targets within a designated territory, focusing on sales growth.
• Form and nurture strong business relationships with both new and existing accounts via consistent follow-ups, physical meetings with presentations, sales proposals, and updating pricing.
• Serve as the primary point of contact for managing all aspects of customer’s issues and provide relevant assistance
• Supervise daily handling of communication and the implementation of promotions initiatives for designated accounts.
• Recognize potential business prospects by evaluating and assessing needs and demands of customers' enterprises.
• Consistently convey sales data, competitor actions, and industry insights to the management team.
• Analyze sales alternatives, furnish cost estimates, and propose solutions to customers in order to attain designated objectives.
• Foster collaboration with internal departments to enhance team performance and collective effort.
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

• Run the front desk to create a positive impression for guests, greeting them and visitors warmly and professionally.
• Support with basic office duties like filing, data entry, and handling correspondence.

Requirements:

• GCE O Level and above
• At least 2 years of front desk experience in an office building.
• Able to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Target products

• Measuring equipment/devices/machine/components

• Inspection equipment/devices/machine/components

• Involve in other electro-mechanical components when deemed necessary.

The Job

• Measuring or Inspection equipment or part sales experience required (Min. 2 years)

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Descriptions

#Responsibilitu and Duties

• Attend to customer needs & requests in a pleasant manner
• Serving, taking orders & clearing tables
• Provide good customer service
• Promote menu items
• Ad-hoc duties as assigned
• Restaurant Daily Closing duties
• Cashiering duties
• Be able to handle your assigned table of customers confidently

#Other Info

• Rotating shifts, include weekends / public holidays
• No experience required as training provided
• Able to work in any outlet or other locations in the future
• Applicant with relevant F&B experience will gain an advantage
• Meals provided
• 2 rotating shifts (Morning & Noon)

Job Requirements

• Experience in F&B industry required

Benefits

• Annual leave starting from 10 days/year
• Staff meal
• Medical, etc.
• Near MRT stations

Working hours

• 5.5 work days/week

1. Job Role

This role supports the HR Manager in administering the company's policies and handles the hiring processes. This includes on-boarding and off-boarding practices, foreign worker administration and liaising with agencies on employment requirements.

2. Job Description

Coordinate and conduct the administration, recruitment, employment relations, medical coverages and training of employees for the organisation in alignment with the organisation’s strategies and policies and procedures and directions of higher management

Prepare and monitor employment contracts, pre-employment medical check-up and submissions of security screening details to governmental agencies

Facilitating new hires on-boarding orientation and conduct periodic check-in sessions

Create new hire records such as Staff Personnel File and profile creation via the HR system

Process new hire and employee’s staff pass, name stamp and name cards

Monitor the probationary period of new hires and obtain the confirmation recommendation letters from respective supervisors for management approval

Conduct the off-boarding process such as exit interviews, handover, final settlement of last drawn salary and archiving staff personnel file documents

Administer the foreign worker matters such as liaising with recruitment agencies on foreign worker manpower needs for the organisation, work permit applications and renewals, coordinate the submission of 6 monthly medical examinations (6ME) and repatriation matters

Liaising with government agencies (ie;MOM/HDB) concerning Other Converted Living Quarter (OCLQ)

Coordinate career fairs and road show campaigns and network with agencies and organisations for internship and recruitment opportunities

Regular update of employment records via HR system

Handle employee and department enquiries pertaining to employment matters, policies and procedures

Conduct investigations and submit reports on employee grievances

Manage the administration for Cab Charge matters for respective centres

Raise the Material Service Requisition Form (MSRF) for any expenditure matters

Carry out any other tasks assigned by the HR Manager and higher management

3) Candidates Requirement

Bachelor’s Degree in Human Resource or Business Management or Administration

1 year of experience in the relevant field

Familiar and experience working with HRM systems

Excellent interpersonal, verbal, and written communication skills

Ability to coordinate and work as a part of the team.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Tuas
Monday to Friday: 8.30am – 6.00pm
$ 3000 – $ 3800 + $ 52 (Mobile Allowance) + AWS + VB

Job Requirements

• Possess a Diploma / Degree in Human Resource / Business Administrative or related disciplines.
• At least 3 - 5 years of working experience similar HR role.
• Familiar with the MOM regulations, Employment Act, Progressive Wage Model and HR practices.
• Knowledge of Microsoft Office applications

Job Responsibilities / Duties

A) Recruitment / Talent Acquisition:

• Prepare personnel requisition form (PRF) and get the management approval (according to the HQ’s AAG guidelines).
• Work closely with the hiring managers to understand the manpower demand and candidates’ criteria (education, knowledge, skills and abilities) required.
• Manage the full cycle of recruitment, from job posting, resume search, cold calling, pre-screening, interview, selection and job offer, work passes application (if applicable).
• Liaison and coordinate with recruiters for the recruitment need.
• Preparation of employment contract / letter of appointment, administer new hire IT set up related matter, onboarding and induction process, processing completion of probationary period.
• Offboarding – Prepare acceptance / confirmation of resignation, termination of employment, conduct exit interview, employees’ clearance, and repatriation for foreign employees (including purchase air-ticket and work passes cancellation when required).
• P-file creation, update and maintain employees’ data, including data in Info-Tech Time Management Software / Synergix / MHC.

B ) Compensation and Benefits:

• Liaison with outsourced payroll vendor for employees’ wages, leave and claims matters, government-paid leave claims, NSmen claims, foreign employees’ tax clearance and employees’ yearly income tax.
• Manage and coordinate employees’ bonus payout, salary increment practices (comply with the Progressive Wage Model) and Occupational Employment Dataset (OED) monthly submission.
• Keep track on employees’ medical and specialist claims for the unutilised medical claim encashment.
• Handle group insurance renewal and employees’ insurance and WIC claims, update and maintain the insurance claims records.
• Manage and coordinate employees’ annual health screening programme, monthly Fruits Day, monthly employees’ sundry ordering and top-up, and CNY goodies (including preparation of PR & PO, and red packet for CNY).

C) Learning & Development:

• Work closely with the line managers to identify employees’ competencies and gaps, and training needs, and coordinate with the line managers for the training course schedule.
• Source for the related training course and coordinate with the training centres for the employees training course schedule, payment, training certification / permits.
• Prepare and update training records / document (e.g. training nomination form, training programme plan, training attendance and training evaluation) as per ISO audit requirement, as well certification / permit validation.
• Manage the Skills Future and Absentee Payroll Funding claim submission.

D) Performance Management:

• Manage and coordinate employees’ annual performance appraisal and promotion / transfer exercises.
• Manage employees’ grievances, disciplinary process and issues warning letters.

E) HR Operations:

• Develop, review and update the Employees Handbook, HR policies and procedures to ensure compliance with the Employment Acts.
• Serve as the primary liaison with the MOM and NEA on HR matters.
• Serve as the primary point of contact for employees’ inquiries and concerns, providing guidance and support.
• Handle work pass application, cancellation and renewal, respond to MOM work passes matters and government agencies surveys matters.
• Preparation of weekly Employees Leave Reports, monthly OT Summary Report, monthly Foreign Worker Levy report, annual Unused Annual Leave Report and HR budgeting.
• Maintain the reports of incident reports and ISO documents related to HR.
• Manage and coordinate for the Total Workplace Safety and Health (Total WSH) programme every two years.
• Document preparation for finance audit.
• Remain informed at all times of new Employment Acts and other legislations which may affect employees benefits and compensation, and organization’s operations.
• Assist with basic IT tasks and support.

F) Administrative Supports:

• Involve in ISO & BizSAFE audit, customers audit, WSH site inspection & Safety Committee Meeting, and sustainability activities, including document preparations.
• Pantry and stationary ordering and top-up, ordering of employees’ uniform and PPEs (including preparation of PR & PO).
• Assist Head of Sales in document preparation for tender, customers audit & answering questionnaire when required.
• Any other ad-hoc duties / projects assigned by the management.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description

• Serve as a primary point of contact for clients, addressing inquiries and offering exceptional service
• Efficiently schedule appointments between potential clients and our sales team
• Assist in identifying potential leads and supporting sales efforts
• Maintain accurate client records in our system
• Work closely with cross-functional teams to ensure a customer-centric approach
• Ensure optimal level of client satisfaction at all times

Requirements

• Fresh graduates are welcome to apply, experience in customer service is an advantage
• Adaptability, willingness to learn and good attitude
• Training will be provided, technical knowledge is not required
• Communication: Multilingual (English and Chinese) is an advantage
• Strong organizational skills, attention to detail, excellent communication and customer service skills
• Team player with a customer-focused mindset. Able to talk to customers with confidence, civility and tact
• Skill: MS Office, Email, Messaging Apps

Benefits

• Full training and guidance for candidates
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Career advancement based on performance instead of seniority
• Commission payable in addition to a stable basic salary
• Dynamic and friendly environment